Job Search Results for help desk

Insight Global is seeking a Help Desk Analysts to support one of their large government clients. This individual will be assisting with fielding calls related to a grant system used by... More internal/external individuals. He/she must have strong communication skills and be able to respond to calls/tickets in a timely manner. The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow. This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.Compensation:$18/hr to $20/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help Desk Technician to sit on site in Norfolk, VA. This role is responsible for providing technical assistance and support to internal users across hardware,... More software, network, and telecommunications systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering high-quality support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A state and local entity is looking for an entry level Help Desk Associate to sit onsite in Enfield, full-time. This person is going to be working on tickets, troubleshooting and helping with... More username and password resets throughout the organization. This person should have good customer service experience, be able to speak clearly and the ability to respond quickly to inquiries over the phone, email, or ticketing system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:A client of Insight Global is looking for a Desktop Support Technician to deliver a high-touch onboarding experience for newly hired sales representatives. This role involves... More coordinating device setup, guiding users through essential software installations, and ensuring proper registration within enterprise systems. The technician will also handle hardware preparation and shipping, troubleshoot within a Windows 11 environment, and provide post-delivery support to confirm readiness. Strong customer service skills and familiarity with tools like Workspace ONE or Omnissa Connect UEM are highly valued.Day to Day:Initiate contact with new sales representatives via chat to schedule onboarding and setup.Provide a white-glove setup experience, coordinating closely with both new hires and their managers.Guide users through the Microsoft onboarding process, including installation of: - Intelligent Hub - Workspace ONE ClientEnsure the device is properly registered and visible in Workspace ONE (Omnissa Connect UEM).Use the newly issued password (prior to any changes) to associate the local account with the device.Prepare and ship Dell Pro 13 laptops once setup is complete.Follow up with the user post-delivery to confirm successful setup and readiness.Compensation:$17/hr to $19/hr.Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Level II Help Desk Analyst for a global leader in graphic solutions in San Antonio, TX. The Help Desk Analyst will provide frontline IT support for all locations worldwide,... More handling both on-site hardware issues and remote ticket resolution during Central Time business hours. This role is ideal for a proactive individual who thrives in a fast-paced environment and can manage a mix of hands-on and remote troubleshooting. This position will be fully on-site with flexibility for one remote day per week. Key Responsibilities:Helpdesk Coverage- Resolve ~50 tickets weekly via FreshDesk- Triage and troubleshoot remote and on-site issuesOn-Site Support (40%):- Address physical hardware issues (printers, cabling, RF scanners)- Support new hire setups and termination ticketsRemote Support (60%):- Provide global IT assistance during CT business hours- Handle password resets, Wi-Fi issues, and Level II troubleshootingTechnical Tasks- Install and support Windows 11 desktops/laptops- Maintain PC workstations and printer hardware- Administer Microsoft 365, Active Directory, and Azure- Support SAP and other enterprise applicationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. The Analyst's primary responsibility is to follow... More best practices to find secure, agile, flexible, and reliable solutions that support the company?s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a TS/SCI Help Desk Specialist for the pentagon. Key ResponsibilitiesRespond to and diagnose UNIX/Linux problems, providing Tier 1 and 2 technical supportOwn incidents... More from initial report to resolution, ensuring timely and effective problem control.Provide technical support for UNIX/Linux systems/applications within SIPRNet and GCCS Management Centers.Utilize ticket management systems to document, track, coordinate, and resolve user issues.Develop system administrator procedures and conduct training/skills assessments.Organize and direct configuration and operation of information management systems.Monitor Key Performance Indicators (KPIs) and recommend operational improvements.Direct the work of other system administrators for day-to-day system administration and optimization.Conduct capacity and performance analysis, recommending system configuration changes and upgrades.Maintain cybersecurity/IA posture of managed systems/hardware.Ensure compliance with safety, security, and certification requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Must-Haves:? High school diploma or GED? 1 year of experience service desk ? Customer service? Good communication ? ... More Knowledge of basic service desk functions Plusses:? Service Now ? Ticketing systems ? Remote in access and password reset experience Day-to-Day: ? This individual will primarily be focused on basic service desk functions, including password resets, account unlocks, and remote access to computers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less