Job Search Results for service desk

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$28/hr to $33/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Remote Hands Specialist will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... More demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a VIP/Executive IT Support Specialist to serve as the technical point of contact for our client's new office location. You will be supporting executive leadership and... More other VIP users. This role requires strong technical expertise and the ability to work alone in an enterprise environment. Aside from providing high touch IT support to senior leadership, you will also assist other onsite and remote users as needed. You will serve as the dedicated IT team member for the New Jersey office, ensuring day-to-day operational support. Responsibilities: ? Assist with user and device access management using Active Directory and Entra ID (Azure AD).? Support account provisioning, deprovisioning, group membership, and role-based access requests.? Ensure executive endpoints comply with security policies, including MFA, endpoint protection, and encryption.? Handle sensitive information with strict confidentiality and adherence to security best practices.? Provide technical support for executive meetings, board meetings, and high-visibility events.? Perform pre-meeting technology checks and remain on standby during critical sessions.? Configure and troubleshoot conference room AV systems, displays, and hybrid meeting setups.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Atlanta, GA (near Perimeter Mall)Team Operating Hours:Monday?Saturday: 9:30 AM ? 10:00 PM ESTSunday: 12:00 PM ? 8:30 PM ESTA company in Atlanta, GA is seeking Technical Support... More Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.Key ResponsibilitiesProvide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)Troubleshoot hardware, software, and connectivity issues related to:PCs and Windows operating systemsPOS hardware and softwareIT networks, including routers and modemsSupport telecom porting and portability requests, including wireless number transfers between carriers (training provided)Accurately document all incidents, troubleshooting steps, and resolutions within ServiceNowEscalate unresolved or complex issues to Tier 2 support as appropriateMaintain a professional, customer-focused approach while assisting users with varying technical skill levelsPerform additional duties as assignedWork Environment100% phone-based support roleFast-paced helpdesk environment supporting multiple retail locationsCollaboration with Tier 2 support teams for advanced issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is for our large software client located in Newtown Square, PA (19073). We are looking for a skilled and experienced Endpoint Administrator to join our IT team. The ideal candidate will... More have expertise in 2 skills - managing endpoint security, particularly in handling Tenable logs with vulnerabilities, and coordinating with end users for patching and remediation as well as great service desk and hands on support experience. - Proven experience as an Endpoint Administrator or similar role.- Experience supporting MFA issues and related- Strong knowledge of endpoint security tools, particularly Tenable.- Experience with remote script execution and encryption management.- Excellent troubleshooting skills and experience with migration projects.- Strong communication and interpersonal skills.- Hands on Service Desk skillsRelevant certifications (e.g., CompTIA Security+, Microsoft Certified: Modern Desktop Administrator) are a plus.- Onsite 3 days per week Tues, Weds, Thursday.- Wednesday is heavy Service Desk support dayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is responsible for providing administrative support for critical systems, delivering user training with ongoing coaching, and assisting with continuous improvement initiatives. The... More ideal candidate will demonstrate the ability to develop effective working relationships across all organizational levels, execute tasks that support operational objectives, and maintain a strong organizational and quality mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a hands-on Customer Support Leader to own and scale a best-in-class support experience across Consumer and Operator businesses. In this role, you?ll lead Tier 1 and Tier 2... More support teams across multiple geographies and time zones, setting clear performance expectations, coaching managers and agents, and driving consistent SLA execution. You?ll own day-to-day support operations?including queues, escalations, and prioritization?while using data to reduce ticket volume, improve resolution speed, and increase first-contact resolution. You?ll also partner closely with Product and Engineering to manage Tier 3 escalations, conduct root-cause analysis, and prevent repeat issues. This role is ideal for a customer-first leader who is comfortable being in the work while continuously improving systems, processes, and performance through strong metrics, tooling, and accountability. This role is 5x a week onsite in Portland, OR. The salary range for this role is $140-160k/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day: Insight Global is looking for a Helpdesk support out of St. Louis, Missouri. This person will be the first line of support for end users and understand customers? objectives and business... More requirements in order to support change initiatives and solutions. This role has a specific focus on Teamcenter PLM configuration/implementation as well as upgrades and testing. This Helpdesk specialist must be onsite in St Louis, Missouri 5 days a week. Compensation:$30 hr to $35/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less