Job Search Results for help desk

-Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to... More resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.-Simulates or recreates user problems to resolve operating difficulties. -Recommends systems modifications to reduce user problems. -Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.-Position may require lifting objects up (IT hardware, installation, pulling cables)Schedule:-Fully on site -Shift work - M-F (midnight ? 08:00 a.m.) - SAT-SUN (midnight-noon); Mon-Tues (midnight ? 08:00 a.m.) -Expected to work on holiday shiftsHourly Pay Rate Range (Depending on Experience) $25.79/hr-$35.36/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced Help Desk Engineer to support us on a mission critical, cutting edge project for a joint customer. In this role, you will: -Work directly with customers... More in a technical role.-Be responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.-Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).-Configure and manage DOD and IC standard distributed authentication services.-Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.-Perform regular file archival and purge, as necessary.-Create, change and delete user accounts per request.-Repair and recover from hardware or software failures for multiple sites.-Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms.-Contribute technical content and tutorials to product documentation.-Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka.-Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools.Hourly: 51-60/hr Salary: 110,000-120,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level 1 Help Desk Technician for a top research industry client. This candidate will serve as the first line of technical support, assisting internal users with everyday... More IT issues including hardware, software, and access-related troubleshooting. The ideal candidate is customer-focused, detail-oriented, and eager to grow within an IT support environment.This role operates on a 1:00 PM ? 10:00 PM shift with a rotating weekend schedule once every five weeks, and follows a hybrid model in Chicago (6 days/month onsite). This is a strong opportunity for an entry-level IT professional to gain hands-on experience in an enterprise setting and grow into more advanced support roles over time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a senior service desk analyst. Candidates will serve as the primary escalation point for Tier 1 and Tier 2 analysts for complex or non-standard incidents. They will... More independently resolve advanced incidents involving hardware, software, mobile devices, Microsoft 365 services, line of business apps, and contact center system while performing deep technical troubleshooting, root cause analysis, and permanent solution implementation. Candidates will support device imaging, application deployments, endpoint configuration, patching, and advanced workstation issues as required. ? Develop, maintain, and enhance technical knowledge base content, SOPs, and internal documentation. ? Analyze ticket trends and operational data to identify recurring issues and recommend process or technology improvements. ? Contribute to operational reporting and service desk metrics to improve performance and customer experience. ? Participate in major incident response, including coordination, communication, and after-action reviews. ? Partner with infrastructure, network, application, and security teams to improve resolution at the service desk level. ? Participate in service desk projects and operational initiatives (e.g., Kanban board optimization, process refinements). ? Provide thought leadership for procedure and policy adjustments that improve KPIs and the customer service experience. Pay: 32-36.hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Service Desk Technician in a contract to hire hybrid 3 days a week engagement in the Greater Philadelphia area. The right candidate will be looking to grow... More their career long term with this organization. They will be providing level 1 troubleshooting services across the organizations stores and enterprise users. This team provides coverage 7 days a week aligned with store operating hours. Must be able to work 1 day on the weekends and onsite 3x a week as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a jack-of-all-trades Service Desk Technician who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect... More for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.30-32/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Delivery & Incident Management?Serve as the primary point of contact for IT support across phone, email, ticketing system, walk-up, and deskside channels?Log, categorize, prioritize, and... More document tickets with clear and actionable information?Diagnose and resolve incidents and service requests in alignment with defined SLAs?Determine impact, urgency, and priority for incoming requests?Escalate issues to Tier 2 or specialized teams when necessary, ensuring proper documentation and handoffTechnical Support?Troubleshoot issues across laptops, desktops, mobile devices, and telephony tools?Provide support for Microsoft 365 applications (Teams, Outlook, OneDrive, Office suite)?Assist with password resets, MFA issues, account unlocks, and access-related requests?Support hardware setup and troubleshooting (docking stations, monitors, peripherals)?Provide remote support using enterprise-approved tools?Troubleshoot internal/custom applications and escalate appropriatelyOperational Judgment & Collaboration?Use independent judgment to determine resolution vs escalation path?Act as an escalation support resource for peers when needed?Collaborate with teammates and senior analysts on complex or high-impact issuesContinuous Improvement & Documentation?Identify recurring issues and trends through ticket analysis?Contribute to knowledge base articles, SOPs, and user documentation?Provide feedback on process improvements and tooling gaps to leadershipService Desk Excellence?Manage personal ticket queue and workload to meet SLA targets?Participate in rotating 24x7 coverage, including off-hours as needed?Maintain professionalism and high-quality customer communication in all interactionsPay: 27-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role Description:AdventHealth is rolling out a major redesign of its MyChart patient portal and is expanding its Service Desk team to support an anticipated increase in patient call volume. The... More MyChart Service Desk Analyst will serve as the first point of contact for patients who need assistance accessing and navigating their online health portal. This role is ideal for individuals who enjoy helping others, have strong communication skills, and thrive in a customer-focused environment.Day-to-Day Responsibilities: On a day-to-day basis, analysts will answer inbound calls from patients experiencing issues with portal access, password resets, account lockouts, navigation questions, family account linking, and other basic technical concerns. Team members will guide patients through troubleshooting steps, provide clear and professional support, and ensure a positive customer experience while resolving issues as efficiently as possible.Analysts will document all interactions within ServiceNow, create and manage support tickets, and escalate more complex issues to Tier 2 or Tier 3 support teams when necessary. Success in this role requires the ability to multitask, learn new systems quickly, remain calm under pressure, and communicate effectively with patients who may be frustrated, confused, or unfamiliar with technology.This is a fast-paced, high-volume support environment where customer service, reliability, and professionalism are critical. While technical skills are helpful, AdventHealth is primarily looking for candidates who are dependable, coachable, patient, and genuinely enjoy assisting others. The ideal candidate will be comfortable spending the majority of their day on the phone, adapting to changing priorities, and serving as a positive representative of AdventHealth during an important patient-facing initiative.Schedule Requirements (check tracker): Candidates will be assigned a schedule prior to startSchedules may include days, evenings, overnights, and weekendsNeeds to be thoroughly vetted before submissionSchedule flexibility is required Location: Orlando, FLOnsite first 2-3 weeks for comprehensive training (Monday-Friday, 8am-4:30pm) Fully remote after training following assigned scheduleTraining Schedule:Monday-Friday, 8am-4:30pmWeek 1: Training will be onsite.Week 2: The first half of the week will be onsite, with the second half transitioning to remote training.Week 3 (if needed): If additional training is required, we may extend into a third week, which would be conducted remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provides user support and customer service on government customer computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Answers calls and creates tickets... More for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. - Configures and supports (remotely) desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.- Configures IT devices for secure operation, including installation of software, security and software updates, and other configurations remotely as required.- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.- Provides remote software support for users of customer-provided applications (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.- Supports customer proprietary software. - Provides virtual assistance sessions with users remotely.- Develops technical how-to's for review and inclusion as a knowledge base article.- Ability to professionally handle high pressure events and with challenging users.- Answers user calls, processes user emails, voicemails, and self-service portal requests.- Updates interactions in ServiceNow and addresses by creating Incidents, Service Requests and/or closes interactions as laid out in ticket handling procedures.- Performs diagnostics, analysis, fixes, or other actions to resolve user issues and/or requests.- Follows set policies and procedures when assisting users to ensure proper handling of requests.- Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KB's), and Training manuals for Tier I support.- Works with Tier I/II/III and other groups to resolve technical problems.- Maintains a professional attitude providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed. - Supports continuous improvement in the process and quality of the operations by identifies items for possible improvement and/or automation.- Participates in troubleshooting of issues with the drive towards root cause identification and resolution.- Logs, verifies, and updates, as necessary, user profiles for incidents and service requests using the current IT Service Management tool (ServiceNow).- Ensures incidents and service requests are properly escalated and assigned to appropriate individual/groups. - Maintains ownership of the incident until resolved or assigned to another group.- Communicates with users concerning the status of incidents and service requests. - Compiles data through incident entry that will be used for management information and reporting. - Executes the day-to-day activities of the Incident Management Process.- Performs QA and resolution of incidents.- Forwards unhappy customers to the proper escalation point.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less