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Jan 30, 2025

Tucson, AZ

|

Desktop Support

|

Contract

|

$16 - $20 (hourly estimate)

{"JobID":400255,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-110.940454545455,"Longitude":32.2218181818182,"Distance":null},"State":"Arizona","Zip":"85701","ReferenceID":"PHX-759551","PostedDate":"\/Date(1738235770000)\/","Description":"Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility\u0027s client. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Technician","City":"Tucson","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Strong general troubleshooting skills - client computers, iPhones, and iPadsTechnical knowledge of PC and desktop hardware Hands-on hardware troubleshooting experienceWorking technical knowledge of current protocols, operating systems, and standardsKnowledge of Windows-based operating systemsRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionStrong knowledge of Microsoft Office applications","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility's client. Help Desk Technicians ensure proper computer operations so that end users can accomplish... business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jan 08, 2025

Kansas City, MO

|

Help Desk

|

Contract

|

$16 - $20 (hourly estimate)

{"JobID":396755,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.574,"Longitude":39.1076363636364,"Distance":null},"State":"Missouri","Zip":"64106","ReferenceID":"BAL-754704","PostedDate":"\/Date(1736352942000)\/","Description":"An employer is looking for a Helpdesk Technician to sit hybrid in Kansas City in support of a large government healthcare contract. The candidate will be joining a team of about 20 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to 50 VIP level government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.Compensation:$16/hr to $18/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 2 Help Desk","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves:Bachelors Degree with 2+ years of experience OR 4 years of experience (minimum for LCAT)Experience using ServiceNow as a ticketing systemExperience troubleshooting both local and network printersExperience providing both in person and over the phone supportExperience imaging lap tops Moderate to advanced troubleshooting skills working with hardware and software issuesGreat customer service (will be sitting on client site working directly with end users)Plusses:Entry level IT certification (A+, Net+, Sec+, etc. )","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Helpdesk Technician to sit hybrid in Kansas City in support of a large government healthcare contract. The candidate will be joining a team of about 20 individuals... supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to 50 VIP level government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.Compensation:$16/hr to $18/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 06, 2025

San Diego, CA

|

Help Desk

|

Contract-to-perm

|

$23 - $29 (hourly estimate)

{"JobID":401323,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-117.179636363636,"Longitude":32.915,"Distance":null},"State":"California","Zip":"92121","ReferenceID":"SDG-761022","PostedDate":"\/Date(1738844042000)\/","Description":"We are seeking a detail-oriented, adaptable, and customer-focused Help Desk Technician to join our civil engineering company. The ideal candidate is an excellent problem solver, eager to learn, and exposed to various technologies. This role primarily focuses on desktop support but offers opportunities to grow into a Systems Administrator position. The Help Desk Technician will handle day-to-day IT operations, provide technical support for PCs and peripherals, and ensure smooth technology operations for end-users.Key Responsibilities:Technical Support: Provide first-line support for hardware, software, network, and connectivity issues for end-users, both in-person and remotely.Troubleshooting: Diagnose and resolve technical issues with desktops, laptops, monitors, printers, and other peripherals.User Account Management: Handle adding, modifying, and removing user accounts, permissions, and security settings within Active Directory and other systems.System Maintenance: Install, configure, and maintain hardware and software systems, including Windows 10 and Windows 11 operating systems.Documentation: Maintain detailed records of IT issues, solutions, and system configurations using a ticketing system.Training \u0026 Mentorship: Provide mentorship and support to team members, as well as training for end-users on IT systems and best practices.Environment Support: Assist in maintaining a stable IT environment, including end-to-end user support and device management.Growth Opportunities: Engage in tasks related to IT infrastructure to develop skills required for a Systems Administrator role.Security: Ensure endpoint security by maintaining antivirus software, system updates, and compliance with IT security protocols.Collaboration: Work closely with engineers and project managers to understand and address their specific IT needs.On-Call Duties: Provide weekend on-call support as required, including remote troubleshooting with provided laptop and cell phone.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Help Desk Tech (Civil Engineering)","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Education: Open to candidates with relevant experience; degree preferred but not required. Certifications such as CompTIA A+, MCP, or MCSP are highly desirable.Experience: 2+ years of experience in IT support or help desk roles, preferably with exposure to desktop support.Technical Skills:Proficiency with Windows 10 and transitioning to Windows 11.Experience with Microsoft 365 suite and Active Directory.Familiarity with network troubleshooting tools and techniques.Understanding of PC hardware, peripherals, and related troubleshooting.Soft Skills:Strong problem-solving and analytical skills with a proven ability to handle complex technical issues.Excellent communication and interpersonal skills.Ability to mentor team members and foster a culture of learning.Flexible and adaptable mindset with a willingness to learn new technologies.Exceptional organizational skills with attention to detail.","Skills":"Experience working in a civil engineering or construction environment.Familiarity with engineering software such as AutoCAD, Civil 3D, or project management tools.","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":29.0000,"SalaryLow":23.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a detail-oriented, adaptable, and customer-focused Help Desk Technician to join our civil engineering company. The ideal candidate is an excellent problem solver, eager to learn, and... exposed to various technologies. This role primarily focuses on desktop support but offers opportunities to grow into a Systems Administrator position. The Help Desk Technician will handle day-to-day IT operations, provide technical support for PCs and peripherals, and ensure smooth technology operations for end-users.Key Responsibilities:Technical Support: Provide first-line support for hardware, software, network, and connectivity issues for end-users, both in-person and remotely.Troubleshooting: Diagnose and resolve technical issues with desktops, laptops, monitors, printers, and other peripherals.User Account Management: Handle adding, modifying, and removing user accounts, permissions, and security settings within Active Directory and other systems.System Maintenance: Install, configure, and maintain hardware and software systems, including Windows 10 and Windows 11 operating systems.Documentation: Maintain detailed records of IT issues, solutions, and system configurations using a ticketing system.Training & Mentorship: Provide mentorship and support to team members, as well as training for end-users on IT systems and best practices.Environment Support: Assist in maintaining a stable IT environment, including end-to-end user support and device management.Growth Opportunities: Engage in tasks related to IT infrastructure to develop skills required for a Systems Administrator role.Security: Ensure endpoint security by maintaining antivirus software, system updates, and compliance with IT security protocols.Collaboration: Work closely with engineers and project managers to understand and address their specific IT needs.On-Call Duties: Provide weekend on-call support as required, including remote troubleshooting with provided laptop and cell phone.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 27, 2024

