Job Search Results for help desk

A financial institution in the Atlanta area is seeking a Service Desk Specialist to join their team. The Service Desk team answers/closes an average of 1000 calls per month. The Service Desk... More Specialist is responsible for providing timely support for user identified errors and system alarms and alerts. They will troubleshoot and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. They escalate issues as necessary and maintain frequent interaction with all types of end-user customers. The Service Desk Specialist is also responsible for ordering, tracking and receiving hardware/equipment. Must be effective in interpersonal communications and problem solving, providing superior customer service at every level from staff to senior/executive management.Essential Functions:? Provide support for user identified issues? Troubleshoot and restore technical service and equipment? Analyze, identify and diagnose issues? Answer Phone calls ? Create Tickets? Create Notifications? Order Parts? Receive Parts? Consolidate Month End Reports? Reset Various Passwords? Must be able to remain in stationary position 50% of time (Stand or Sit)? Communicates with colleagues and members This role is a 6 month contract to hire. The hourly rate for this role is $22-25/hr with a conversion salary of around $60,000-65,000. Please note that these numbers are subject to change based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:? Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.? Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.? Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.? Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.? Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.? Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.? Adhere to corporate computing/technology operating procedures and standards.? Participate in bi-monthly weekend maintenance window testing as required.? Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.? Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Reason for OpeningBackfill for team member handling technical lead responsibilities. Role OverviewWe are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and... More technical expertise in Windows environments, Intune, and Autopilot. This role is 90% end-user support and 10% Intune administration. Key Responsibilities?Provide desktop support for Windows and Mac environments.?Manage Active Directory tasks (adding/removing users).?Support Intune and Autopilot configurations.?Troubleshoot VPN, video conferencing equipment, and basic networking issues.?Collaborate with vendors and internal IT teams.?Identify process gaps and recommend improvements.?Handle Tier 1 and Tier 2.?Mentor Junior Staff and provide process improvement feedback.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a jack-of-all-trades Service Desk Technician who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect... More for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.30-32/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day: AdventHealth is seeking candidates interested in transitioning into IT roles. Ideal applicants should have experience with Epic, which could include positions such as scheduler, front... More desk staff, or office coordinator.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A School District client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who... More are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When necessarily, this individual will help support real-time Tier I support including phone and web support, and logging and troubleshooting tickets. Background leading a service desk team and both ITIL and ITSM experience is a must in order to be successful in this role.We are looking for a detail-oriented, organized and collaborative leader with excellent problem solving skills. This is a 7 month contract role with extensions likely, and is an on-site role in Thornton, Colorado. This position can pay between $25-$27/hour with medical benefits and 401k options offered on contract. If interested, please apply!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Manager to work for one of our top clients in Cleveland, OH. This person is going to be managing a global team of Tier 1 support. They will be responsible... More for leading the Global Service Desk. There will be two leads that will be reporting into this individual; there will also be roughly 20 total individuals on the team altogether. This person will be responsible for coaching, developing, and general oversight of the Tier 1 Service Desk. The team will be receiving tickets through ServiceNow and responsible for either handling or escalating tickets. Technical issues that can not be resolved, the team will be escalating to Tier 2. This role is roughly 100-130K annually.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large client of Insight Global is hiring for an IT Help Desk Lead Analyst to join their team. This team provides technical support to the company's internal employees -- think Genius Bar style ?... More inside the company's headquarters building. The Lead will be responsible for overseeing daily operations of the IT Help Desk team. This include ensuring timely and effective resolution of technical issues and driving continuous improvement initiatives. This role combines leadership, technical expertise, and customer service skills to maintain high-quality support for end-users across the organization. You will be customer facing daily with the onsite employees and providing on the spot support as the customers come into the support office. Key Responsibilities?Leadership & Team ManagementoLead, schedule, and coordinate daily work, meetings, and projects for the IT field support team.oMentor and coach team members to improve technical and customer service skills.oMaintain high team morale through open communication and professional development.oPrepare staffing plans and assist with hiring, training and onboarding new team members.?Technical Support & EscalationoAct as the primary escalation point for complex technical issues.oEnsure adherence to IT support policies and procedures.oOversee resolution of issues impacting business operations across multiple sites.?Process Improvement & ReportingoDevelop and implement continuous improvement initiatives to enhance service desk capabilities.oMonitor and report on key performance metrics, including ticket resolution times and customer satisfaction.oAssist in preparing departmental performance reports and forecasts.?CollaborationoWork closely with IT leadership and other departments to align support strategies with business objectives.oMaintain knowledge of industry trends and emerging technologies to improve support processes.Hourly Pay: $33-36/HR - negotiable based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less