Boston, MA
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Desktop Support
|
Contract
{"JobID":261530,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0556545454545,"Longitude":42.3745545454546,"Distance":null},"State":"Massachusetts","Zip":"02111","ReferenceID":"BOS-600790","PostedDate":"\/Date(1675674968000)\/","Description":"Responsibilities: *Respond and resolve tickets/incidents related to customer support or updates *Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections *Troubleshoot and resolve network issues/infrastructure *Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media *Install, configure, and support state issued mobile devices *Review server event logs daily to ensure optimal performance and identify potential issues *Implementation of EOHHS IT enterprise images for Desktops/Laptops *Manage the upgrade of hardware \u0026 software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades *Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact *Assist Telecom with movement of IP phones and other groups with installation/ movement of assets *Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources *Maintain disaster recovery package for servers and build/restore servers *Manage site specific network infrastructure \u0026 server support projects; leading meetings to ensure resources are maximized","Title":"IT Support","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Preferred Knowledge, Skills \u0026 Abilities: *5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting *5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication *Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences *Excellent ability to work independently on job responsibilities *Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred. *Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN *Working knowledge and hands-on experience with the following skillsets:oActive DirectoryoMicrosoft Windows 7 and 10oServer Operating Systems 2008 - 2012oLocal Area Networks (physical and logical)oSCCMoBomgaroCapabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers \u0026 PeripheralsoBasic security measures and requirementsoBasic Networking knowledge and understandingoMobile Support -- Apple iOS and Android. *Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities *Valid driver\u0027s license with clean driving record and access to a vehicleEducation and Certifications: *Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience *Microsoft certifications is desirable, but not required","Skills":"","Industry":"Desktop Support","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":50.7000,"SalaryLow":33.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Responsibilities: *Respond and resolve tickets/incidents related to customer support or updates *Support, trouble shoot and configure remote access to assist network users with connectivity to... More HHS network from non-magnet connections *Troubleshoot and resolve network issues/infrastructure *Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media *Install, configure, and support state issued mobile devices *Review server event logs daily to ensure optimal performance and identify potential issues *Implementation of EOHHS IT enterprise images for Desktops/Laptops *Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades *Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact *Assist Telecom with movement of IP phones and other groups with installation/ movement of assets *Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources *Maintain disaster recovery package for servers and build/restore servers *Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximizedLess