Job Search Results for help desk
Feb 06, 2025
Portland, OR
|
Help Desk
|
Perm
|
$65k - $75k (estimate)
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The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 28, 2025
Maple Grove, MN
|
Help Desk
|
Contract
|
$32 - $40 (hourly estimate)
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Insight Global is seeking a highly skilled IT Support Technician to join one of our Minnesota based clients in a Tier III capacity. This hands-on role involves managing approximately 15 daily support... calls from internal employees facing technical challenges across desktops, laptops, mobile devices, monitors, and enterprise applications. The ideal candidate will be adept at troubleshooting hardware and software issues, refreshing computers through imaging and deployment, and providing expert-level support for Microsoft tools including Copilot, SharePoint, Teams, and OneNote. This is a dynamic support role that demands strong technical acumen, clear communication, and a proactive approach to problem-solving. You?ll be expected to respond to both phone and email inquiries, leveraging service management tools and industry best practices to ensure timely and effective resolution of IT issues.This role requires you to be on-site 5 days/week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 03, 2025
Everett, WA
|
Help Desk
|
Contract-to-perm
|
$18 - $22 (hourly estimate)
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? Basic following step by step FDA regulated instructions? Managing full life cycle of product assembly (assembly, testing/calibrating, finishing)? Communicate daily progress to factory lead to... ensure that assembly of products is meeting standardUtilizing hand held Fluke products to complete assembly operationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 13, 2025
Philadelphia, PA
|
Help Desk
|
Contract-to-perm
|
$17 - $21 (hourly estimate)
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Job DescriptionA large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call... center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is second shift Sunday-Thursday flex start and end time between 2-3PM and 10-11:30PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 22, 2025
Sandston, VA
|
Help Desk
|
Contract,Perm Possible
|
$21 - $26 (hourly estimate)
{"JobID":436728,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-77.27,"Longitude":37.51,"Distance":null},"State":"Virginia","Zip":"23150","ReferenceID":"RIC-42aedff1-7608-42a7-a4f5-5117b7eea7be","PostedDate":"\/Date(1755888437000)\/","Description":"We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments \u0026 hardware technologies. The ideal candidate will be responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities:? Infrastructure Management:? Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs.? Monitor system performance, troubleshoot issues, and perform routine maintenance.? Manage and optimize GPU workloads for AI, machine learning, and data processing applications.? Monitoring and Reporting:? Utilize monitoring tools to track performance metrics and identify potential issues.? Generate reports on system performance and capacity planning.? Documentation and Compliance:? Maintain accurate documentation of configurations, procedures, and inventory.? Ensure compliance with data center policies and industry standards.? Collaboration:? Work closely with cross-functional teams to support project deployments and upgrades.? Provide technical support and training to team members and end-users.pay rate for this is 20-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Data Center Technician","City":"Sandston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Education:? Bachelor?s degree in Computer Science, Information Technology, or a related field, or equivalent experience.Experience:? 5+ years of experience in data center operations or IT support? Hands-on experience with data center technologies such as virtualization, cloud computing, and networking.Technical Skills:? Proficiency in server hardware configuration, RAID setups, and backup solutions.? Knowledge of networking protocols and configurations (TCP/IP, VLANs, etc.).Soft Skills:? Strong problem-solving abilities and attention to detail.? Excellent communication skills and a team-oriented mindset.Preferred Qualifications:? Experience with data center automation and orchestration tools.? Certifications in relevant technologies (e.g., NVIDIA Certified Professional, CompTIA, Cisco).Working Conditions:? Ability to lift heavy equipment and work in a fast-paced environment.? Willingness to work on-call and flexible hours as required.","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments & hardware technologies. The ideal candidate will be... responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities:? Infrastructure Management:? Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs.? Monitor system performance, troubleshoot issues, and perform routine maintenance.? Manage and optimize GPU workloads for AI, machine learning, and data processing applications.? Monitoring and Reporting:? Utilize monitoring tools to track performance metrics and identify potential issues.? Generate reports on system performance and capacity planning.? Documentation and Compliance:? Maintain accurate documentation of configurations, procedures, and inventory.? Ensure compliance with data center policies and industry standards.? Collaboration:? Work closely with cross-functional teams to support project deployments and upgrades.? Provide technical support and training to team members and end-users.pay rate for this is 20-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 05, 2025
Portland, OR
|
Help Desk
|
Contract
|
$21 - $26 (hourly estimate)
