Job Search Results for it manager
Dec 03, 2025
Mississauga, ON
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Project Manager
|
Contract
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$52 - $65 (hourly estimate)
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Insight Global is looking for a seasoned Project Manager experienced with SAP (S4/BRIM), Full-Stack Application and Cloud Integration to join a leading Courier and Logistics customer in Mississauga.... This is a hybrid role and requires 3x/week on site (days of the week are flexible).Project Scope:In this role, you will lead the delivery of mixed SAP and non-SAP application projects across an AWS-hosted landscape. The role spans SAP BRIM, BTP-based applications, and full-stack solutions built outside SAP. The position requires strong project management skills, an understanding of modern integration patterns, and the ability to coordinate work across cloud, SAP, and development teams while supporting a clean-core approach.Key Responsibilities? Manage end-to-end delivery of applications built in SAP BTP, within SAP, or on full-stack platforms (AWS-based).? Oversee project planning, scope, timelines, risk management, documentation, and stakeholder communication.? Coordinate development across in-house teams and external system integrators, ensuring alignment on design and standards.? Support architectural and technical discussions involving SAP, AWS services, and integration patterns.? Guide teams on clean-core principles, helping ensure custom development stays decoupled and maintainable.? Manage integration-focused workstreams, including APIs, event-driven patterns, and SAP CPI-based interfaces.? Partner with SAP BRIM experts and downstream teams to align requirements and solution designs.? Oversee testing cycles, deployment activities, change control, and operational readiness.? Monitor budgets, resources, dependencies, and project reporting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 03, 2025
El Segundo, CA
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Project Manager
|
Contract
|
$41 - $51 (hourly estimate)
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The role is responsible for end-to-end campaign execution within Braze, including setup, audience segmentation, scheduling, and advanced personalization using Liquid Logic with conditional content,... dynamic variables, and nested logic. This position ensures high-quality deployments across push, in-app, and proprietary channels through rigorous QA and troubleshooting. The candidate will collaborate closely with campaign owners, strategy teams, and engineers to ensure accurate campaign intake, optimize Braze SDK usage, and maintain alignment with brand and compliance standards. Responsibilities also include analyzing campaign performance, delivering actionable insights, implementing A/B testing strategies, and maintaining thorough documentation. Additional duties involve reviewing templates for brand and functional accuracy, mapping cross-channel user flows (with exposure to Salesforce Marketing Cloud), identifying platform limitations, and partnering with marketing operations to streamline workflows and enhance deployment efficiency. We are looking for someone who can work collaboratively with campaign owners to execute all aspects of campaign production within Braze. We need someone with experience in Liquid scripting and would prefer someone with exposure to Salesforce Marketing Cloud as well if possible.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 13, 2025
Waterford, MI
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Civil Engineering
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Contract-to-perm
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$32 - $40 (hourly estimate)
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As a GIS Technician, you?ll apply your surveying background to collect and manage mapping data using Trimble equipment and software. Your day includes setting up surveys, checking measurements, and... helping with construction or utility projects. You?ll do basic math to keep data accurate, make quick decisions in the field, and guide crew members. Good communication is key for working with clients, property owners, and your team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 13, 2025
Valencia, CA
|
Managerial / Professional
|
Perm
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$160k - $180k (estimate)
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A client in the medical device space is seeking a talented Sr. Manager of Digital Solutions to join their Revenue Enablement group driving alignment between technology and sales teams. The ideal... candidate will come from a medical device industry background and have strong demonstrated people management experience. This resource will be overseeing a team of digital Product Managers and working directly with IT teams to drive improvement and adoption of their suite of digital products. They will report into the Director of Revenue Enablement and be responsible for aligning product strategy with business priorities. Hands on technical experience is not required but a strong digital background including SFDC and Ecommerce tools is required. This opportunity is hybrid, 2-3 days per week onsite in Valencia, CA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 03, 2025
Lincoln, MA
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Database Administrator (DBA)
|
Contract
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$46 - $58 (hourly estimate)
{"JobID":440114,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Massachusetts","Zip":"01731","ReferenceID":"BOS-a7b6cc14-5de6-442f-9027-5d52e604234c","PostedDate":"\/Date(1756921703000)\/","Description":"An employer is seeking a Configuration Data Manager to support a large program for one of our top federal clients. This resource will be responsible for:Analyzing and recommending data requirements and specifications.Designing, normalizing, developing, installing, and implementing databases.Maintaining, monitoring, performance tuning, backup, and recovery of databases.Installing, configuring, and maintaining database management systems software.Analyzing and planning for anticipated changes in data capacity requirements.Developing and administering data standards, policies, and procedures.Developing and implementing data mining and data warehousing programs.Evaluating and providing recommendations on new database technologies and architectures.Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of data management services.Performing Microsoft SharePoint administration duties. Responsible for providing technical support for the SharePoint environment including assessment and implementation of new capabilities. Duties may include:Configuring SharePoint services and settings.Documenting SharePoint configuration and architecture.Managing content databases and creating new ones as required.Administering and maintaining sites.Managing site layout structure and content.Providing SharePoint support to end users.Other duties as assigned.Ideal hourly range $50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Data Manager","City":"Lincoln","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years\u0027 experience in a database administration/analyst position-Experience with SQL (able to generate custom reports)-Great verbal and written communication skills","Skills":"Access DB experience is a plus.","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":58.0000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An employer is seeking a Configuration Data Manager to support a large program for one of our top federal clients. This resource will be responsible for:Analyzing and recommending data requirements... and specifications.Designing, normalizing, developing, installing, and implementing databases.Maintaining, monitoring, performance tuning, backup, and recovery of databases.Installing, configuring, and maintaining database management systems software.Analyzing and planning for anticipated changes in data capacity requirements.Developing and administering data standards, policies, and procedures.Developing and implementing data mining and data warehousing programs.Evaluating and providing recommendations on new database technologies and architectures.Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of data management services.Performing Microsoft SharePoint administration duties. Responsible for providing technical support for the SharePoint environment including assessment and implementation of new capabilities. Duties may include:Configuring SharePoint services and settings.Documenting SharePoint configuration and architecture.Managing content databases and creating new ones as required.Administering and maintaining sites.Managing site layout structure and content.Providing SharePoint support to end users.Other duties as assigned.Ideal hourly range $50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 18, 2025
Miami, FL
|
Sales
|
Perm
|
$115k - $120k (estimate)
{"JobID":468615,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-80.2,"Longitude":25.77,"Distance":null},"State":"Florida","Zip":"33186","ReferenceID":"MIA-024b38a9-ad5d-486f-8d45-ef4a60724108","PostedDate":"\/Date(1763497930000)\/","Description":"Base Salary: 120k + bonuses DAY TO DAY: We?re looking for a Sales Manager who?s excited to grow our business by building strong relationships with home improvement contractors. You?ll own the whole sales process?from finding new opportunities to closing the deal. The ideal person has experience in SaaS or channel sales (especially in the home improvement space) and loves helping shape go-to-market plans for new products. If you enjoy a fast-paced environment, building great client connections, and hitting big goals, this role gives you the chance to really make an impact.Bonus/Pay Structure: This is a fully remote position, but must be local to somewhere in the Midwest - preferably FL or TX. Base salary- $120,000 per year, plus monthly commission of 30 BPS, with an additional guarantee of $10K per month for the first five months, OR whichever amount is higher in the first five months to help off-set your ramp up period. *First Year BonusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sales Manager","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of direct sales / business development - 5+ years of sales experience in the unsecured home improvement lending industry - Prior experience building a book of business/portfolio from the ground up - Ability to work cross-functionally to manage projects and sales cycles of varying complexity and size- Experience training individuals or teams - Great communication","Skills":"","Industry":"Sales","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":115000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Base Salary: 120k + bonuses DAY TO DAY: We?re looking for a Sales Manager who?s excited to grow our business by building strong relationships with home improvement contractors. You?ll own the whole... sales process?from finding new opportunities to closing the deal. The ideal person has experience in SaaS or channel sales (especially in the home improvement space) and loves helping shape go-to-market plans for new products. If you enjoy a fast-paced environment, building great client connections, and hitting big goals, this role gives you the chance to really make an impact.Bonus/Pay Structure: This is a fully remote position, but must be local to somewhere in the Midwest - preferably FL or TX. Base salary- $120,000 per year, plus monthly commission of 30 BPS, with an additional guarantee of $10K per month for the first five months, OR whichever amount is higher in the first five months to help off-set your ramp up period. *First Year BonusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 11, 2025
San Francisco, CA
|
Sales
|
Perm
|
$144k - $300k (estimate)
{"JobID":465838,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-122.39,"Longitude":37.76,"Distance":null},"State":"California","Zip":"94107","ReferenceID":"DGO-741d8724-bd90-4bee-a668-d4355d925a07","PostedDate":"\/Date(1762833785000)\/","Description":"Insight Global is hiring Business Development managers for a rapidly growing data annotation start-up in San Francisco. This organization offers data services to clients in various industries to help build smarter, safer, and more aligned AI systems by providing high-quality, human-annotated data and tools for data monetization. As a Business Development Manager, you?ll be responsible for driving growth by identifying, pursuing, and closing strategic opportunities with enterprise clients in the AI/ML space. Responsibilities: ?Identify and pursue new business opportunities with enterprise and strategic clients.?Build and maintain a robust pipeline of leads, managing the full sales cycle from prospecting to closing.?Negotiate partnership terms, contracts, and pricing to ensure win-win outcomes.?Collaborate with product and engineering teams to tailor solutions for client needs.?Stay ahead of industry trends to spot emerging opportunities and inform business strategy.Why Join Us?Be part of the founding team driving the growth engine of our AI company.?Opportunity to shape our business strategy and influence product direction.?Competitive compensation, flexible environment, and strong career progression.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Business Development Manager","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3-5 YOE in business development, strategic partnerships, or enterprise sales in tech/AI-B2B tech sales background with large companies -Basic understanding of AI/LLM -Lead Generation -Excellent communication, negotiation, and relationship-building skills.","Skills":"-Experience with larger ticket sales, generating multi-millions in revenue -Experience in SAND field (Semantic Annotation of Numeric Data in Web Tables)-B2B sales experience for Data/AI company (Becomes requirement for Lead position) ? existing network","Industry":"Sales","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":300000.0000,"SalaryLow":144000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is hiring Business Development managers for a rapidly growing data annotation start-up in San Francisco. This organization offers data services to clients in various industries to help... build smarter, safer, and more aligned AI systems by providing high-quality, human-annotated data and tools for data monetization. As a Business Development Manager, you?ll be responsible for driving growth by identifying, pursuing, and closing strategic opportunities with enterprise clients in the AI/ML space. Responsibilities: ?Identify and pursue new business opportunities with enterprise and strategic clients.?Build and maintain a robust pipeline of leads, managing the full sales cycle from prospecting to closing.?Negotiate partnership terms, contracts, and pricing to ensure win-win outcomes.?Collaborate with product and engineering teams to tailor solutions for client needs.?Stay ahead of industry trends to spot emerging opportunities and inform business strategy.Why Join Us?Be part of the founding team driving the growth engine of our AI company.?Opportunity to shape our business strategy and influence product direction.?Competitive compensation, flexible environment, and strong career progression.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Oct 14, 2025
Mississauga, ON
|
Engineering (Non IT)
|
Contract
|
$41 - $51 (hourly estimate)
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We are seeking a highly skilled Construction Program Manager with a strong hands-on background as a Refrigeration Technician to lead and oversee construction programs involving background of... refrigeration systems in commercial, industrial, or retail environments. This role combines technical expertise in refrigeration with strategic program management to ensure successful project execution, compliance, and client satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 30, 2025
