Job Search Results for Customer Service

Remote Technical Services Engineer

We are seeking a?Technical Services Engineer?to join our customer support team and provide expert application support for our?state-of-the-art?healthcare solutions. This role is ideal for a seasoned... More professional with experience supporting enterprise SaaS applications and?a strong desire?to deepen product?expertise?while delivering exceptional customer service.??As part of the?Support Engineering?team, you will:?Troubleshoot complex issues and improve the user experience for?the?customers.?Provide technical support to both internal and external clients across hosted and on-premises environments.?Leverage your?proficiency?in Java-based technologies and frameworks to resolve issues efficiently.?Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement.?Utilize a broad range of technologies and develop deep knowledge of?products to ensure high-quality support delivery.?This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. QA Engineer

About the RoleWe are seeking a Senior QA Engineer to help ensure the quality, reliability, and performance of customer-facing and internal applications in a fast-paced travel/hospitality environment.... More This role will partner closely with product, engineering, and delivery teams to define test strategy, execute testing across releases, and continuously improve QA processes. The ideal candidate brings strong hands-on QA experience, deep familiarity with Jira, and working knowledge of API testing (a smaller portion of the overall workload).Day to Day? Own and execute end-to-end testing for web and/or mobile applications, including functional, regression, smoke, and UAT support.? Create and maintain clear test plans, test cases, and test execution evidence aligned to release timelines.? Work in Agile/Scrum teams to provide early QA input on requirements, acceptance criteria, and edge cases.? Log, track, and manage defects in Jira, ensuring high-quality documentation and strong follow-through through resolution.? Perform API validation/testing (estimated ~10% of overall effort) using tools such as Postman/Swagger or similar; validate request/response payloads and integration behaviors.? Collaborate with engineers and product owners to reproduce issues, validate fixes, and confirm release readiness.? Help improve QA efficiency through better test coverage, risk-based testing, and repeatable regression approaches.Contribute to quality standards, best practices, and continuous improvement across the SDLC.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

User Research Helpline Specialist

Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or... More phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Head of Sales & Alliances

The client is seeking a Head of Americas Sales and Alliances to lead the sales of thecompany?s software across the North and South America regions. As a key leadershipcontributor, this role will be... More responsible for driving revenue growth in the Americas throughdirect sales, strategic partner development, and the systematic capture of customer and marketknowledge.The successful candidate has a track record of turning field knowledge into repeatablego-to-market motions, especially for ISV-led and vertical-specific opportunities. In addition, thecandidate should identify what is limiting performance, form hypotheses about thoseconstraints, define the actions that should follow, and track whether those actions improveresults.You will lead a team of sales and partner alliance professionals, ensuring our high-availabilitysolutions are the gold standard for enterprises that cannot tolerate downtime for their criticalapplications and databases.This position will report to the company?s COOWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Principal Engineer

Our Ft. Lauderdale based client is looking for a Principal Software Engineer to architect and build their core software platform. This isn't a maintenance role?you'll be building from the ground up,... More making foundational technical decisions, and shipping production systems that directly impact operations, customer experience, and business growth. You'll work alongside the CTO, product managers, and operations leaders to build customer-facing applications, internal tools, AI-powered automation, and the data infrastructure that ties it all together. If you thrive on ownership, move fast with AI-assisted development, and want to see your code in production?not buried in a backlog?this is the role.Stack: Python, Rust, Node, TypeScript/React, AWS, Databricks/Snowflake, N8N, LLM APIsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL EMEA Sr. Consultant: OpenShift Virtualization

? Administration & Operation - Administering, deploying, and maintaining OpenShift Container Platform (OCP) on bare-metal on-premise data centers.? Migration Strategy - Assisting with the migration... More of VM workloads from VMware vSphere or Red Hat Virtualization (RHV) to OpenShift Virtualization using tools like the Migration Toolkit for Virtualization (MTV).? Automation - Using Red Hat Ansible Automation Platform and/or Python to automate the migration of virtual machines and related infrastructure at scale.? Mentorship & Enablement - Acting as a subject matter expert (SME), mentoring customer teams on best practices for Day-2 operations.? Troubleshooting - Resolving complex issues related to networking, storage, and application integrationA client of Insight Global is looking for an OpenShift Virtualization Consultant. This person will be responsible for designing, deploying, administering, and operating OpenShift Container Platform (OCP) in on-premises bare-metal environments, with a strong focus on OpenShift Virtualization. This role requires 3?4+ years of hands-on experience with OpenShift Virtualization, Kubernetes, Linux and Windows operating systems, containers, and integrated networking and storage solutions. The consultant will lead and support VM migration initiatives from VMware vSphere or Red Hat Virtualization (RHV) to OpenShift Virtualization using tools such as the Migration Toolkit for Virtualization (MTV), while developing and executing scalable migration strategies. The role also involves leveraging automation through Red Hat Ansible Automation Platform and/or Python to streamline migration workflows and infrastructure management. Acting as a trusted advisor, the consultant serves as a subject matter expert, providing mentorship and enablement to customer teams on best practices for Day-2 operations, troubleshooting complex issues across networking, storage, and application integration layers, and delivering high-quality consulting services aligned to customer business objectives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior WMS Developer - INTL India

