Job Search Results for service desk

We are seeking a dynamic and people-focused Process Manager to drive the rollout and adoption of standardized processes across our Infrastructure and Application Production Support teams. This role... More is ideal for someone who thrives on collaboration, enjoys problem-solving, and excels at guiding teams through change. You will play a key role in ensuring operational consistency, improving process effectiveness, and fostering alignment between production support teams and leadership.________________________________________Key Responsibilities?Lead process rollout and adoption: Partner with strategic and cross-functional leaders to drive consistent implementation of standardized processes across multiple teams and organizations.?Understand and remove barriers: Work closely with teams to identify challenges, resolve roadblocks, and help achieve operational goals.?Promote alignment and visibility: Act as a connector between production support teams and executive leadership to ensure transparency, alignment, and continuous improvement.?Stakeholder engagement: Collaborate with diverse stakeholders?including those contributing part-time to process efforts?while balancing empathy with accountability.?APS and triage team collaboration: Partner with APS and triage groups to ensure new processes are relevant, practical, and effective.?Data-driven process management: Track and analyze tool usage, process effectiveness, and adoption metrics through data analytics.?Tool integration: Support the deployment and optimization of systems such as Change Management tools, Service Request platforms, and SOW tracking systems.?Hands-on engagement: Spend time working directly with teams to understand workflows, identify improvement opportunities, and recommend enhancements.?Sprint planning: Help define and prioritize deliverables within 3?4 week sprint cycles to ensure timely progress and measurable outcomesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for multiple locations across Honolulu, HI; Colorado Springs, CO; Ft. Hood, TX; Ft. Benning, GA; Ft. Bragg, NC, Virginia Beach, VA, Fort Knox, KY; San Fransico, CA; and... More Fussa, Japan. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team.As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client?s mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You?ll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These roles are highly interactive and require strong communication skills, adaptability, and a customer-first mindset. The ideal candidate will be able to train and mentor both technical and non-technical users. Core Responsibilities?Deliver hands-on and classroom training for analysts and operators?Embed with user teams to understand workflows and identify gaps?Assist in building dashboards and guiding users through data-driven solutions?Respond to Help Desk inquiries and escalate issues as needed?Diagnose and resolve technical issues quickly and effectively?Document activities, issues, and resolutions; support system upgrades?Provide detailed feedback to improve system functionality and user experience ?Stay current on platform capabilities and best practicesPay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsible for setting up, maintaining, and troubleshooting desktop computers, mobile devices, and related hardware (e.g., monitors, printers). Provides software support, responds to IT incidents,... More and assists with asset deployment and inventory tracking.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for multiple locations across Stuttgart, Germany; Honolulu, HI; Colorado Springs, CO; Vandenberg, CA; Ft. Hood, TX; Tacoma, WA; Ft. Bragg, NC, Virginia Beach, VA, and... More Washington, DC. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team.As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client?s mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You?ll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These roles are highly interactive and require strong communication skills, adaptability, and a customer-first mindset. The ideal candidate will be able to train and mentor both technical and non-technical users. Core Responsibilities?Deliver hands-on and classroom training for analysts and operators?Embed with user teams to understand workflows and identify gaps?Assist in building dashboards and guiding users through data-driven solutions?Respond to Help Desk inquiries and escalate issues as needed?Diagnose and resolve technical issues quickly and effectively?Document activities, issues, and resolutions; support system upgrades?Provide detailed feedback to improve system functionality and user experience ?Stay current on platform capabilities and best practicesPay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified Senior HRIS Analyst in support of one of our higher education clients in Virginia Beach VA. This candidate will be supporting and be responsible for serving as... More the critical bridge between HR business operations and HR technology, ensuring HRIS processes are accurate, scalable, secure, and aligned with organizational objectives. The day-to-day will include:? Owning end-to-end functional process design? Driving technical execution across HR, Payroll, Time, and Absence modules? Overseeing data integrity and system governance, and leading both functional and technical workstreams during the UKG-to-Workday implementation.? Support the HR team (currently under remapping with a new enrollment vendor) by managing daily HRIS and operational tasks. ? Source and collaborate with vendors to ensure daily reports run accurately and integrate correctly with operations and system platforms. ? Identify and reduce manual work by leveraging available automations within UKG and Workday. ? Participate in focus groups related to platform integration and help merge processes between Workday and the new system. ? Provide operational support, assisting both HR and Payroll leadership with recurring tasks and small integration projects. ? Work with the Payroll Director for each pay period to validate data, ensure correct system flows, and resolve access or security issues. ? Troubleshoot backend system issues, collaborating with help desk teams when technical problems arise. ? Monitor data flowing into and out of the system, ensuring accuracy, proper synchronization, and compliance. ? Prepare and deliver information for executives, ensuring data and reporting land correctly and professionally.Compensation: $53/hr. to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is seeking a FIX Client Enablement Specialist to join one of their top financial clients 3 days a week onsite in New York, NY. This individual will be joining the Global... More Markets Support team within the Electronic Equities desk and will support and contribute to onboarding, testing, certifying, and maintaining Electronic Equities clients. This role requires a solid working knowledge of the FIX protocol, equity trading workflows, and client