Job Search Results for help desk

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Deskside Support Technician (Level 1) to provide high-touch, in-person IT support to employees. This role is critical to ensuring a seamless end-user experience across... More hardware, software, and device lifecycle management in a Microsoft-centric environmentKey Responsibilities? Provide in-person, deskside technical support for end users (Level 1?2 issues)? Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments? Perform laptop imaging, refreshes, and device deployments? Manage incidents and requests using ServiceNow (SNOW) ticketing system? Support device and systems management, including setup, configuration, and troubleshooting? Maintain accurate asset management records for laptops and peripherals? Partner with internal IT teams to escalate and resolve complex issues as needed? Assist with basic reporting and documentation related to devices, tickets, and asset trackingPay Rate: $24-28/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Globals Client, a top tier Title Company is seeking to hire a Desktop Support Technician to service their internal users. This Desktop Technician will be traveling around the metro Denver... More area to resolve support tickets in a timely manner and will be responding to onboarding and offboarding needs; deploying and collecting infrastructure, setting up user accounts, etc. This resource will support users both virtually and onsite for various hardware and software support, troubleshooting network connectivity issues and will help with other projects as assigned. The Desktop Tech will maintain clear documentation and efforts in the ticketing system.Pay Range: $22-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... More by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The IT Support Specialist II provides advanced technical support to end users across the organization, serving as a key escalation point for complex hardware, software, networking, and... More account-related issues. This role is responsible for troubleshooting enterprise technologies, supporting end-user devices, maintaining system access, and ensuring high-quality customer service while meeting established SLAs. The ideal candidate combines strong technical expertise with excellent communication skills and a customer-first mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is currently seeking a Senior Google Dialogflow Developer to support one of our large, international enterprise clients. This individual will be responsible for designing, developing,... More and supporting conversational AI and cloud-based contact center solutions using Google Dialogflow and Google Cloud Contact Center AI (CCAI). The ideal candidate will play a key role in building virtual agents, IVR workflows, and omnichannel customer engagement solutions, while partnering closely with business stakeholders and technical teams to deliver scalable, high-quality solutions across the contact center environment. This will be a 6 month contract-to-hire opportunity that is fully remote, supporting Eastern Time work hours. The pay rate for this role ranges from $45?$51 per hour, depending on experience, and offers the opportunity to convert full-time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A Marketo Specialist is responsible for implementing, managing and optimizing marketing automation campaigns using Adobe Marketo Engage. They play a key role in executing, monitoring, and improving... More digital marketing efforts, particularly in email marketing, lead nurturing, social media management and demand generation. Ensure data integrity through CRM integration, manage segmentation and analyze performance metrics.Key Responsibilities:? Campaign Execution: Create, test, and deploy emails, landing pages, and forms within Marketo. Strategy and orchestration development for advanced programs such as automated trigger programs, smart campaigns, multi-channel, Dynamic Chat and target account management.? Lead Management: Develop and maintain lead scoring models, nurturing campaigns, and lead lifecycle management. Lead generation strategy and full funnel management. Be able to provide segmentation analysis on funnel performance.? System Administration: Manage the Marketo-CRM sync, maintain data hygiene, and configure segmentation. Manage Hootsuite set up for business teams.? Analytics & Optimization: Monitor campaign performance and lead gen pipeline, provide actionable insights, and conduct A/B testing. Understand Marketo attribution models and built-in reporting such as Marketo Performance Insights, Revenue Cycle Modelling and Predictive Analytics.Technical Implementation: Use HTML/CSS for email/landing page creation and troubleshooting. Support enablement of AI capabilities within Marketo, such as New Email Designer AI and Interactive Webinar AI. Implement integrations through CRM native connectors, Launchpoint, and standard APIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Conversion Technician is responsible for executing Pulse server conversions for our client's stores by following documented conversion walkthrough procedures. This role performs detailed pre... More conversion readiness checks, executes server host swaps and data migrations, validates encryption, configures software and hardware components, performs post conversion testing with stores, and completes all required documentation. The technician is also responsible for troubleshooting issues during conversions and coordinating escalations or rollbacks when required.This role performs hands on technical execution and works directly with store contacts during live conversions.Pre Conversion (Day Before)?Complete conversion checklists and readiness validation?Schedule host encryptionDay Of Conversion Execution?Verify host encryption completion?Confirm processing date and credit card settlement?Coordinate host swaps with stores?Perform data migrations using approved Jenkins jobs?Validate file transfers and database integrity?Join hosts to the domain and correct time synchronization?Install drivers, software, certificates, and required updates?Configure printers, caller ID, replication, and services?Conduct post conversion calls with stores?Document completion and update ServiceNow and related systems?Rerun failed jobs and corrective steps?Execute documented rollback procedures when requiredWork environment:-Remote execution with live store interaction -Early morning, overnight, or time sensitive conversion windows -Production impacting work requiring accuracy and attention to detail$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large software company is seeking an Employee Success Specialist to support multiple Employee Success and HR teams in a high-volume case management environment. This role is designed as a shared... More resource that will be cross-trained across various workstreams and teams, helping to resolve routine employee inquiries and cases while ensuring a positive employee experience. The ideal candidate is a quick learner with strong communication skills, solid technical aptitude, and a foundational understanding of HR processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Field Analyst to join their team. This person will be assigned the new Middle School opening Fall 2026 for this school district. The Analyst will help set up the school... More from a tech standpoint and making sure the classrooms, libraries and other rooms are ready for the start of school. The school will have several laptop and technology carts throughout the school that are communal for the students. The Analysts will make sure everything is refreshed, stocked up and ready for the start of school. They may be required to refresh laptops/various devices, organize the technology equipment across the school and various other random tasks to get the school ready. During the 2 weeks, the Analyst may also be pulled into random projects that pop up and need to be OK with a fluid environment and be able to pivot with ease. These projects may be refreshing iPads, updating laptops, etc. This person must be able to follow directions and be able to work in a team environment and provide excellent customer service. This position pays $15-$17/hr based on skillset and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less