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Help Desk ? INTL Colombia

This is a fully remote Help Desk role open to candidates based in Colombia, supporting a large enterprise with users across retail stores, distribution centers, and corporate teams. The technician... More will serve as the first point of contact for IT issues via phone, email, and chat, managing and resolving tickets through ServiceNow. Daily support includes troubleshooting POS systems used in retail stores, assisting with printers and scanners (Lexmark, Zebra), resolving PC hardware and software issues, and addressing basic network connectivity problems.The role requires strong customer service skills, the ability to multitask in a fast-paced environment, and experience supporting enterprise users remotely. Technicians will communicate regularly using Microsoft Teams and Cisco Jabber, ensuring accurate documentation, timely resolution, and proper escalation when needed. This position offers the opportunity to grow within an established service desk team while working remotely from Colombia and aligning with MST-based operational hours, including evenings and weekends.Potential Shifts:Tues - Sat 5a - 130p off Sun/MonTues -Sat 6a - 230p off Sun/MonSun - Thurs 5a - 130p off Fri/SatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk Analyst - REMOTE ATL

Support Now is an essential sub-department of Field Operations. We provide support to corporate users and Chick-fil-A restaurants by making it easy for Operators, Team Members, and Staff to get... More answers, solve problems, and identify opportunities.We measure success by the speed, accuracy, and experience we provide. Our services include business support, IT and operations support, systems and application support, networking support, and many other technologies utilized by Chick-fil-A Franchisees. We also focus on continuous improvement, strategy, and insights to support where Chick-fil-A is headed tomorrow.IT Helpdesk Agents are responsible for supporting technologies used by Chick-fil-A Franchisees while delivering an effortless customer experience through phone and online support interactions.If you are passionate about joining a championship team that focuses on making it easy with care, Support Now is the place for you.The Help Desk Analyst I will provide exceptional customer support by helping restaurants and internal users quickly resolve technical issues and operational questions.Key ResponsibilitiesProvide an effortless customer experience through phone and online support interactionsUtilize ServiceNow ticketing system to thoroughly document issues, resolutions, and opportunitiesManage ticket queues daily to ensure tickets are updated and resolved effectivelyDiagnose and troubleshoot both simple and complex IT hardware and software issuesUtilize remote access tools, automation scripts, and monitoring platforms to resolve issuesFollow all Standard Operating Procedures (SOPs)Advocate for restaurants and own issues through completionSupport departmental goals related to Quality, Customer Satisfaction, and key performance metricsContribute to the knowledge base using KCS methodology by flagging, editing, and creating articlesMaintain restaurant and business acumen through required training sessionsDemonstrate strong teamwork and collaboration across projects and initiativesMaintain excellent attendance and adhere to assigned schedules**PLEASE READ**Local Atlanta candidates strongly preferredFirst 4 weeks onsite training in Atlanta, GA (M?F 8 AM ? 5 PM)Saturday availability requiredFlexible schedule required until permanent shift is assignedWork week may include Monday?Saturday scheduling with one weekday off (Tuesday, Wednesday, or Thursday)Remote/Hybrid opportunity following training Compensation: $17/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ERP Project Manager

An global leader in the energy solutions space is looking for a IT Project Manager that has overall strong skills leading, planning and executing on a variety of technology projects. They are... More currently working on warehouse extensions and are looking for this person initially to be the lead on extending/expanding their current ERP solution throughout the new warehouse. This would be both on finance and supply chain workstreams. The first 8-12 months would be focused purely on this ERP integrations and then they would be working on IT infrastructure focused projects (networking, security, etc) down the line. They should have experience working in both a waterfall/agile environment, experience with ADO/MS Project, and excellent communication. They also should be skilled at risk management and identifying risks. They will be working onsite 5 days a week!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Project Manager

An global leader in the energy solutions space is looking for a IT Project Manager that has overall strong skills leading, planning and executing on a variety of technology projects. They are... More currently working on warehouse extensions and are looking for this person initially to be the lead on extending/expanding their current ERP solution throughout the new warehouse. This would be both on finance and supply chain workstreams. The first 8-12 months would be focused purely on this ERP integrations and then they would be working on IT infrastructure focused projects (networking, security, etc) down the line. They should have experience working in both a waterfall/agile environment, experience with ADO/MS Project, and excellent communication. They also should be skilled at risk management and identifying risks. They will be working onsite 5 days a week!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IS Applications Analyst

