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Jan 08, 2025

Wilmington, DE

|

Managerial / Professional

|

Perm

|

$130k - $165k (estimate)

{"JobID":396639,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-75.5063636363636,"Longitude":39.7387272727273,"Distance":null},"State":"Delaware","Zip":"19803","ReferenceID":"KPD-754549","PostedDate":"\/Date(1736334953000)\/","Description":"A global biopharmaceutical company is seeking a Data Analytics Manager to join their team. Reporting to the IT Director of Data Products and Analytics, this individual will lead the development of high priority data analytics projects that ultimately improve Incyte\u0027s ability to produce positive patient outcomes. This role will have high visibility from business and IT leadership and will have a direct impact on strategic initiatives to build out a modern data lake platform. This role is part of a rapidly growing team: the successful candidate will have opportunities for expanding responsibility and shaping the future vision of how data and AI are used. The ideal candidate has a blend of data analytics technical expertise, leadership ability, and relevant subject matter knowledge and should be comfortable working in a dynamic fast-paced environment and highly motivated to grow in responsibility as the team grows, including opportunities for direct people management. There are 2 openings (one permanent role and one contract to hire role) and is hybrid with expectation to be in office 4 days per week in Chadds Ford PA and/or Wilmington, DE. *Candidates will be expected to pass a technical interview which will include Power BI and PySpark exercises*Responsibilities Include: - Accountable for end-to-end delivery of data analytics solutions using Microsoft Fabric + Power BI. - Design technical solutions based on business requirements in alignment with IT architecture standards and processes. - Design relational models developing semantic relationships between tables and entities based on requirement gathering and interaction with stakeholders.- Convert business requirements and problem statements into actionable code delivering ETL/ ELT data transformation, using notebook-based development using PySpark. - Work closely with group of developers and data engineers to develop, troubleshoot and validate code, models and PowerBI data products. - Lead technical project delivery teams consisting of data / BI engineers including assigning work, tracking progress, and providing technical guidance. - Engage and manage business and IT stakeholders throughout the requirements gathering, delivery, and testing process. - Negotiate project scope, cost, timeline, and changes with business and IT stakeholders. - Take functional ownership of a specific business area (e.g. Clinical, Corporate Functions, etc). - Identify and lead continuous improvement activities related to new technologies and business process within Data Products \u0026 Analytics departmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Analytics Manager","City":"Wilmington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Technical expertise in both Power BI and cloud Data Lake / Lakehouse technology (Microsoft Fabric is preferred, but Databricks or equivalent will be considered)- Strong experience designing data models in the context of a data lake platform, including the implementation of medallion architecture- Coding proficiency in PySpark and experience with Git based version control and CI/CD- Experience with delivering projects in adherence with IT and team standards. - Experience designing and implementing design standards is a plus- Experience leading data analytics projects and technical teams. Direct people management experience is a plus.- Experience engaging with business and IT stakeholders.","Skills":"- Relevant subject matter expertise in relevant business areas (e.g. Clinical Trials, Clinical Operations, Technical Operations) and source system types (e.g. SAP, Veeva, CTMS, PPM","Industry":"Managerial / Professional","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":165000.0000,"SalaryLow":130000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A global biopharmaceutical company is seeking a Data Analytics Manager to join their team. Reporting to the IT Director of Data Products and Analytics, this individual will lead the development of... high priority data analytics projects that ultimately improve Incyte's ability to produce positive patient outcomes. This role will have high visibility from business and IT leadership and will have a direct impact on strategic initiatives to build out a modern data lake platform. This role is part of a rapidly growing team: the successful candidate will have opportunities for expanding responsibility and shaping the future vision of how data and AI are used. The ideal candidate has a blend of data analytics technical expertise, leadership ability, and relevant subject matter knowledge and should be comfortable working in a dynamic fast-paced environment and highly motivated to grow in responsibility as the team grows, including opportunities for direct people management. There are 2 openings (one permanent role and one contract to hire role) and is hybrid with expectation to be in office 4 days per week in Chadds Ford PA and/or Wilmington, DE. *Candidates will be expected to pass a technical interview which will include Power BI and PySpark exercises*Responsibilities Include: - Accountable for end-to-end delivery of data analytics solutions using Microsoft Fabric + Power BI. - Design technical solutions based on business requirements in alignment with IT architecture standards and processes. - Design relational models developing semantic relationships between tables and entities based on requirement gathering and interaction with stakeholders.- Convert business requirements and problem statements into actionable code delivering ETL/ ELT data transformation, using notebook-based development using PySpark. - Work closely with group of developers and data engineers to develop, troubleshoot and validate code, models and PowerBI data products. - Lead technical project delivery teams consisting of data / BI engineers including assigning work, tracking progress, and providing technical guidance. - Engage and manage business and IT stakeholders throughout the requirements gathering, delivery, and testing process. - Negotiate project scope, cost, timeline, and changes with business and IT stakeholders. - Take functional ownership of a specific business area (e.g. Clinical, Corporate Functions, etc). - Identify and lead continuous improvement activities related to new technologies and business process within Data Products & Analytics departmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 21, 2025

