Job Search Results for help desk

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Support Engineer to sit in St. Louis, MO for one of their clients. The Support Engineer provides front-line technical support to ensure smooth computer operations for end... More users. Each day begins with reviewing and responding to incoming help requests. The engineer troubleshoots hardware and software issues using remote tools or in-person support when needed. They document all support interactions and escalate complex issues to the appropriate technician when necessary. Preventative maintenance tasks, such as cleaning and checking workstations and peripherals, are also part of the routine. The engineer deploys software packages and assists with installations as requested. They contribute to internal knowledge resources by creating help sheets and FAQs. Throughout the day, they monitor trends, reinforce SLAs, and suggest improvements to enhance support efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is looking for an Tier 1 IT Technician to help support there building in Miami. This person needs have basic service desk experience as they are going to need to be able to efficiently... More diagnose, troubleshoot, and correct technical-support problems. The ideal candidate would come from 1-2 years of previous experience and be ready to hit the ground running!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in Colorado Springs, CO is looking for a Secret Customer Support Admin to join their team! This Customer Support Admin will oversee and support the customer's hardware, software, network... More and users. Job Responsibilities- Troubleshoot computers, printers, operating systems, software and Microsoft Office Products- Provide support to MDA end users remote and in person- Install hardware such as monitors, desktops, laptops at end users' offices- Support the coordination and delivery of large-scale projects and activities.- Collaborate with stakeholders and team membersThis position is onsite full-time at Schriever SFB, the pay range for this role is between $25-30/hr depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in Fort Belvoir, VA is looking for a Secret Customer Support Admin to join their team! This Customer Support Admin will oversee and support the customer's hardware, software, network and... More users. Job Responsibilities- Troubleshoot computers, printers, operating systems, software and Microsoft Office Products- Provide support to MDA end users remote and in person- Install hardware such as monitors, desktops, laptops at end users' offices- Support the coordination and delivery of large-scale projects and activities.- Collaborate with stakeholders and team membersThis position is onsite full-time in Fort Belvoir, VA the pay range for this role is between $25-$30/hr depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

BASIC FUNCTION:Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision. The site has 200 laptops that... More must be refreshed by EOY.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)? Provides Tier 1 support primarily, and as needed and assigned Tier 2 support? Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information? Receives and coordinates, as needed, all levels of technical questions from users? Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports? Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request? Installs software, hardware, and peripheral components? Creates packages for quick install of all applications? Maintains desktop hardware and peripherals inventory within the asset management system? Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision? