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Insight Global is seeking a Level II IT Support Specialist for one of our Biotech clients in Billerica, MA. This role will be onsite five (5) days per week. This role will start as a long-term (12... More month) contract with potential extensions and the possibility of converting to a permanent position.In this role you will be responsible for providing technical support to end users, ensuring smooth operation of hardware, software, and network systems. You will provide tier II support for about 500 end users. Image and deploy new computers and software, set up accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems. You will also serve as an escalation point for all tier I tickets that cannot be resolved. Additional Responsibilities Include: - Install, configure, and maintain computer hardware, operating systems, and standard applications- Support user account setup, password resets, and basic administration of systems such as Active Directory, Office 365, VPN, and other business tools- Document all issues, solutions, and processes in the ticketing system- Escalate complex issues when necessary while maintaining ownership of the request- Assist with onboarding/offboarding tasks, device provisioning, and asset tracking- Maintain strong communication with users to set expectations and provide updates- Contribute to process improvements and overall IT service enhancementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully? Use Control-M:? Monitor job runs? Identify failures or delays? Escalate issues when jobs fail... More or alerts trigger? Respond to internal IT tickets, which may range from very few to high volume depending on the night? Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams? Monitor mainframe and infrastructure alerts, escalating as needed? Perform operational tasks such as: ? Printing and handling scheduled output? Pulling and managing printers or print jobs? Running and organizing cabling within the computer room? Support the server and application teams with basic operational tasks and incident response? Make outbound calls to vendors or service providers when issues require external support? Document issues, actions taken, and hand-off notes for the incoming shiftThis role is paying between $20-$24 an hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a detail-oriented and analytical IT / Security Compliance Specialist to support and strengthen our SOX IT control environment. This role will be on-site in Buda, TX, and will be... More primarily responsible for the design, execution, documentation, and continuous improvement of IT General Controls (ITGCs), with a strong focus on SOX compliance.In addition, this individual will play a key role in evaluating Segregation of Duties (SoD) risks within business systems as part of the user access provisioning and change management processes. The ideal candidate combines technical understanding of IT systems with strong knowledge of internal controls and audit requirements.This role partners closely with IT, Accounting, Operations, and business stakeholders to ensure a strong and sustainable control environment.---Key ResponsibilitiesSOX IT Controls (Primary Focus)? Support the execution and maintenance of SOX IT General Controls (ITGCs), including:o User access management (provisioning, modifications, terminations, periodic access reviews)o Privileged access controlso Change management controlso IT operations controls (backups, job monitoring, incident management)? Perform control testing, evidence collection, and documentation in support of internal and external audits.? Identify control gaps and work with control owners to design and implement remediation plans.? Assist in annual SOX scoping and risk assessment activities.? Maintain clear and audit-ready documentation of control procedures, narratives, and risk/control matrices.? Partner with external auditors to facilitate walkthroughs and testing requests.Segregation of Duties (SoD) & Access Governance? Evaluate Segregation of Duties risks as part of user access requests and role design.? Review and assess access requests for conflicts within ERP and other key financial/business systems.? Recommend mitigating controls where SoD conflicts cannot be avoided.? Assist in maintaining and refining SoD matrices and access governance frameworks.? Support periodic user access reviews and certification processes.Process Improvement & Governance? Drive continuous improvement of control processes to increase efficiency and automation.? Assist in the implementation or optimization of GRC tools and access governance platforms.? Provide training and guidance to control owners and system administrators.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview of Role? BA II supporting enterprise transformation through automation and AI initiatives? Acts as a bridge between business, data, and technical teams? Focus on turning ambiguous business... More problems into structured, actionable solutions? Heavy emphasis on process improvement, data validation, and measurable business impact? Expected to challenge assumptions, not just document requirements? Plays a key role in scaling automation/AI to improve operations and member experienceDay-to-Day Responsibilities? Lead requirements gathering sessions with stakeholders across business and tech? Translate business needs into user stories, acceptance criteria, and process flows? Support Agile ceremonies (story mapping, sprint planning, backlog organization)? Analyze current processes and define improved future-state workflows? Build Power BI dashboards to track performance, improvements, and outcomes? Use data to validate assumptions and identify operational gaps? Act as liaison between business teams and technical teams? Create mockups, wireframes, and process diagrams to support solution design? Validate deliverables for quality and alignment with business goals? Identify risks, scope changes, and escalate issues as neededProvide interim/stopgap solutions when long-term solutions are not readyBenefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead, coach, and grow software engineers and system analysts; run 1:1s, performance reviews, hiring, and succession planning.Manage the development team responsible for a 20-year-old core legacy... More application that drives referral/order routing.Oversee roadmap execution to phase out the legacy app and migrate to modern technologies (modern .NET, Vue.js, cloud, Python where applicable).Run Agile ceremonies, oversee sprint planning, ensure resource alignment with QA/BA/DevOps.Partner closely with Cloud Engineering, Infrastructure, Network, and other app dev teams.Act as SME for domain area when interacting with product owners and stakeholders.Oversee design, development, and delivery of large-scale or complex software efforts.Define KPIs, monitor production systems, conduct RCA reviews, and improve operational processes.Create project staffing plans, communicate risks and milestones, and ensure alignment with IT strategy.Lead technology reviews, present architecture documents, and guide solution design sessions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking an entry level Field Services position, but the person must be organized and capable of planning, scheduling, and executing employee user moves, which is the primary... More responsibility of the role. This includes coordinating with Administrative Services, communicating directly with employees about their move schedules, and physically relocating and reconnecting their IT equipment at their new workspace.Additional responsibilities include:? Executing user moves and MAC work while maintaining cabling and network standards? Installing end user devices including PCs, printers, phones, headsets, and peripherals? Supporting digital signage deployments across office and plant locations? Coordinating IT asset disposal through ServiceNow workflows? Assisting with basic data infrastructure work including rack equipment, patching, and cablingThe role requires someone who communicates well with users and internal teams and is comfortable with both planning work and performing hands on tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Software Sourcing Leader for one of New York?s leading hospital systems. This role will partner with MCIT, IT Finance, Legal, and vendor leadership to align sourcing... More strategies with organizational goals, focusing on quality, innovation, cost savings, and efficiency. Key responsibilities include developing multi-year sourcing strategies, leading end-to-end RFx processes, managing vendor relationships, negotiating complex software agreements (including SaaS and perpetual licenses), conducting market and spend analysis, and driving cost optimization through TCO analysis. The position also involves risk management, compliance, and collaboration with cross-functional teams to ensure strategic alignment and operational excellence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to fill an Administrative Assistant position in the Houston area for a client. As an Administrative Assistant, your role is pivotal in ensuring the smooth functioning of our... More organization's IT operations. You'll collaborate closely with IT professionals, executives, and other team members to maintain efficient workflows. Your responsibilities will include reception tasks, such as ensuring office materials are stocked and purchased promptly, expense reports, shipping and receiving, purchase orders, quotes etc. Other administrative duties involve managing and proofreading documentation and records, coordinating employee PTO and expenses. This person will also handle confidential information. We're seeking an enthusiastic individual who is excited about the opportunity to grow with the company and contribute to a collaborative and supportive work environment. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an organized, hands-on IT Support Technician to support a short-term device deployment initiative. This role will focus on unboxing, configuring, and preparing network... More devices for distribution across 155 office locations, along with basic IT support and ticket tracking.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Develop and implement strategies for the maintenance and enhancement of the company's digital infrastructure.Lead a team of IT professionals to effectively manage and maintain the company's digital... More infrastructure.Oversee the installation, configuration, and maintenance of hardware, software, and networking systems.Ensure the security and integrity of the company's digital infrastructure by implementing security measures and protocols.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less