Kansas City, MO

|

Help Desk

|

Contract

|

$22 - $27 (hourly estimate)

{"JobID":341736,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.5625454545455,"Longitude":39.0911818181818,"Distance":null},"State":"Missouri","Zip":"64116","ReferenceID":"KCM-686064","PostedDate":"\/Date(1709057795000)\/","Description":"- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams- Professional experience using ServiceNow for a ticketing system- Experience working directly (in person) with business stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"LOCAL Tier II Help Desk Support Technician","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Help Desk / IT Support background within a healthcare environment","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.0000,"SalaryLow":21.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams- Professional experience using ServiceNow... for a ticketing system- Experience working directly (in person) with business stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 27, 2024

Jeffersonville, IN

|

Desktop Support

|

Contract-to-perm

|

$14 - $18 (hourly estimate)

{"JobID":341613,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-85.7173636363636,"Longitude":38.307,"Distance":null},"State":"Indiana","Zip":"47130","ReferenceID":"DGO-685906","PostedDate":"\/Date(1709043403000)\/","Description":"Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Support Technician","City":"Jeffersonville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ year of experience in an IT Support roleGood communication skills","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jan 30, 2025

Chicago, IL

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

{"JobID":400380,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.6697272727273,"Longitude":41.8526363636364,"Distance":null},"State":"Illinois","Zip":"60606","ReferenceID":"CHI-759310","PostedDate":"\/Date(1738268140000)\/","Description":"Our client is an Investment Management firm located in downtown Chicago, IL. They are seeking a Service Desk Specialist, to hit the ground running with minimal training, and assist with their day-to-day operations on the Service Desk team. The Service Desk Specialist will be supporting roughly 200 employees across the organization including VIPs and Executive members of the organization. This individual will be support customers over the phone and via ServiceNow ticketing system troubleshooting (Tier I/II) within Active Directory, Microsoft O365, Windows, basic networking, etc. They will also assist with a sub project related to their Windows 10 to 11 migration using SCCM. This individual must have excellent communication skills and experience providing white glove service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Specialist","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*3-7 years of service desk experience (Level 2) via phone calls and tickets *Excellent communication skills and white glove service *Experience with reimaging (ex: Windows 7 to 10, Windows 10 to 11) *Strong troubleshooting/supporting within Active Directory/ADManager+/ManageEngine, Microsoft O365, Windows, and basic networking *ServiceNow or similar ticketing system","Skills":"*Mobile device experience (ex: installing apps/products) *Navigating/understanding where to identify documents in SharePoint *Windows 10-11 migration experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is an Investment Management firm located in downtown Chicago, IL. They are seeking a Service Desk Specialist, to hit the ground running with minimal training, and assist with their... day-to-day operations on the Service Desk team. The Service Desk Specialist will be supporting roughly 200 employees across the organization including VIPs and Executive members of the organization. This individual will be support customers over the phone and via ServiceNow ticketing system troubleshooting (Tier I/II) within Active Directory, Microsoft O365, Windows, basic networking, etc. They will also assist with a sub project related to their Windows 10 to 11 migration using SCCM. This individual must have excellent communication skills and experience providing white glove service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 04, 2024

Ann Arbor, MI

|

Desktop Support

|

Contract-to-perm

|

$35 - $44 (hourly estimate)

