Job Search Results for service desk

A leading provider in the textile and hospitality industry is looking to add a Production Coordinator to their team. This company works with all types of clients and provides a range of products... More including fabric window treatments, bedding, quilting, roller shades, and custom designs. The production team plays a pivotal role in the day-to-day operations of the production process, ensuring production runs smoothly and efficiently. This person will assist in multiple areas of production including logistics, inventory management, administrative tasks and collaboration with other departments (project management, install, scheduling, etc). Partner with Production Manager to oversee operations across multiple workrooms, ensuring workflows remain efficient, schedules are met, and production standards are upheld.Proactively monitor inventory levels for all production materials and working in close coordination with the procurement team to maintain appropriate stock levelsCollaborate with Project Management and Installation Managers to process and fulfill parts orders, while also serving as a point of support for remote installers by addressing material needs, questions, and logistical challenges.Perform a variety of administrative and operational support functions, including managing project-related activities within the company?s ERP system (Epicore) to ensure accurate tracking, documentation, and timely updates (about 60% of time will be spent at a desk, other 40% will be spent moving about the facility to communicate with team members on the production floor)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of ours is seeking a high-performing Vice President of Business Development for our MSP practice to join our well-established midmarket enterprise sales team. This is a hunter role focused... More on sourcing new business within our specific target industries and channels.The role is primarily focused on enterprise and upper midmarket MSP opportunities, while also owning the qualification and conversion of inbound SMB leads through a structured, high-velocity sales motion.This individual will be supported by a highly responsive presales and solution architecture team, enabling rapid solutioning, technical validation, and competitive deal execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Metro Detroit. This team is responsible for providing technical support for both... More hardware and software within the company's manufacturing plant on a 5x24 basis. As the Plant IT Engineer you will be implementing, maintaining and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. You'll provide technical support for both IT applications and infrastructure while also focusing on the integration and long term maintenance of the production scheduling execution systems in an assembly setting. This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential. This individual must be able to work flexible hours to support a multi-shift operation and requires a rotating schedule- may include days, nights and/or weekends. Compensation: $35/hr to $43/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client s is seeking a dynamic, hands-on Level 2 Onsite Support professional to join our team in our corporate head office in Alpharetta. This role focuses primarily on supporting employees in our... More head office, while collaborating closely with colleagues across the USA. You?ll also work in partnership with Level 1 Service Desk teams and Level 3 specialists to deliver efficient, reliable IT support and stable operations. This role is ideal for a developing support professional (typically 1?3 years? experience) who is eager to learn fast and grow quickly in a hands-on, high-volume onsite environment. We?re looking for someone with high learning agility who can ramp up rapidly, take ownership, and operate with pace while maintaining excellent customer service and ticket quality. The pay rate for this role ranges based on years of experience between $20-30/hour. About this role, we are looking for someone who is: ?A strong communicator who values teamwork and customer service?Independent, reliable, and accountable, with excellent attention to detail?Highly organised and able to prioritise effectively?Process-oriented while still flexible and pragmatic in finding solutions?Proactive in problem-solving, with a hands-on approach to technical challengesAs a member of our global Infrastructure and Enterprise Services organization (150+ professionals supporting 13,000+ employees globally), you will play a key role in ensuring the consistent delivery of high-quality IT support services. This is a 100% onsite, office-based role in Alpharetta office ? no hybrid working.What you?ll do? Provide Level 2 onsite/deskside support (walk-ups + ticket queue), supporting Windows and macOS laptops. ?Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process?Support and administer endpoint management tooling:oWindows: Autopilot/Intune build and deployment supportomacOS: Jamf Pro policies/profiles/app deployments and troubleshooting?Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint?Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)?Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed?Maintain high-quality ticket updates and documentation in ServiceNow?Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This senior leadership role is responsible for building and scaling a consumer media practice from the ground up within a performance-driven agency environment. The VP, Consumer Media will serve as... More the primary strategic lead and client-facing expert for consumer media, owning both new business growth and media strategy oversight across key accounts.The role blends hands-on media expertise with a strong new business mindset, partnering closely with creative and growth teams to support pitches, develop media narratives, and help close and deliver new client relationships. While not responsible for day-to-day execution, this leader will guide media strategy, oversee large budgets, and mentor execution teams as the practice grows.This is an opportunity for a builder-type leader?someone comfortable operating in both enterprise and entrepreneurial environments?who wants the autonomy to run a media division like their own business, with a long-term runway to success and meaningful impact on agency growthWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:The Office Administrator will support a large corporate office in Meridian ID as the primary administrative point of contact. This person should have experience supporting a similarly... More large, corporate environment and should intend on administration being their career, as this is a long-term opportunity and this line of business offers room for growth.As a Workplace Office Administrator, you hold a central position in guaranteeing the smooth operation of our offices, encompassing both on-site and remote support. This versatile role entails delivering extensive administrative support to personnel at every level, thereby enhancing the overall efficiency and professionalism of our work environment.Essential functions: -Supplies and inventory management, for example ordering supplies and snacks and organizing them in the office appropriately-Facilities support, for example calling a plumber or repairman as needed-Support for AP processes (AP processing not included, but you will prepare the data collection/entry, review and send for processing, tracking for payment/issues, handling all indirect expenses and invoice submittals to accounting team)-Preparing the office, catering, conference rooms etc. for visits from Executives-Any