Job Search Results for help desk

Our client is looking for a first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They will answer queries on basic technical issues and offer... More advice to solve them. This is a fast pace call center; attention to detail and the ability to multi-task is a must. An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agencies reputation. This role is slated to be a 6-12 month contract and can extend up to 2 years. The role pays $18-24/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Help Desk Analysts to support one of their large government clients. This individual will be assisting with fielding calls related to a grant system used by... More internal/external individuals. He/she must have strong communication skills and be able to respond to calls/tickets in a timely manner. The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow. This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.Compensation:$18/hr to $20/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests,... More incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware... More are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:1.Technical Support: Provide second-level technical support to end-users via phone, email, or in-person.2.Issue Resolution: Troubleshoot and resolve hardware, software, and network... More issues promptly to minimize downtime and ensure operational efficiency.3.Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities.4.Escalation Handling: Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary.5.User Training: Assist end-users in understanding and utilizing IT systems, applications, and tools effectively.6.Continuous Improvement: Identify recurring issues and contribute to the development of solutions or workarounds to improve overall service quality.7.Documentation: Maintain accurate documentation of support processes, procedures, and solutions for knowledge sharing and future reference.8.Compliance: Adhere to company policies, procedures, and industry regulations related to IT service delivery and data security.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Level II Technical Support Representative to handle all technical issues for internal employees and contractors, covering a diverse range of internal services and products. This... More role involves systems engineering and administration within Verisign's multi-platform environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware... More are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:?Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.?Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.?Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.?Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.?Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.?Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.?Adhere to corporate computing/technology operating procedures and standards.?Participate in bi-monthly weekend maintenance window testing as required.?Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.?Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.?Consult with and assist manufacturer?s representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less