Job Search Results for call center

As a Fire service technician, you will receive calls from the Service Resource Center detailing equipment or system malfunctions. You'll contact customer representatives to identify and diagnose... More issues, performing necessary repairs on electronic fire alarm systems and related building products. Following troubleshooting procedures and technical manuals, you'll service, troubleshoot, and install various Fire & Life Safety systems, including SimplexGrinnell. Your role involves interpreting blueprints, diagrams, and specifications, while consistently communicating with district staff and customers to ensure satisfaction. Additionally, you'll complete service acknowledgements, obtain customer signatures, participate in on-call rotations, and help train or mentor team members.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for... More the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).Essential Job FunctionsProvide Tier 2 and Tier 3 support for Voice systems.Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds). Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.Provide training, as requested.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough... More knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).**This position requires you to be on site at our HQ in Houston, TX.Responsibilities:- Resolves customer concerns via phone, email, live chat, or social media;- Assists customers with the placement of orders, exchanges, or refunds;- Helps with complaints, errors, account questions, billing, cancelations, and other queries;- Identifies and assesses the customers needs to achieve satisfaction;- Provides accurate, valid, up-to-date and complete information about products;- Meets individual and CSR team satisfaction targets;- Provide appropriate solutions and alternatives to customers within the specified average time limits;- Goes the extra mile to engage and satisfy customers;- Greets and follows up with walk-in customers;- Creates and updates customer accounts;- Ensures proper customer satisfaction is being delivered at all times;- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

What you will do:Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctionsContact customer representative and determine equipment/systems... More problemsDiagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sitesFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happinessComplete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computersObtain customer signature upon completing service call assignmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Design and implement scalable network components across public cloud platforms, including Azure and AWS, ensuring high availability and performance.Enhance the security posture of multi-cloud... More environments, implementing advanced solutions to safeguard data and operations.Collaborate with security operations and architecture to address network security gaps.Collaborate with cross-functional teams to implement seamless integrations across PaaS, IaaS, and SaaS environments.Mentor and support team members, fostering knowledge sharing and professional growth within the Cloud Networking team.Monitor and manage multi-cloud networking environments, driving incident response, root cause analysis, and problem resolution to enhance system reliability.Lead enterprise networking efforts for routing/peering connectivity, SD-WAN, firewalls, load balancers, and all other critical infrastructure components.Support Cloud Center of Excellence (CCoE) initiatives, fostering cloud adoption and alignment with organizational goals.Develop comprehensive documentation for cloud networking services, M&A integrations/migration projects, streamlining onboarding and operational efficiency.Implement networking best practices to optimize and simplify cloud platforms, achieving significant cost savings and operational efficiency.Established processes to ensure compliance with SOX and PCI standards, including detailed evidence creation and audit readiness.Research and introduce emerging cloud networking technologies and trends to simplify and modernize the network footprint.Provide architectural and engineering expertise across business units, collaborating with security and other technical teams.Act as the escalation point for networking-related issues, including security, resolving complex challenges and ensuring seamless team collaboration.Drive automation initiatives, leveraging Infrastructure as Code (IaC) and Configuration as Code (CaC) to enhance operational efficiency and reduce manual tasks enhancing scalability.Lead networking tech debt reduction initiatives, adopting best practices and optimizing existing infrastructure.Manage and maintain load balancing platforms, ensuring efficient traffic distribution and uptime.Support cloud disaster recovery plans and business continuity strategies, ensuring minimal downtime and operational resilience.Monitor and improve networking metrics and KPIs, promoting operational excellence and accountability.Participate in on-call rotations to provide after-hours support, ensuring uninterrupted operations.Advocated for automation to streamline day-to-day operations, reducing manual workloads and improving system efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Under the guidance of the Division Supply Chain Manager and in support of the Supply Chain Lead, the Supply Chain Field Expeditor ensures accountability for equipment, facilitates field operations,... More and supports inventory accuracy at different field locations. This role also involves dispatch operations to provide backup coverage when needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A retail employer in the Cincinnati area is seeking a Team Lead for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 12 dispatchers for... More IoT refrigeration maintenance. Responsibilities include:- Supervising, managing, and directing the activities of Facilities Management Support Resources.- Working with Customer to provide Deliverables as outlined herein during the Term.- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.- Gain knowledge of Customers Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.- Coordinate Services with Customers personnel.- Communicate and escalate issues as in a timely manner.- Ensure the Services satisfy Customers business needs by aligning to the specifications of this Statement of Work.Complete Deliverables:(a)Reviewing and maintaining weekly employee and FM Team productivity reports using Customer systems and tools(b)Monitoring feedback channels and ensuring information is regularly reviewed with FM Team members(c)Providing weekly summaries to Customer on FM Team composition, performance, and productivity(d)Scheduling and coordinating Services in accordance with Customers requirements, as communicated to Service Provider in writing(e)Establishing, assigning, and tracking of shifts and schedules for FM Team members(f)Coordinating assigned activities as required by Customer and the programWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Minneapolis, MN. As an... More IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6 month contract to hire opportunity!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less