Job Search Results for service desk

Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level... More support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You?ll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a candidate that provides day-to-day technical support to employees for internal desktop systems, software, and hardware. Installs, configures and troubleshoots desktop systems,... More workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization?s computer users about basic and specialized applications. The End-User Support team provides IT Support to all our internal employees. This team is responsible for providing a best-in-class customer experience! The End-User Support team will leverage modern tools & platforms to support our customers. Support items include SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, Zoom and more. We drive improvements by focusing on process & operational efficiencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an Indemnity Adjuster to join our client's team. Responsibilities will include managing complex workers' compensation claims, ensuring fair and efficient resolution... More while maintaining compliance with state regulations. The ideal candidate will have extensive experience handling indemnity claims, negotiating settlements, and collaborating with medical and legal professionals. This candidate will handle a desk with at least 50-70% litigation and would only have a small amount of med only files. Claims total would be around 135.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Senior Jira Consultant, you will join the Agile Practice group supporting internal users of the Jira environment. You will manage ticket requests, offer solutions to business requests, support... More instance migrations, and assist with configurations. The ideal candidate will have expertise in administrating Jira instances, but also have experience with project management, support desk, or database administration duties.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview Insight Global is seeking a highly technical Project Lead/Project Manager to coordinate, drive, and execute complex gas turbine hardware and lab-based projects. This individual will serve as... More the central technical and execution lead?bridging engineering models, hardware procurement, fabrication, and hands-on assembly within a fast-paced lab environment. This role is not a traditional desk PM. The ideal candidate is the most technically capable person in the room?someone who understands gas turbine hardware end-to-end and can both lead and physically execute when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for... More providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: *Monitor all nodes for operational integrity *Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions *Populate and examine trouble and error logs for troubleshooting and capturing metrics *Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level *Monitor and administer network tools for troubleshooting and metrics for trends analysis *Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis *Report all trouble calls upon receipt Compensation:$30/hr to $33hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Serve as the primary end user?facing support specialist for the CyberArk EPM product?Monitor incoming support tickets from intake and ensure timely response?Support end users (troubleshooting,... More guiding through setup, etc.)?Contact users directly to guide them through troubleshooting steps?Handle new user onboarding for the EPM product?Communicate with internal users effectively. Must be composed, articulate, and confident?Collaborate with the team to support adoption of the EPM platform?Provide clear explanations to users who may not be technically strongWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTION:Insight Global is seeking to hire a Vice President of Information Technology that will be integral to the bank?s digital backbone, ensuring critical computing services are not only... More highly reliable for daily business operations, but also strategically evolving to enhance performance, availability, and security. This is a leadership role that demands strong team and technical leadership, hands-on problem solving, disciplined process management, and finesse in collaborating with senior management, IT staff, consultants, and end users. You will directly oversee and guide all IT functions and staff, including systems and applications, network engineering, IT project management, help desk operations, disaster recovery/business continuity planning, and cybersecurity to ensure a cohesive and high-performing technology infrastructure. While this role is a key leadership position in the organization, you will still be responsible for guiding the IT operations and functions from a high level but also being actively involved with technical issues.Key Responsibilities:-Strategic & technical leadership-Operational management & team development-Network design, architecture, and security-Documentation, policies, and standards-Disaster recovery and business continuity-Budget and resource strategy-Strategic initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking to hire an Onsite IT Technician to support our customer in Allen Park, MI. The Onsite IT Technician provides hands-on technical support for printers and related technology in a... More customer environment. This role focuses on resolving routine technical issues, supporting HP solutions, and building strong relationships with onsite stakeholders while escalating more complex problems as needed.Responsibilities-Provide onsite support for printers and related technology within assigned customer accounts-Independently resolve routine, in-scope technical incidents following defined procedures-Work with team members to troubleshoot and resolve more complex technical issues-Apply products and solutions to meet moderately complex customer needs-Integrate technical knowledge with business understanding to deliver effective customer solutions-Participate in customer expectation management and escalation processes when required-Build and maintain strong working relationships with customer management-Set and communicate clear expectations with customers based on defined service parameters-Continuously apply and grow technical knowledge to support assigned technology areasWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk. Responsibility includes incident and request... More processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment. They will be responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.they will performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune and contribute/maintain currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA's and is responsive to performance metrics. The client is currently moving to a new location. These roles are designed for support of the infrastructure prior to the move Pay: 28-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less