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Senior Provisioning Analyst - ASR Ordering

Insight Global is hiring for a Senior Provisioning Analyst to support our telecommunications partners by provisioning Access Service Requests (ASRs) and analyzing trends/patterns relating to the... More successful ordering of telecommunications equipment. The core of this role will include supporting ASR ordering practices across ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. and you will work directly with the customers and clients to ensure satisfaction and that expectations are being met. Responsibilities include:-In depth understanding of Access Service Requests (ASR) with proven experience. This can include ASR order types such as ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. -Compile and analyze reports and data surrounding ASR rejects, training problems, and system problems. -Research and analyze areas for operational efficiency when it comes to order handling. -Facilitate calls with vendor and customer teams-Read and interpret ASRs to establish the current telecommunications environment and translate/transition to the requested service.-Communicate with internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response.-Assist in the training and education of other departments or individuals in the company as needed.-Responsible for delivering a service which provides excellent customer experience-Participating in Quality Assurance program by auditing vendor cases, providing insightful QA coaching and providing valuable feedback during QA calibration calls.-Interface with customers with updates on order status and resolve questions or issues-Proactively advise customers of delays or changes-Coordinate the escalation of orders-Monitor work queues and order assignmentThe compensation range for this position varies based on years of experience but can be anywhere between $55,000 and $70,000 per year.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Axiom Configuration Specialist

Insight Global is seeking an Axiom Implementation Specialist to join our Banking clients organization. The Bank is building out a team to comply with QFS (qualified financial contract record... More keeping), which is a US Department of Treasury requirement. This individual will work within the clients Finance department and will be taking the Banks data and transforming it to meet the QFS compliance requirements. They will work with business users and data teams to configure the banks data to align with the given regulatory filing regulations. This team has been using Axiom for seven years in the US. They will be required to gather the requirements, go into Axiom where the data is, and configure the reports. This position will require configuring end-to-end reports, testing, and investigation into the data. The client is looking for someone with a strong technical background in Axiom and heavy SQL experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Promotional Integrity Moderator

Insight Global is looking for an employee for a long-term contract opportunity . They will be supporting the Promotional Integrity team at our largest Medical Device companies. On a weekly basis,... More this individual will be partnering with the team to submit assets to copy approval through their compliance workflow tool for approval. They will manage the copy approval process from start to finish including submitting the original asset with the appropriate linked references and links, attend meetings with Copy approval colleagues to understand requested changes, communicate 1:1 with copy review team members as needed to talk through specific changes outside of the copy approval meetings, work to relay requests to MPEs, and resubmit for approval. The individual will also need to ensure all assets have the most updated branding. In addition, this role requires the individual to manage and update assets on both internal and external platforms. It is important that this employee possess excellent and professional communication (both written & verbal), project management, high attention to detail and organizational skills. To be successful, they must be highly detail-oriented, able to thrive in tight deadline situations and maintain collaborative working relationships. Navigating relationships with internal groups that have different agendas but are integral to the success of the job or team is critical to success. Ability to adapt to the Global Education teams set processes as well as be proactive in identifying and leading projects that will provide value or efficiencies to the Professional Education team. This individual must be comfortable working flexible hours to be able to support our West Coast & AMEA business units. Occasional evenings and occasionally weekends may be required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Service Now Developer

Architect and integrate new applications into ServiceNow. Collaborate with infrastructure and networking teams for seamless integration. Develop solutions meeting business needs. Assist with... More implementation and strategic roadmaps. Troubleshoot and resolve issues independently. Reverse engineer setups and implement best practices. Research new applications and integrations. Work on HR systems, SolarWinds, Lansweeper, and network/infrastructure devices. Map and manage CMDB and assets. Set up DataFabric workflows and Integration Hub enhancements. Customize applications as needed, aiming for out-of-the-box solutions. Handle customer requests with strong soft skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Data Analyst

Insight Global is looking for a Data Analyst to join their team to support the data analytics and metrics M360 project within the Edge Network Services division. We are creating an ENS Analytics team... More to enable data-driven decision-making, developing L1/L2/L3 metrics for key processes, and automating Opex and Capex tracking. You will take part in designing scalable data solutions, automate data pipelines, improve data quality, and establish effective metrics governance to support ENS operations. You will also be creating dashboards, reports, and self-service analytics tools to empower ENS teams to monitor, analyze, and act on reliable data insights.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Access Engineer

One of our customers is in need of a Senior Access Engineer to join their team. This individual will provide and maintain highly specialized IT solutions and will serve as liaison between the end... More users and other network resources. They will analyze and document the business needs of project stakeholders in developing detailed business requirements for new and existing systems and/or network elements. They will use communication, analytical and problem-solving skills during the system development life cycle to maximize the benefit of all resources.Responsibilities:-Works closely and effectively with various departments including, but not limited to, Broadband Field Services, the Network Operations Control Center (NOCC), the Consumer Call Center, and Technicians in order to develop and maintain IPTV infrastructure with a keen focus on network integrity and network survivability.-Develops and maintains effective communications and working relationships and appropriately trains personnel and shares information with other departments to ensure cross functional transfer of knowledge company-wide.-Remains available for network repairs, installations, and potentially unforeseen or unplanned circumstances on a 24x7 basis when requested.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DevOps/Systems Engineer

A fortune 500 client of Insight Global is looking for a junior DevOps/Systems Engineer to join their team for a 1-year project. The project is to migrate all CI from the current... More Concourse/TeamCity/Jenkins implementation to GitHub Actions Paved Road (Paved Road is a company internal customization of GitHub Actions). This person will be converting the existing pipelines for teams that dont have the bandwidth or knowledge to do it themselves. They will leverage guides written by the DevTools team to accomplish this task. This person will also communicate with teams and leverage Project Mangers for more information. This person is expected to complete, on average, 40-45 pipelines conversions a week.PR: $35-$45/HRExact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.$35/hr to $45/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API SME

Our client's API Team is looking to build out an API Center of Excellence. This API CoE will entail all things APIs; API development, API security, API design, API best practices, building REST APIs,... More Graph APIs, GRPC, AsyncAPI, etc. You will be focused on anything architecture-related to building APIs. This role is going to facilitate our clients API transformation; Building modern and secure APIs and helping people go through that journey day-to-day. This role is NOT a development role. Youre going to do some occasional coding, but youre also going to be doing Computer Art meaning API style recommendations. Youll read API specifications that teams submit, and then make recommendations for style improvements based on security, quality, etc. This position is more design-centric to the API development. Another facet of this role will be getting associates on to our clients new API Platform, Kong. You will help the associates understand how services are built, vet use cases, recommend improvements on standard path vs custom path etc. You will train these associates on the Kong platform. You do not need to have previous experience or exposure to the Kong platform, Our client will train you on it once you join. You will walk associates through the journey from building an API all the way to running the API once its in production. This is a long-term opportunity with a growing team!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Planner (Supply chain/Logistics)

This is an exciting Sr. Planning role where you will ensure material scheduling works effectively to ensure material supply meets production requirements with minimum stock levels, while optimizing... More cost. This role supports Network Engineering Devices for a growing ISP company. Your responsibilities include identifying, maintaining, and coordinating materials in accordance to forecasted demand and schedules to ensure inventory levels and safety stocks are planned accurately. You'll be the main interface for planning at all Network Engineering project meetings, providing updates and mitigating any supply chain material risks. Essential job responsibilities:Responsible for building, maintaining and developing Demand Planning metrics, work in SAP to optimize reporting queries, this involves managing SQL lines and ensuring procurement data is accurate and in line with our business requirements.Responsible to predict and resolve site specific material planning issues that arise, including over or under delivery and take up immediate actions in the event of material shortages put projects at riskResolve material specifications, creating and maintaining company part number within PLM/AgileMonitor on-hand inventory, customer demand, project schedules, build plans, inventory transactions and material deltas.Work closely with 3PL in overseeing logistics material management, colocation material delivery requirements, mitigating risk with logistics project managers and 3PL. Actively support large site Decoms, reviewing, analyzing and auditing all material for effective disposition. Ensuring deployment engineering are following best practices for physical device decom along with proper material packaging per device disposition requirements. Overseeing A-Z on reverse logistics for material management. Coordinate inventory levels and controls to mitigate material demand impact risk with active safety stock planning, demand forecasts and open orders. Build contingency plans around risk.Coordination and management of suppliers to organize and ensure scheduled deliveries arrive on time. Or working with to create second sources, change allocations, or develop new partners if required.Execute flexible material processes to provide shortage risk visibility, correct safety stock levels, aid business efficiency, and drive new process improvementsLead site materials planning applied across the business, while ensuring Bill of Materials (BOM) integrity, inventory accuracy and inventory movements are handled daily. This role has pay rate of $65-68hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Tax Manager

A client of Insight Global is seeking a technical Senior Tax Manager to join their growing team! This is a fully remote, permanent position. Our client has broken away from the traditional CPA firm... More mold. They have shed the audit side of accounting and are focusing on tax compliance, tax consulting, venture capital, wealth growth, tax strategy, and tax structuring. The firm integrates a multi-family feel into a CPA firm by serving as their clients first point advisors when it comes to clients tax, investment, and business management needs. We are looking for smart, personable, and hard-working individuals that want to further their career in tax while also gaining exposure to the venture capital, strategy, and detailed business dealings of a variety of industries. They have done away with the traditional billable hour goals and operate on a flat fixed fee. They averaged around 20% of salary bonuses last year and with efficiencies increasing, this is expected to grow. By placing an emphasis on planning and projections and extending 100% of their clients, they have created a more uniform work year instead of long and draining tax seasons. Additionally, the firm comes together 2-3 times a year for training, working, and fun. Destinations they have been to and have planned include San Diego, Nashville, Miami, Scottsdale, and Cabo. Full benefits, 401(k) matching of 5%, and unlimited PTO are available.Position Overview:The Senior Tax Manager will report directly to the firms two partners and play a key leadership role by managing four Tax Managers and their respective teams. This individual will be responsible for ensuring effective communication, smooth workflow, and high-quality deliverables across the firm.The role is primarily focused on high-level final reviews (approximately 90%) with some detailed review work (around 10%) for larger, more complex clients. The client base consists primarily of entrepreneurs and high-net-worth individuals, requiring deep expertise in reviewing individual (1040) and closely held pass-through entity returns, including LLCs and S-Corporations.In addition to review responsibilities, the Senior Tax Manager will provide technical guidance to team members, ensure compliance with current tax laws, and conduct ongoing research to stay abreast of legislative changes. This role also involves delivering strategic tax planning and advisory services to clients.Compensation: $170,000 - $190,000 base salary + Bonus (paid quarterly, ranging from 10-20% tied to overall company performance)(Note: Exact compensation will be determined based on a variety of factors, including relevant experience, skills, education, and certifications.)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less