{"JobID":384682,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-83.7195454545455,"Longitude":42.2747272727273,"Distance":null},"State":"Michigan","Zip":"48105","ReferenceID":"MIC-739068","PostedDate":"\/Date(1728033361000)\/","Description":"Day to Day:Oversee our teams at customer locations. This position plays a critical role in ensuring the seamless delivery of IT support, project coordination, and troubleshooting, while fostering collaboration across various technical groups. The ideal candidate will have strong IT skillsets, logical thinking, and hands-on troubleshooting experienceExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Manager","City":"Ann Arbor","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Have: * 3+ years of experience in IT management, including managing on-site teams. * Proven experience in troubleshooting and providing hands-on technical support * Demonstrated ability to manage a team * Strong technical knowledge in IT systems, networks, and application support * Experience working in a customer-facing environment and managing client relationships","Skills":"Plusses:Bilingual in Japanese","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":44.0000,"SalaryLow":35.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:Oversee our teams at customer locations. This position plays a critical role in ensuring the seamless delivery of IT support, project coordination, and troubleshooting, while fostering... collaboration across various technical groups. The ideal candidate will have strong IT skillsets, logical thinking, and hands-on troubleshooting experienceExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 18, 2024

Houston, TX

|

Help Desk

|

Contract

|

$18 - $23 (hourly estimate)

{"JobID":391633,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-95.3592727272727,"Longitude":29.7730909090909,"Distance":null},"State":"Texas","Zip":"77058","ReferenceID":"HOU-746461","PostedDate":"\/Date(1731924939000)\/","Description":"An employer in Houston, Texas is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2 technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.Pay ranges: $25-28 per hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Technician","City":"Houston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree5+ years of both remote and deskside technical support experienceStrong experience troubleshooting hardware including: Dell computers, printers, office phones, etc....Strong experience with Active Directory (unlocking accounts, password resets, etc...)Strong experience troubleshooting 0365 (specifically Outlook and Exchange)Experience with Windows imaging and PC refreshesExcellent written and verbal communicationSystem/Windows Administrator experienceExperience using MVT for Microsoft deployment","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.0000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in Houston, Texas is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2... technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.Pay ranges: $25-28 per hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 06, 2025

Marietta, GA

|

Help Desk

|

Contract,Perm Possible

|

$20 - $25 (hourly estimate)

{"JobID":401375,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-84.5180909090909,"Longitude":33.9590909090909,"Distance":null},"State":"Georgia","Zip":"30066","ReferenceID":"DGO-757756","PostedDate":"\/Date(1738854825000)\/","Description":"A client of Insight Global in the IT MSP industry is looking to hire a Tier II Service Desk Technician to join their team. Day to Day responsibilities will include resolving tickets, working with clients on IT related issues, completing remote monitoring, setting up domain controllers, and performing vulnerability management.This role will be hybrid in-office, with 3 days in office and 2 days remote. There will be required travel to client sites in the surrounding area as needed. This is a smaller operation and the team is looking for someone who wants to advance their career and help grow the company. This role will be a 6 month contract with extensions or conversion. We are looking to pay between $22-$28/hr while on contract. Apply today!Additional Perks:-All travel to client sites will be eligible for mileage reimbursement (70 cents/mile)-The client will pay for at least 1 industry approved certification per year in order to help you advance your skills in any area of your choosingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier II Service Desk Technician","City":"Marietta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Azure experienceWindows experience including the full O365 Suite, Teams Administration, and Exchange AdministrationRemote monitoring experience (NinjaOne or similar)Ticketing System experienceManaged Services Provider experience (Must be able to communicate with clients and be comfortable building relationships)","Skills":"Vulnerability management experience","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global in the IT MSP industry is looking to hire a Tier II Service Desk Technician to join their team. Day to Day responsibilities will include resolving tickets, working with... clients on IT related issues, completing remote monitoring, setting up domain controllers, and performing vulnerability management.This role will be hybrid in-office, with 3 days in office and 2 days remote. There will be required travel to client sites in the surrounding area as needed. This is a smaller operation and the team is looking for someone who wants to advance their career and help grow the company. This role will be a 6 month contract with extensions or conversion. We are looking to pay between $22-$28/hr while on contract. Apply today!Additional Perks:-All travel to client sites will be eligible for mileage reimbursement (70 cents/mile)-The client will pay for at least 1 industry approved certification per year in order to help you advance your skills in any area of your choosingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Sep 20, 2024

Edmonton, AB

|

Computer Engineering

|

Contract

|

$23 - $29 (hourly estimate)

{"JobID":382205,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-113.461171818182,"Longitude":53.5673020909091,"Distance":null},"State":"Alberta","Zip":"T5H0E9","ReferenceID":"CAL-735918","PostedDate":"\/Date(1726863417000)\/","Description":"Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure \u0026 MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Analyst","City":"Edmonton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Clear written and verbal communication 3 years of Tier 1/2 service desk experience (technical IT service desk)","Skills":"Service desk experience with: Service now for ticketing, MS shop suite, Access managment, Basic Azure MS items Technical writing/creating articlestechnical Diploma","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":29.0000,"SalaryLow":23.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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