Job Search Results for help desk

Job SummaryThe Software Asset Management (SAM) Analyst (Contract) will support software licensing and entitlement activities related to a domain and employee migration. This role focuses on license... More reassignment, entitlement validation, and reporting to ensure continuity of software access during migration activities.Key Responsibilities?Reassign and validate software licenses during domain and employee migrations?Perform manual license updates across multiple vendor portals?Review, update, and analyze Excel-based licensing and migration reports?Validate software entitlements before and after migration events?Support licensing for applications not yet standardized or fully automated?Coordinate with Endpoint Support to ensure licenses are available prior to software installation?Maintain documentation to support audit readiness and complianceCompensation:$12/hr to $18hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an IT Technician at our health services company, your role is essential in providing technical support and ensuring the smooth operation of the clinical company's IT infrastructure. You will... More troubleshoot hardware and software issues, install and maintain systems, and provide timely assistance to staff. Your technical expertise, problem-solving skills, and customer service mindset contribute to efficient IT operations and user satisfaction. Your dedication to keeping systems secure, updated, and optimized supports our health system in delivering seamless healthcare services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the... More network and servers, and/or serving as an ongoing lead to a group of same or subordinate level staff in a call center or similar setting. This classification provides initial or escalated/referred end user support, diagnosis and problem resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$28/hr to $33/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... More by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an IT Helpdesk Technician to assist a customer of ours in Huntsville, AL. The role involves assembling, configuring, installing, monitoring, maintaining,... More troubleshooting, testing, and repairing various telephone equipment, PCs, printers, modems, and related hardware and software systems. It includes assisting senior IT personnel with the installation, configuration, maintenance, troubleshooting, testing, and repair of fiber-optic and other data and voice circuits, as well as wide area network and local area network equipment such as transceivers, switches, routers, and cabling. Responsibilities also include assembling and imaging new computers, upgrading user computers with peripheral hardware and software, and providing IT support to end users. This support often requires collaboration with other Technicians and Application Support. The role coordinates network system maintenance and upgrades with vendors and IT staff, recommending system enhancements and modifications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Tier 1 Helpdesk Specialist to join the team of a local government client in Durham, North Carolina. This person will provide first and second level IT support for... More internal employees via telephone, portal, or chat. We're seeking someone with excellent customer support skills, and experience troubleshooting. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IS Analyst to join the IT department of an AM 200 law firm. The Information Security Analyst plays a key role in protecting the firm?s digital assets, client data, and... More case-related information by implementing and maintaining security controls in alignment with the ISO 27001 Information Security Management System (ISMS). The analyst will proactively monitor, detect, and respond to security threats; ensure compliance with legal industry data protection standards; and support ongoing risk and compliance initiatives. This role is essential for maintaining client trust, ensuring the confidentiality of privileged information, and meeting both ethical and regulatory obligations in the legal sector.Essential Functions & Responsibilities:-Security Monitoring & Incident ResponseMonitor networks, systems, and endpoints for potential threats using SIEM, EDR, and IDS/IPS tools.-Analyze security alerts, investigate incidents, and coordinate timely response and remediation.Conduct root cause analyses and prepare post-incident reports.-Maintain and test the Incident Response Plan as part of ISO 27001 continuous improvement.Participate in legal hold or eDiscovery-related security reviews when required.-Risk Management & ISO 27001 AlignmentSupport the firm?s Information Security Management System (ISMS) and contribute to maintaining ISO 27001 certification.-Conduct periodic risk assessments, identifying potential threats to confidentiality, integrity, and availability of legal data.-Document and monitor risk treatment plans and corrective actions.-Participate in internal and external ISO audits by providing evidence and maintaining control documentation.-Contribute to the ongoing maintenance of the Firm?s risk register.-Seek out opportunities for continuous improvement in processes and procedures.-Vulnerability Management & Threat Intelligence-Perform regular vulnerability scans and coordinate remediation with IT and service providers.-Monitor industry-standard threat intelligence sources, cybersecurity forums, and dark web feeds for emerging risks, vulnerabilities, and threat actor activities targeting the legal sector.-Track and report vulnerabilities relevant to law firms, third-party vendors, and legal technology platforms (e.g., document management systems, case management tools).-Track and report on patch-management activity to be sure it aligns with required standards.Stay informed on evolving attack vectors such as business email compromise, ransomware, and data exfiltration threats impacting professional services firms.-Governance, Policy, and ComplianceDevelop, maintain, and enforce security policies, procedures, and standards in accordance with ISO 27001 Annex A controls and policy lifecycle.-Ensure adherence to data privacy laws (e.g., GDPR, CCPA) and client contractual obligations.Collaborate with legal teams to align information security practices with attorney?client privilege requirements and ethical obligations.-Support third-party vendor risk assessments and due diligence processes.-Security Awareness & Continuous Improvement-Support the firm?s security awareness training program and conduct periodic phishing simulations.-Educate staff on secure handling of confidential documents and client communications.-Contribute to the continuous improvement cycle of the ISMS by identifying opportunities for control enhancement.-Keep up to date with the latest developments in cybersecurity, privacy law, and ISO frameworks.-Access Control & Data ProtectionManage and review access controls, ensuring least privilege and role-based access models are enforced.-Monitor privileged accounts and perform periodic user access reviews.-Work with IT to secure document repositories, collaboration tools, and cloud-based applications.-Review and act as needed to on data loss prevention alerts from various tools.Technical Skills:Experience with ISO 27001, NIST CSF, or CIS Controls.Proficiency with SIEM platforms (e.g., Splunk, Sentinel, LogRhythm).Strong understanding of network protocols, IDS/IPS, and endpoint security.Familiarity with vulnerability management tools (e.g., Qualys, Nessus) and ticketing workflows.Knowledge of encryption, DLP, and secure file transfer solutions used in legal environments.Understanding of cloud security concepts (Microsoft 365, Azure, or AWS).Familiarity with scripting/automation tools and techniques.Knowledge of EDR/XDR solutions and providers.This is a full-time hybrid role, sitting 2 days in office each week in any of the firm's following offices: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school inventory refresh project. This person will be responsible for taking... More devices out of administration work spaces as they do office remodels of new furntiure and then reassembly the work stations for faculty use, storing equipment not to be used any longer, replacing several models of computers with new hardware, process for surplus, and taking inventory of hardware as they migrate over to their new ticketing system. This position will take place in work spaces that are not traditional in office environments, such as schools and administration buildings during the summer months.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Technician II for a well-established services organization supporting multiple corporate and branch locations. This individual will serve as a escalation... More point, delivering hands-on desktop and infrastructure support while driving proactive improvements across systems and processes. The ideal candidate is highly technical, comfortable traveling to multiple sites, and motivated to take ownership of projects ranging from endpoint lifecycle management to new location installations. This role offers the opportunity to work in a dynamic, distributed environment with growth potential based on experience and tenure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less