Job Search Results for call center

Insight Global is seeking a Call Center Operations Manager for one of our litigation clients based in northern New Jersey. This role will be an onsite position and will be managing a team of close to... More 20 individuals. We Operations Manager to lead our customer service operations in Northern New Jersey. The ideal candidate will have a proven track record in managing large call center teams, driving performance improvements, and ensuring exceptional customer service. This role requires strong leadership, strategic thinking, and the ability to foster a positive and productive work environment.Key Responsibilities will include but not limit: - Oversee daily operations of the call center, ensuring efficient and effective service delivery.- Develop and implement strategies to improve customer satisfaction, call quality, and operational efficiency.- Monitor key performance indicators (KPIs) and provide regular reports to senior management.- Lead, mentor, and develop a team of call center managers and agents.- Manage staffing levels, including recruitment, training, and scheduling.- Handle escalated customer issues and ensure timely resolution.- Collaborate with other departments to align call center operations with overall business objectives.- Stay updated on industry trends and best practices to continuously enhance call center performance.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... More responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center... More team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... More and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact Center Analyst, you will support the core applications (NICE... More CXone and supporting products) that enable the Contact Center organization to provide support. You will be a subject matter expert, assuming responsibility for routine moves, adds and changes. This role requires experience supporting omni-channel contact center solutions. You will have proven technical experience supporting medium-large Contact Center environments and strong customer service mindset. This position will serve as support to the implementation team, partnering with the business to ideate, design, implement and support core functionality as well as future innovation. This individual will work closely with the other Nice CXOne Engineers to troubleshoot the implementation of about 400 seats in the call center. Primary work will include troubleshooting & admin work in the new platform. You will gather tasks through ServiceNow, an internal platform, & Teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all... More users contacting the Command Center. What you'll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA's are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Controlling Energy Marshal is a quality assurance/supervisory role that ensures vendors and contractors Energy Isolation and Electrical Safety Programs meet or exceed company safety policy... More requirements as established by the Authorizing Energy Marshal.Energy Isolation Management is a significant part of construction and commissioning efforts. To ensure focus and compliance for all aspects and types of energy isolation, a Controlling Energy Marshal is required for each campus or project. This critical role implements learnings, provides consistency, and drives rigor into energy isolation and electrical safety programs. The Controlling Energy Marshal oversees and assures the Authorizing Energy Marshal (GC) and supplemental vendor support comply with the overall Energy Isolation Program Management on a datacenter construction campus.Responsibilities and Support of Field Execution:Utilize SPS-101 Energy Isolation SPS and SPS-101 Energy Isolation Guidebook as the baseline and foundation of the Energy Isolation Program implemented throughout the campus and project.Utilize SPS-102 Electrical Safety SPS and SPS-102 Electrical Safety Guidebook as the baseline and foundation of the Electrical Safety Program implemented throughout the campus and project.Establish and manage an Energy Isolation assurance process and work with site teams to close any gaps identified in assurance audits. Alignment Checklist SPS 101 Energy Isolation is provided as a reference/guideline.- Work with the Authorizing Energy Marshal to establish an Energy Isolation Permit process.- Work with Safety Representatives to ensure all aspects of electrical safety on site are within the bounds of all regulations.- Ensure SoWs, MOPs, and Scripts are reviewed, and all sources of energy are identified.- Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a centralized LOTO with all site entities.- Ensure process is established that verifies qualifications, training, and PPE of personnel performing the work.- Delegate alternates that are qualified to assume role during multi-shift and peak energization time frames.- Oversight of critical electrical switching/commissioning milestones.Attend daily and weekly High Risk Activity (HRA) / Job Hazard Analysis (JHA) Meetings and provide procedure preparation support associated with Energy Isolation.Input / Review on MEP Change Order / Management Process.- Communication of Technical Service Bulletins to Contractor.- Review and provide input on Quality and Scope Controls for MEP Trades.- Review and Approval of Equipment Commissioning Scripts.- Review and provide feedback of MEP & OFCI Vendor related trades Pay Applications.- Review and Understand Project Schedule and Look-a-head Schedules.Review / Audit adherence to safety and training program.- Support Professional Safety Advisor (PSA) and participate in monthly performance reports of Contractors, Trade Partners, and Vendors.Attend Weekly Project Meetings related to MEP trades.- Support PSA in any Incident Response and Escalation Support. This includes on-call availability and support in the event of an emergency.- Participate in Weekly Meeting with OFCI Vendors.- Act as the team's MEP SME and provide technical training to personnel as necessary.Support successful turn over to Operations.Deliverables:Project Start-Up:Ensure the Contractor has an approved Energy Isolation Program Plan (Commencement of Energy Isolation Activities with updates throughout the project).Communicate and provide guidance on SPS-101 Energy Isolation program documents.Confirm Authorizing and Performing Roles are in place.Establish Acceptance Criteria for Authorizing Authoritys site Energy Isolation Plan.Weekly Deliverables:Energy Isolation Assurance - Minimum of one audit and findings to include inspections, issues, deficiencies, and best practices within the Energy Isolation Program.Minimum of three safety observations entered into the platform.Energy Isolation Reports - Report highlighting the activities and general status of the Energy Isolation Program.Provide report out of commissioning tagging of equipment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... More Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones. Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays *This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less