Job Search Results for help desk

The IT Help Desk Technician serves as the first point of contact for internal employees, providing day-to-day technical support under the direction of the Help Desk Lead. This role responds to... More support requests through a ticketing system, email, phone, or in person, and performs basic troubleshooting of hardware, software, and connectivity issues. On a daily basis, the technician sets up and configures workstations, laptops, mobile devices, and peripherals, assists with account provisioning and password resets, and supports onboarding by preparing systems for new employees. The role maintains accurate inventory of IT equipment and software licenses, documents solutions and support activities, assists with system imaging and software installations, follows company IT policies and security protocols, and escalates unresolved issues to senior team members as needed to ensure smooth daily IT operations.Pay Rate: $20/hr-$26/hr based on applicable experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Help Desk Analysts to support one of their large government clients. This individual will be assisting with fielding calls related to a grant system used by... More internal/external individuals. He/she must have strong communication skills and be able to respond to calls/tickets in a timely manner. The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow. This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.Compensation:$18/hr to $20/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a help desk support technician. This role is responsible for performing hardware repairs on Apple and Dell computers while providing macOS, Windows, and software... More troubleshooting support. The position requires strong customer service skills and the ability to work independently with minimal supervision for portions of the day. The pay range for this role is $19-$24/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for immediate help with bare metal provisioning HP laptops for our annual laptop refresh project. They will use Tanium to PXE image laptops and then follow our established process to... More complete the configuration according to company standards and the needs of the end user. Laptops will be shipped to the end users, and we will confirm they have been received. Upon completion of the laptop refresh project, individuals will be trained on phone support and other duties of the Help Desk. Attention to detail, accurately following set instructions, and multitasking will be key. Self-motivated individuals with a desire to learn will have the best chances at long-term success. There is at least one full-time opportunity available upon completion of these contracts?Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications. ?Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.?Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.?Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for Help Desk support to oversee a large-scale laptop rollout and device onboarding initiative. The engagement includes 5?6 week period where you will be fully... More focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract.Key Responsibilities:Support mass laptop deployment across multiple locationsExecute zero-touch deployments for Windows and Mac devicesFollow predefined instructions for:Which user receives which deviceDevice setup and configurationParticipate in an assembly-line style deployment processAssist users as they come onsite in scheduled rollout waves to receive laptopsPerform device onboarding and setup following deploymentProvide basic triage support for users after laptops are taken homeSupport asset management processes, including tracking and documentationEscalate issues to higher-level help desk support when neededThis position is a 3-month role, 5 days a week onsite in Gdansk Poland and will pay between 25?30 PLN/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is... More looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level support teams when necessary while maintaining a strong focus on customer service in a high-volume university environment. The role may also involve supporting new user onboarding, classroom technology, and general office IT needs.The ideal candidate holds a bachelor?s degree in Computer Science or a related field and has completed at least one internship or co-op focused on IT support, help desk, or desktop support. Candidates should have foundational knowledge of Windows and macOS operating systems, familiarity with common productivity tools such as Microsoft 365, and strong communication skills with the ability to explain technical concepts to non-technical users. A professional demeanor, eagerness to learn, and a customer-first mindset are essential for success in this role.Preferred qualifications include prior experience supporting users in an academic or enterprise environment, familiarity with ticketing systems such as ServiceNow or Jira, and exposure to tools like Active Directory or Azure AD. Candidates with an interest in pursuing IT certifications such as CompTIA A+ or Network+ are encouraged to apply.This position requires the ability to work onsite in New York City five days per week and the ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed. This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a technically inclined Helpdesk Support Technician in a 3-to-4-month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will... More be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 2-week period to get everyone up to speed. Pay range for this position is $18 to $20.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for Help Desk support to oversee a large-scale laptop rollout and device onboarding initiative. The engagement includes 5?6 week period where you will be fully... More focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract.Key Responsibilities:Support mass laptop deployment across multiple locationsExecute zero-touch deployments for Windows and Mac devicesFollow predefined instructions for:Which user receives which deviceDevice setup and configurationParticipate in an assembly-line style deployment processAssist users as they come onsite in scheduled rollout waves to receive laptopsPerform device onboarding and setup following deploymentProvide basic triage support for users after laptops are taken homeSupport asset management processes, including tracking and documentationEscalate issues to higher-level help desk support when neededThis position is a 3-month role, 5 days a week onsite in Bangalore India and will pay between 5-8 LPAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this role, you will provide Tier 2 technical support for end-user devices, applications, and systems, serving as an escalation point for Tier 1 support while assisting with incident resolution.... More Day to day, you will troubleshoot and resolve issues across desktops, laptops, and mobile devices, supporting both Windows and macOS environments as well as common enterprise applications. You will administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint, diagnose network connectivity issues related to LAN/WAN, VPN, and Wi-Fi, and manage user accounts, permissions, and access within Active Directory and Entra ID. This role also involves imaging, deploying, and maintaining end-user devices, documenting incidents and resolutions in the ticketing system, collaborating closely with Tier 1, Tier 3, and infrastructure teams, and delivering excellent customer service through clear and professional communication with end users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This marine transportation company is seeking an Intermediate Technical Analyst to join our IT support team on a 6-month contract. This role will provide Tier 2 help desk support and serve as a key... More point of contact for internal stakeholders, including executive-level users. The ideal candidate combines strong technical fundamentals with exceptional communication, follow-through, and a service mindset.Provide Tier 2 help desk and desktop support to internal users, including executive stakeholdersTroubleshoot and resolve issues related to Microsoft technologies (Teams, Microsoft Admin tools, Windows Server environments)Support guest site users and provide white-glove, high-touch service when requiredEscalate complex issues appropriately and follow through to resolutionCommunicate clearly and professionally with technical and non-technical usersDocument issues, solutions, and follow-up actions accuratelyWork collaboratively with internal IT teams to support business operations and decision-makingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less