Job Search Results for customer service remote

Remote Network Engineer

Insight Global is looking for a skilled and motivated Network Implementation Engineer for one of our largest Telecom clients. This individual will be joining their Consulting Services Organization &... More supporting large enterprise customer(s) within the financial services industry. This role is responsible for the hands-on deployment, configuration, and testing of network infrastructure. The ideal candidate will have strong technical skills, a solid understanding of network protocols, and experience working in a dynamic & customer facing environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Mitel Engineer

A client of Insight Global is looking for a Remote Mitel Engineer to design, install, configure, and support Unified Communication systems (ideally Mitel/ShoreTel products). This individual must sit... More in the PST time zone. The role includes supporting, upgrading and implementing phone systems as well as maintaining network hardware and software, ensuring system availability, and resolving complex technical issues. The engineer will manage, and support tickets and has the expectation to provide thorough documentation within their ticketing system, collaborate with end-users to translate business needs into technical solutions, assist sales with pre-sales support, support implementations, document designs, and contribute to statements of work. Success in this role requires strong customer service, technical expertise within Unified Communication systems, project management skills, and the ability to communicate effectively as well as professionally across all organizational levels.This is a heavy customer-facing role with an emphasis on one?s ability to provide excellent customer service skills. The ideal candidate has extensive experience utilizing Mitel Application Suite, specifically with Mitel MiVoice Business as well as has experience with the implementation of phone systems. Additional Details: ?Must have a valid Driver?s License and motor vehicle insurance (at least equal to the state?s minimum coverage requirements), as well as the ability to travel to customer locations and other destinations for short to medium term projects. (Travel is manageable).?This position may also require an adjusted work schedule and evening hours in order to meet or attend to vendor/customer needs, as well as the flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.Compensation range based off of experience: $73,500.00 ? $114,000.00 (annually)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Cloud Migration Engineer

A client of Insight Global is looking for 2 Remote Cloud Migration Engineers to join their team supporting a federal client. We?re looking for a Cloud Migration Engineer to assist AWS-native... More migration efforts across cloud environments. This role involves designing architectures, resolving differences in networking, IAM, monitoring stacks, and system agents, and building CI/CD pipelines for infrastructure automation. The engineer will collaborate closely with engineering, application, and business teams to align migration impacts and facilitate technical workshops. Experience with CloudBees Core, Terraform, and DevSecOps tools is essential, along with thorough documentation of system architecture, IAM roles, and logging configurations. Strong communication and stakeholder management are key.Compensation: $55/hr. -- 60/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Project Coordinator

Insight Global is seeking a Remote Digital Content Operations Project Coordinator to support the Global Promotional Integrity Content Operations team for their largest Medical Device client. This... More will be a contract that can sit remotely working EST hours. This individual will work alongside the Associate Director over Content Strategy help execute the vision and the daily workings for content development, deployment across channels, measurement, and optimization. The program's primary goals are to increase the speed and efficacy of bringing new content and content types to market, and ensure we deliver with the highest degree of confidence related to asset usability, compliance approvals, customer relevance, and return on investment. This individual will be responsible for:?Coordinate execution of content strategies developed by stakeholders, ensuring alignment with timelines and deliverables.?Support content operations by working within content management systems (CMS), digital asset management platforms (DAMs), project management tools, and creative software.?Assist with content audits and gap analyses, helping to identify opportunities for improvement across products and stakeholder groups.?Compile and report on performance metrics, including SEO and omnichannel content effectiveness, to help connect creation efforts with business goals.?Track and manage project backlogs, deadlines, and deliverables, ensuring timely communication and updates to relevant teams.?Facilitate cross-functional collaboration, helping to prioritize incoming requests, escalate issues when needed, and maintain smooth communication across disciplines.?Support multiple concurrent workstreams, helping to organize and maintain operational stability in a fast-paced environment.?Contribute to process improvement efforts, offering suggestions and helping implement changes that enhance content operations.?Maintain documentation and workflows, ensuring clarity and consistency across content-related initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Certified Pharmacy Technician

