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Contact Center Operations Analyst - Lead

We are seeking highly skilled operational analytics professional to support and scale customer support and contact center operations. This role sits at the intersection of data management,... More operational analytics, and process optimization, with a strong emphasis on SQL-driven analysis and practical, actionable insights.The ideal candidate brings hands-on experience working with customer support and contact center data, understands how operational metrics reflect real-world workflows, and can translate complex data into clear recommendations that improve efficiency, quality, and customer experience.Operational Data Management:?Capture, structure, validate, and maintain data across the customer support ecosystem, including contact center platforms, workflow tools, quality systems, and CRM environments.?Ensure high data integrity, accuracy, and accessibility to support reporting and advanced analytics use cases.?Maintain clear data documentation and definitions aligned with internal data governance standards.?Partner with stakeholders to ensure consistent metric definitions and reliable data pipelines.Operational Analytics & Reporting:?Build and maintain operational dashboards and recurring reports covering key customer support metrics such as: oHandle timeoResolution timeoSLA performanceoFirst contact resolutionoBacklog trendsoCustomer effortoEscalation and defect drivers?Perform ad hoc and on demand deep dives into emerging trends, agent and queue performance, and quality indicators.?Deliver narrative insights that explain why performance is changing, highlight root causes, and surface actionable opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Junior SQL Developer

Insight Global is seeking a Junior SQL / .NET Developer for a top healthcare client. This candidate will join a growing team supporting data processing and transformation initiatives within a... More healthcare environment. The role is heavily SQL-focused, requiring hands-on experience with stored procedures, indexing, and relational data design, along with exposure to C#/.NET for application-level data handling.This individual will play a key role in extracting and transforming data from enterprise systems such as FACETS, leveraging SSIS and ETL methodologies to support downstream data platforms. The ideal candidate is intellectually curious, eager to learn, and looking for long-term growth while working closely with senior leadership. Strong communication skills and the ability to provide clear, direct answers are essential for success in this collaborative, fast-paced environment.Day-to-Day:?Develop and maintain SQL stored procedures for data processing?Work with relational databases to optimize queries and indexing?Extract data from FACETS using SSIS pipelines?Support ETL processes feeding into EDM systems?Build and maintain C# applications to transform and process data?Assist with scheduling and automation using tools like Tidal?Collaborate with senior team members and shadow leadership for growth?Learn and adapt to healthcare-specific data workflows and systemsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Benefits Manager

We are seeking an experienced Benefits Manager to provide end-to-end oversight and operational support for employee benefits programs across the United States, Canada, and LATAM during a maternity... More leave coverage period. This role will focus heavily on Open Enrollment execution, benefits administration, vendor and broker management, compliance activities, employee communications, and ongoing program support.The individual will partner closely with the Rewards team, HR Operations, Finance, Legal, and external vendors including Mercer, Clearstead, UKG, Fidelity, and other benefits providers.Key Responsibilities? Lead and support annual Open Enrollment activities, including system testing, employee communications, orientation sessions, issue resolution, and post-enrollment audits.? Administer health, welfare, retirement, and pension benefit programs across the U.S., Canada, and LATAM.? Serve as the primary contact for employee benefits inquiries, escalations, and vendor coordination.? Partner with brokers, vendors, and internal stakeholders to support renewals, benefits administration, and employee communications.? Assist with compliance activities, including audits, Form 5500 filings, government reporting, and required year-end notices.? Support retirement and pension program administration, including quarterly payments, PBGC filings, and committee meetings.? Coordinate wellness initiatives, employee benefits committee activities, and ongoing benefits-related projects.? Maintain and update benefits policies, documentation, and internal resources.? Provide benefits support for Canada, Mexico, and Brazil, including renewals, employee inquiries, and vendor coordination.Compensation:$45/hr to $47/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Site Reliability Engineer ? INTL India

Insight Global is hiring a Site Reliability Engineer (SRE) for a leading Vancouver-based retailer. This is a hands-on engineering role responsible for improving the reliability, availability,... More performance, and operational excellence of critical engineering platforms and cloud infrastructure. As part of the Enterprise Platform Engineering team, you will work closely with the Lead Platform Engineer, GitLab Platform Engineer, and Terraform Cloud Engineer to ensure platform stability, observability, incident management, and service resilience across the organization's technology ecosystem. The ideal candidate combines strong software engineering and infrastructure expertise with a passion for automation, monitoring, and continuous improvement. Responsibilities - Design, implement, and maintain observability solutions, including monitoring, logging, alerting, dashboards, and service health metrics. - Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to drive platform reliability. - Lead incident response, troubleshooting, root cause analysis, and post-incident reviews for production systems. - Automate operational processes to reduce manual effort and improve system reliability. - Partner with Platform Engineering teams to enhance the reliability and performance of GitLab SaaS, Terraform Cloud, cloud infrastructure, and CI/CD platforms. - Build and maintain platform health dashboards, operational reporting, and reliability metrics. - Identify and eliminate operational bottlenecks through automation, scalability improvements, and proactive monitoring. - Support disaster recovery, resiliency, capacity planning, and business continuity initiatives. - Participate in on-call rotations and drive continuous improvements in operational readiness. - Leverage AI-assisted capabilities to improve monitoring, incident response, performance analysis, and operational workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Business Analyst

Insight Global is seeking a ServiceNow Business Analyst for a 6-month contract (with possible extension and conversion to full-time) supporting a large public sector ServiceNow program. This role is... More fully remote across Canada, with a strong preference for candidates aligned to Western (BC) hours.The Business Analyst will support a complex environment with up to 14 concurrent initiatives across ITSM, Employee Centre, service catalog rebuilds, CMDB, and application managed services (AMS). This individual must be able to hit the ground running, lead requirements gathering, work directly with stakeholders, and support both project initiatives and operational enhancements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior .NET Developer

JOB DESCRIPTIONThe Senior .NET Developer (Remote but must sit out of Washington) will design and build the core verification APIs for the Work Requirements Verification Hub, a state-owned,... More cloud-native platform that centralizes and automates employment and work-requirement verification for Health & Human Services programs.This role focuses on backend API development, integration with external verification sources, and the implementation of policy-driven business rules that can evolve as program requirements change. A key emphasis of this role is ensuring that verification logic is transparent, maintainable, and auditable, rather than tightly hard-coded into services.________________________________________Key Responsibilities?Design and implement RESTful APIs using .NET (C#) to support verification requests, responses, and status tracking?Build secure and scalable API integrations with external verification sources, including:oState and federal data providersoThird-party systemsoStubbed or mock services during early delivery phases?Implement policy-driven business rule patterns that clearly separate verification logic from core service code?Enable business rules to be read, updated, and tested without invasive code changes?Design traceable rule evaluation flows that support explainability (inputs ? rules ? outcomes)?Support automated, partial, and manual verification paths based on rule outcomes?Apply API security best practices for systems handling sensitive data (authentication, authorization, data protection)?Collaborate with:oCloud platform teams on infrastructure, CI/CD, and runtime environmentsoIntegration teams on API gateways and enterprise integration patternsoProduct, policy, and data governance stakeholders to translate requirements into technical solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Quality Engineer -- INTL Philippines

Our client is seeking a Senior Quality Engineer to support global quality initiatives across a growing mechanical manufacturing organization. While the company's core business has historically been... More centered around cable manufacturing, they are experiencing significant growth in CNC machining, surface treatment, and precision mechanical components due to increased demand and an expanding portfolio of projects with key customers. This role will be instrumental in supporting that growth by ensuring robust quality processes, supplier performance, and compliance across global operations. This individual will serve as a subject matter expert in quality engineering, supplier quality, metrology, GD&T, and manufacturing quality systems. They will play a critical role in validating products and processes, conducting technical reviews, developing suppliers, driving corrective actions, and ensuring compliance with stringent quality requirements, particularly within medical device and automotive environments. The ideal candidate will bring a strong mechanical manufacturing background, extensive supplier quality experience, and the ability to influence suppliers and internal stakeholders across a global organization.Job Responsibilities: ?Lead technical quality reviews for new products and manufacturing processes?Validate product and process readiness for production launches and customer programs?Review mechanical drawings, specifications, and GD&T requirements to ensure manufacturability and quality compliance?Serve as the quality subject matter expert for mechanical components and assemblies?Partner with suppliers to improve process capability, quality performance, and compliance with customer requirements?Conduct supplier qualification assessments, audits, and ongoing performance evaluations?Lead root cause investigations and corrective actions for supplier and customer quality issues?Analyze dimensional data, measurement methods, and process capability studies to identify quality risks?Support new product introduction (NPI) activities and customer project launches?Develop, coach, and mentor suppliers on quality systems, inspection methodologies, and continuous improvement initiatives?Collaborate with engineering, supply chain, manufacturing, and customer teams to resolve complex quality challenges?Ensure compliance with ISO 13485, IATF 16949, ISO 9001, and applicable customer quality requirements?Support strategic projects involving CNC machining, surface treatment, and precision mechanical manufacturing?Participate in customer audits, supplier audits, and quality system assessments?Travel to supplier and customer locations as necessary to support quality initiatives and project successWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Communications Conversation Manager (Reddit)

TEAM: Communications / EditorialLOCATION: Remote (East Coast -EST!)SCHEDULE: 30 hours/week ; early morning overlap with SF team requiredWORK HOURS: Approximately 8:00 AM ? 2:00 PM ET (early hours... More supporting SF stakeholders)DURATION: 7 Month Contract (16-weeks + 2 week training period + possibility to extend)START DATE: Approximately 3 weeks ABOUT THIS ROLE: This is a leading subscription platform at the center of connected fitness, with more than 150 million athletes across over 190 countries. This company helps people connect through movement, offering athletes a place to track activities, build community, and stay motivated. Insight Global is seeking a Communications Conversation Manager (Reddit) to join the Communications team. Reporting directly to the Digital Editorial Manager, this person will serve as the primary Reddit Community Manager, helping foster meaningful conversations and strengthen relationships with users across Reddit communities. This role is highly community-focused and requires someone who can independently manage conversations, identify emerging topics, craft thoughtful responses, and collaborate closely with Product and Communications partners. The ideal candidate understands Reddit culture, has experience supporting major consumer brands, and can confidently represent Strava's voice within the community. DAY-TO-DAY: ? Monitor and engage with conversations across company-related Reddit communities and related subreddits? Identify relevant threads, discussions, product feedback, and emerging community trends? Log conversations and discussion threads within internal tracking systems for visibility and reporting? Draft community responses aligned with the company's voice and submit for stakeholder review and approval? Publish approved responses and maintain ongoing conversations with community members? Manage inbound Reddit engagement and support moderation activities as needed? Partner closely with Product Communications, Engineering, and Communications teams to ensure messaging accuracy? Run and monitor Reddit Ads campaigns when appropriate? Escalate community concerns, product feedback, and high-visibility conversations to internal stakeholders? Support editorial calendar initiatives and occasional content publishing efforts? Collaborate daily through Slack with cross-functional teams primarily located in San Francisco? Maintain strong knowledge of Strava's product, features, and technical terminology to support authentic community engagement Top 3 Wants: ? Direct Reddit community management experience? Experience working for a recognizable technology or consumer-facing brand? Strong independent communication skills with extensive Slack and cross-functional collaboration experience Interview ProcessTwo RoundsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Agentic AI Consultant

Role OverviewInsight Global is looking for an experienced Agentic AI professional to help advance a client's internal initiative focused on "agentifying" the Software Development Lifecycle (SDLC) and... More Product Development Lifecycle (PDLC). The team has already completed proof of concept work and is moving into the pilot phase. This consultant will partner with two existing internal resources to bring outside expertise, fresh ideas, implementation experience, and best practices from similar Agentic AI initiatives.Day-to-Day Responsibilities? Partner with Automation & AI team on pilot execution? Evaluate and refine current Agentic AI architecture and roadmap? Identify additional opportunities to automate SDLC/PDLC activities? Design and implement agent workflows and orchestration patterns? Establish best practices around governance, security, evaluation, and scalability? Collaborate with internal technical resources to accelerate adoption? Bring market expertise, lessons learned, and innovative approaches from previous implementationsHelp define success metrics and production rollout strategyExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Service Engineer

Samsara?s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with... More installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You?ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with 3-5 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments. In this role, you will: Monitor installation milestones and project progress in partnership with Samsara Implementation Consultants, ensuring timely resolution of installation challenges, project risks, and partner-related issues while maintaining quality standards.Serve as the primary point of contact for installation escalations and technical troubleshooting.Monitor customer satisfaction throughout deployments and identify and resolve root causes of dissatisfaction.Develop project-specific installation guides using Samsara best practices and provide onsite training for installation technicians.Coordinate with installation vendors to ensure projects are completed on time, within budget, and according to Samsara's quality standards.Provide onsite oversight for complex and large-scale deployments, including site readiness assessments, installer coordination, real-time troubleshooting, and quality assurance.Perform first-of-kind and highly complex installations, acting as the hands-on technical expert.Proactively identify project risks, develop mitigation strategies, and keep deployments on track.Document lessons learned and drive continuous process improvements with installation partners.Collaborate with Customer Success, Implementation, and Product teams to share feedback, resolve issues, and enhance the overall installation experience.Ensure all installations comply with safety requirements and Samsara best practices.Verify that Statements of Work (SOWs) align with project installation requirements and objectives.Champion Samsara's core values, including customer success, long-term thinking, continuous learning, inclusivity, and teamworkWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less