Holland, MI

|

Engineering (Non IT)

|

Perm

|

$76k - $96k (estimate)

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A client of Insight Global in Chattanooga is seeking a dedicated Structural Project Engineer to join a Structural Architectural firm in Holland, Michigan. In this role, you'll engineer and price... steel structures for the Poligon and CEAS+ brands, utilizing RISA-3D and other CADD software. You'll ensure compliance with building codes and create detailed structural calculations. The ideal candidate will have experience designing open-air steel structures, awnings, amphitheaters, and overhangs in parks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 25, 2025

Summerville, SC

|

Engineering (Non IT)

|

Perm

|

$70k - $75k (estimate)

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Insight Global is seeking a Logistics Supervisor for one our automotive manufacturing clients in the Summerville, South Carolina area. This position will be responsible for supporting the logistics... team by leading an efficient, shipping, receiving, and material flow delivery system during their shift. This role will also be responsible for daily inventory audits, and planning the day-to-day activities needed to support the flow of incoming and outgoing materials.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 07, 2025

Schenectady, NY

|

Engineering (Non IT)

|

Contract

|

$20 - $25 (hourly estimate)

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Insight Global is seeking a Operations Technician to join the team of one of their top customers in Schenectady, NY. This role is Monday-Friday 7:30am-4:30pm, and eventually may require some evening... shift work. An overview of the daily responsibilities are below: Perform necessary tasks in the operation of the facility including pre and post test checks.Monitor Lab test conditions and supporting systems for the successful execution of Lab tests.Operate facility control panel in safe and effective manner as directed.Create work packagesWork to resolve EHS issues and concerns.Maintenance of work order system of assets and equipment updates of preventative maintenance requirements per OEM manualsEnsure critical equipment spare parts are identified and tied to Lab assetsInventory existing spare parts and add to inventory system.Perform facility walkthroughs to identify any issues with HVAC systems, roof leaks or equipment operationsAbility to work off shifts for extended periodsUnderstanding of LOTO procedures (Lock Out Tag Out)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 16, 2025

Beverly, WA

|

Engineering (Non IT)

|

Perm

|

$87k - $181k (estimate)

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In this role, you will be part of the Control Systems Engineering team responsible for designing, developing, implementing, and maintaining the control systems that support PUDs operation. Your... day-to-day activities will include project work, operational support with data, and application upgrades. This role will primarily focus on supporting our Generation Management System (GMS), hardware and data historian. The control systems department is also responsible for supervisory control and data acquisition (SCADA), energy management (EMS), Energy Accounting Systems (EAS), custom application & interface software, and databases. The infrastructure includes firewalls, switches, servers, storage arrays, workstations, and all tools required to manage and secure the environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 15, 2025