connectivity. The specialist will manage standard onboarding tasks independently, assist with more complex implementations, and help troubleshoot production issues alongside senior team members. The position involves coordinating with internal technology, trading, and support teams to ensure smooth client connectivity and a high-quality electronic trading experience. The candidate is expected to act as a key point of contact for clients and internal stakeholders, driving delivery across multiple teams while ensuring production stability and a high-quality client experience.Key Responsibilities include:?Support end-to-end electronic client onboarding for Equities, including FIX connectivity setup, certification testing, and assisting with production go-live activities.?Handle FIX certification issues, client questions, and production incidents by troubleshooting and escalating more complex matters to senior team members as needed.?Partner with clients, vendors, and fund administrators to gather technical and functional requirements and translate them into scalable solutions.?Assist with client onboarding processes for both Equities and Swap electronic trading workflows.?Coordinate and execute comprehensive end-to-end testing to ensure production readiness and minimal post-go-live risk.?Oversee deployment of daily changes to the electronic trading stack in line with change-management and release processes?Implement and validate changes in UAT and pre-production environments, coordinating testing with internal teams and external clients?Work closely with development teams on new functionality, enhancements, and defect remediation?Partner with infrastructure and network teams to enable client connectivity (e.g., firewall rules, port configurations)?Promote operational excellence through improved documentation, standardization, and metrics?Maintain clear, proactive communication with global stakeholders, highlighting progress, risks, and dependencies?Produce and maintain project-level documentation, operational runbooks, and support metrics?Identify opportunities to improve client onboarding, certification, and support processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will be a team of 1 onsite managing Pactiv's network infrastructure support.We are a company committed to creating diverse and inclusive environments where people can bring their full,... More authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced and highly motivated Cyber Incident Response Planner to drive the development and implementation of robust incident response plans and processes. As an integral part of... More the Governance, Risk, and Compliance (GRC) Division within the Information and Cybersecurity Department, you will lead response efforts to mitigate cybersecurity breaches, minimize risk, and safeguard enterprise systems. This role requires a skilled communicator, critical thinker, and experienced responder who thrives in staying ahead of the evolving threat landscape.This is a cross-functional role offering the opportunity to work across teams, contribute to enterprise risk management, and help build a strong incident response culture. The ideal candidate will bring technical expertise, communication acumen, and leadership skills to effectively influence and collaborate across multiple stakeholder groups. This role reports to the GRC Manager and is designated as on-site, with a current expectation of two days in the office due to space considerations. Work will be performed in the Eastern Time Zone (ET) in Atlanta, GA.Key ResponsibilitiesIncident Response Planning & Implementation?Maintain governance over incident response (IR) documentation. Develop, document, and implement comprehensive IR plans, policies, standards and procedures to ensure swift and effective responses to cybersecurity incidents or breaches.?Update and maintain IR documentation, workflows, automation initiatives, and response playbooks and similar, to remain aligned with evolving threats and operational requirements.?Create and maintain secure methods for tracking and reporting IR activities.Incident Handling & Coordination?Assist with handling of security events/incidents, including triage, remediation, documentation of the incident, including Indicators of Compromise (IOCs), and escalation to management.?Coordinate incident investigations, containment, and recovery efforts in collaboration with internal teams and external stakeholders.?Serve as a liaison, ensuring clear and accurate communication of incident details while gathering information for stakeholders across multiple departments and governance bodies. Observe and document events during cybersecurity incidents and exercises to facilitate post-incident response reviews to identify and implement comprehensive improvements based on the lessons learned.?Submit required IR reports to governing bodies to meet legal, regulatory, contractual, and policy obligations (e.g., federal agencies or institutional reporting directives).Threat Awareness & Communication?Maintain a deep and current understanding of the threat landscape, including malware identification, threat actor activity, and emerging attack vectors.?Continuously analyze and consult various publications, websites, news sources, and cyber forums to monitor cyber threats relevant to our environment.?Effectively communicate risks, threats, and potential impacts to stakeholders outside of the cybersecurity domain in a clear and actionable manner.Testing & Validation?Plan and execute incident response exercises, (e.g., tabletop exercises, simulations, and controlled disruptions) to validate and enhance organizational IR capabilities.?Facilitate post-incident response exercise reviews to identify gaps, implement lessons learned, and refine IR processes.Data Analysis & Enterprise Incident Management?Manipulate, analyze, and interpret complex datasets to support cybersecurity investigations and enterprise risk initiatives.?Leverage GRC tools to enhance enterprise cybersecurity risk management processes.?Identify opportunities to automate and innovate IR workflows for improved efficiency.Additional ResponsibilitiesGeneral GRC Support?Resolve service desk incidents and issues assigned by the GRC team.?Review and contribute to cybersecurity documentation for completeness, currency, and accuracy, such as plans for system security, incident response, contingency, disaster recovery, and business/impact analysis. Update as necessary.?Contribute to the preparation of regulatory and compliance reports, collaborate with other organizational units ensuring data accuracy and complianceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a senior-level Enterprise Operations Leader to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep... More infrastructure architecture expertise with hands-on operational leadership and direct people management. You will lead multi-disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert. The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less