Job Search Results for help desk

Insight Global is looking for an application support engineer to join an existing team for a large financial institution in the Charlotte, NC or Plano, TX. The group supports a wide range of... More applications; batch, BI platform, and niche technologies- mostly java or .net based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end!The manager needs individuals who can DRIVE the incidents They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is growing and is looking to hire a Helpdesk Eng 1 to join their team! As a Helpdesk Engineer I you will be responsible for ensuring the effective use of systems/services like Jira, Google... More Workspaces, MacOS, Windows, JAMF, Office 365, Slack, and Zoom. This is an exciting opportunity as you will play a key role in ensuring that all technical issues are resolved efficiently and that the client?s high standards of customer service are maintained consistently. The ideal candidate will have strong experience supporting Mac and Windows and possess excellent communication skills.This is a part-time position requiring 24 hours per week, with 3 days per week in the San Francisco office.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in... More our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.Promptly respond to Executive technology support issues 24x7x365.Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives. Ensure outstanding tickets are regularly updated to reflect the status.Maintain confidentiality and privacy in all dealings with executives.Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.Administer and maintain IT, including user account management, access control, security configurations, and software updates.Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.Participate in evaluating and recommending appropriate IT solutions.Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.Stay informed about industry trends, emerging technologies, and best practices related to IT.Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations,... More and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami, FL. You will be the go-to expert for IT support across our team. You?ll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.Key Responsibilities? Provide hands-on technical support for Mac desktops and laptops.? Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).? Manage user accounts, permissions, and system configurations.? Maintain and support hardware, software, and network systems.? Document technical processes and create user-friendly guides.? Collaborate with cross-functional teams to identify and resolve IT challenges.? Proactively monitor systems and suggest improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.? Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary... More equipment.? Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.? Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program? Track phone calls and emailed support tickets using ticket tracking system? Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.? Support team vision, goals, and metricsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$29/hr to $33/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Insight Global is looking for an Application Support Associate for a leading wealth management firm. In this role, you will provide advanced application support by responding to inquiries... More and resolving complex issues escalated from IT support or business units. You?ll diagnose root causes, implement fixes, and ensure all support tickets are resolved within established SLAs. Responsibilities include researching application functionality, integration points, and connectivity failures, as well as documenting processes and operational procedures in collaboration with vendors. You will assist with user acceptance testing, manage change deployments, and participate in vendor meetings. Additionally, you?ll track and report issues, recommend process improvements, and maintain strong communication to ensure technology enables business operations. This position offers growth opportunities for individuals who are curious, proactive, and detail-oriented.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.? Performs... More diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components? Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance? Follows procedures to communicate, report, and escalate incidents to appropriate LeadsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for an ESS Helpdesk Technician to join the team immediately. This position requires an active SECRET clearance. As a Electronic Security Systems Help Desk Technician, you will:Monitor... More and respond daily to submitted C?Cure and Milestonehelp tickets.Acknowledge receipt of tickets and gather additional information from end users.Document troubleshooting steps, resolutions, and updates in the ticketing system.Close completed tickets and escalate unresolved issues to the COR weekly.Provide weekly reporting on ticket status, common issues, and resolution times.Troubleshoot and support:C?Cure 9000 (v3.0 or higher) access control systemsMilestone XProtect Corporate (2022 or higher) video management systemsiSTAR Door Controller hardware, Recording Servers, encoders, and decodersConfigure and modify badge programming, monitor views, and camera settings.Maintain a detailed log of help desk activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to bring on a PLM Application Analyst to sit onsite 5x a week in Hartford, CT. This person will be responsible for the administration of Teamcenter Application Rich client,... More active workspace and Teamcenter reporting and analytics. They will also be responsible for performing software releases, system upgrades & patches ad well as troubleshooting any issues in current Teamcenter implementations. In addition, they will respond and resolve Help Desk tickets and provide support for Digital Thread Enterprise Applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less