Akron, OH

|

Business Analysis

|

Contract

|

$34 - $42 (hourly estimate)

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Insight Global is seeking a Business Analyst for one of our largest clients in Akron, Ohio. This individual will be responsible for leading, or co-leading, complex and/or global digital and IT... project tasks delivering business results that meet deadlines, in addition to providing guidance to project resources within and across multiple teams. They will perform business and system analysis, interpret data to identify gaps in technology or processes, and make recommendations with the IT and/or business function. They will be contributing to projects in disciplines surrounding business and engineering systems, edge data integration support and development, application support and development, and more. Additional Responsibilities Include:Evaluate existing technology to support changes in business requirements.Establish and communicate procedures for proper utilization of digital and technical solutionsAssist in onboarding, training, and supporting business team members with IT technical needs Understand how applications and technologies are utilized within the business. Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriatePoint of contact assisting with most communications and project expectations with 3rd party IT and service vendorsDelivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team membersEmpowering and encouraging team members to provide feedback on ideas that deliver quality solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 23, 2025

Oklahoma City, OK

|

Materials Science & Engineering

|

Contract

|

$19 - $24 (hourly estimate)

{"JobID":412798,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-97.4882727272727,"Longitude":35.4766363636364,"Distance":null},"State":"Oklahoma","Zip":"73129","ReferenceID":"OKC-775919","PostedDate":"\/Date(1745410529000)\/","Description":"Insight Global is searching for a Material Clerk to join a large company in Oklahoma City, OK. This role involves performing a mix of clerical, administrative, and inventory-related tasks to support the IT department within the company. Key responsibilities include managing inventory, processing material requests, maintaining records, creating reports, and handling data entry. The role also requires inspecting and organizing materials, expediting supplies, and ensuring compliance with established procedures. Additionally, the position involves general administrative duties, such as answering calls, handling mail, and maintaining department supplies. Collaboration with internal teams and attention to detail are crucial for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Material Clerk","City":"Oklahoma City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Highschool Diploma/GED- Excellent communication skills, both written \u0026 verbal- 1+ year of experience within an inventory management/coordinator type role - Experience with inventory management softwareProficiency with computer applications, specifically MS Office","Skills":"- Familiarity with IT hardware and software Familiarity with inventory processes and supply chain operations","Industry":"Materials Science \u0026 Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is searching for a Material Clerk to join a large company in Oklahoma City, OK. This role involves performing a mix of clerical, administrative, and inventory-related tasks to support... the IT department within the company. Key responsibilities include managing inventory, processing material requests, maintaining records, creating reports, and handling data entry. The role also requires inspecting and organizing materials, expediting supplies, and ensuring compliance with established procedures. Additionally, the position involves general administrative duties, such as answering calls, handling mail, and maintaining department supplies. Collaboration with internal teams and attention to detail are crucial for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 26, 2025

Toronto, ON

|

Project Manager

|

Perm

|

$110k - $115k (estimate)