{"JobID":441417,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.69,"Longitude":45.48,"Distance":null},"State":"Oregon","Zip":"97239","ReferenceID":"HNW-b780d383-a3fd-4f37-bf6c-b03626a05494","PostedDate":"\/Date(1757114448000)\/","Description":"The Field Service Techs will deploy desktop computers, laptops, printers, and other endpoint devices across OHSU?s new hospital build. They will collaborate with other IT stakeholders and clinical/operational end users to properly deploy devices and troubleshoot any issues that arise. This is a 21 week contract beginning 10/1/25 and running through 4/30/26.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Field Services Technician","City":"Portland","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Associates Degree or Higher2 years general IT experience","Skills":"Prior field services experiencePrior experience installing computersPrior healthcare experience","Industry":"Help Desk","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The Field Service Techs will deploy desktop computers, laptops, printers, and other endpoint devices across OHSU?s new hospital build. They will collaborate with other IT stakeholders and... clinical/operational end users to properly deploy devices and troubleshoot any issues that arise. This is a 21 week contract beginning 10/1/25 and running through 4/30/26.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 19, 2025
Miami, FL
|
Help Desk
|
Contract
|
$27 - $34 (hourly estimate)
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As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall digital heath of the brand restaurants. This role involves the effective and strategic monitoring of... core order injection processes to identify and resolve issues that may cause restaurants to operate below optimal digital health standards. This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 21, 2025
Boydton, VA
|
Help Desk
|
Contract,Perm Possible
|
$40 - $50 (hourly estimate)
{"JobID":436383,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-78.38,"Longitude":36.66,"Distance":null},"State":"Virginia","Zip":"23917","ReferenceID":"RIC-f19fbe2d-fd39-4340-b532-8fafbbd2f5d3","PostedDate":"\/Date(1755787461000)\/","Description":"Insight Global is seeking a talented and motivated professional to join a large technology client as a Critical Environment Facility Support Engineer with a focus on Electrical \u0026 Mechanical Systems. This person will perform basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with limited supervision. Responsibilities include:?Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)?Ability to follow operating procedures (SOPs) for critical environment planned work activities?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies?Assist in the troubleshooting, repair and replacement of instrument sensors and calibration.?Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller onesPay rate is 25-35/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Critical Environments Facility Support Engineer","City":"Boydton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)?5+ year(s) work/applied learning experience in technical fields (e.g. automotive, electrical, controls, data center)?Experience with electrical systems in a high availability assembly / manufacturing / critical infrastructure environment such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields.?All candidates must hold an OSHA or OSHA-approved NFPA 70E Certification?Have a Fundamental understanding of the National Electrical Code?Experience with Power Interruption Testing (PIT)?Experience with Remote Power Panel (RPP) shutdown of 1 source. Critical Load is still supplied through one source (?N?).?Experience with PDU shutdown for power meter replacement.?Experience with building management systems (EPMS)?Experience with System control panel preventative maintenance?Experience with Uninterruptible Power Supply (UPS) preventative maintenance","Skills":"?Qualified Electrical Worker?Previous datacenter experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":50.0000,"SalaryLow":40.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a talented and motivated professional to join a large technology client as a Critical Environment Facility Support Engineer with a focus on Electrical & Mechanical Systems.... This person will perform basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with limited supervision. Responsibilities include:?Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)?Ability to follow operating procedures (SOPs) for critical environment planned work activities?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies?Assist in the troubleshooting, repair and replacement of instrument sensors and calibration.?Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller onesPay rate is 25-35/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 22, 2025
Boydton, VA
|
Help Desk
|
Contract
|
$18 - $22 (hourly estimate)
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Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 27, 2024
Braintree, MA
|
Desktop Support
|
Contract
|
$34 - $42 (hourly estimate)
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Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 3 Support Specialist","City":"Braintree","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Windows Desktop Operating Systems -- version 10 \u0026 11 -- Expert Level skillset required *Windows server 2016 \u0026 2019 experience (Basic understanding of build, configure, troubleshoot, app. Installs) Experience is required *Citrix Virtual Desktop -- Desktop Director experience/understanding, or at a minimum understand the Virtual Desktop Technology solutions *VMware 6.5 or greater -- strong skillset given Aspire is 80% virtualized, intermediate experience supporting and working with Virtual servers *Microsoft Deployment Tools (MDT) Server experience -- level 2 or 3 skillset with this application (level 2 = advanced, level 3 = expert) *Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies *Printing and MS Server Print Servers -- conceptual understanding, experience is a plus *Cloud phone solutions (Ring Central) -- not a must, a strong technical person can pick this up. *HP Desktop experience, Lenovo \u0026 HP Laptops experience *Strong understanding of Imaging systems -- MDT comes into play here *Experience with some end point encryption tools e.g. Sophos preferred *Strong Customer Service Skills (will need reference checks here) *Mobility -- a vehicle is a MUST as this individual will travel to the various Aspire sites and assist with on site end user support, or assist with backend infrastructure support for the NOC and Tier 3 resource *Wireless Technologies understanding e.g. Meraki, Cisco, Aerohive, Ruckus, etc. *Ability to foster and build upon vendor relationships *Understanding of Apple IOS devices and technology, iCloud, iTunes, familiarity with Apple iPhone devices","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":33.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .