Job Description
A client of Insight Global is seeking an Accounting Technical Support Associate to join their team. This individual will serve as a primary resource for clients utilizing financial accounting solutions in banking environments, specifically supporting the Prologue general ledger (GL) system.
In this role, you will work directly with client finance, treasury, and operations teams, as well as internal product and technical partners, to resolve application issues, explain accounting-related functionality, and support accurate day-to-day financial processing. Your work will play a key role in helping clients maintain confidence in critical accounting and reporting operations.
Key Responsibilities:
• Serve as a primary point of contact for external clients and internal partners regarding application questions, issue resolution, and product support needs
• Research reported issues, perform diagnostic analysis, and determine appropriate resolutions for application and accounting-related problems
• Execute database queries (SQL preferred) and diagnostic scripts to collect information needed for troubleshooting and issue analysis
• Validate that reported issues are resolved to client satisfaction prior to closing support inquiries
• Perform root cause analysis for complex issues and document corrective actions to help prevent recurrence
• Escalate issues to appropriate internal teams when additional technical or product support is required
• Participate in user acceptance testing (UAT) and review product documentation to support quality and usability
• Provide feedback to product managers, business analysts, and developers regarding product functionality and enhancement opportunities
Support troubleshooting of data feeds, integrations, and batch processing within financial
Target compensation: $90-95k
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4+ years of experience working with financial accounting concepts such as general ledger, chart of accounts, accounts payable, fixed assets, financial reporting, or banking operations
• Ability to clearly explain accounting concepts, system behavior, and issue resolution steps to clients and cross-functional partners
• Experience supporting Fiserv Prologue General Ledger is preferred; candidates with strong experience in other enterprise GL/ERP systems (e.g., Oracle, SAP, PeopleSoft, NetSuite) will also be considered
• Strong problem-solving skills with a customer service-oriented mindset and ability to deliver for clients
• Experience using Microsoft Teams (calls, screen sharing, messaging)
• Ability to work onsite in Alpharetta during standard business hours (8:00–5:00 or 9:00–6:00), Monday through Friday
Nice to Have Skills & Experience
• Experience supporting financial accounting software within a banking or financial services environment
• Experience with Fiserv accounting or banking solutions
• Experience troubleshooting system issues, analyzing root causes, and communicating resolutions to internal and external stakeholders
• Experience in application support, technical implementation, accounting operations, or a related client-facing support role within financial services, banking, or financial technology
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education, related experience, and/or military experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.