Job Search Results for call center

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $115k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $115k-$125K per year +10% bonus. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $101k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Unified Communications Sr Engineer ? Cloud provides technical leadership, architectural direction, and end-to-end ownership of global cloud-based Unified Communications and Contact Center... More platforms. This role is responsible for the strategy, design, migration, operational reliability, and continuous improvement of UCaaS and CCaaS services, with a primary focus on Webex Calling and Cloud Contact Center. This position serves as a senior technical authority across cloud migration initiatives, hybrid architectures, PSTN/SBC integrations, and global service delivery. The role partners closely with IT leadership, security, network teams, managed service providers, and business stakeholders to ensure scalable, secure, and resilient communications services that support global operations.Position Responsibilities may include, but not limited to:?Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center?Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions?Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)?Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity?Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation?Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert?Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting?Support AV and video collaboration integrations aligned with enterprise UC platforms?Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center?Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments?Other projects or duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client is family owned and operated business of self storage units. They are seeking an inside sales representative to sit full time onsite at their main call center in South Bend,... More IN.Primary Responsibilities:? Lead Conversion: Primary daily responsibilities include converting incoming sales calls into rented units, managing and following up on tenant inquiries and reservations, and helping prospective customers identify the storage solution that best meets their needs.? Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and building strong rapport with customers.Secondary Responsibilities:? Administrative Tasks: Handle administrative duties as needed, including account research, maintenance task creation, inventory reconciliation, delinquent collection calls, and processing payments.? Company Meetings: Participate in company meetings and training sessions to stay updated on company policies, procedures, and industry trends.? Software Proficiency: Utilize management and office software effectively to streamline daily tasks and improve efficiency.Hours:? During Training: 10:00 AM ? 5:00 PM, Monday through Friday.? After Training: 10:00 AM ? 6:00 PM, Monday through Friday.Weekend Requirements:? Required to be on call for one weekend a month, which includes bringing the work laptop home and answering calls from home.? Required to work a maximum of two Saturdays a month from 8:30 AM ? 3:00 PM.? If you?re on call the same weekend as your Saturday shift, your hours will be from 9:00 AM ? 2:00 PM.? The week following an on-call weekend, you may take one unpaid day off.? The week following a Saturday shift, you may take a half day or full day off, unpaid.? These items do not stackWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analysis & AI Performance Evaluation?Analyze call data to determine whether the AI system is performing as expected.?Review 20?50 calls per day to assess intent recognition, routing accuracy,... More and conversational quality.?Use native reporting tools, Excel, and (ideally) Power BI to surface insights and performance trends.?Identify gaps, misroutes, and opportunities for improvement.Business Analysis & Process Mapping?Gather requirements from business stakeholders and translate them into clear documentation.?Map current state and future state processes using Visio or similar tools.?Convert business needs into graphical flows for conversational design teams.?Support design sessions for conversational flows, IVR logic, and AI enabled routing.Testing & Implementation Support?Develop and execute test cases for conversational flows (voice and chat).?Validate backend logic to ensure the AI behaves according to requirements.?Support implementation, regression testing, and post deployment validation.?Understand how different customers phrase the same intent and ensure the system handles variations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:? Serve as the day-to-day contact for assigned client accounts, providing timely and professional support.? Manage and monitor client reporting schedules, deliverables, and... More operational processes.? Analyze reports, account data, and exception reporting to identify trends, issues, and opportunities for improvement.? Ensure the accuracy and quality of client-facing documentation and reporting.? Coordinate with internal departments including Operations, IT, Finance, Audit, and other business units to support client initiatives and resolve issues.? Communicate process updates, system enhancements, and operational changes to stakeholders.? Track and escalate client concerns, risks, or service issues as needed.? Support special projects and client-driven initiatives.? Review operational workflows and account inventories to ensure alignment with client objectives.? Manage exception reports and ensure timely resolution of outstanding items.? Maintain detailed documentation of processes, client requirements, and business procedures.Assist with inbound client support call center and operational coverage as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Lead Network Engineer to support the design, implementation, and ongoing stability of their enterprise network environment. This person will serve as a senior technical... More resource across network projects, escalated support, and infrastructure strategy, with a strong focus on Cisco networking, data center/campus environments, cloud connectivity, DNS/DDI, firewalls, SD-WAN, and network security.This role is ideal for someone who has been hands-on in complex enterprise environments, preferably healthcare or hospital systems. The right candidate will be able to troubleshoot deeply, explain what they did and how they did it, lead technical direction, and guide junior engineers and network data technicians.This position is 50% project-based and 50% Tier 2/3 support and requires three days onsite Tuesday?Thursday in North Philadelphia.ResponsibilitiesDesign, implement, maintain, and support enterprise network infrastructure across data center, campus, wireless, firewall, cloud, and SD-WAN environments.Lead technical direction for network initiatives, including migrations, upgrades, routing changes, load balancing, cloud connectivity, and network security improvements.Provide Tier 2/3 troubleshooting for complex network issues, including routing, switching, firewall, wireless, DNS/DDI, application performance, latency, and connectivity incidents.Triage and isolate network issues impacting clinical and business applications, such as application slowness, imaging transmission issues, or data center connectivity problems.Partner with senior engineers, infrastructure teams, application teams, security teams, and external vendors to resolve issues and deliver projects.Support network migration efforts, including the eventual transition from Extreme and Aruba environments to a more standardized Cisco footprint.Help design and support routing from campus locations to data centers and cloud environments, including load balancing and workload movement between on-prem and cloud.Mentor and guide junior network engineers and network data technicians by providing technical leadership, direction, and best practices.Develop and maintain network standards, identify areas for improvement, recommend upgrades, and support long-term network strategy.Participate in 24x7 on-call support rotation for critical network infrastructure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serves as the primary resource responsible for making recommendations and proactively monitoring the organization?s architecture and network technologies to ensure optimal capacity, throughput,... More performance, reliability, stability, and overall operational effectiveness. Designs, implements, and maintains integrated network architectures for new computer systems and physical infrastructure, including firewalls, routers, switches, LAN/WAN/Wireless networks, Internet Service Providers, DNS, security certificates, antivirus and antimalware solutions, VPN connectivity, and advanced threat protection, while remediating security vulnerabilities to deliver a secure and reliable network environment. Architects, implements, and manages VoIP and telecommunications systems such as video conferencing, PBX, instant messaging, call center platforms, and related services. Participates in an on-call rotation and provides escalated support across network, security, and communications domains. Documents IT infrastructure disaster recovery efforts related to system recovery, internet outages, and full network disaster scenarios, ensuring compliance and regulatory requirements, particularly in the design of these solutions. Collaborates regularly with business units to design and deliver solutions aligned to hardware and network infrastructure needs and remains flexible to perform additional duties and projects as assigned.Salary for this role ranges from $120,000-$128,000 annually.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less