Toronto, ON
|
Corporate Operations
|
Perm
|
$130k - $150k (estimate)
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The HR Manager will be instrumental in talent acquisition, development, engagement, and retention across the organization, its portfolio companies/business units, and new acquisitions. This is an... extraordinary opportunity for a high-potential people leader to drive strategy and play a critical role in the employment experience of hundreds of employees around the world.This role will have an estimated annual base salary of $130k-$150k CADWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Dec 01, 2025
Lebanon, TN
|
QA
|
Perm
|
$88k - $110k (estimate)
{"JobID":471892,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-86.32,"Longitude":36.2,"Distance":null},"State":"Tennessee","Zip":"37090","ReferenceID":"NAS-381883f8-fe03-4792-bebe-e37efe8f98b1","PostedDate":"\/Date(1764602690000)\/","Description":"The Complaints Manager will provide leadership to the Complaint Analysts who are responsible for evaluating, investigating and processing customer complaints. The position directs activities associated with complaint owners to ensure timely complaint processing. This position interacts closely with Customer Experience when customer follow-up is required and the Global Complaints Committee when complaints require reporting to regulatory authorities. This is expected to be a working manager role. Authority \u0026 Responsibilities:?Oversees the daily work activities of the Complaint Analyst team?Seeks out opportunities to standardize and improve complaint handling processes. Applies continuous improvement methodologies to drive operational excellence, regulatory compliance and business efficiency.?Monitors staff performance to ensure high quality and accurate complaint records based on regulatory expectations?Oversees the timely receipt and processing of incoming complaints from a variety of sources, including end-users, providers and other Permobil companies. ?Ensures Complaint Analysts make consistent and accurate complaint determination decisions?Ensures complaint investigations are processed in a uniform and timely manner, to meet company goals and/or reporting timelines?Works with Customer Experience to ensure complaint details are accurately recorded and customer follow-up is properly documented?Works with staff to ensure the successful execution of established policies and procedures for complaint processing?Collects data and prepares reports on customer complaints?Supports internal and external audits and health authority inspections?Provides additional hands on support to complaint analysts in the event of a complaint backlogWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Complaints Manager (backfill)","City":"Lebanon","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Bachelor\u0027s Degree?At least 5 years of experience in a quality assurance role?Previous people leader experience in a supervisor or manager role","Skills":"?Experience in complaint handling or customer service preferred?Experience in the medical device industry preferred","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":110000.0000,"SalaryLow":88000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The Complaints Manager will provide leadership to the Complaint Analysts who are responsible for evaluating, investigating and processing customer complaints. The position directs activities... associated with complaint owners to ensure timely complaint processing. This position interacts closely with Customer Experience when customer follow-up is required and the Global Complaints Committee when complaints require reporting to regulatory authorities. This is expected to be a working manager role. Authority & Responsibilities:?Oversees the daily work activities of the Complaint Analyst team?Seeks out opportunities to standardize and improve complaint handling processes. Applies continuous improvement methodologies to drive operational excellence, regulatory compliance and business efficiency.?Monitors staff performance to ensure high quality and accurate complaint records based on regulatory expectations?Oversees the timely receipt and processing of incoming complaints from a variety of sources, including end-users, providers and other Permobil companies. ?Ensures Complaint Analysts make consistent and accurate complaint determination decisions?Ensures complaint investigations are processed in a uniform and timely manner, to meet company goals and/or reporting timelines?Works with Customer Experience to ensure complaint details are accurately recorded and customer follow-up is properly documented?Works with staff to ensure the successful execution of established policies and procedures for complaint processing?Collects data and prepares reports on customer complaints?Supports internal and external audits and health authority inspections?Provides additional hands on support to complaint analysts in the event of a complaint backlogWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.