Job Search Results for service desk

A client of Insight Global is seeking an IT Administrator to oversee daily IT operations and provide hands-on technical support across the office. This individual will be responsible for managing... More the internal ticketing system, troubleshooting hardware/software issues, and ensuring all systems remain secure and operational in a fast-paced, client-facing environment.Key Responsibilities;Manage and respond to incoming IT support requests through the ticketing systemDiagnose and troubleshoot desktop, laptop, printer, and network issuesProvide in-office technical support for employees and leadershipInstall, configure, and maintain hardware, software, and user accountsSupport onboarding/offboarding processes (account setup, access, equipment)Maintain and monitor network systems, including Wi-Fi connectivity and basic infrastructureEnsure system updates, patches, and antivirus protections are up to dateAssist with data security efforts, including protecting sensitive financial and client dataDocument IT processes, troubleshooting steps, and system configurationsEscalate complex issues to external vendors or MSPs when necessaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

administration, and maintenance of client/server architecture used to support the development, testing, and delivery of enterprise-wide modeling and simulation applications and services. This... More candidate will be part of a team that performs system engineering, system integration, hardware support, and technical and administrative support service. Candidate will provide IT services and support baseline updates, installation services, and system administration services. Candidate will provide services for any and all phases of system engineering, integration and support to ensure customers meet mission goals and objectives. These efforts include the full range of infrastructure design, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design, integration, testing, implementation, deployment, support and sustainment. Ability to track inventory and produce accurate reports. This position is required to be on-site Monday through Friday with the anticipation that very limited weekend work will be required in the future.Essential Job Responsibilities?Working knowledge of Linux, Microsoft Windows 10, 11, Server 2016, as well as experience working in Virtualized environments (i.e., VMware).?Working knowledge with Active Directory, Remedy, Service Now, or other incident management system.?Provide help desk troubleshooting protocols resolving basic technical issues by providing guidance regarding software and hardware problems.?Resolve more complex technical problems through a defined escalation process.?Ability to track inventory and produce accurate reports Compensation: $25-28.85/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced Product Manager to support a large hospital system as they modernize their IT Service Management (ITSM) and Configuration Management Database (CMDB)... More capabilities through a Salesforce implementation. This individual will play a key role in leading product strategy, gathering requirements, managing stakeholders, and driving the successful design and rollout of a new Salesforce environment supporting enterprise IT operations.The ideal candidate will have a strong product management background, exceptional stakeholder management skills, and experience working with technical and operational teams within complex enterprise environments. Prior experience with ITSM, CMDB, or IT operations workflows is highly preferred.Day-to-Day Responsibilities? Partner with IT leadership, service desk, infrastructure, security, application support, and desktop support teams to gather requirements and translate operational needs into product roadmaps and user stories.? Lead product planning and execution for the implementation of Salesforce-based ITSM and CMDB capabilities.? Facilitate stakeholder meetings, requirements workshops, backlog grooming sessions, sprint planning, and user acceptance testing.? Define and document business processes, workflows, and system requirements.? Collaborate with technical teams to design and optimize intake forms, routing rules, categorization models, prioritization frameworks, approval processes, and fulfillment workflows.? Manage product backlogs, prioritize enhancements, and ensure alignment between business objectives and technical delivery.? Coordinate cross-functional teams through implementation, testing, deployment, and adoption activities.? Drive change management efforts and support end-user adoption across IT operations teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Business Systems Analyst to work closely with the end user to provide functional support to the existing Financial and Acquisition System. The BSAs will assist with... More troubleshooting issues, identifying the root cause, and documenting solutions for the end user. Additionally, the BSAs will Perform critical system testing to ensure application functionality works correctly to address the customers' needs. This support requires the BSAs to be able to: ?Directly support the end user with reported issues in the Financial and Acquisition system.?Troubleshoot to determine the source of system errors.?Replicate the issues, determine the root cause and create and document a workaround/solution (if possible) and communicate it back to the end user.?Maintain a working knowledge of customer systems and current Help Desk processes and procedures.?Develop test scenarios and documentation. Perform validation testing.?Configure system settings based on customer requirements.?Find and log system defects using software tools, including steps required to repeat and track defects to closure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Recruiter to join a fast-paced, high-impact recruiting team in Palo Alto, CA. This individual will run a full recruiting desk, managing the end-to-end hiring... More process for mission-critical technical roles.The ideal candidate is both strategic and hands-on?someone who can partner closely with hiring managers while also driving sourcing efforts, managing pipelines, and delivering top-tier candidates. This position requires a strong sense of ownership, the ability to operate autonomously, and comfort working in an ever-changing, high-volume recruiting environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You?ll spend your day supporting patients through a high volume of inbound and outbound calls, helping with prescription refills, onboarding new patients, scheduling medication deliveries, completing... More basic insurance verification, communicating with providers, and accurately documenting every interaction. This is a phone-heavy, detail-oriented role on a small, supportive team where strong customer service, clear communication, and accuracy are essential. Candidates don?t need prior pharmacy experience but must hold an active Oregon Pharmacy Technician license and be comfortable with desk-based work, learning quickly, and engaging with patients over the phoneWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a motivated and professional Front Desk Receptionist / Patient Coordinator for a temporary position with the potential for permanent employment. This position will begin... More prior to our current employee's maternity leave to allow for training and a smooth transition.? Answer phones and assist patients? Schedule appointments ? Greet and check in patients? Verify insurance eligibility and benefits? Assist with prior authorizations (training provided)? Maintain accurate patient information in the EMR Qualifications: ? Friendly, professional, and patient-focused? Strong computer and multitasking skills? Excellent verbal and written communication? EMR experience preferredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Office Administrator provides day-to-day administrative and front-desk support for the local office operations. They serve as the primary point of contact for visitors, employees, and incoming... More calls. This role is responsible for managing office operations including ordering supplies, handling general office coordination, and acting as a liaison between the local office and corporate teams. The Office Administrator also supports basic fleet coordination as needed and maintains accurate office documentation, including employment and compliance-related paperwork such as I-9s. The ideal candidate is highly organized, professional, and capable of supporting a fast-paced AEC office environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role will support Ambulatory and Outpatient Clinics by maintaining and optimizing EpicCare Ambulatory functionality across Medical and Specialty clinics to ensure accurate, efficient, and... More patient-centered documentation and workflows. The position partners closely with operational leaders, providers, nursing staff, medical assistants, front-desk teams, and Epic analysts to enhance clinic operations. Key responsibilities include validating and optimizing Epic tools (e.g., SmartSets, SmartTexts, SmartPhrases, preference lists, order panels, navigators), supporting scheduling and in-basket workflows, providing end-user support, and delivering education related to new functionality, system upgrades, regulatory requirements, and ambulatory documentation best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows... More 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less