Job Search Results for call center

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the Facilities Maintenance & Engineering team. Dispatch Agents serve as a critical first point of contact for... More facilities-related incidents across approximately 2,800 stores nationwide. This role is highly dynamic and requires strong real-time communication, quick judgment, and the ability to adapt under pressure.Daily responsibilities include answering inbound phone calls and emails related to facilities work orders, accurately documenting issues, and troubleshooting reported events in partnership with field technicians. Dispatch Agents must be able to quickly assess urgency, prioritize competing requests, and guide store teams through established processes while maintaining calm, confident communication.The primary goal of this program is to protect the client against product loss, operational disruption, and safety risks within stores. Dispatch Agents coordinate service with on-site technicians, store management, and internal stakeholders while managing a fast-paced queue of work orders across multiple systems simultaneously.This role requires individuals who can think on their feet, communicate clearly in time-sensitive situations, and make sound decisions with incomplete information. Successful candidates are comfortable operating in a high-volume, call-center-style environment and are confident navigating frequent change, shifting priorities, and real-time problem solving.Key Responsibilities:- Answer inbound phone calls and emails related to facilities incidents and maintenance requests- Create, triage, and prioritize work orders (25?40 per day) based on urgency and business impact- Clearly guide store teams and technicians through established processes and next steps- Troubleshoot and assess issues in real time, escalating appropriately when needed- Coordinate service efforts between technicians, store leadership, and internal partners- Accurately document work orders and interactions across multiple systems (phone, email, Maximo)- Operate effectively in a fast-paced digital environment while handling multiple active ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the Facilities Maintenance & Engineering team. Dispatch Agents serve as a critical first point of contact for... More facilities-related incidents across approximately 2,800 stores nationwide. This role is highly dynamic and requires strong real-time communication, quick judgment, and the ability to adapt under pressure.Daily responsibilities include answering inbound phone calls and emails related to facilities work orders, accurately documenting issues, and troubleshooting reported events in partnership with field technicians. Dispatch Agents must be able to quickly assess urgency, prioritize competing requests, and guide store teams through established processes while maintaining calm, confident communication.The primary goal of this program is to protect the client against product loss, operational disruption, and safety risks within stores. Dispatch Agents coordinate service with on-site technicians, store management, and internal stakeholders while managing a fast-paced queue of work orders across multiple systems simultaneously.This role requires individuals who can think on their feet, communicate clearly in time-sensitive situations, and make sound decisions with incomplete information. Successful candidates are comfortable operating in a high-volume, call-center-style environment and are confident navigating frequent change, shifting priorities, and real-time problem solving.Key Responsibilities:- Answer inbound phone calls and emails related to facilities incidents and maintenance requests- Create, triage, and prioritize work orders (25?40 per day) based on urgency and business impact- Clearly guide store teams and technicians through established processes and next steps- Troubleshoot and assess issues in real time, escalating appropriately when needed- Coordinate service efforts between technicians, store leadership, and internal partners- Accurately document work orders and interactions across multiple systems (phone, email, Maximo)- Operate effectively in a fast-paced digital environment while handling multiple active ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for Annuities Customer Care Specialists to join their team in Shelton, CT . This person will join the newly created "brainchild" of two well established private equity... More firms--this new company will be focused on the fixed annuity space of life insurance. The Customer Care Specialist will work in a call center environment from 8am-6pm EST. He/she will report into the Customer Care Supervisor and will provide personalized support to customers through all digital avenues including over the phone, email, SMS, and online chat. Other tasks include be aren't limited to:? Effectively manage complex cases, document changes, and resolve customer inquiries? Manage high call volumes, respond promptly to written and verbal inquiries, and maintain high performance metrics ? Leverage product expertise to provide tailored support ; educate customers on self-service tools? Complete clear documentation of all client interactions and requests ? Ensure compliance with industry regulations, standards, and legal requirements and policies specific to the insurance sector--including customer data protection, claims handling, and privacy laws? Collaborate cross-functionally with internal teams and vendor partners to escalate and resolve complex issues; escalate critical issues to the Supervisor? Utilized advanced AI tools to improve client interactions, streamline service delivery, and enhance overall operational efficiencies This person will serve as the first point of contact customers will have and will need to provide exceptional service delivery as the company launches in Q1 2025. This is an amazing opportunity to join a start-up insurance company backed by well-established private equity firms! Compensation for this role is 65-85k per year annually. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and... More CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective?questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Tableau - Snowflake/SQL - write SQL code is important - Knowledge of call center metrics - def sets them apart - Familiarity with AI tools - chatgbt, cloud - Salesforce reporting - phone system... More (59) (nice systems) - Soft skill - self-starter, good communication - Overall - couple years of call center metrics over 6 yearWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Business Process Owner Senior ? Contact Center to own, optimize, and transform contact center processes. This role partners cross-functionally to align process... More strategy with enterprise experience goals, drives data-backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Support Desk Specialist will provide first-level IT support to internal end users in a high-volume call center environment. This role is heavily focused on identity verification, password resets,... More account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password... More resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate. Throughout the day, the analyst may shift between the patient support queue and the Tier 1 employee support queue based on call volume and operational needs. When shifting support to the CDS team, the analyst is responsible for supporting both patient users and internal employees in a high volume, hybrid service environment. The analyst manages a steady flow of inbound calls from patients seeking assistance with accessing and using the online health portal. Daily responsibilities include guiding patients through password resets, account login troubleshooting, portal navigation, browser cache and cookie clearing, linking family accounts, and resolving basic access issues. This portion of the role requires strong communication skills, patience, professionalism, and the ability to remain calm when interacting with frustrated or upset patients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto. This role will be responsible for end-to-end... More technical solution design across large-scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future-ready contact centre solutions.Responsibilities include the below: -Lead end-to-end solution design for Contact Centre initiatives, from early business ideation through implementation-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach-Translate business needs into clear, scalable, and supportable contact centre designs-Own solution designs across core contact centre services including:Call recordingWorkforce management / call force managementAgent desktopIVR and self-service-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)-Act as a senior design authority, reviewing and influencing technical decisions across programs-Work closely with program managers to ensure purpose traceability and requirements-to-function alignment-Produce clear, well-structured solution design documentation and present designs to both technical and non-technical audiences-Provide mentorship and guidance to other designers and technology team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less