Job Search Results for remote customer service

REMOTE Senior Product Manager

A customer of Insight Global is looking for a Remote Senior Product Manager to join thier team. The Senior Product Manager leads the development and delivery of the clients proprietary software... More products. This role works closely with customers and internal teams to understand needs, translate them into product solutions, and bring those solutions to market. It requires strong technical expertise, strategic thinking, and the ability to execute day-to-day product initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Data Integration Analyst

The Data Integrations Analyst II plays a key role in the design, enablement, enhancement, and management of data integration implementations of the GuidingCare? application. The Data Integrations... More Analyst works closely with customer liaisons and the engineering team on gathering customer data and information requirements as a key enabler of data ingestion and transformation and the company?s end-to-end technology solutions. Essential Duties And Responsibilities ?Responsible for building end-to-end solutions and understanding of data transformation as it flows through key business processes ?Perform technical analysis, query databases and do data mining in various modules of GuidingCare ?Design mappings (extracting, transforming and loading data) and ETL transformations from a variety of data formats like JSON, XML, CSV, TXT, HL7 and EDI and structure into enterprise-scale databases ?Initiate, conduct and facilitate discussions with multiple stakeholders, and translate the results, document and communicate data integration requirements ?Analyze, design, optimize and enhance EDI applications specifications in various formats that include HIPAA standard formats - Electronic Data Interchange (EDI) ?Work closely with engineering and business stakeholders to understand and gather customer?s data integration requirements ?Collaborate with Project Managers to manage scope, customer expectations, technical requirements, and provide input into the project plan by identification of risks, dependencies, and stakeholders. ?Document and maintain the APIs (Application Programming Interface) and help the clients to implement the same ?Provide feedback of storage infrastructure and application designs to ensure they are aligned with business requirements. ?Analyze common issues in API calls that include various error codes in 4xx series and business logic validation ?Assist client to set up SSO (Single Sign-On) to login into the GuidingCare? product using a variety of SSO mechanisms like Basic Single Sign-On, OAuth2.0 and Federated Single Sign-On with SAML 2.0 ?Provide the global Product Support Team with guidance and technical knowledge on reported data and data integrations issues. ?Maintain data integration documentation and process flow of all data interfaces ?Support data interface development, testing, integration, and deployment in partnership with global Product Management, Engineering, Quality Assurance and Interface teams ?Provide internal and external (client) training relative to data integration solutions and operational proceduresWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE HRIS Analyst

- A customer is seeking a fully remote HRIS Analyst. This role will serve as a strategic partner between HR, Payroll, and IT, ensuring HR processes are aligned with enterprise IT standards for... More security, auditability, and scalability. This role is critical in helping modernize and streamline HR systems while maintaining strong relationships with HR and Payroll stakeholders. - The ideal candidate brings a consulting mindset, deep technical expertise in UKG Pro with ADP and LMS integrations, and the ability to navigate complex organizational dynamics. Success in this role requires the ability to build trust, understand current-state processes, and guide teams toward more standardized, secure, and efficient future-state solutions. - Partner closely with HR and Payroll to understand existing processes and identify gaps relative to IT, security, and audit requirements - Provide thoughtful recommendations to align HR workflows with enterprise IT standards while respecting functional ownership - Act as a trusted advisor, helping HR understand why certain processes must follow IT governance models - Influence without authority, guiding teams toward adoption of standardized processes and controls - Serve as the primary subject matter expert for UKG Pro, including configuration, enhancements, and ongoing optimization - Manage and support integrations between UKG Pro, ADP, LMS platforms, and other HR-related systems - Support multiple platform versions and integration patterns as systems evolve - Develop and maintain reports, dashboards, and analytics within UKG Pro to support HR, Payroll, and leadership needs - Can pay up to $130,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Systems Engineer III

Insight Global is seeking a Remote Systems Engineer III for our telecommunications client. This engineer will play a critical role in a large-scale cable modem platform migration, supporting the... More transition from CommScope to Harmonic. The ideal candidate has deep hands-on experience in DOCSIS environments, cable modem migrations, and ISP networks, along with strong documentation and procedural skills. Day-to-Day: Support a large-scale migration project transitioning cable modems from CommScope to Harmonic Write and execute Methods of Procedure (MOPs) for migration activities Document completed work, changes, and outcomes in detail Perform packet inspection and analysis using ActiveLogic or Sandvine Configure cable modems and manage IP address assignment via DHCP platforms (Incognito or equivalent) Collaborate with engineering and network teams to ensure smooth customer migrationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote QA Test Engineer

