Job Search Results for call center

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is... More customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.Responsibilities: -Handle all inbound customer calls related to HVAC service and support-Provide professional, clear, and timely communication to customers-Gather and document customer information accurately-Coordinate service requests and escalate issues as needed-Deliver a consistent, customer-first experience on every interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

HD Supply is seeking entry-level Credit Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the... More primary entry point into HD Supply?s broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.Key Responsibilities:?Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams?Serve as the first point of contact for credit-related inquiries?Provide account information including balances, invoice copies, statements, and basic account status?Collect payment on every call when applicable (?collect on every call? model)?Route calls to collections or other departments when requests fall outside scope?Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions?Maintain a ?short and sweet? call approach focused on quick resolution and high efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and... More Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 3 remote Enrollment Specialists to support a network of private tuition based schools across the country.This is a fulltime, remote role working M-F with a rotating... More weekend schedule (3-6 hours once per month on Saturday/ Sunday).We?re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.You?ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You?ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn?t move forward the first time.This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.What You?ll Do-Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up-Receive inbound calls from families with questions about programs, availability, and next steps-Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement-Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice-Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family-Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special-Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation-Handle objections thoughtfully and guide families toward the right next step-Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM-Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer... More contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Roll and Responsibilities? Operate in a Call Center environment as a customer success advocate ? Receive inbound calls and make outbound calls to consumers ? Receive inbound text messages and facilitate outbound text messages to consumers ? Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers? mortgage loan inquiries/requests ? Effectively manage a pipeline of up to 75 loans ? Performing routine data entry and validation tasks? Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties ? Monitoring work queues and intervening as needed ? Interacting with multiple departments to expedite processing and/or issue resolution ? Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries ? Must request assistance for escalated and/or more complex issues to department senior associates or supervisors ? Meet outlined production and quality standards ? Follow established Policy and Procedures ? Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization?s desired culture and valuesPay rate: $24-$25 hourlyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a bilingual Communications Specialist specifically fluent in Zapotec to join a legal professional services firm. The Communications Specialist is responsible for... More efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. This person will be able to sit remotely for the duration of the project. Responsibilities include: Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls to claimants to answer questions. 2. Display courteous and professional dialogue whether through email or phone.3. Engage with claimants by going the extra mile and providing outstanding customer service. 4. Follow call center scripts when handling various calls. 5. Record notes in our call center database according to the procedures for each project. 6. Review calls or claims to provide information to the claimant, client, and other counsel outside the firm. 7. Review calls or claims submissions and apply completeness rules to determine completeness of required documentation. 8. Review financial and/or medical records and apply complex methodology in order to value claims. 9. Research and gather additional information on financial and medical terminology.10. Review financial and pharmaceutical documents for accuracy and in accordance with program settlement.11. Prepare correspondence to communicate benefit determinations. 12. Assist document intake team when needed. 13. Promote a safe and healthy work environment by adhering to organization standards and all applicable policies and procedures as outlined in the Employee Handbook.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a Customer Service Representative to serve as a primary point of contact for customers, internal teams, and external stakeholders. This role handles a high volume of customer inquiries... More related to billing, service issues, outages, and general account questions through phone, email, and a case management system. The ideal candidate is calm under pressure, detail-oriented, and skilled at problem-solving while delivering a professional and empathetic customer experience.Key Responsibilities? Handle inbound customer calls to address questions, concerns, and complaints while preventing escalation and maintaining high customer satisfaction? Make outbound calls to customers and internal stakeholders to follow up on open inquiries and ensure timely resolution? Manage customer issues through a case management system, ensuring accurate documentation and follow-through? Respond to customer inquiries via phone, email, and contact center applications? Clearly explain service-related information, including billing questions, rate changes, and service interruptions? Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction KPIs? Adhere to assigned work schedules and performance standards as outlined in call, case, and email scorecards? Schedule and dispatch internal field crews, including leak crews, new service inspectors, valve crews, line locators, and hydrant crews? Serve as a key point of contact for city personnel, government entities, contractors, and the public requiring support from Distribution teams? Use sound judgment to prioritize emergencies and outages, communicate updates to stakeholders, and dispatch appropriate personnel? Ensure all dispatch and service activity is properly documentedDevelop and maintain strong working knowledge of internal systems, policies, and procedures? Troubleshoot customer issues using critical thinking and probing questions to identify root causes? Provide accurate, consistent information while maintaining a supportive and empathetic approachCollaborate with internal teams to resolve complex or escalated service issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less