Communications Conversation Manager (Reddit)

TEAM: Communications / Editorial
LOCATION: Remote (East Coast -EST!)
SCHEDULE: 30 hours/week ; early morning overlap with SF team required
WORK HOURS: Approximately 8:00 AM – 2:00 PM ET (early hours supporting SF stakeholders)
DURATION: 7 Month Contract (16-weeks + 2 week training period + possibility to extend)
START DATE: Approximately 3 weeks

ABOUT THIS ROLE:

This is a leading subscription platform at the center of connected fitness, with more than 150 million athletes across over 190 countries. This company helps people connect through movement, offering athletes a place to track activities, build community, and stay motivated.

Insight Global is seeking a Communications Conversation Manager (Reddit) to join the Communications team. Reporting directly to the Digital Editorial Manager, this person will serve as the primary Reddit Community Manager, helping foster meaningful conversations and strengthen relationships with users across Reddit communities.

This role is highly community-focused and requires someone who can independently manage conversations, identify emerging topics, craft thoughtful responses, and collaborate closely with Product and Communications partners. The ideal candidate understands Reddit culture, has experience supporting major consumer brands, and can confidently represent Strava's voice within the community.

DAY-TO-DAY:

• Monitor and engage with conversations across company-related Reddit communities and related subreddits
• Identify relevant threads, discussions, product feedback, and emerging community trends
• Log conversations and discussion threads within internal tracking systems for visibility and reporting
• Draft community responses aligned with the company's voice and submit for stakeholder review and approval
• Publish approved responses and maintain ongoing conversations with community members
• Manage inbound Reddit engagement and support moderation activities as needed
• Partner closely with Product Communications, Engineering, and Communications teams to ensure messaging accuracy
• Run and monitor Reddit Ads campaigns when appropriate
• Escalate community concerns, product feedback, and high-visibility conversations to internal stakeholders
• Support editorial calendar initiatives and occasional content publishing efforts
• Collaborate daily through Slack with cross-functional teams primarily located in San Francisco
• Maintain strong knowledge of Strava's product, features, and technical terminology to support authentic community engagement

Top 3 Wants:

• Direct Reddit community management experience
• Experience working for a recognizable technology or consumer-facing brand
• Strong independent communication skills with extensive Slack and cross-functional collaboration experience

Interview Process
Two Rounds

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

• 2-4 years of Community Management experience, specifically on Reddit
• Experience managing and engaging online communities for consumer-facing brands
• Strong understanding of Reddit, including subreddits, moderation practices, user profiles, community engagement strategies, and Reddit Ads
• Ability to work independently while collaborating cross-functionally through Slack and remote teams
• Strong written communication skills with exceptional attention to detail and brand voice consistency
• Experience partnering with Product, Communications, Marketing, and Editorial stakeholders
• Prior experience working within a technology company or well-known consumer brand
• Familiarity with Strava's product and ability to understand technical/product-related conversations
• Comfortable working flexible early-morning hours to support a primarily San Francisco-based team

Tech Stack

• Reddit
• Reddit Ads
• Slack
• Google Workspace
• Asana (preferred)
• Dash Social (preferred)
• Internal Content & Community Tracking Tools

Nice to Have Skills & Experience

• Experience at large companies/ brands such as Duolingo, Patagonia, Apple, PlayStation, Sephora, or similar consumer technology brands
• Existing familiarity with company as a user or member
• Experience supporting editorial content calendars and content planning
• Community moderation experience within highly engaged online communities
• Social media publishing experience across multiple platforms

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.