Job Search Results for technical Operations Analyst

Insight Global is looking for a Principal Analyst to support one of their customers in the aerospace and defense industry. This Principal Analyst will utilize engineering principles and physics-based... More methodologies to evaluate, model, and predict the performance of aerospace systems and structuresPerform and lead structural assessments of components, mechanisms, and integrated systems using hand calculations, finite element analysis, and fatigue/damage tolerance approaches. Some of your responsibilities will include: - Support high-level engineering decisions by contributing technical insight to requirements definition and system trade studies- Provide technical oversight throughout the development lifecycle to ensure designs meet performance, safety, and compliance expectations- Confirm and document compliance with engineering requirements, specifications, and program objectives- Author and review detailed technical reports, analyses, and presentations for internal and external stakeholders- Contribute to the development and maintenance of engineering standards, tools, and training materials- Serve as a mentor and technical resource for engineers at varying experience levels- Collaborate closely with multidisciplinary teams to deliver reliable, high-quality engineering solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role ensures operational risk work for critical Technology Service Management platforms is planned, tracked, and delivered on time. This analyst owns the coordination, escalation, and reporting... More of risk driven tasks in support of three platforms (ServiceNow, Remedy, and Master Data Hub) that enable key Global Technology processes. The role partners with technical staff who identify and execute the mitigation action steps and with TSM leaders who need visibility into this portfolio of work?s status, obstacles and areas needing attention.?Receive, analyze, and organize operational and risk driven work from multiple sources (security, continuity planning, application monitoring, etc.)?Translate incoming work into clear execution plans with defined actions, owners, timelines, and completion criteria?Enforce consistent planning and status tracking despite differences in source systems and types of technical work?Monitor hundreds of active items proactively, identifying issues and risks to delivery risk early?Challenge and improve weak plans, incomplete and unclear updates, and unjustified timelines?Drive teams toward meeting commitments, avoiding extension requests as much as possible?Escalate execution issues to technical leaders when help is needed?Prepare concise, meaningful summaries, top risks, and reporting on the portfolio of work for TSM leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Business Analyst to join a leading courier and logistics client located in Mississauga. This is a hybrid role and requires 2-3 days/week on site.Our client is... More undertaking a major transformation of its Online Shipping Channel (E-Ship Online ? ESO) as part of its broader Shipping Channels modernization program. The Senior Business Analyst plays a critical role in enabling this transformation by translating customer, business, and operational needs into clear, actionable requirements that support a unified, API-first, scalable shipping platform across Retail, SMB, Enterprise, and Internal users. This is a senior, delivery-embedded role requiring strong analytical leadership, deep understanding of digital channel transformation, and the ability to work effectively across Product, Architecture, Engineering, QA, Commercial, and Operations teams. Key Responsibilities:Customer & Channel Strategy Enablement - Elicit, analyze, and translate business needs across multiple ESO customer segments (Retail, SOHO, SMB, Enterprise, Internal users) into differentiated workflows, features, and controls 1 2 - Ensure requirements support Purolator?s vision of a single, unified, customer-centric online shipping experience that replaces fragmented legacy channels 3 4 - Balance usability, administrative control, and scalability in solution design to drive adoption and operational efficiency Transformation & Future-State Requirements Leadership - Lead requirements definition for legacy-to-future state transformation, including consolidation of all channels related shipping capabilities - Decompose complex transformation initiatives into clear epics, features, and acceptance criteria aligned to phased delivery and funding models - Define business outcomes (e.g., onboarding efficiency, cost-to-serve reduction, reliability improvements), not just functional requirements 5 API & Integration-Aware Business Analysis - Define business requirements for API-based and integration-driven capabilities, including REST & SOAP APIs, partner integrations, and enterprise workflows - Collaborate closely with Architecture and Engineering teams to ensure business intent is preserved in microservices-based designs - Support transition away from SOAP and file-based integrations toward modern, scalable API models Agile Delivery & POD Engagement - Actively support Scrum-based delivery teams through backlog refinement, sprint planning, reviews, and release readiness activities - Partner with Product Owners to prioritize scope, manage dependencies, and support incremental releases across ESO phases - Participate in daily touchpoints and cross-POD forums to ensure alignment and timely issue resolution Non-Functional & Performance Requirements Ownership -Define and validate non-functional requirements including performance, scalability, resilience, and reliability for high-volume shipping scenarios. -Support UAT, performance testing, and readiness assessments to ensure ESO meets real-world shipping demands -Collaborate with QA and Technology teams to ensure acceptance criteria reflect operational and customer expectations Stakeholder Communication & Change Enablement -Translate complex technical and delivery concepts into clear, business-focused narratives for Commercial, Retail, Customer Care, and Leadership audiences -Support business cases, investment proposals, and benefits articulation for ESO initiatives -Identify business risks, dependencies, and change impacts associated with channel consolidation and modernizationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for an Analyst, People Analytics & Workday to own core reporting, data governance, and operational analytics processes across RBI?s People function. This role is ideal for someone who... More is detail-oriented, enjoys working directly in HR systems, and takes pride in producing accurate, reliable data.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