{"JobID":408629,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.3695777272727,"Longitude":43.6830584545455,"Distance":null},"State":"Ontario","Zip":"M5G1X8","ReferenceID":"TOR-771655","PostedDate":"\/Date(1742984139000)\/","Description":"Insight Global is seeking a senior Infrastructure and Networking Project Manager to join a world-renowned hospital in Toronto. Reporting to the Sr. Manager of the PMO, the PM will serve as the liaison between the hospital\u0027s IT teams and and multiple vendors working towards the implementation of a new network infrastructure. The successful candidate will be someone who takes pride in working in one of Canada\u0027s top academic health centers ensuring projects are run effectively and efficiently. You will manage resources (time, scope, and people) for the delivery of multiple projects. You will work in a complex, ever evolving (\u0026 improving) environment to deliver high quality products and to bring those products to life with the customers. What you\u0027ll do: Work with industry leaders in healthcare technology, network architecture and construction to develop the re-imagined hospital of the future that will transform the experience of patients and their families, enable the delivery of state-of-the-art care. Represent the hospital\u0027s IT team in a transformational network implementation project Serve as the main project contact for multiple vendors and oversee all project communication with other individuals within the hospital Contribute to the re-imagined experience of patients and their families, Support the IT team to design \u0026 architect a new software defined network infrastructure to serve as the backbone for campus-wide IT redevelopment You will work in a complex, ever evolving (\u0026 improving) environment to deliver high quality products and to bring those products to life with our customersWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Infrastructure Project Manager","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8+ years of Project Management experiencePMP/PMI Holder Strategic thinker that is also detail oriented - can get down into the details to understand how the project will be delivered Skills to plan, lead and deliver complex deliverables and provide options for decision making Superior experience working with both the business users and IT teams. Experience developing and managing complex network transition and migration strategies Experience Implementing networks \u0026 migrating systems Demonstrated strong problem-solving and organizational skills, and awareness of emerging technology trends. High level of expertise in project management and able to provide advice to others as needed Demonstrated experience in managing project activities across multiple complex technology projects Demonstrated experience identifying and evaluating specific issues or risks, providing options analysis and recommending action plans to mitigate the risks. Superior experience working with both the business users and IT teams. High level of expertise in project management and able to provide advice to technical and business customers as needed Demonstrated experience in managing project activities across multiple complex technology projects Knowledge and experience both in strategic and operational governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of executive stakeholder project team, experience with ITSM and ITIL processes and policies, ability and demonstrated experience developing mutually beneficial relationships with entities.","Skills":"Demonstrated experience identifying and evaluating specific issues or risks, providing options analysis and recommending action plans to mitigate the risks. Skills to plan, lead and deliver complex deliverables and provide options for decision making Experience implementing vendor-supplied systems Experience managing/leading system integration projects Strong written and oral communication skills along with the ability to tailor communication styles to both technical and non-technical audiences Ability to effectively influence, interact and collaborate with senior level management, and prepare and present oral and/or written technical reports and project presentations Ability to effectively collect, analyze and integrate multiple forms of information Structured thinking and sound/logical judgments to influence change Ability to investigate, identify, and deliver strategic/tactical results Excellent time management, problem-solving, negotiating, analytical and problem solving skills Exceptional facilitation, presentation, and leadership skills. Excellent team collaboration and conflict management skills Creative, self-directed, innovative, results and detail oriented Preference given to candidates with experience in a health care IT environment and/or with experience delivering complex projects which encompass a wide range of technologies","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":115000.0000,"SalaryLow":110000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a senior Infrastructure and Networking Project Manager to join a world-renowned hospital in Toronto. Reporting to the Sr. Manager of the PMO, the PM will serve as the... liaison between the hospital's IT teams and and multiple vendors working towards the implementation of a new network infrastructure. The successful candidate will be someone who takes pride in working in one of Canada's top academic health centers ensuring projects are run effectively and efficiently. You will manage resources (time, scope, and people) for the delivery of multiple projects. You will work in a complex, ever evolving (& improving) environment to deliver high quality products and to bring those products to life with the customers. What you'll do: Work with industry leaders in healthcare technology, network architecture and construction to develop the re-imagined hospital of the future that will transform the experience of patients and their families, enable the delivery of state-of-the-art care. Represent the hospital's IT team in a transformational network implementation project Serve as the main project contact for multiple vendors and oversee all project communication with other individuals within the hospital Contribute to the re-imagined experience of patients and their families, Support the IT team to design & architect a new software defined network infrastructure to serve as the backbone for campus-wide IT redevelopment You will work in a complex, ever evolving (& improving) environment to deliver high quality products and to bring those products to life with our customersWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 16, 2025

Miami, FL

|

Project Manager

|

Contract,Perm Possible

|

$45 - $56 (hourly estimate)

