Job Search Results for customer service remote

Remote Customer Success Manager

We?re a fast-growing startup scaling rapidly and building the systems, playbooks, and processes that don?t yet exist. Our team is small, scrappy, and customer-obsessed. We work in Slack, live in... More ambiguity, and get things done.We?re looking for a Customer Success Manager who thrives in chaos ? someone excited to help build the train and the tracks while it?s moving.What you?ll do? Manage a high-volume book of 100+ customers ? each in its own Slack channel ? spanning strategy, design, and day-to-day support conversations.? Build genuine relationships with customers and become their go-to for retention strategy, product best practices, and feature adoption.? Lead proactive outreach, QBRs, and daily triage to keep customers engaged and successful.? Be the connective tissue between customers and internal teams ? you?ll surface bugs, log feedback, and help prioritize what matters most.? Work closely with Product and Engineering to help shape onboarding, training, and lifecycle processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative - Part 2

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Entry Specialist - REMOTE

We are seeking a detail-oriented Data Entry Specialist to join our team. This role involves performing high-volume, repetitive data entry tasks, ensuring accuracy and efficiency in updating sensitive... More information. You?ll play a key role in supporting team members and maintaining data integrity across our systemsKey Responsibilities:-Enter and update data in legacy systems. -Process a high volume of requests received primarily via email; occasional phone calls may be required to confirm or assist with requests.-Ensure accuracy and attention to detail when handling sensitive information -Collaborate with team members to meet deadlines and maintain a positive, productive work environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator

Insight Global is seeking a Remote Cloud Administrator to join their team on a Wednesday?Saturday schedule from 9:00 AM to 7:00 PM. This role is responsible for delivering exceptional technical and... More customer support by managing inbound customer calls and self-service service requests, ensuring all issues are properly tracked, communicated, and resolved within established SLAs. The individual will provide frontline support for end users while leveraging strong troubleshooting and communication skills to diagnose and resolve technical issues.The Remote Cloud Administrator will support server-related requests, including server upgrades and incidents generated from monitoring and alarm systems when services go down. Responsibilities include logging into servers to assess system health, reviewing drives and memory allocation, and determining whether servers or services are not running as expected. This role requires foundational experience with servers and hands-on troubleshooting, including remotely accessing environments using VMware to investigate and resolve infrastructure issues. The position also involves maintaining knowledge base documentation, escalating complex issues when necessary, and consistently delivering a high level of customer service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL- Customer Analytics Specialist (Colombia)

An employer is looking for a Customer Analytics Specialist to sit remote. You will deliver deep insights into customer behavior that will shape marketing strategies, enhance engagement, and drive... More business performance. This role requires strong technical skills combined with the ability to turn complex data into clear, actionable stories for business partners. You?ll play a key role in developing customer analytics frameworks such as segmentation, RFM, and lifetime value, while collaborating with stakeholders across marketing, product, operations, and finance.Key Responsibilities?Conduct in-depth customer segmentation to support targeted marketing and personalization strategies.?Develop and maintain models for RFM (Recency, Frequency, Monetary) analysis and Customer Lifetime Value (LTV).?Partner with Marketing and Product teams to design and measure customer-focused KPIs.?Build and deliver data visualizations that communicate insights, trends and opportunities.?Translate findings into clear, data-driven stories and recommendations for business leaders.?Support experimentation, campaign measurement, and statistical analyses to evaluate business initiatives.?Ensure data accuracy and reliability through rigorous validation and documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Bank Card Claims Associate

Insight Global's client is hiring Bank Card Claims Associates to support customers filing claims related to bank card benefits. In this fully remote role, the Bank Card Claims Associate will review,... More investigate, and resolve claims tied to credit and debit card coverage while delivering a high level of customer care. This is a great opportunity for someone who is detail-oriented, empathetic, and comfortable handling claims in a fast-paced, customer-focused environmentDay to Day:Review and process bank card?related claims in accordance with policy guidelines and service standardsDetermine eligibility, coverage, and reimbursement amounts based on benefit termsCommunicate with customers via phone and email regarding claim status, required documentation, and final determinationsRequest and evaluate supporting documentation (receipts, statements, police reports, etc.)Accurately document claim activity within Allianz systemsEscalate complex or questionable claims as neededMaintain productivity and quality benchmarks while delivering excellent customer serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

MDM Data Engineer - REMOTE

An employer is seeking two MDM Data Engineers to join their team as remote workers. The will be joining a scrum team supporting internal data infrastructure that is responsible for managing and... More maintaining internal Customer 360 (C360) platform - an internal tool used exclusively by employees. The platform centralizes and unifies internal data, and this team ensures that data is accurate, consistent, and accessible across the organization. He or she will:- Design, develop, and maintain master data management (MDM) solutions using Informatica MDM- Build and manage data integration pipelines using MuleSoft- Write and optimize complex SQL queries for data extraction, transformation, and reporting- Work within an Agile/Scrum framework alongside cross-functional data teams- Support data workflows across platforms including Salesforce Cloud 360, Snowflake, and Apache Airflow- Contribute to knowledge graph development and data ontology efforts (Entonum framework)- Collaborate with internal stakeholders to ensure data accuracy, consistency, and governanceThis role will be roughly a 10-month long contract with possible extensions and fully remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less