Job Search Results for help desk

Day to Day:A client in Santa Rosa, CA is looking for a Help Desk Associate to join the team. In this hands-on IT support role, you'll be the go-to resource for resolving technical and application... More issues across a range of systems and devices. You'll assist users with personal computers, software, mobile devices (iOS, Android, iPads), and other IT equipment, while maintaining accurate records in the IT ticketing system (ManageEngine). Daily tasks include installing and supporting Windows and Mac operating systems, managing user accounts and access permissions, maintaining inventory, and supporting corporate meetings and conference room setups. You'll also handle mobile device management (MDM), phone systems, and procurement of IT equipment. Beyond technical support, you'll contribute to process development, enforce IT standards, and provide regular project updates and reporting. This role is a 6-month contract to hire opportunity in Santa Rosa, CA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support: Provide second-level technical support to end-users via phone, email, or in-person.Issue Resolution: Troubleshoot and resolve hardware, software, and network issues promptly to... More minimize downtime and ensure operational efficiency.Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities.Escalation Handling: Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary.User Training: Assist end-users in understanding and utilizing IT systems, applications, and tools effectively.Continuous Improvement: Identify recurring issues and contribute to the development of solutions or workarounds to improve overall service quality.Documentation: Maintain accurate documentation of support processes, procedures, and solutions for knowledge sharing and future reference.Compliance: Adhere to company policies, procedures, and industry regulations related to IT service delivery and data security.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Boston, MA. This person will work mainly remote, but be required to come in... More once a week. Hours will be normal business hours and an occasional weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone. You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a TS/SCI Cleared Help Desk Specialist to work at Joint Base Anacostia-Bolling. This individual will be responsible for providing support to end users such as software... More installation and upgrades, password resets, PC/Lap Top Refreshes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

What We're Looking ForYou have excellent communication skills and can problem solve over the phone, in person or via email/chat. You have a constant hunger to learn new things quickly, and an... More obsession for automation and constant improvement of IT processes. You can multi-task and have a proven track record of working in a fast-paced environment. You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day.Responsibilities: Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely in a timely and effective manner (according to defined SLAs). Supporting AV systems and Telephony in all offices. Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. Contribute to creating and updating how-to guides and process documentation. Arrange warranty repairs, maintain stockrooms, and perform physical asset counts. Provide exceptional customer service, including support for executive or VIP users with a white-glove approach. Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change. Must be flexible and be able to work outside of the core working hours, where required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for Help Desk Support to help execute an office space planning project. We need someone that can work independently and assist with moving tasks such as packing and... More unpacking boxes, ensuring a seamless transition! You must have strong communication skills and organizational skills. This project is a top priority and requires the up most of attention, we need flexibility and an individual who can get the job done while providing great customer service to everyone involved. If this sounds like you, apply today!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.Adhere to corporate computing/technology operating procedures and standards.Participate in bi-monthly weekend maintenance window testing as required.Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.Consult with and assist manufacturers representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Chattanooga, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will be working with accounts and incoming working... More tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great communication with the team when issues arise or give updates when needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less