We are seeking an IS Applications Analyst to support its Information Services Applications team. This role will focus on EEG-related applications, system testing, and validation efforts supporting... More clinical and operational initiatives. The analyst will partner closely with application leaders, clinical stakeholders, and project teams to ensure systems are functioning as expected and meeting business requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE - Active Directory Engineer

A large semiconductor electronics manufacturing company is seeking an Active Directory Engineer to join their team. This is a mid-level engineering and service-facing role. The person in this... More position should have practical working knowledge of AD, Entra ID, Microsoft 365 identity, access groups, service accounts, authentication patterns, conditional access concepts, and enterprise IT request workflows. The role does not require the person to be the final directory architect or senior identity designer, but it does require enough technical judgment to triage demand, identify risk, structure requests properly, resolve routine issues independently, and escalate complex matters with clear recommendations. The role works closely with the AD / Identity Leader, Senior AD Engineers, IAM / IGA teams, endpoint teams, application owners, infrastructure teams, and security stakeholders. This person will be the front facing AD Engineer for the entire enterprise. This is a remote opportunity working EST hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior ServiceNow Architect

We are seeking an experienced ServiceNow Architect to lead the design, development, and governance of scalable ServiceNow solutions. This role will focus on customer-facing applications, enterprise... More integrations, and establishing platform best practices to ensure long-term success and performance.? Architect and design end-to-end ServiceNow solutions aligned with business and IT strategies? Lead the implementation of customer-facing applications (e.g., Customer Service Management, portals, custom apps)? Define and enforce ServiceNow architecture standards, governance, and best practices? Design and oversee integrations between ServiceNow and external systems (REST, SOAP, APIs, middleware, etc.)? Collaborate with stakeholders to translate business requirements into technical solutions? Guide development teams on platform capabilities, configurations, and customizations? Conduct design reviews, code reviews, and ensure adherence to architectural standards? Optimize platform usage and recommend improvements for efficiency and user experienceStay current with ServiceNow releases, features, and industry trendsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Trailhead Content Migration Specialist

Insight Global is looking for a talented Learning Content Converter/Creator to join our team and lead the standardization of content templates used across various learning materials. This role... More involves reviewing and standardizing templates for onboarding, success guides, and success managers, ensuring consistency across all content modalities. This person will also expect to lead the migration of internal seller enablement content to format to the Trailhead platform, and net-new creation of these modules. This person will be playing a large role in producing Internal enablement content and then standardizing it to be input into Trailhead, Salesforce's internal and external learning enablement platform. This person will be completing 28 total modules over the span of 6 months that details over all 14 Cloud products Salesforce owns. This will be providing context on each of the 14 industries clouds, detailing out how the product works "under the hood", how to implement it, Hands-on demo lab completion and much more.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL-Identity GRC Engineer-Brazil, Chille, Colombia ,Costa Rica

? Bachelor?s degree in Information Systems, Cybersecurity, or a related field (or equivalent experience)? ~6+ years of experience in Identity & Access Management (IAM) operations or IT security... More administration? Strong experience in access governance and compliance ? Hands-on experience running access review campaigns (UAR / PAR)? Experience managing user entitlements, preferably in SAP GRC Access Control? Experience with privileged access management concepts and tools ? Familiarity with SAP Firefighter and privileged account governance across ADDS, cloud platforms, and ERP systems? Experience working with auditors or compliance teams ? Evidence collection and remediation of audit findings strongly preferred? Excellent communication, coordination, and stakeholder management skills? Strong attention to detail and operational execution mindsetWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Workday Supply Chain Implementation Support Analyst

Insight Global is seeking an Implementation Support Analyst to join one of the largest non-profit healthcare companies and the phases of a ERP system rollout. As our organization embarks on this... More major implementation, this role will provide critical leadership in requirements documentation, project support, user engagement, and data management. The ideal candidate has experience managing cloud-based healthcare ERP projects, understands healthcare workflows, and is eager to oversee a system being implemented from the ground up. Key Responsibilities:-Project Manage the ERP system implementation, including requirements gathering, process flow documentation, configuration management, testing coordination, and overall project oversight.-Assist with data migration, validation, and system integration efforts.-Work closely within a dynamic implementation team environment, and work with stakeholders across departments (IT, Supply Chain, and with vendors) to understand workflows and document system requirements.-Assist in the creation of training materials and provide support for user training sessions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less