Job Search Results for remote customer service

Remote M365 Project Lead

Insight Global is seeking a senior M365 Project Lead who will lead continual operations and complex improvements of our M365 tenant, including ensuring the effective use of M365 for our customers,... More and helping the organization follow best practices for M365 and Azure. The lead will act as the subject matter expert with comprehensive knowledge of O365, Microsoft 365, and the applications and services available across the Microsoft cloud platform.The M365 project lead will work with Enterprise Architecture to understand current configurations, policies, and technical components, evaluate strategic approach for deploying services and provide input into M365 service roadmap development. The lead should have knowledge of performing day-to-day activities in our M365 environment including operations of a hybrid environment, co-management, directory-sync, and reviewing various alerts and messages concerning changes in the platform and how they will impact the clients operations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

GCP IAM Engineer (Remote)

A large healthcare company is seeking an experienced GCP IAM Engineer to join its enterprise security team. The client is over $370Bn in revenue and operates over 9,000 locations. They are dedicated... More to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc.The GCP Cloud IAM Engineer will be joining a team of 4 and will design, develop, automate and test Identity and access management procedures used to provision role-based access in the Google Cloud Platform. The successful candidate will work within the Enterprise Information Security Team, in partnership with the infrastructure technology and application development teams in a hands-on environment providing cloud access required to perform job functions. The successful candidate will have a strong combination of practical security, identity and access management, and Google public cloud design and automation skills.This role will require the engineer to monitor the tickets coming in for issues and troubleshoot to find the root cause. For example, there is an app that is giving a permission error and we need the engineer to figure out where do we find what we need to troubleshoot and reverse engineer to find it and what tools to use. There will also be side projects that will come up. For example, they want to remove the viewer role but it is not as simple as you think since there are dependencies and other factors they must take into account so this engineer will be meeting with the business to really understand the needs and dependencies before moving forward. The engineer needs to have strong communication skills. The Engineer should be have: - Knowledge of cloud Google security fundamentals, current trends, and best practices.- Working knowledge of GCP CLI, terraform and Python coding- Experience in Google IAM federation, roles, policies, managing RBAC- Experience with Service Account Impersonation & Workload Identity Federation for GCP- Experience managing GCP Service accounts, access tokens and related security controls- Ability to troubleshoot IAM issues, access levels across a GCP organization- Experience in automating GCP IAM for Groups and service accounts using terraform/PythonCompensation:$63/hr to $69/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Sr. SAP CPI Enterprise Application Integration Engineer

A global manufacturing company is seeking 3 highly-skilled SAP Enterprise Application Integration Engineers to support a large SAP CPI integration initiative. The EAI Sr Designer / Developer is a... More senior integration designer and developer role. You will be a key member of the Solution Delivery team. You will participate in strategic project initiatives as a subject matter expert to gather requirements and develop interfaces between SAP systems, Non-SAP systems, Cloud (SaaS, IaaS, PaaS), and external partner systems. Design and develop the modern integrations using various message protocols and communication protocols and Integration tools. These are fully remote (must work EST hours), immediate needs that will last until the end of 2025 with the likelihood of extensions. Responsibilities:Collaborate with project team members as a subject matter expert for Enterprise Application IntegrationProvide guidance and mentoring to junior integration developers who may be geographically dispersedDevelop interfaces as part of project deliverables following established Enterprise Application Integration standardsDesign and develop APIs as part of API strategyDesign and develop various Integrations using standard and custom connectors within SAP PO and within the SAP Cloud Platform Integration iPaaS solutionDesign and Develop the Integrations with S/4 HANADesign and Develop the Integrations with public, private and hybrid High Scalers (Azure, AWS) , various cloud services IaaS, PaaS, and SaaSKnowledge of standard SAP BAPI and IDOC objects as part of overall interface designDesign and develop sA2A and B2B IntegrationsPerform technical unit testing to ensure interfaces operate within functional specificationsProvide prospective projects with rough estimates of effort and duration based on high-level requirementsProvide knowledge transfer to service delivery teams as part for transition to operational supportCollaborate with the QA COE to define and document reusable QA-Testing standards, methodology and tools to support EAI solution deliveryCollaborates with Application and Business Process teams to integrate EAI Quality and Testing best practices in integrated solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tier 1 Overnight Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities: Answer and resolve incoming technical support calls with professionalism and efficiency Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful) Handle escalation points as necessary Utilize downtime to perform provisioning tasksprior provisioning experience is a plus but not required Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsRemote Overnight Help Desk Support Location: Shifts Available: Shift 1: Friday 11PM-7:30AM, Saturday 11PM-7:30AM, Monday, Tuesday, Wednesday 10AM-6:30PM Shift 2: Saturday 7AM-3:30PM, Sunday 7AM-3:30PM, Monday, Tuesday, Wednesday 10AM-6:30PM Shift 3: Saturday 3PM-11:30PM, Sunday 3PM-11:30PM, Monday, Tuesday, Wednesday 3PM-11PMCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift.Compensation: $18-20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Agent Onboarding Analyst (CST and EST time zones)

These analysts will be working the hours of 7:00am-3:30pm CST. They will be working with a dedicated team of approximately 8 people and that group is a part of our whole team of 40+. Each person is a... More self-starter, always willing to raise their hand to offer assistance and also be willing to ask questions and make mistakes. Daily, team members will be processing Agent Onboard application contracts ensuring all necessary information was provided and the agent is eligible to proceed. These 8 resources will be trained the first 5-6 weeks on the job. Primary Responsibilities: - Ensure that all contracting credentials and other necessary documents are in good order for processing - Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation for eligibility - Ensure submitted paperwork is compliant and adheres to all federal and state laws and regulations. - Identify risks or issues and assess / implement alternate solutions through thorough understanding of the process and the related laws/compliance guidelines. - Monitor the day-to day activity and keep agent and other stakeholders informed of relevant information or lack thereof - Participates in interdepartmental team efforts, such as implementation of updates to the production system. - Ability to analyze and suggest improvements to our overall process to improve efficiency and stakeholder experience. - Responsible for maintaining accepted department standards of production and quality. - Learn detailed business process and procedure - Perform reporting analysis and make recommendations for process improvement - Perform other related duties as required to achieve the goals and objectives of the company and departmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Visualization Platform Administrator- INTL - India- 01bcf985

A Fortune 50 client is looking for a Azure Platform Administrator to come join their Enterprise Data Analytics Platform Engineering team to perform platform administration activities of the... More following Azure cloud solutions (platform sizing & capacity management, platform provisioning, configuration & sustain, installation & configuration, software license enablement, SRE/24*7 monitoring, performance management, platform automation, platform upgrades): Tableau, Power BI, Informatica Intelligent Cloud Services, Tibco, Kafka, IBM MQ, and Informatica Data Integration Hub. You will also be using Terraform and Ansible to deploy Azure PaaS services on Azure DataBricks, Azure Storage, Azure Data Factory, Key Vault, Log Analytics, Azure Kubernetes, and Virtual Machines (Windows, Linux). This role will require you to establish and follow a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group. You will be developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy. You will drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure, and managing customer interaction with the utmost professionalism, courtesy, and responsiveness. You will be responsible for monitoring, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation. This role is 100% remote in India or US. Hours of Operation (preferred). 8 AM 5 PM CST (if in USA) or hours of Operation (mandatory) 1:30 PM IST 9:30 PM IST (if in India).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head... More of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tableau Platform Administrator - INTL - India (239b49cd)

A Fortune 50 client is looking for a Tableau Platform Administrator to come join their Enterprise Data Analytics Platform Engineering team to help with installation, configuration, and upgrades of... More this clients Tableau Server in a single-node and multi-node environments. You will be responsible for managing user access, security policies, groups, and permissions within Tableau. In addition to monitoring Tableau server performance, logs, implement tuning strategies for optimal performance, perform routine maintenance, backup, disaster recovery, and troubleshooting. You will be responsible fo managing content migration between development, test, and production environments. This clients Tableau platform environment is hosted on Azure, so someone who knows how to set up RBAC, Endpoints, NSG/ASG, WAN (express route, Azure VNET, UDR, load balancer, app gateway, Azure front door, traffic manager, DNS, Proxy, Firewall, Storage, Compute, Scheduling, SAP) and enable SSO/MFA/OKTA/ LDAP/Azure AD integration is required. You will be working closely with BI Developers to optimize dashboards and ensure best practices are followed. Other responsibilities include: 1.Identifying and documenting common recovery procedures for service-impacting incidents2.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.3.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.4.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.5.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness6.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.7.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.8.Identifying and documenting common recovery procedures for service-impacting incidents9.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.10.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.11.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.12.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness13.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.14.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.This role is 100% remote in India. Hours of Operation 1:30 PM IST 9:30 PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Professional Services Consultant

We are seeking a Senior Professional Services Consultant to lead Epicor Kinetic ERP implementations for their clients. This role requires deep expertise in either manufacturing operations or... More manufacturing accounting, strong consulting experience, and the ability to work independently with multiple clients.The consultant will guide customers through best practices, system configurations, and process improvements. This is a remote position with 40% travel, varying based on project needs (go-lives, user acceptance testing, process reviews, and customer meetings). Most projects last 6-18 months and are primarily within the U.S., Canada, and Mexico.Key Responsibilities:? ERP Implementation & Consulting? Lead Epicor Kinetic ERP implementations, ensuring successful deployment and adoption.? Provide expert guidance on either manufacturing operations or accounting workflows.? Work directly with customers to identify inefficiencies and implement ERP-based solutions.? Deliver process improvements, ensuring customers maximize ERP functionality.? Conduct ad hoc consulting sessions (e.g., 8-9 two-hour sessions) and manage multiple concurrent projects (3-5 at a time).? Customer Engagement & Training? Guide customers through software walkthroughs and presentations, simulating real-world use cases.? Provide hands-on training and knowledge sharing with internal teams and customers.? Support user acceptance testing, go-lives, and system optimization.? Ensure best practices are implemented for either manufacturing operations or accounting workflows.? Project Management & Leadership? Assist the Project Manager in planning, scheduling, and executing ERP implementations.? Mentor junior consultants, ensuring high standards of service delivery.? Establish strong relationships across Epicor and customer organizations.? Meet utilization targets and complete deliverables on time and within budget.? Ability to work across multiple time zones and adjust schedules to align with client needs.? Strong problem-solving skillsability to adapt on the fly, handle curveball questions, and develop solutions for unique customer challenges.? 40% travel required (varies by project, including on-site visits for go-lives and UAT sessions).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support Engineer

ABOUT THE ROLEYou will be the first point of contact for customers experiencing technical issues with our product. You will troubleshoot, diagnose, and resolve technical problems. The problems will... More range from issues in our SaaS offer to air-gapped on-prem deployments, where youll need to rely on the customer to be your eyes and ears. This role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information.YOUR MISSIONYoull be obsessed with the quality of service the company provides and how customers are always up and running.RESPONSIBILITIESYoull be customer-obsessed and bridge customers and engineers to identify and solve any issue blocking the customer. At the same time, youll need to be focused on creating the documentation, runbooks, and tools to help our support team scale efficiently. Finally, youll be pivotal in promoting timely and professional technical support via email, chat, and phone.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less