WHO YOU?LL WORK WITH- You will join the North America Digital Operations organization for one of our major retail clients. This team specializes in identifying operational inefficiencies, elevating... More consumer experiences, and informing data-driven decisions that increase demand and protect profitability across the North America marketplace.- This role supports the Digital Loss Prevention (DLP) function and collaborates closely with:- Gift Card Operations- DLP Quality Assurance- Fraud Insights teams- Together, these groups work to reduce friction, detect risk, safeguard revenue, and enhance the consumer journey across digital touchpoints.WHO WE ARE LOOKING FOR- We are seeking a versatile, self-directed Business Intelligence Analyst who thrives in ambiguous environments and can perform deep-dive analyses to uncover operational gaps that impact financial performance.- You should be comfortable navigating multiple internal systems, understanding how data flows through frontline tools and transactional platforms, and connecting signals across a complex ecosystem. The ideal candidate is highly data-literate, learns quickly, and can translate analytical findings into clear, actionable recommendations that drive clarity, reduce risk, improve consumer experiences, and protect the business.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Business Analyst with over 7 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the... More utilities/energy/telecom or similar industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.Key Responsibilities:Requirements Gathering and Analysis:?Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.?Analyze and translate business requirements into functional specifications for enterprise solutions.?Conduct gap analyses to identify areas where current systems fall short of client needs.Solution Design and Implementation:?Collaborate with technical teams to design solutions that align with client requirements and industry best practices.?Assist in configuring and customizing tools to meet specific client needs.?Develop and execute test plans to ensure solutions meet specified requirements and quality standards.Stakeholder Communication and Management:?Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.?Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.?Prepare and deliver presentations and reports to clients and internal stakeholders.Process Improvement and Optimization:?Identify opportunities to enhance client business processes through the effective use of FSM solutions.?Recommend best practices and innovative solutions to improve field service operations and efficiency.?Monitor solution performance and suggest enhancements based on data analysis and client feedback.Testing?Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases.?Experience logging, tracking, prioritizing and validating defects.?Experience guiding new users through individual and collaborative UAT sessions.?Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project.Training and Support:?Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions.?Provide ongoing support to clients? post-implementation to address issues and optimize solution usageWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking to bring on a full-time JDE Business Analyst. This role will be very involved with various parts of the business. The main responsibility is providing input and... More assisting in the development and implementation of business initiatives to support the companies operations and business decision-making. Key Responsibilities Include:?Analyze, design, and write functional specifications based on business requirements?Work with Upgrade, Migration, Integration projects as required.?Regularly help in day-to-day resolution of the business/system/user issues?Meet and coordinate with technical analyst/department managers to develop solutions to business problems understanding the nature of the problem for resolution?Acts as a liaison between end users and development teams, ensuring that technology is installed or configured in a way that supports business objectives and meets user needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for a Senior IT Business Analyst to support the Branch Server Virtualization initiative within PNBB Technology, focused on migrating on-premise branch infrastructure to the... More cloud. This role is part of a delivery pod responsible for migrating three core databases, working closely with application development teams across .NET, API, and Angular technologies.The individual will collaborate with both onshore and offshore teams, partnering with developers, infrastructure, and platform stakeholders to ensure cloud migrations are executed securely, efficiently, and with minimal disruption to business operations. This role plays a key part in modernizing branch technology by enabling scalable, cloud-based solutions aligned with the enterprise technology strategy.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A major publicly traded company in the travel industry is looking for a Jr. Business Analyst to support enterprise and shipboard technology systems that power onboard operations, finance, and guest... More commerce across our global fleet. In this role, you will translate complex operational and financial needs into clear functional requirements that guide system design, development, and delivery. You?ll partner closely with engineering, finance, product, and shipboard teams to ensure system behavior aligns with real-world workflows, regulatory requirements, and audit standards. This role plays a critical part in ensuring the accuracy, reliability, and integrity of systems that process high-volume, high-value transactions used daily onboard our ships.What You?ll DoDefine & Own Requirements? Gather, analyze, and document business and functional requirements for assigned systems and initiatives? Translate business needs into clear user stories, acceptance criteria, and business rules? Own functional behavior end-to-end, ensuring solutions align with documented requirements throughout development and testingPartner with Stakeholders? Collaborate with Finance, Shipboard Operations, Shore Excursions, Guest Operations, Engineering, QA, and Product teams? Facilitate working sessions to clarify requirements, validate assumptions, and resolve ambiguitySupport Delivery & Validation - Support UAT planning and readiness? Partner with QA and engineering teams to confirm solutions meet requirements before releaseDocumentation & Compliance? Create and maintain clear, traceable documentation supporting operational transparency and audit readiness? Ensure business rules and functional decisions are well-documented and retained for future referenceShipboard Engagement? Travel up to 10% annually to ships to support system rollouts, training, and operational readinessGather first-hand insights into shipboard workflows and incorporate learnings into requirements and documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Data Analyst to support reporting, automation, and fulfillment activities across customer journeys and mutual fund processes, with a strong focus on the Canadian business. This... More role will play a key part in automating manual reporting and fulfillment steps, improving data quality through strong QA practices, and supporting ongoing reporting needs as processes transition to a more automated operating model. The analyst will work extensively with SAS, SQL, and Salesforce, contributing to journey reporting, mutual fund fulfillment, and technical documentation across the team?s data and analytics stack. "We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position." Key ResponsibilitiesAutomate reports and fulfillment processes, reducing manual steps across journey and mutual fund workflowsBuild, enhance, and maintain reporting using SAS, SQL, and Salesforce data sourcesSupport journey reporting, including Journey Builder technical specifications and fulfillment reportingPerform strong QA on data, reports, and automated processes to ensure accuracy and reliabilityDevelop and maintain dashboards and visualizations (BB Visualizer, TD Visualizer, PowerBI, Tableau as applicable)Document data flows, technical specifications, and reporting logic in ConfluenceSupport ongoing reporting during the transition of mutual fund reporting and automation into the OLB processCollaborate with journey teams on technology stack documentation and reporting requirementsExtensively support Canadian journey initiatives and mutual fund carry processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less