Job Search Results for help desk

A client of Insight Globals is looking for a Tier 2 IT Support Analyst to join their team in Iriving, TX. This primary responsibility of the candidate will be taking phone calls from a phone queue,... More answering chats, working the unassigned queue and being the desktop support point of contact for the 100 onsite end users. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our top clients is looking for a voice provisioning analyst to join their SLC, UT team. This individual will be working at one of the premier financial institutions in the world to better... More enhance their skills as a technical professional. The types of events that drive the work CES performs includes: Employee Onboarding, Employee Mobility and Transfers, Leavers and Terminations, Firm Mergers, Acquisitions, & Divestitures, and Divisional Restructuring. Location Strategy projects and other strategic business initiatives also generate work for the team which manages the entitlements access and system configuration of technology products and services that span three work streams: Information Privilege Management, Voice Privilege Management, and Market Data Privilege Management. CES is constantly focused on transformation and improving the client experience. They partner with various Engineering, Human Resources, Risk, and Compliance teams to create fast, easy, and scalable solutions that meet the continuously changing demands of technology and our business. The ideal individual will be a strong mix of technical ability and personality. They will be working daily with clients of the firm, and they will need to be able to communicate effectively internally and externally.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking skilled and customer-focused Endpoint Technicians to provide hands-on support for workstation and device-related issues. This role involves break/fix troubleshooting, hardware... More deployment, and responding to service requests for workstations, printers, phones, and other endpoint devices. The ideal candidate will have strong technical skills, a proactive mindset, and a commitment to excellent customer service.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is seeking an IT Hardware Asset Specialistto join their team! This individual will be responsible for coordinating between procurement and IT teams to ship and receive... More hardware, complete audits, and manage inventory. Hardware may include but is not limited to switches, desktops, monitors, wall connectors, cables, servers, and more. This individual will be in communication with multiple teams across the organization to ensure that shipments and inventory received are accurate, inventory is managed in a timely matter, and there are no discrepancies between finance, procurement, and IT. Compensation:$15/hr to $17/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is seeking a highly skilled individual in India to support the clients Cloud Contact Center. You will be providing technical support for Oracle Session Border Controller... More products. On a day to day basis you will be resolving complex voice and video communication issues, ensuring secure and reliable SIP trunking and VoIP services for customers. Your responsibilities will include providing technical support for the Oracle SBC solutions, including configuration, troubleshooting, and optimization. You will be diagnosing and resolving issues related to SIP signaling, media flow, security policies and interoperability with third party systems. A major part of your roll will be collaborating with customers and internal teams to analyze network and call flow problems. In addition you will assist in the deployment and integration of SBCs within customer environment and report all unresolved issues to the technical assistance center. It is vital you maintain documentation of support cases, solutions, and best practices and stay current with Oracle SBC product updates, features, and industry standards.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and motivated professional to join a large technology client as a Critical Environment Facility Support Engineer with a focus on Electrical & Mechanical Systems.... More This person will perform basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with limited supervision. Responsibilities include:Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)Ability to follow operating procedures (SOPs) for critical environment planned work activitiesEnsure all safety procedures are adhered to while performing work and comply with all physical security procedures and policiesAssist in the troubleshooting, repair and replacement of instrument sensors and calibration.Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller onesPay rate is 25-35/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Production Support Analyst to join one of our enterprise clients in Richmond, VA. The ideal candidate will be responsible for providing 24X7 end to end detailed... More monitoring and support of all infrastructure and application components which includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Shift is Thursday, Friday, Saturday 7 am - 8 pm. Responsibilities include, but not limited to: * Use of monitoring tools to proactively identify and research potential production incidents. * Respond to alerts regarding potential production incidents. * Escalate to advanced support as needed for problem resolution. * Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. * Perform all environment routing, cycling, and implementation of splash pages. * Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. * Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. * Develop procedures for trouble shooting and possible resolution of issues. * Execute procedures reliably and escalate appropriately to solve incidents quicklyPay range is $27/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Respond to end user submitted requests for assistance by performing analysis, diagnosis, and resolution of technical problems and recommend/implement corrective solutions.Install, configure, test,... More maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required service levels.Work with various internal IT systems to provide end user support.Collaborate with IT to ensure efficient operation of the companys technical support model.Interface directly with IT management on various IT projects.Provide feedback on internal IT documentation and processes to improve the quality of work provided.Assist with the development of end user and IT technical and procedural documentation as directed.Act as liaison between IT and the businessInterface with IT management on technical issues pertaining to their assigned role.Performs other related duties as assigned or requestedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Youll lead a small but growing support operation (currently six agents) and jump in personally when high-stakes issues arise. Your mandate: tighten day-to-day ticket management, improve after-hours... More accountability, and be the voice of the customer across Alpine.100K OTEWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less