Job Search Results for help desk

The Service Desk Analyst, Reporting & Analytics (R&A), provides front-line operational support for reporting, data, and analytics platforms. This role is responsible for accurate ticket intake,... More triage, resolution, and escalation of R&A support requests while meeting defined SLAs and service quality standards. The analyst executes established processes, contributes to incident resolution and problem identification, and helps ensure a stable, predictable support experience for internal and client-facing users.This role operates within the Service Desk model defined by the Service Desk Lead and focuses on reliable execution, documentation, and continuous service improvement.Key Responsibilities1) Ticket Intake, Triage & Resolution? Serve as a primary responder for R&A Service Desk tickets, including reporting incidents, data discrepancies, access requests, job failures, and ?how-to? questions.? Apply documented triage standards to assess severity, prioritize work, and route issues appropriately.? Resolve straightforward and known issues independently using runbooks, knowledge articles, and standard operating procedures.? Escalate complex, high-severity, or out-of-scope issues to the appropriate development, data, or product teams following defined escalation paths.? Ensure tickets are complete, accurately categorized, and updated with clear status, actions taken, and next steps.2) SLA Execution & Service Quality? Consistently meet SLA targets for response, resolution, and escalation based on defined severity tiers.? Actively manage assigned ticket queues to prevent backlog aging and SLA breaches.? Participate in daily or weekly service management routines (queue reviews, prioritization checks, and backlog cleanup).? Provide timely, professional, and user-friendly communication to stakeholders throughout the ticket lifecycle.3) Monitoring, Incident Support & Stability? Respond to alerts related to data freshness, job failures, pipeline/ETL issues, and report availability.? Perform initial investigation and remediation steps using documented procedures before escalating when needed.? Support major incidents by assisting with triage, user communications, validation of fixes, and post-incident cleanup.? Identify and flag recurring issues or patterns for problem management and root-cause analysis led by the Service Desk Lead.4) Knowledge, Documentation & Process Adherence? Create, update, and maintain knowledge base articles, runbooks, troubleshooting guides, and FAQs based on real support cases.? Document fixes, workarounds, and lessons learned directly in tickets and shared documentation repositories.? Follow established intake criteria, escalation rules, access controls, and change/release support procedures.? Contribute feedback on gaps in documentation, tooling, monitoring, or processes.5) Collaboration & Continuous Improvement? Work closely with the Service Desk Lead to identify opportunities to reduce repeat incidents and improve first-contact resolution.? Partner with engineering and data teams by providing clear reproduction steps, logs, and impact analysis during escalations.? Support transitions, migrations, and releases by following readiness plans, performing validation tasks, and assisting during surge periods.? Participate in cross-training to expand coverage and reduce key-person dependency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district The AV Technology Support Technician provides day-to-day technical support for audio-visual systems across the school district, ensuring that classrooms, meeting spaces, and... More event venues are equipped with reliable, high-quality technology. This role supports teachers, staff, and administrators by installing, maintaining, and troubleshooting AV equipment that enhances instruction and district operations.Provide on-site and remote support for AV systems including projectors, interactive displays, sound systems, document cameras, microphones, and video conferencing tools.Diagnose and resolve hardware, software, and connectivity issues in classrooms and meeting spaces.Respond to help desk tickets in a timely, customer-focused manner.Install, configure, and test AV equipment in classrooms, auditoriums, board rooms, and other district facilities.Perform routine maintenance, cleaning, and calibration of AV devices to ensure optimal performance.Assist with equipment upgrades, replacements, and district-wide technology rollouts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for a customer-focused Mobility Support Specialist to support mobile devices and telecom services for a growing customer base. This role is ideal for someone who enjoys helping people,... More is comfortable troubleshooting mobile devices, and thrives in a fast-paced, call-driven environment. Key Responsibilities:?Provide support for mobile devices (cell phones, tablets, etc.) across multiple customer accounts?Troubleshoot issues related to email access, device settings, cellular data, and basic connectivity?Assist customers with tools such as 2-factor authentication and mobile applications (based on access level)?Handle ~20?30 inbound/outbound calls per day, ensuring a positive customer experience?Document all interactions and resolutions in the internal ticketing system (Connect)?Guide customers toward using the MTAC Help Desk where appropriate?Deliver high-quality, customer-first support?ensuring every interaction leaves the customer satisfiedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Provide first-level desktop support for end users, including hardware, software, and connectivity troubleshooting.? Assist with workstation setup, configuration, and basic imaging activities.?... More Support ticket resolution by documenting issues and updates within the ticketing system.? Collaborate with IT team members to maintain workflow efficiency and minimize downtime.? Deliver clear communication and customer service to ensure a positive end-user experience.? Provide patient, solutions-oriented customer support to end users throughout the workday.? Prioritize incoming tickets and tasks to stay on track in a fast-paced environment.? Maintain accuracy in troubleshooting steps, documentation, and system updates.? Work closely with team members and IT staff to resolve issues and support ongoing initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace... More technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise. The ideal candidate is an experienced IT professional with strong troubleshooting capabilities, excellent communication skills, and a proactive approach to problem-solving. This role requires supporting employees at all levels of the organization, including occasional white-glove support for executive and C-level leadership. In addition to traditional desktop support responsibilities, the candidate should possess intermediate to advanced Audio Visual (AV) experience supporting conference rooms, Executive Briefing Centers (EBCs), all-hands spaces, and company events.* Serve as the primary onsite IT support resource for employees within the office.* Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.* Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.* Install, configure, test, maintain, and support hardware, software, and peripheral devices.* Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.* Support user account access, identity management, and SaaS applications.* Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.* Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.* Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.* Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.* Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.* Create and maintain technical documentation and knowledge base articles.* Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.* Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, and related collaboration technologies.* Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.* Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.* Perform proactive room readiness checks and testing prior to meetings and events.* Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTIONThe IT Support Specialist (Tier 2) provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as... More an escalation point for Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction.Key Responsibilities:?Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.?Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.?Provide remote and on-site support as needed.?Document issues, solutions, and workarounds in the ticketing system.?Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.?Maintain and update knowledge base articles and technical documentation.?Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.?Participate in IT projects, system upgrades, and deployments.?Ensure compliance with IT policies, procedures, and security standards.?Train and mentor Level 1 analysts as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Escalation Technician will spend 80% of their time working on high priority issues.oWorking with coworkers to ensure all high priority cases are resolved in a timely manneroEnsure daily tasks are... More maintained at a consistent leveloEscalate issues to other teams as necessary providing accurate information on the nature of the issue10% of the time will be spent developing and driving integration strategy and execution.oMeet with software engineers to ensure customer concerns are addressesoReview all tickets to ensure no issues are being missedoMaintain and update Jira cases to ensure communication between developers and the tech support teamoComplete weekly reports on issues, using Splunk and SQL to find issues.10% of the time will be developing and driving training for L3s and L1s.oProvide coaching and training for all team members to ensure technical growth on Pulse oDocument fixes developed by on-call Pulse team members and ensure GlobalCare is aware of new fixes oWork with GlobalCare trainer to ensure new hires are trained on the latest Pulse information oCollaborate with Pulse developers to obtain required data for fixes $15/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Answers Help Desk phone and creates support tickets.? Creates and monitors support cases submitted via email.? Sets up and maintains IT asset inventory.? Facilitates creation and maintenance of IT... More documents, job aids, checklists, and resource materials for software tasks.? Provides technical support, training, and guidance to center staff on supported technology solutions and applications.? Manages and assists in the implementation of new networks, computers, and software applications.? Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.? Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.? Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.? Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.? Assists staff in acquiring new computer equipment and peripherals per company policies.? Assists with computer cabling in compliance with Data Center specifications.? Ensures EPMS contains accurate and up-to-date information about the center?s automated equipment.? Collaborates with corporate IS staff on installation of company-developed applications.? Obtains and maintains training resources for center staff.? Provides individual and group instruction on the use of equipment, software applications, and network features.? Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.Provides assistance to other company centers, as applicable and requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Field Service Technician for a leading healthcare technology client. This individual will provide hands-on technical support in a dynamic environment, working both at a... More walk-up service bar and directly on-site across office and factory floor settings. The ideal candidate is personable, efficient, and customer-focused, with strong foundational IT skills and the ability to troubleshoot a wide range of technical issues. This is a high-impact opportunity within a key account, offering long-term stability and the chance to build strong client relationships while supporting critical operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking an Accounting Technical Support Associate to join their team. This individual will serve as a primary resource for clients utilizing financial accounting... More solutions in banking environments, specifically supporting the Prologue general ledger (GL) system. In this role, you will work directly with client finance, treasury, and operations teams, as well as internal product and technical partners, to resolve application issues, explain accounting-related functionality, and support accurate day-to-day financial processing. Your work will play a key role in helping clients maintain confidence in critical accounting and reporting operations.Key Responsibilities:? Serve as a primary point of contact for external clients and internal partners regarding application questions, issue resolution, and product support needs? Research reported issues, perform diagnostic analysis, and determine appropriate resolutions for application and accounting-related problems? Execute database queries (SQL preferred) and diagnostic scripts to collect information needed for troubleshooting and issue analysis? Validate that reported issues are resolved to client satisfaction prior to closing support inquiries? Perform root cause analysis for complex issues and document corrective actions to help prevent recurrence? Escalate issues to appropriate internal teams when additional technical or product support is required? Participate in user acceptance testing (UAT) and review product documentation to support quality and usability? Provide feedback to product managers, business analysts, and developers regarding product functionality and enhancement opportunitiesSupport troubleshooting of data feeds, integrations, and batch processing within financial Target compensation: $90-95kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less