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Help Desk Analyst - REMOTE ATL

Support Now is an essential sub-department of Field Operations. We provide support to corporate users and Chick-fil-A restaurants by making it easy for Operators, Team Members, and Staff to get... More answers, solve problems, and identify opportunities.We measure success by the speed, accuracy, and experience we provide. Our services include business support, IT and operations support, systems and application support, networking support, and many other technologies utilized by Chick-fil-A Franchisees. We also focus on continuous improvement, strategy, and insights to support where Chick-fil-A is headed tomorrow.IT Helpdesk Agents are responsible for supporting technologies used by Chick-fil-A Franchisees while delivering an effortless customer experience through phone and online support interactions.If you are passionate about joining a championship team that focuses on making it easy with care, Support Now is the place for you.The Help Desk Analyst I will provide exceptional customer support by helping restaurants and internal users quickly resolve technical issues and operational questions.Key ResponsibilitiesProvide an effortless customer experience through phone and online support interactionsUtilize ServiceNow ticketing system to thoroughly document issues, resolutions, and opportunitiesManage ticket queues daily to ensure tickets are updated and resolved effectivelyDiagnose and troubleshoot both simple and complex IT hardware and software issuesUtilize remote access tools, automation scripts, and monitoring platforms to resolve issuesFollow all Standard Operating Procedures (SOPs)Advocate for restaurants and own issues through completionSupport departmental goals related to Quality, Customer Satisfaction, and key performance metricsContribute to the knowledge base using KCS methodology by flagging, editing, and creating articlesMaintain restaurant and business acumen through required training sessionsDemonstrate strong teamwork and collaboration across projects and initiativesMaintain excellent attendance and adhere to assigned schedules**PLEASE READ**Local Atlanta candidates strongly preferredFirst 4 weeks onsite training in Atlanta, GA (M?F 8 AM ? 5 PM)Saturday availability requiredFlexible schedule required until permanent shift is assignedWork week may include Monday?Saturday scheduling with one weekday off (Tuesday, Wednesday, or Thursday)Remote/Hybrid opportunity following training Compensation: $17/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IS Applications Analyst

We are seeking an IS Applications Analyst to support its Information Services Applications team. This role will focus on EEG-related applications, system testing, and validation efforts supporting... More clinical and operational initiatives. The analyst will partner closely with application leaders, clinical stakeholders, and project teams to ensure systems are functioning as expected and meeting business requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior IS Applications Designer

This position is responsible for architecting, designing, enhancing and implementing enterprise-level systems that support business operations and strategic initiatives, bridging the gap between... More business requirements and technical implementation.RESPONSIBILITIES INCLUDE:? Meet with business leaders to gather and clarify requirements? Translate those needs into: ? Functional requirements (what the system should do)? Technical requirements (how it will do it)? Create: ? Architecture diagrams? Data models and data flows? User workflows? Integration designs? Review designs with technical teams? Support testing by creating test plans and validating outcomes? Troubleshoot issues during build, testing, and go-live? Create training materials and support user adoption? Use AI tools (Copilot, Anthropic, etc.) to speed up documentation and design workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE - Active Directory Engineer

A large semiconductor electronics manufacturing company is seeking an Active Directory Engineer to join their team. This is a mid-level engineering and service-facing role. The person in this... More position should have practical working knowledge of AD, Entra ID, Microsoft 365 identity, access groups, service accounts, authentication patterns, conditional access concepts, and enterprise IT request workflows. The role does not require the person to be the final directory architect or senior identity designer, but it does require enough technical judgment to triage demand, identify risk, structure requests properly, resolve routine issues independently, and escalate complex matters with clear recommendations. The role works closely with the AD / Identity Leader, Senior AD Engineers, IAM / IGA teams, endpoint teams, application owners, infrastructure teams, and security stakeholders. This person will be the front facing AD Engineer for the entire enterprise. This is a remote opportunity working EST hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Workday Supply Chain Implementation Support Analyst

Insight Global is seeking an Implementation Support Analyst to join one of the largest non-profit healthcare companies and the phases of a ERP system rollout. As our organization embarks on this... More major implementation, this role will provide critical leadership in requirements documentation, project support, user engagement, and data management. The ideal candidate has experience managing cloud-based healthcare ERP projects, understands healthcare workflows, and is eager to oversee a system being implemented from the ground up. Key Responsibilities:-Project Manage the ERP system implementation, including requirements gathering, process flow documentation, configuration management, testing coordination, and overall project oversight.-Assist with data migration, validation, and system integration efforts.-Work closely within a dynamic implementation team environment, and work with stakeholders across departments (IT, Supply Chain, and with vendors) to understand workflows and document system requirements.-Assist in the creation of training materials and provide support for user training sessions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Identity GRC Engineer-INTL- Czech Republic

? Bachelor?s degree in Information Systems, Cybersecurity, or a related field (or equivalent experience)? ~6+ years of experience in Identity & Access Management (IAM) operations or IT security... More administration? Strong experience in access governance and compliance ? Hands-on experience running access review campaigns (UAR / PAR)? Experience managing user entitlements, preferably in SAP GRC Access Control? Experience with privileged access management concepts and tools ? Familiarity with SAP Firefighter and privileged account governance across ADDS, cloud platforms, and ERP systems? Experience working with auditors or compliance teams ? Evidence collection and remediation of audit findings strongly preferred? Excellent communication, coordination, and stakeholder management skills? Strong attention to detail and operational execution mindsetWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Developer

Insight Global is looking for a ServiceNow Developer to join the Service Excellence org at one of Canada's largest retail and wellness companies. The Service Excellence team is responsible for... More maintaining and enhancing the ServiceNow platform as it supports Technology and Enterprise business functions. It consists of several product-oriented delivery (POD) teams tied to the different modules in use by the business.The Developer, Cybersecurity collaborates closely with its POD team, cross-functional technical teams and global business partners, to develop comprehensive features and functionalities that enhance the ServiceNow platform and its capabilities. The Developer attends regular Agile ceremonies, develops features and enhancements based on requirements captured in stories, and conducts unit testing. By doing so, they empower the Service Excellence team to deliver streamlined, scalable, and innovative solutions that elevate our global ServiceNow capabilities efficiently and effectivelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CMDB Engineer

One of our top clients in the defense space is seeking an experienced and motivated CMDB Engineer to manage and maintain the Configuration Management Database (CMDB) in support of IT Service... More Management (ITSM). This role focuses on ensuring accurate, compliant configuration data?particularly for SAP S/4HANA environments?aligned with ServiceNow CSDM and ITIL best practices. The engineer will collaborate with IT and business teams, perform audits, maintain documentation, support users, and provide reporting to enable informed decision-making. Compensation: $45-55/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr. SDET

This SDET will be working on a project at a global hotel chain to replace their reservation system. The current system is a green screen terminal application that is over 40 years old. The platform... More that they are migrating off of is an old Groovy framework, moving to Java. It needs to switch to a software as a service to handle the reservations. It will require all of the functionality from the old system to work on the new system. They will take the tests that work from the old system and have them work on the new system. This will be mostly back end and API testing, with hands on Java coding. They will work on a development team of engineers, developers, designers, and product owners. They will do peer reviews of coding, and will work collaboratively with other SDETs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Cloud Architect

Insight Global is seeking a Data Cloud Architect to lead the design and implementation of Salesforce Data Cloud (Data 360) solutions supporting marketing and enterprise data activation initiatives.... More This role requires 3+ years of hands-on experience as a Data Cloud Architect, with experience delivering Salesforce Data Cloud implementations across multiple organizations throughout the full lifecycle.The Data Cloud Architect will design and deliver end-to-end solutions, including data ingestion, transformation, modeling, and activation across Salesforce clouds such as Marketing Cloud and Journeys. This role will leverage Data Cloud connections to Snowflake, Salesforce CRM, and SDK sources, working closely with platform owners to understand source data and map it accurately to Data Cloud objects. This position partners closely with the Development and Marketing Cloud team to ensure enterprise data is ingested, harmonized, and activated to support marketing and personalization use cases. The architect will also provide technical leadership by defining best practices, assigning and reviewing development work, and helping resolve DevOps and deployment challenges. The pay for this role ranges from $52-$54/hour, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less