Job Search Results for help desk

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support... More their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is... More looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level support teams when necessary while maintaining a strong focus on customer service in a high-volume university environment. The role may also involve supporting new user onboarding, classroom technology, and general office IT needs.The ideal candidate holds a bachelor?s degree in Computer Science or a related field and has completed at least one internship or co-op focused on IT support, help desk, or desktop support. Candidates should have foundational knowledge of Windows and macOS operating systems, familiarity with common productivity tools such as Microsoft 365, and strong communication skills with the ability to explain technical concepts to non-technical users. A professional demeanor, eagerness to learn, and a customer-first mindset are essential for success in this role.Preferred qualifications include prior experience supporting users in an academic or enterprise environment, familiarity with ticketing systems such as ServiceNow or Jira, and exposure to tools like Active Directory or Azure AD. Candidates with an interest in pursuing IT certifications such as CompTIA A+ or Network+ are encouraged to apply.This position requires the ability to work onsite in New York City five days per week and the ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed. This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for... More supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the ?face of IT? within the organization and needs to convey an attitude of caring and competence in all interactions.This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. ?Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems.?Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. ?Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system.?Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion.?Monitor, report, and respond accordingly to all systems alerts from the Monitoring System ?Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person.?Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary.?Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus.?Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools.?Provide basic telecommunications support for phone and voicemail utilizing MS Teams?Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software.?Maintain an accurate inventory of all IT Equipment within the Helpdesk?s Asset Management System.?Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency.?Assists in training of basic systems for new and current users when necessary.?Create new user access/login accounts as well as remove user files/access from network upon user separation.?Provide project support to Senior IT Operations technical staff as appropriate.?Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives.?Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication.?Provide rotating, on-call services for after-hours and weekend coverage.?Provide rotating, on-site weekend coverage.?Stay current on all affiliate technologies required for end-user support issues.?Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description.?Must maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level 1/Level 2 Helpdesk Analyst to support a retail client on a 1?2 year contract. This role will focus on imaging and deploying hundreds of laptops for internal users as... More part of a Windows 10 to Windows 11 migration. The ideal candidate will have prior customer service experience and be comfortable collaborating with stakeholders to coordinate laptop replacements and provide basic end-user support. This position is 100% on-site, five days a week in Coppell, TX, with minimal travel to Plano, TX as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of our Help Desk team, you will provide first level support to district personnel... More for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems. You will troubleshoot, identify problems, resolve issues, and document issues and resolutions. The company is rolling out a ServiceNow Virtual Chat, and you will be responsible for helping with the knowledge-based articles to keep the chat updated. Will be collaborating with other teams to ensure these knowledge-based articles are effective. pay range 19-20.60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:? Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.? Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.? Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.? Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.? Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.? Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.? Adhere to corporate computing/technology operating procedures and standards.? Participate in bi-monthly weekend maintenance window testing as required.? Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.? Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:?Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.?Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.?Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.?Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.?Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.?Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.?Adhere to corporate computing/technology operating procedures and standards.?Participate in bi-monthly weekend maintenance window testing as required.?Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.?Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.?Consult with and assist manufacturer?s representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a contract to hire full-time opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across... More two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion.Key Responsibilities?Laptop Deployment & Imaging: oSet up and deploy laptops, create and maintain ?golden images? using OS deployment tools (PLUS OS Deployer preferred).?Mobile Device Management (MDM): oImplement, configure, and maintain MDM solutions (Intune, JAMF, or similar).oSet up and manage Intune environments, not just maintain existing setups.?Service Desk Operations: oHandle Tier 1?3 support tickets (6?8 per day, typically resolved in 15 minutes or less).oTroubleshoot PC hardware and software issues.oSupport users in both Arlington and remote locations (cross-team and TeamViewer support).oManage Office 365, license permissioning, and MFA.oAddress phishing email incidents and keep devices up to date.?Customer Service & Collaboration: oPartner with Jason to improve customer service processes (CSR) across the organization.oWork independently as an individual contributor within a 6-person team.?Continuous Improvement: oIdentify and propose process improvements for service desk and MDM operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less