Insight Global is looking for a Remote QA Test Engineer in support of one of our large healthcare clients. The QA Test Engineer plays a critical role in ensuring the quality, reliability, and... More functionality of member-facing applications across web and mobile platforms. This individual will support the Member Portal team, testing web and mobile applications, APIs, and chatbots that support member experiences. Reporting to the QA Manager, this role collaborates closely with developers, product owners, and other project stakeholders to maintain high-quality application standards throughout the development lifecycle. Their day to day includes: - Execute manual and automated test cases to validate application functionality, performance, and usability across web and mobile platforms.- Contribute to the creation, review, and maintenance of comprehensive test plans and test cases for application-specific testing.- Identify, document, and track defects with clear, detailed reproduction steps and supporting evidence.- Perform functional testing to ensure features meet defined business and technical requirements.- Collaborate closely with developers, product owners, and project teams to align testing efforts with IT objectives, business processes, and client needs.- Participate in test case reviews and provide feedback on application behavior, edge cases, and potential risks.- Support the team?s transition from manual testing toward automation, contributing where possible to automated test coverage.- Maintain a strong focus on quality, usability, and overall member experience.Compensation: $40/hr - $49/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote MLE - INTL Nearshore

Insight Global is looking for a Machine Learning Engineer/Data Scientist to help lead the design, development, and deployment of scalable machine learning models that power business decisions across... More this company?s enterprise. This role combines technical depth in ML/AI with a strong understanding of business domains such as Sales, Service, Finance, Order Fulfillment, and Supply Chain. You will collaborate closely with Data Scientists, Data Engineers, and business partners to build production-ready solutions that drive measurable impact.Responsibilities:Machine Learning Development & Deployment-Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross-sell/upsell opportunity identification.-Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.-Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.Cross-Functional ML Use Cases-Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.-Develop domain-specific models and continuously improve them using feedback loops and real-world performance data.Model Governance and MLOps-Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.-Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).Data Engineering and Feature Architecture-Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.-Perform feature selection, transformation, and engineering aligned with each domain?s business logic.Communication & Stakeholder Collaboration-Present technical insights and model results to business and executive stakeholders in a clear, actionable format.-Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect- Remote

Position Overview: Insight Global is seeking a Solution Architect for one of our largest clients in Cleveland, Ohio.This role will focus on Master Data Management (MDM) initiatives?specifically... More across the customer domains?while supporting architecture design, data quality solutions, and enterprise technology lifecycle activities. This individual will be responsible for leveraging strong functional expertise in Customer Master Data Management (MDM) to support solution design, system enhancements, and enterprise data strategies.They will contribute to and support Cloud Application Development, particularly in areas involving data quality monitoring, reporting, and related technology configuration. They will lead technology lifecycle activities including evaluation, selection, implementation, ongoing support, and retirement of MDM-related technologies and assess alternative technical architectures based on feasibility, resource requirements (people, hardware, software), risks, cost, documentation needs, and alignment with enterprise strategy. They will need to provide architectural direction and guidance to IT delivery teams to ensure solutions align with enterprise standards and best practices.salary: $140k-$150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE AI Product Manager

Insight Global is seeking a AI Product Manager to join a global healthcare insurance provider client. This candidate will be responsible for providing product management support for the build out of... More AI agents to support customs claims, benefits accumulators and the customer service ID card space. The ideal candidate profile is someone who has demonstrated knowledge of technical AI and agentic concepts and has strong communication skills and experience working with technical stakeholders. This is a contract to start with the potential to convert for the right candidate. Compensation: $70 - 90/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL REMOTE QA Engineer

? Conduct exploratory testing using scenario-based approaches to uncover bugs and edge cases beyond scripted paths.? Collaborate with developers to reproduce and debug issues, with a focus on... More improving product reliability and customer satisfaction.? Write and maintain automated integration tests in JavaScript.? Test RESTful APIs, leveraging Postman or similar tools.? Query relational databases to validate test outcomes and support investigation of issues.? Pull down branches to test locally using Git/GitHub, participating in code reviews when needed.? Optionally create and maintain synthetic monitoring tests in Datadog (bonus points if you already have experience).? Partner with Product to provide test insights that shape user experience improvements.? Clearly document test results, defects, and exploratory testing logs.? Engage in daily standups, sprint planning, retros, and other agile ceremonies.? Embrace and uphold our core values of grit, growth, and simplicityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Claims Application Support Analyst

A customer is seeking a fully remote Claims Application Support Analyst. - Provide day-to-day application support across claims platforms- Troubleshoot and resolve production issues, service tickets,... More and user inquiries- Execute code deployments and system updates- Support testing cycles, including validation in lower environments- Assist with an upcoming system upgrade initiative- Maintain detailed documentation and audit evidence to support compliance requirements- Collaborate with internal teams to ensure system performance and reliability- Can pay $50-55/hWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less