other ad hoc administrative support duties that arise?Provides administrative support to all levels of staff in the office including support of team/project/client meetings, communication, and coordination of activities in an office or project site.?Administrators are assigned to specific geographic areas* ? some may be remotely located. Remote locations are considered 2+ hours from another office location. May be responsible for support of remote office locations as assigned. This may include business travel.?Responsible for general office upkeep and liaison with building management for maintenance requests, issues (i.e., AC/heat service,) and security access cards. COORDINATION WITH FACILITIES?Responsible for visitor management such as answering incoming calls and welcomes office guests and ensures front office sign-in sheets, including International Travel forms, and Office Safety Guidelines are up to date.?Coordination of shipping/deliveries such as incoming and outgoing U.S. and overnight mail, distributes incoming mail/packages i.e., FedEx/UPS/Amazon/Staples.?Coordination of Managed Print Service program such as printer liaison, maintenance, paper/print supplies, instructions for print drives, and assists in coordinating with ARC for large plotter printing requests. COORDINATION WITH FACILITIES?Assists with procurement of approved office materials and supplies as required.?Provides assistance for new hire onboarding, completion of I-9?s, etc. ? this includes working with IT on all required new hire equipment along with collection of IT equipment and security cards for employees exiting the company.?Coordinates safety and compliance programs for office, including maintenance of office standards ? visitor guide, bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits, including PPE. COORDINATION WITH FACILITIES?Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance with project-specific reports, data management, uploading of documents to project websites, project file structure assistance, and construction administration.?Additional project support may include project coordination, tracking of task orders and project contracts, maintain project plans as well as project procedures manuals, workflows, QA review of reports/correspondences, and other project coordination as needed.?May be assigned to assist with financial reports for office leaders which includes spreadsheet consolidation, tracking of data, senior staff tracking and travel/expense report support, and/or utilization reports.?May assist with Procurement activities such as Accounts Payable, Purchase Orders, etc.?May serve as timecard administrator to ensure timecards are completed and submitted on a weekly basis. Task activity and office location details are required.?May be assigned to assist with vehicle fleet program for the region, working directly with national vehicle lead and facilities administration teams on tracking all required documents, leases, and approvals for maintenance requests, processing new requests and drivers, and collecting monthly driving records for each vehicle.?May be assigned to support established Document Processing requests. Includes demonstrated competence using Microsoft Office applications is required with emphasis on creating Excel spreadsheets, formatting Word documents and developing PowerPoint presentations. ?May be assigned to serve as on-site (physically at office location) local office point of contact for coordination of IT issues with Service Desk team, including new computer setup, return out of service machines, server/HVAC/other equipment issues, A/V set-up assistance and responding to Service Desk emails for additional information. COORDINATION WITH FACILITIES?Exercises responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Code of Conduct and related policies and procedures.?Must possess a high level of professionalism, communication skills and positive attitude when interacting with colleagues, clients, guests and other employees in the office. Positive employee engagement is a priority.?Must be comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks.?Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through.?Must be a strong team player, collaborative, with strategic thinking.?Other duties as required by business needs.?As a performance metric, all employees in the workplace must provide daily timecard comments specifying their work assignments, particularly when working from home or when absent from the office. Work-from-home schedules must align with the weekly work schedule set and approved by the Area Manager. Any changes to scheduled work or unexpected absences must be promptly communicated to the area manager to ensure adequate office coverage.?Employees may be assigned stretch assignments as needed, which are projects or tasks designed to challenge and develop their skills beyond their regular duties. These assignments provide opportunities for employees to explore new areas, enhance their expertise, and contribute to their professional growth.This will be a contract-to-hire position, and only candidates who can commit to long-term employment will be considered. Annual compensation will vary based upon individuals? relevant experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified Senior HRIS Analyst in support of one of our higher education clients in Virginia Beach VA. This candidate will be supporting and be responsible for serving as... More the critical bridge between HR business operations and HR technology, ensuring HRIS processes are accurate, scalable, secure, and aligned with organizational objectives. The day-to-day will include:? Owning end-to-end functional process design? Driving technical execution across HR, Payroll, Time, and Absence modules? Overseeing data integrity and system governance, and leading both functional and technical workstreams during the UKG-to-Workday implementation.? Support the HR team (currently under remapping with a new enrollment vendor) by managing daily HRIS and operational tasks.? Source and collaborate with vendors to ensure daily reports run accurately and integrate correctly with operations and system platforms.? Identify and reduce manual work by leveraging available automations within UKG and Workday.? Participate in focus groups related to platform integration and help merge processes between Workday and the new system.? Provide operational support, assisting both HR and Payroll leadership with recurring tasks and small integration projects.? Work with the Payroll Director for each pay period to validate data, ensure correct system flows, and resolve access or security issues.? Troubleshoot backend system issues, collaborating with help desk teams when technical problems arise.? Monitor data flowing into and out of the system, ensuring accuracy, proper synchronization, and compliance.? Prepare and deliver information for executives, ensuring data and reporting land correctly and professionally.Compensation: $53/hr. to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Floating Closer (Escrow Officer) is responsible for managing real estate closings across multiple branch locations, providing coverage and support when offices need additional help or when staff... More are out on leave. This role handles the full closing process from file preparation through funding and recording. The Floating Closer works closely with processors, lenders, realtors, buyers, sellers, and other title companies to ensure a smooth, compliant, and timely closing experience. Strong communication, accuracy, and the ability to adapt quickly to different office environments are essential.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less