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Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Provide white-glove desktop and technology support to office users, primarily senior executives and leadership, including support for office technology and meeting rooms. Deliver friendly,... More professional, and efficient assistance aligned with Accor Global Support Services (GSS) standards, while collaborating with the Accor support team and the Director of IT Service Management for Accor Americas on infrastructure support (Wi-Fi, admin networks) and small IT projects. Manage new hire onboarding and offboarding, including equipment provisioning and user access, maintain an accurate inventory of all office technology assets, and log and resolve all requests in ServiceNow in accordance with established SLAs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Oversee IT programs that partner closely with the CIO and technology/business leaders to deliver key initiatives aligned with the strategic roadmap? Collaborate with senior leadership to ensure... More projects follow established project management practices and are executed on schedule, within budget, and with strong change-management discipline? Build and maintain trusted relationships with program sponsors, stakeholders, and cross-functional partners? Establish clear success measures and ensure value is realized at major project milestones? Communicate program expectations effectively and consistently with project managers, sponsors, team members, and other stakeholders? Maintain the IT project portfolio and provide ongoing updates to CIO leadership and business partners? Measure and monitor ROI for major initiatives, ensuring project outcomes remain aligned with business objectives? Provide structure, governance, and continuity across all IT programs? Review and advise on program budgets and financial plans? Partner with project managers and business stakeholders to define operational metrics and create dashboards for portfolio reviews and steering committees? Promote and share best practices through both informal knowledge-sharing and formal training sessions? Address and escalate critical program issues to ensure timely resolution? Assess portfolio complexity and assemble the right project teams to drive successful delivery? Oversee all program components across multiple related projects to ensure alignment with strategic goals? Secure and manage resources needed to meet project objectives within planned timelines? Understand and navigate interdependencies across technology, operations, and business functions? Apply strong functional knowledge to ensure solutions support business goals and reflect industry best practices? Lead or support feasibility assessments, vendor evaluations, and proposal reviews for key stakeholders? Provide leadership and accountability for the IT PMO team in delivering the project portfolio? Strengthen organizational credibility by promoting a culture of execution, operational excellence, and accountability? Pursue ongoing professional development to stay current with emerging technologies, methodologies, and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serve as the primary manager for all organizational IT assets and software licenses.Maintain accurate inventory records for hardware, software, and associated licensing documentation.Track asset life... More cycle activities including procurement, deployment, transfer, maintenance, and disposal.Monitor software usage and ensure compliance with licensing agreements and organizational policies.Conduct regular audits and reconciliations of IT assets and software licenses.Coordinate with stakeholders to ensure all hardware and software requests meet organizational and security requirements.Develop and maintain processes for asset accountability and license management.Provide reporting and metrics related to asset utilization, licensing status, and compliance.Interpret and enforce organizational policies regarding approved and prohibited hardware/software.Advise personnel on IT compliance requirements and acceptable technology usage.Assist in evaluating software and hardware requests for compliance with security and operational standards.Support implementation and maintenance of IT governance processes and documentation.Ensure systems and assets comply with applicable cybersecurity and regulatory requirements.Provide limited COMSEC support as required, including accountability and handling procedures.Support cyber security compliance initiatives and inspections.Coordinate with security and IT personnel to ensure adherence to organizational security standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT & Cybersecurity Audit Manager supports the Internal Audit function by assessing the effectiveness of IT general controls and cybersecurity controls across the organization. This role partners... More closely with IT, Finance, and business leaders to evaluate risk, ensure compliance, and strengthen the company?s cybersecurity posture, governance, and risk management framework.Key Responsibilities- Execute risk-based IT and cybersecurity audits, including ITGCs, SOX, and operational audits- Perform global IT and information security risk assessments, including risk and control matrices- Develop and support the annual, risk-based IT & cybersecurity audit plan- Lead audit planning, scoping, execution, and reporting for IT and cybersecurity engagements- Evaluate the design and operating effectiveness of IT and security controls- Conduct system, infrastructure, and application audits to ensure security and compliance- Prepare and present audit reports, including findings, risk ratings, and remediation recommendations- Track audit findings, validate corrective actions, and escalate unresolved issues as needed- Partner with management on process improvements and risk mitigation strategies- Support data privacy, cybersecurity, vulnerability, and penetration testing initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and... More approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking... More a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience. Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.What you'll be doing:?Support Microsoft Windows desktop technologies?Support Apple MacOS desktop technologies?Support Apple and Android Mobile Devices?Software installation, configuration, and troubleshooting?Troubleshoot and repair Windows and Mac workstations?Advanced Windows Server Active Directory tasks?Azure Active Directory Management Support, including Intune?Advanced Email Management Tasks?On-Site workstation & networking equipment hardware installation?Setup and configure enterprise-level networking equipment configurations?Monitor network performance and resolve ISP issues?Windows server administration tasks?New client user add/change/remove?Manage and configure business application support and client-side application support?Respond to support tickets and alertsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced IT Project Manager?to lead the delivery and coordination of complex technology initiatives supporting Capital Markets technology projects related to software,... More applications and development. The role is a contract to hire role focused on projects related to capital markets products, derivatives, and trade lifecycle.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Ensure employees have reliable IT support so they can complete daily work without disruptionHandle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving... More requests efficientlyCoordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rolloutsRespond to user inquiries and troubleshoot application, system, and connectivity issues in a timely mannerDocument, track, and manage all support activity within an incident/ticket management system, escalating when neededCreate and maintain internal documentation outlining common issues, fixes, and troubleshooting stepsPartner with the broader IT team to support incident resolution, problem management, and root cause analysis effortsBuild strong working relationships with internal teams and stay aligned on upcoming office changes or project needsProvide hands-on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Partner closely with hiring managers to understand staffing needs across the IDS (Information & Digital Systems) organization and develop targeted recruitment strategies to support a high-growth,... More fast-moving environment.Manage full-cycle recruiting for primarily IDS roles (approximately 60%), including cybersecurity engineers, front-end developers, back-end developers, and other technical positions, as well as select non-technical corporate roles as needed. Responsibilities include job posting, proactive sourcing, screening, interviewing, and offer negotiation.Build and maintain a strong pipeline of qualified technical talent through proactive sourcing, networking, market research, and ongoing engagement, with a strong emphasis on roles experiencing high volume and frequent movement within the IDS organization.Conduct initial screening interviews to assess both technical alignment and cultural fit and coordinate interview schedules with hiring teams to ensure an efficient and positive process.Serve as a trusted advisor to hiring managers by providing insights on talent availability, market trends, and competitive hiring strategies within the IT and cybersecurity space.Ensure a positive candidate experience through timely, clear communication and consistent follow-up throughout the recruiting lifecycle.Maintain accurate and up-to-date candidate and requisition records in the applicant tracking system (ATS).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less