{"JobID":411683,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-80.4089090909091,"Longitude":25.862,"Distance":null},"State":"Florida","Zip":"33178","ReferenceID":"MIA-776334","PostedDate":"\/Date(1744791342000)\/","Description":"Job Description:The Process Manager, ITSM Incident \u0026 Problem Management is responsible for overseeing and enhancing incident and problem management processes within a managed service provider model. This role ensures the efficient and effective resolution of IT incidents, minimizes service disruptions, and leads root cause analysis efforts to prevent recurrence. The team member will collaborate with internal IT teams, service providers, and business stakeholders to drive continuous service improvements, enforce ITIL best practices, and ensure service excellence across the organization.Essential Functions:Oversee the end-to-end incident and problem management lifecycle, ensuring timely resolution of major incidents and recurring problems.Implement and enforce ITIL-based processes to enhance service provider performance.Develop and maintain key performance indicators (KPIs) and service level agreements (SLAs) for incident and problem management.Analyze ITSM data and reports to identify trends, gaps, and opportunities for process improvement.Collaborate with Change and Release Management teams to ensure alignment with incident and problem resolution efforts, minimizing risk and reducing service disruptionsOversee the performance and contractual obligations of ITSM service providers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Manager, ITSM Incident \u0026 Problem Management","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years of experience in IT service management, focusing on Incident \u0026 Problem managementExperience managing ITSM service providers and vendor performanceHands-on experience with ServiceNow - ITIL best practices, major incident response, and problem resolution methodologiesExperience in ITIL and IT project management via various SDLCs (i.e., Agile, Waterfall, Hybrid, etc.)","Skills":"Masters degree - Information Technology, Computer Science, or related field or equivalent work experience Experience in the cruise and/or travel industry. Certifications: ITIL Certification (V3 or V4), ServiceNow Certification (CIS-ITSM, ServiceNow Administrator), PMP","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":56.0000,"SalaryLow":44.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Job Description:The Process Manager, ITSM Incident & Problem Management is responsible for overseeing and enhancing incident and problem management processes within a managed service provider model.... This role ensures the efficient and effective resolution of IT incidents, minimizes service disruptions, and leads root cause analysis efforts to prevent recurrence. The team member will collaborate with internal IT teams, service providers, and business stakeholders to drive continuous service improvements, enforce ITIL best practices, and ensure service excellence across the organization.Essential Functions:Oversee the end-to-end incident and problem management lifecycle, ensuring timely resolution of major incidents and recurring problems.Implement and enforce ITIL-based processes to enhance service provider performance.Develop and maintain key performance indicators (KPIs) and service level agreements (SLAs) for incident and problem management.Analyze ITSM data and reports to identify trends, gaps, and opportunities for process improvement.Collaborate with Change and Release Management teams to ensure alignment with incident and problem resolution efforts, minimizing risk and reducing service disruptionsOversee the performance and contractual obligations of ITSM service providers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 09, 2025

Montrose, NY

|

Desktop Support

|

Contract-to-perm

|

$22 - $28 (hourly estimate)

{"JobID":410779,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-73.9264545454545,"Longitude":41.2669090909091,"Distance":null},"State":"New York","Zip":"10548","ReferenceID":"HAR-774948","PostedDate":"\/Date(1744215355000)\/","Description":"An employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $25/hr to $28/hr dependent on years of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Network Specialist (Hen Hud)","City":"Montrose","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3-5+ years of experience in IT supportStrong recent experience supporting wireless networks and troubleshooting network incidentsExperience troubleshooting Level 2 hardware and software incidentsStrong recent experience working in a Windows PC environmentStrong recent experience with que management, working with a ticketing system Strong communication, eagerness to learn, and customer service skills","Skills":"Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Experience with servers Experience with Cisco routers and switches","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be... supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $25/hr to $28/hr dependent on years of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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