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Position SummaryThe Technology Service Operations Manager is responsible for overseeing the end-to-end lifecycle of IT operational support tickets, ensuring clear ownership, continuous progress, and... More adherence to defined service level agreements (SLAs) across IT teams. This role serves as the central point of coordination for service operations, driving accountability, improving service delivery efficiency, and maintaining visibility across all active workstreams.This position does not include direct people management but requires strong cross-functional leadership and process ownership, including oversight of Jira Service Management workflows and operational asset coordination.Key Responsibilities- Own and manage the full lifecycle of operational support tickets from intake through resolution and closure- Monitor and enforce SLAs, ensuring timely responses, updates, and issue resolution- Act as the central authority for ticket routing, assignment, and escalation- Identify and drive resolution of stalled or aging tickets across teams- Coordinate cross-functional handoffs between IT teams, ensuring clear ownership transitions- Maintain visibility into all active tickets, ensuring defined ownership, next steps, and status updates- Develop and maintain dashboards and reporting on SLA performance, ticket trends, and backlog health- Lead operational reviews to identify bottlenecks and drive continuous improvement- Ensure adherence to ticketing standards, documentation, and process consistency- Create and manage Jira Service Management (JSM) workflows, including request types, queues, SLAs, and basic automation rules- Build and maintain Jira dashboards and reporting to support operational visibilityOperational & Asset Management Responsibilities- Support equipment ordering, provisioning, and tracking of IT assets- Manage contract-related updates including new orders, returns, and asset decommissioning- Maintain accurate and organized inventory of IT equipment- Coordinate e-waste handling and disposal in compliance with company and regulatory standards- Schedule and support inventory audits and lifecycle management activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Project Manager to support a top-priority application development initiative for a client in the Richmond area. This is a 12+ month hybrid contract requiring 4 days... More onsite per week. The IT Project Manager will lead projects from initiation through delivery, ensuring outcomes are completed on time, within scope, and on budget while aligning with business goals and governance standards. The pay range for this role $40-$48/hr.Responsibilities? Lead end-to-end IT project delivery, managing scope, schedule, budget, risks, issues, and dependencies? Partner with business and IT stakeholders to align solutions with strategic and operational needs? Adhere to and champion PMO standards, governance, and documentation practices? Develop and maintain project plans, charters, status reports, and other key artifacts? Facilitate project meetings, document decisions and action items, and communicate progress? Lead current- and future-state business process documentation and improvement efforts? Track and report project KPIs and provide updates to executive leadership? Coordinate cross-functional teams, vendors, and external partners? Manage vendor deliverables, statements of work, milestones, and invoice approvals? Lead solution acceptance, go-live readiness, and transition to operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Project Manager to support a top-priority application development initiative for a client in the Richmond area. This is a 12+ month hybrid contract requiring 4 days... More onsite per week. The IT Project Manager will lead projects from initiation through delivery, ensuring outcomes are completed on time, within scope, and on budget while aligning with business goals and governance standards. The pay range for this role $40-$48/hr.Responsibilities? Lead end-to-end IT project delivery, managing scope, schedule, budget, risks, issues, and dependencies? Partner with business and IT stakeholders to align solutions with strategic and operational needs? Adhere to and champion PMO standards, governance, and documentation practices? Develop and maintain project plans, charters, status reports, and other key artifacts? Facilitate project meetings, document decisions and action items, and communicate progress? Lead current- and future-state business process documentation and improvement efforts? Track and report project KPIs and provide updates to executive leadership? Coordinate cross-functional teams, vendors, and external partners? Manage vendor deliverables, statements of work, milestones, and invoice approvals? Lead solution acceptance, go-live readiness, and transition to operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled MES Support/IT Analyst to join our team. The successful candidate will be responsible for supporting the Tulip MES platform, designing/developing Tulip applications, and... More providing general IT troubleshooting for the PCs running the MES Tulip software. This role requires a strong understanding of discrete manufacturing processes and the ability to ensure product genealogy and traceability. The position is onsite with a start time from 5 AM to 2 PM, Monday to Friday with Saturday shifts required at critical times. Second shift is also available starting at 1PM to 9PM. Key Responsibilities:?MES Platform Support: Provide technical support and maintenance for the Tulip MES platform, ensuring optimal performance and reliability.?IT Troubleshooting: Perform general IT troubleshooting on the PCs running the MES Tulip software, including hardware and software issues.?API Support / Development: Support the underlying APIs that keep the business data running.?Data Communication: Utilize Kepware to facilitate seamless data communication between various manufacturing systems.?Manufacturing Processes: Understand and support discrete manufacturing processes, ensuring efficient and effective production workflows.?Genealogy and Traceability: Ensure comprehensive product genealogy and traceability, maintaining accurate records and documentation for all manufacturing activities.?Problem Solving: Diagnose and resolve technical issues related to MES and IT systems, providing timely and effective solutions.?Collaboration: Work closely with cross-functional teams, including production, quality, and IT, to support manufacturing operations and continuous improvement initiatives.?Compliance: Ensure all activities comply with industry standards and regulatory requirements, particularly those related to defense manufacturing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Maintenance HVAC Technician located near Kalamazoo, MI. Looking for a person that has a 20?30-minute commute. You will join a highly respected real estate company and... More will be a part of their facilities team. Main function of this role is to travel to multiple commercial facilities to operate, maintain, troubleshoot, and repair facility equipment on all systems. This individual must assure that equipment is being maintained in any energy efficient, safe manner, and down time is reduced to a minimum by anticipation of necessary repairs and keeping records of past operating experiences. You will be expected to perform inspections and repairs to assigned property interior and exterior areas, including wars and flooring, installed fixture, roofing systems, lighting etc. You will be given a company van, work cell phone, uniform, and equipment as needed to perform job functions. Administrative Tasks?Submit P-card Receipts Daily ?Update work order status in real time ?Utilize CMMS systems such as Corrigo for all work performed. ?Perform Vehicle Safety Inspection ?Escalating problems or issues to Customer and Manager in a timely manner ?Attend work and safety meetings as required ?Any and all other duties and tasks assigned. Physical Work Requirements: ?Lifting up to 80 lbs. ?Working from heights. ?Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead. ?Working in adverse conditions (i.e., extreme cold,?extreme?hot). ?Driving for long periods of time. ?Climbing a ladder with a 300 lb weight limit while carrying a tool bag weighing approximately 20 lbs. ?Climbing a ladder up to 30 feet. ?Must be available for Call-in work and perform other duties as required. Job Responsibilities:?Performance of ongoing preventive and repair response work orders on facility mechanical, electrical, and other installed systems, equipment, and other components.?Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned buildings.?Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.?Respond effectively to all emergencies.?Prepare and submit to management summary reports listing conditions found in the performance of assigned work and recommend and/or suggest action to be taken.?Study and become familiar with the various items of equipment, and the methods required to use them properly, that are required in everyday activities. This to include building automation systems, fire / life safety systems, and any other building related equipment.?Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.?Maintain compliance to State, County, or City Ordinances, Codes, or Laws.?Must be willing and able to support any afterhours building related activity as required.?Attend periodic training seminars.?Other assigned operational tasks as may be typically expected of the Mobile Engineer role.?Candidate will be provided tools required to perform assigned work scope.Compensation:$30/hr to $38/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a IT Support Technician II is responsible for providing on-site technical support and services to ensure the smooth operation of IT systems and... More infrastructure at various company locations. This role involves troubleshooting hardware and software issues, managing IT assets, and collaborating with other IT teams to deliver high-quality support to end-users.Must be located in WisconsinSalary Range : $70,000 - $80,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Own end-to-end delivery of cross-functional IT programs with fixed business deadlines, coordinating across GTM, Finance, FP&A, RevOps, Data, and Engineering teams.- Lead enterprise integrations... More across IT infrastructure (devices, installations, licensing), employee platforms (SharePoint, Google Workspace), Salesforce access and licensing, particularly an M&A background. - Translate business objectives into clear IT scope, integrated program plans, milestones, dependencies, and execution cadence.- Drive day-to-day execution, issue resolution, and risk mitigation to ensure on-time, high-quality delivery.- Establish and maintain strong governance, including status reporting, dependency tracking, and executive-ready communications.- Partner closely with business stakeholders to define requirements, manage tradeoffs, and ensure alignment across teams.- Ensure system, data, and reporting readiness to support business-critical launches and transitions.Identify downstream impacts and integration points across CRM, finance, data, and reporting platforms.- Serve as the single point of accountability for delivery, escalation, and cross-team coordination.Pay Rate: $95-100/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Desk /Help DeskTaking ticketsResolving IT IssuesUtilizing strong customer serivesWe are a company committed to creating diverse and inclusive environments where people can bring their full,... More authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?The Agile Project Manager will not be expected to facilitate any of the other ceremonies for the teams unless it is a new team and they need to directly model the correct behavior to teach the... More team.?The Agile Project Manager will help the teams develop working agreements including DoD and DoR and define with the teams how they will function without a dedicated Scrum Master as the team members take owner of these responsibilities within the team.?The Agile Project Manager will need to be self-motivated and make independent decisions to evaluate the areas of each team that needs agile coaching and attention, attending the various teams events and ceremonies where it?s needed.?IT Project Management responsibilities will include:oWorking with teams to identify dependencies, define milestones and delivery dates for complex cross-team projects.oIdentify and manage project risks/issues and provide status reporting.oManage forecasts and budgets. An ideal candidate will have experience managing budgets and forecasts in Clarity as well.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Network Engineer to work hybrid supporting one of our large financial education clients. The Network Engineer is responsible for ensuring the stability, integrity, and... More efficient operation of all network infrastructure systems that support and protect client business functions globally. The scope includes legacy Cisco products, Meraki and Cloud based infrastructure. The position activities range from high level design through detailed implementation, management, monitoring, and optimization. The position focus is on design support, operational stability, and global infrastructure WAN\LAN monitoring. On larger business process centric projects, this Network Engineer acts as a subject matter expert and technical team lead. The position interacts with both technical and non-technical internal customers and coordinates work with external vendors. The Network Engineer applies communication, analytical, and problem-solving skills to identify, communicate, and resolve complex issues impacting IT systems. The position will be hybrid, with onsite as required in Charlottesville VA.ESSENTIAL FUNCTIONS 1. Manage operationally focused projects within the IT Operations department? Serve as project lead for IT efforts involving an operational technology focus? Manage communication plan, budget, schedule, and vendors on IT Operations network projects? Serve as the network subject matter expert for operational IT projects? Create and maintain documentation as it relates to system design, device configuration, monitoring processes, and management tasks.? Accountable for operational technology process analysis and design. 2. Operationalize LAN/WAN circuits and assist in network topology redesigns.? Provide technical expertise on designs and assist with optimization efforts.? Research, test, and source circuits and infrastructure devices from vendors.? Recommend and implement system level improvements in existing network topology.? Collaborate with IT managers to ensure network operations mesh with overall business requirements and schedules.3. Install, upgrade and manage network equipment.? Determine the priorities of needed upgrades and make decisions on the appropriate equipment to use. ? Install and configure routers, switches, load balancers, firewalls and other network equipment.? Perform hardware upgrades and system software upgrades.? Collaborate with and coordinate external vendors as necessary.4. Resolve network problems and maintain stability of the network.? Investigate and resolve complex system related performance problems ? tier 3 support.? Guide other staff in routine management tasks and minor issue resolution.? Develop capacity planning processes to ensure a stable and scalable network.5. Monitor, maintain, support and optimize all networked software and associated operating systems.? Oversee enterprise-wide network system monitoring processes and perform daily device checks.? Operationalize maintenance and support schedules for all network devices.? Investigate data flow bottlenecks and implement changes to optimize efficient, effective data transfer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less