Insight Global is looking for Prior Authorization Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by... More removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:?Directly communicate with insurance companies to facilitate the approval of medications.?Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.?Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.?Review prescriptions with doctors' offices to ensure optimal care of the patient.?Keep complete and accurate records of patient communications.?Assist patients in the management of their pharmacy insurance claims.?Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.?Communicate directly with patients over the phone to assist them in all aspects of medication compliance.?Research and investigate information to enable strategic decision-making by others.?Manage, organize, and update relevant data using database applications.?Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.?Identify trends, resolve problems; recommend improvements; implement change.?Actively participate in process improvement initiatives.?Act as a value-added business partner to stakeholders throughout the organization.?Protect organization's value by keeping information confidential.?Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.?Minimal in or out of state travel may be required.?Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Implementation Project Manager

About the roleAs a member of the Implementation team, you will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long term... More success. You will manage several projects in parallel, including top priority enterprise accounts and spanning complete suite of services and products. You will serve as the main point of contact for your customers, project manage the end-to-end implementation process, and partner with GTM, Product, and Engineering teams.You will work with customers directly to set them up for success and advocate for their needs internally. You will also build the systems and tools to make these processes more efficient as the business grows. This role reports to the Senior Director of Operations.What you'll doProject Management & Issue ResolutionBuild project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives Proactively project manage the implementation process end-to-end to achieve target timelines and goalsPartner with the appropriate internal and external teams to align on key milestones and workflowsIdentify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journeyData Exchange & System SetupSupport our largest customers as they familiarize themselves with our data model and import requirements Comfort with APIs, integrations, or system configurations - enough to manage and communicate with product/engineering teamsCustomer ExperienceEnsure your customers are set up to achieve their first value Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teamsProcess Improvement & CollaborationProactively identify gaps in current implementation processDrive development of processes and resources as needed to support implementation team?s goals of scalability while maintaining strong customer NPSFoster a culture of collaboration, accountability, and excellence within the overall team at Medallion, promoting a positive work environment and driving team cohesionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Cloud Migration SME

A client of Insight Global is looking for a Remote Cloud Migration SME to join their team supporting a federal client. We are seeking a Cloud Migration SME to lead and support enterprise-scale... More transitions to cloud platforms such as AWS, Azure, or Google Cloud. This role involves assessing infrastructure and application readiness, designing tailored migration strategies, and executing cloud-native architectures. The SME will automate CI/CD pipelines, configure cloud services, and ensure secure, compliant data transfers. Collaboration with cross-functional teams is essential to align technical execution with business goals, facilitate workshops, and manage stakeholder expectations. Post-migration, the SME will optimize performance and cost-efficiency, while maintaining detailed documentation of architecture, IAM roles, and security configurations.Compensation: $70/hr. -- 83/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote DevSecOps Engineer

A client of Insight Global is looking for a DevSecOps engineer to support a federal client. We are seeking a DevSecOps Engineer to support on delivering large-scale CI/CD and container orchestration... More services across Hybrid Cloud environments. This role serves as the technical product owner for core DevSecOps tools?including CloudBees, Artifactory, SonarQube, and Snyk?ensuring their scalability, performance, and availability. The candidate will define and drive technical roadmaps for platform enhancements, security updates, and feature delivery, while providing architecture guidance and operational oversight for EKS clusters at scale. Collaboration with security and compliance teams is essential to meet FISMA Moderate and government-specific controls. The role also involves engaging with ADOs and CMS stakeholders to gather feedback, provide enablement resources, and represent DevSecOps services in governance and customer-facing forums. A strong focus on automation, standardization, and self-service capabilities for developers is key.Compensation: $50/hr. -- 53/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Enterprise Architect

Insight Global is seeking a Senior Enterprise Architect to support a federal customer. The ideal candidate will provide enterprise architecture focusing on enhancements, repository maturity,... More framework development, and modeling/diagrams. Some of the day-to-day responsibilities include:?Redefine and document the customer's EA practices and repository using the most current Strategic Plan, Office of Management and Budget (OMB) guidance, Federal Enterprise Architecture (FEA) Reference Models, and industry best practices.?Enhance, maintain, and update the EA Repository, ensuring alignment with OMB guidance, Treasury standards, and IT policies.?Support the refinement of the customer?s EA Framework, including documentation of policies, glossary, models, and business rules.?Create and maintain enterprise-level models, diagrams, and canvases (e.g., baseline and target states, capability maps, system interaction models) to support analysis, governance, and decision-making.?Provide support to the Architecture Review Board (ARB) and related governance processes, including preparation and evaluation of review materials, meeting documentation, and recommendations to ensure compliance with EA standards.?Provide mentoring, documentation, and on-the-job knowledge transfer to government staff to improve internal EA capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less