We are seeking a Senior RF Developer to support a large-scale customer WMS integration for a 3PL customer. This role supports a no fail customer integration by building and supporting custom... More development around Manhattan WMS 2018. Day to day, this role partners with configuration, automation, and QA teams to develop Java based extensions, support automation initiatives, and troubleshoot complex workflow or data issues that surface during build, test, and deploy cycles. They are hands on during site launches and stabilization, helping ensure custom logic, integrations, and performance hold up under real warehouse operations as the team rolls sites using a phased, leapfrog deployment approach.Responsibilities:?Design and develop Java-based extensions and integrations supporting Manhattan WMS?Support automation initiatives and custom tooling where required?Collaborate with configuration, QA, and BI teams to ensure end-to-end solution quality?Troubleshoot and resolve performance, interface, and data issues?Support site deployments and post-go-live stabilizationConfiguring and customizing RF workflows in systems like SAP EWM (Extended Warehouse Management) or Manhattan WMS.Developing and maintaining RF screens, menus, and user interfaces for handheld devices used by warehouse staff.Integrating RF devices (scanners, mobile terminals) with backend systems to enable real-time inventory tracking, picking, put-away, and shipping.Optimizing and troubleshooting RF processes to ensure efficient, accurate, and user-friendly warehouse operations.Supporting enhancements such as adding new menu options, function keys, or custom logic to RF device workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL INDIA Sr. Consultant: OpenShift Virtualization

? Administration & Operation - Administering, deploying, and maintaining OpenShift Container Platform (OCP) on bare-metal on-premise data centers.? Migration Strategy - Assisting with the migration... More of VM workloads from VMware vSphere or Red Hat Virtualization (RHV) to OpenShift Virtualization using tools like the Migration Toolkit for Virtualization (MTV).? Automation - Using Red Hat Ansible Automation Platform and/or Python to automate the migration of virtual machines and related infrastructure at scale.? Mentorship & Enablement - Acting as a subject matter expert (SME), mentoring customer teams on best practices for Day-2 operations.? Troubleshooting - Resolving complex issues related to networking, storage, and application integrationA client of Insight Global is looking for an OpenShift Virtualization Consultant. This person will be responsible for designing, deploying, administering, and operating OpenShift Container Platform (OCP) in on-premises bare-metal environments, with a strong focus on OpenShift Virtualization. This role requires 3?4+ years of hands-on experience with OpenShift Virtualization, Kubernetes, Linux and Windows operating systems, containers, and integrated networking and storage solutions. The consultant will lead and support VM migration initiatives from VMware vSphere or Red Hat Virtualization (RHV) to OpenShift Virtualization using tools such as the Migration Toolkit for Virtualization (MTV), while developing and executing scalable migration strategies. The role also involves leveraging automation through Red Hat Ansible Automation Platform and/or Python to streamline migration workflows and infrastructure management. Acting as a trusted advisor, the consultant serves as a subject matter expert, providing mentorship and enablement to customer teams on best practices for Day-2 operations, troubleshooting complex issues across networking, storage, and application integration layers, and delivering high-quality consulting services aligned to customer business objectives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

NOC Technician

Insight Global is seeking a NOC Technician for one of our large telecommunications clients. Primary responsibility will be break/fix and assisting with network migration efforts. Opens trouble... More tickets and works the repair of management network element connectivity with field operations, and other work groups. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Enterprise Account Executive

Location: Remote - must be located in Bay Area, CA or willing to relocateJob Type: Direct Hire Interview Process: 2 virtual interviewsAbout Our ClientOur client is a well-funded, fast-growing... More deep-tech organization founded in 2019. As the largest quantum software provider in the EU, the client has been recognized by CB Insights (2023 and 2025) as one of the world?s 100 most promising AI companies.With 180+ employees and expanding, the client operates with a highly international, multicultural team. They develop hyper-efficient software for enterprises seeking competitive advantages through quantum computing and artificial intelligence.The client?s flagship products?CompactifAI and Singularity?address critical needs across multiple sectors:? CompactifAI is an advanced compression solution for foundational AI models using Tensor Networks. It enables large systems, including language models, to be significantly more efficient and portable.? Singularity is a quantum and quantum-inspired optimization platform used by leading global companies to solve complex problems in finance, energy, manufacturing, and more. It integrates seamlessly with existing workflows and delivers immediate performance improvements on both classical and quantum hardware.You will join a team of world-class experts building solutions that address real-world challenges. The client is seeking passionate individuals who want to grow in an ethics-driven, sustainability-focused, and deeply diverse environment.The client is committed to building an inclusive culture?come be a part of it.About the RoleThe client is seeking a high-impact GTM specialist to lead enterprise customer acquisition and expansion across the U.S. market. This role owns strategic accounts, drives complex AI adoption cycles, and plays a key part in shaping commercial strategy as the organization scales. Ideal candidates thrive in technical, high-growth, customer-centric environments.Key ResponsibilitiesEnterprise Sales & Revenue Growth? Manage the full sales cycle for strategic enterprise accounts (prospecting ? negotiation ? closing ? expansion).? Meet and exceed quarterly and annual revenue targets.? Build and maintain a multi-million-euro pipeline across priority verticals.GTM Execution & Market Development? Develop regional GTM strategies for key industries and high-value customer segments.? Identify and pursue new opportunities across AI, cloud, security, data, and integration use cases.? Represent the client at C-suite and senior technical levels.Cross-Functional Leadership? Collaborate with product, engineering, and solutions teams to shape customer-centric offerings.? Lead cross-functional deal teams to ensure smooth commercial and technical execution.? Provide structured customer feedback to influence product roadmap decisions.Customer Engagement & Success? Build and nurture long-term, multi-level relationships within enterprise accounts.? Support successful deployment and adoption of AI/ML solutions.? Act as a trusted advisor for digital transformation and innovation initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less