Job Search Results for help desk
Jun 05, 2025
Redmond, WA
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Help Desk
|
Contract
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$22 - $28 (hourly estimate)
{"JobID":418968,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.102363636364,"Longitude":47.6973636363636,"Distance":null},"State":"Washington","Zip":"98052","ReferenceID":"SEA-787082","PostedDate":"\/Date(1749150836000)\/","Description":"Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Support Technician","City":"Redmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years experience in a research environment.5+ years of experience in a data center or related field.Knowledge of Linux and server hardware support.Knowledge of networks and related hardware support.","Skills":"","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the... principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 18, 2025
Los Angeles, CA
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Help Desk
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Contract-to-perm
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$26 - $32 (hourly estimate)
{"JobID":420764,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-118.241,"Longitude":34.0570909090909,"Distance":null},"State":"California","Zip":"90017","ReferenceID":"DAL-789404","PostedDate":"\/Date(1750270468000)\/","Description":"The Remote Hands Specialist will assist all data center customers by providing \"best in class\" customer and technical support. The Remote Hands Technician will work with and support all customer demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Remote Hands Specialist","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of experience in Telecommunications or Data Center related fieldUnderstanding of network device deploymentAbility to communicate written and verballyProvide rotational on-call coverageUse of industry standard test equipmentTroubleshooting and root cause analysis skills Basic Understanding of Building Management System (BMS) and Branch","Skills":"CompTIA A+ / Net + Certification preferred","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.0000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The Remote Hands Specialist will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 01, 2025
Windsor Mill, MD
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Help Desk
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Contract,Perm Possible
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$42 - $52 (hourly estimate)
{"JobID":422624,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-76.772,"Longitude":39.3527272727273,"Distance":null},"State":"Maryland","Zip":"21244","ReferenceID":"DC0-792382","PostedDate":"\/Date(1751357775000)\/","Description":"Work directly with AWS and CCaaSDevelopers on issues, changes or updates that may be needed for existingservices/call flows. Lead efforts in planning and preparingfor CCaaS user migrations and transitions.Assist in the planning and implementationof new services or enhancement being rolled out to Field OfficesReviewing, planning andcoordinating platform updates, upgrades or maintenance BR: 30-45/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"CCaaS Administrator","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience in providing a CCaaS Application support.Experience with using ServiceNow IT Service Management.5 years of experience providing hands-on IT Support services.5 years of experience as an application or access administration platform.5 years of experience working with laptops running Microsoft Windows OS and Office365 suite.5 years of experience with application or account access administration and support.","Skills":"Excellent communication and interpersonal skills with the ability to collaborate effectively with customers. Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.Strong understanding of IVR terminology and services.High level of organization, reliability, and independence.Passion and understanding of technology.","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Work directly with AWS and CCaaSDevelopers on issues, changes or updates that may be needed for existingservices/call flows. Lead efforts in planning and preparingfor CCaaS user migrations and... transitions.Assist in the planning and implementationof new services or enhancement being rolled out to Field OfficesReviewing, planning andcoordinating platform updates, upgrades or maintenance BR: 30-45/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
May 27, 2025
Miami, FL
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Help Desk
|
Contract
|
$22 - $28 (hourly estimate)
{"JobID":417493,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.2647272727273,"Longitude":25.7889090909091,"Distance":null},"State":"Florida","Zip":"33126","ReferenceID":"MIA-784901","PostedDate":"\/Date(1748362575000)\/","Description":"This Field Technician will be supporting our clients Corporate Restaurant working to install new equipment. The restaurant environment can be dirty so this person needs to be willing to get their hands dirty when resolving issues. In this position, the Field Technician will also help to manage and ensure the best customer experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Field Technician","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- A Bachelor\u0027s degree, Associates, or High School Diploma, from an accredited college or university, or equivalent experience, is required - degree in Computer Science, Information Technology, Computer/Data Systems Management, or a related field is preferred- 1-3 years\u0027 experience- Technical expertise - IT backgroundGREAT PERSONALITY! - Needs great customer service skills!","Skills":"- Restaurant Industry experience -hardware install experienceField experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This Field Technician will be supporting our clients Corporate Restaurant working to install new equipment. The restaurant environment can be dirty so this person needs to be willing to get their... hands dirty when resolving issues. In this position, the Field Technician will also help to manage and ensure the best customer experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 25, 2025
Denver, CO
|
Help Desk
|
Contract-to-perm
|
$21 - $26 (hourly estimate)
{"JobID":421664,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-104.843818181818,"Longitude":39.7787272727273,"Distance":null},"State":"Colorado","Zip":"80237","ReferenceID":"SMF-790866","PostedDate":"\/Date(1750850166000)\/","Description":"Insight Globals Client, a top tier Title Company is seeking to hire a Desktop Support Technician to service their internal users. This Desktop Technician will be traveling around the metro Denver area to resolve support tickets in a timely manner and will be responding to onboarding and offboarding needs; deploying and collecting infrastructure, setting up user accounts, etc. This resource will support users both virtually and onsite for various hardware and software support, troubleshooting network connectivity issues and will help with other projects as assigned. The Desktop Tech will maintain clear documentation and efforts in the ticketing system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support Representative","City":"Denver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2+ years Technical Support *Great communication skills/customer service skills *Experience supporting users with MS Suite *Experience with MS Teams chat and meetings *Hardware troubleshooting; desktop, laptop *Familiar with Ticketing systems *Willingness to travel in the metro Denver area *Reliable transportation with a valid DL","Skills":"*Experience with Real estate software","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Globals Client, a top tier Title Company is seeking to hire a Desktop Support Technician to service their internal users. This Desktop Technician will be traveling around the metro Denver... area to resolve support tickets in a timely manner and will be responding to onboarding and offboarding needs; deploying and collecting infrastructure, setting up user accounts, etc. This resource will support users both virtually and onsite for various hardware and software support, troubleshooting network connectivity issues and will help with other projects as assigned. The Desktop Tech will maintain clear documentation and efforts in the ticketing system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Nov 10, 2022
Las Vegas, NV
|
Help Desk
|
Contract-to-perm
|
$19 - $24 (hourly estimate)
{"JobID":239603,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-115.127545454545,"Longitude":36.0932727272727,"Distance":null},"State":"Nevada","Zip":"89119","ReferenceID":"LSV-564225","PostedDate":"\/Date(1668118448000)\/","Description":"DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers\u0027 needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Application Support Technician","City":"Las Vegas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"MUST HAVES:? 2+ years of Information Technology experience (can be school)? Experience Supporting Applications ? Strong customer service skills? Troubleshooting skills via phone or in-person? Microsoft 0365 experience? Willing to travel to different locations in the Las Vegas Area (up to 4)? Ability to work weekends once a month on Sunday to test Microsoft Windows patching ? AA Degree or equivalent certification (A+, Network+, Security+)","Skills":"PLUSSES:? Healthcare experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.7500,"SalaryLow":19.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 04, 2025
Groton, CT
|
Help Desk
|
Contract-to-perm
|
$38 - $48 (hourly estimate)
{"JobID":418674,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-72.0187090909091,"Longitude":41.3610363636364,"Distance":null},"State":"Connecticut","Zip":"06340","ReferenceID":"HTD-786554","PostedDate":"\/Date(1749046547000)\/","Description":"Insight Global is seeking a Level 2 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through ServiceNow (SNOW), determining whether issues can be resolved internally or need to be escalated to the services, application, or networking teams. They will be coordinating with service providers and internal teams to schedule hardware and software fixed and managing ticket delegations. This person will provide software support for Canon enterprise printers by manage and coordinating approximately 150 support tickets per week. To do this, they will utilize ServiceNow to track and resolve issues and collaborate with various teams to ensure timely resolution of support tickets. Initially work fully onsite, with the potential to transition to a hybrid schedule (2 days onsite).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Printer Support Specialist","City":"Groton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-3 years of experience in desktop support with a focus on printersEnterprise level experienceStrong problem-solving and coordination skillsExperience with ServiceNow or similar ticketing systems","Skills":"Canon printer experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a Level 2 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through... ServiceNow (SNOW), determining whether issues can be resolved internally or need to be escalated to the services, application, or networking teams. They will be coordinating with service providers and internal teams to schedule hardware and software fixed and managing ticket delegations. This person will provide software support for Canon enterprise printers by manage and coordinating approximately 150 support tickets per week. To do this, they will utilize ServiceNow to track and resolve issues and collaborate with various teams to ensure timely resolution of support tickets. Initially work fully onsite, with the potential to transition to a hybrid schedule (2 days onsite).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 01, 2025
Windsor Mill, MD
|
Help Desk
|
Contract-to-perm
|
$26 - $32 (hourly estimate)
{"JobID":422623,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.7584545454545,"Longitude":39.3539090909091,"Distance":null},"State":"Maryland","Zip":"21244","ReferenceID":"DC0-792381","PostedDate":"\/Date(1751357775000)\/","Description":"Insight Global is looking for someone to join our high performing team responsible for building and supporting the enterprise open system platform of the Social Security Administration. Their mission is to meet the changing needs of the public and positively impact 65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the CCaaS platform (Amazon Connect). Selected candidates will be taking the phone calls, email message, log issues, and requests in the ticketing system and proving the initial assistance/troubleshooting to address customer issues. The pay range for this position is $23/hr - $30/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"On-Site Tier 1 Helpdesk Analyst","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on Microsoft Windows OS and Office365 suite- 1 year of experience using Service Now IT Service Management for logging tickets and requests- Strong understanding of IVR (Interactive Voice Response)- Excellent interpersonal and communication skills with the ability to collaborate effectively with customers- Flexible and positive attitude with interest in learning new technical skills- Strong problem-solving skills and the ability to work in a fast-paced environment - High level or organization, reliability, and independence","Skills":"- Strong written and verbal communication; ability to engage customers and respond effectively to questions - Self-starter, highly motivated individual who adapts to a dynamic work environment - Strong attention to detail with ability to operate effectively across multiple priorities- Prior Federal government experience","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.0000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for someone to join our high performing team responsible for building and supporting the enterprise open system platform of the Social Security Administration. Their mission... is to meet the changing needs of the public and positively impact 65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the CCaaS platform (Amazon Connect). Selected candidates will be taking the phone calls, email message, log issues, and requests in the ticketing system and proving the initial assistance/troubleshooting to address customer issues. The pay range for this position is $23/hr - $30/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 19, 2025
Erlanger, KY
|
Help Desk
|
Contract,Perm Possible
|
$25 - $31 (hourly estimate)
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Pay range: $29-32/hourThis individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger of IT... End User Support. They should proactively identify, research, and resolve technical problems. They will be in charge of configuring laptops for new hires and break-fix, image works stations, inventory of equipment, update tickets, mobility support, and any other duties assigned by the team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 30, 2025
San Antonio, TX
|
Help Desk
|
Perm
|
$50 - $58 (hourly estimate)
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The Project Support Specialist position is designed to assist the Project Team in support roles. The Project Team specialist could be tasked with things such as physical assembly, retrievals,... deployments, and other tasks. Day to Day:Support the Project Team with tasks assigned to assist the Engineers in successful project execution Monitor projects for projects without tasks and alert Project Management Monitor for incoming parts Assemble servers, SANs, NAS, laptops, etc Performs other related duties as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .