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? Advise on security, architecture, and solution risks across network, OS, hardware, applications, software, and coding.? Provide guidance on regulatory and compliance requirements (HIPAA, PCI, SOX,... More GLBA, state/international privacy laws, etc.).? Develop security architectures, global security strategies, cloud security frameworks, standards, and business-relevant security KPIs.? Research vulnerabilities, conduct risk assessments, develop mitigation strategies, and support incident response, forensics, eDiscovery, and litigation efforts.? Balance business needs with security risk exposure and present recommendations to stakeholders, including executive leadership.? Mentor security professionals, author security position papers, represent the CISO as needed, and speak at industry events, conferences, and educational forums.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities include: Technical Service & RepairsDiagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.Perform... More preventative, corrective, and breakdown maintenance on customer equipment.Identify root causes of failures and recommend durable repair solutions (not temporary fixes)Read and interpret service manuals, wiring diagrams, and engine fault codesEnsure all repairs are completed safely, efficiently, and to OEM standards Customer Interaction & On-site SupportAct as the primary company representative on customer sitesCommunicate technical issues clearly to operators, site managers, and decision-makersExplain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)Build trust-based, long-term customer relationships through professional service delivery Service Sales & Commercial ResponsibilitiesIdentify and actively sell repair, overhaul, and preventative maintenance workPrepare and present clear, professional service quotes directly to customersRecommend additional services, parts, or upgrades based on machine condition and usageFollow up on quotes to secure customer approval and close service opportunitiesOperate effectively in an incentivized, performance-based compensation model Travel: Extensive travel to customer locations is required, with some overnight travel (up to 80%)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

What you?ll be doingThe Learning Consultant will research, recommend, and design content for a variety of learning and performance solutions, and manage development activities for related projects... More aligned with all of CIBCs strategies and goals, aiming to enhance employee capabilities, supporting a client-centric environment.The focus of this role is to design learning solutions based on learning and performance objectives, job-specific procedures/activities, and measures of success, and then to build those learning solutions in Talent Development?s available authoring (for example, Articulate 360 suite) and multimedia tools. A primary function is the ability to review courses built in French to ensure that they are free of grammatical error and that audio recordings sounds as natural as possible.To function effectively, the Learning Consultant must be Francophone or bilingual, have excellent instructional design skills, communication and writing skills, and the ability to manage multiple and competing deliverables, and experience designing content for adult learners in a variety of formats, including e-learning storyboards, self-guided and instructor-led. The Learning Consultant will work closely with other Talent Development team members and possibly internal partners.At CIBC we enable the work environment most optimal for you to thrive in your role. This role is remote.How you?ll succeed? French review ? Review French courses to ensure they meet the same quality standards as the English that is provided.? Job ready instructional design ? Design a range of solutions utilizing a variety of approaches to suit multiple learning styles and to achieve learning objectives. Conduct needs assessments, gather and interpret data to identify performance gaps, research and interpret relevant content with Advisors and subject matter experts (SMEs) to make recommendations. Define measurable and achievable performance and learning objectives.? Consulting and analysis ? Collaborate across functions to achieve understanding of the perceived needs or gaps, then determine appropriate training tools and methodologies such as e-learning, multimedia, virtual workshop, knowledge objects and blended solutions.? Consulting & Advisory ? Present content by creating detailed design plans, instructional strategies, objectives and research results. Create recommendations including content highlights, key concepts, and multimedia ideas. Prototype where possible.? Project Delivery ? Deliver and implement quality learning on time: Successfully complete high quality learning solutions with agreed upon parameters, determine success criteria, prepare for effective implementation of learning programs, monitor results of learning programs and implement updates to improve on layout and content.Who you are? Values matter to you. You bring your real self to work, and you live our values ? trust, teamwork and accountability.? You are driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.? You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.? You act like an owner. You thrive when you?re empowered to take the lead, go above and beyond, and deliver results.? You?re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.? You can demonstrate experience in designing successful e-learning, instructor-led and self-guided training materials as well as extensive knowledge and application of instructional/information design principles. It is an asset if you possess post-secondary education in Adult Education or Instructional Design.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for an experienced ServiceNow GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM),... More Third-Party Risk Management (TPRM), and Business Analysis capabilities.The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the ServiceNow platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs. The candidate should possess strong expertise in ServiceNow IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for an experienced ServiceNow Architect with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead... More the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Architect to lead the design, implementation, and optimization of complex enterprise network and voice systems. This role involves evaluating and resolving technical issues, setting... More performance standards, and providing strategic guidance to internal teams and clients. The ideal candidate will have deep expertise in network infrastructure, security, and emerging technologies, with a strong background supporting secure government environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking a polished, senior Executive Assistant to directly support the COO. This person will act as a true right-hand?owning high-level administrative operations, preparing executive materials, and... More interfacing with a Board of Directors. This role requires extreme attention to detail, strong writing skills, and the ability to anticipate needs in a fast-paced, high-visibility environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global partners with a large local utility company and is looking for a Senior Protection Engineer to support complex system protection engineering work. This role requires mastery of... More journey-level protection engineering responsibilities and the ability to work with a low level of training, direction, and review from senior engineers and peers.This position is responsible for providing technical protection engineering support for routine and complex projects, as well as maintenance and operations support. Responsibilities include issuing protection requirements, developing relay and automatic settings, processing clearances, investigating relay operations, and supporting root cause analysis during system events. The engineer will work independently under general direction to meet assigned objectives and may apply creative or non-standard approaches to resolve complex technical issues.The Senior Protection Engineer will collaborate with internal teams, vendors, manufacturers, consultants, other utilities, and external industry groups as needed. This role may also lead meetings, represent the group, mentor lower-level engineers, and support professional affiliations such as PSRC or IEEE to stay current on industry standards, trends, and procedures.Key Responsibilities? Performs protection engineering work on large and complex projects.? Provides technical protection engineering support for routine and complex projects.? Issues protection requirements, relay settings, and automatic settings.? Processes clearances and investigates relay operations.? Performs root cause analysis and makes recommendations to address local and system-wide impacts during emergencies.? Resolves complex technical problems using independent judgment and creative or non-standard approaches when needed.? Plans work independently under general direction to meet assigned objectives.? Coaches, directs, and assists technical employees and project teams.? May act as a team leader for protection engineering work.? Mentors lower-level protection engineers.? Leads and/or attends meetings representing the group and supporting project execution.? Works with all levels of internal personnel to exchange information, gain cooperation, and support engineering decisions.? Communicates with vendors, manufacturers, other utilities, and consultants on non-routine technical issues.? May participate in professional affiliations such as PSRC or IEEE to stay informed on industry trends, developments, and procedures.? May represent the company on committees or industry groups.Hybrid schedule on site 2x/week + site visits as neededHub Office Locations: San Ramon, CAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Participate in a structured COBOL training program to learn mainframe and legacy system developmentWrite, test, and debug basic COBOL programs with guidance from senior developersSupport maintenance... More and updates to existing mainframe applications (banking, insurance, or claims systems)Assist with analyzing business requirements and translating them into simple code changesWork with databases (DB2, VSAM, or similar) to read/write dataDocument code, processes, and updates clearly for team useCollaborate with team members, mentors, and business analysts during training and project workParticipate in code reviews, team meetings, and ongoing learning sessionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less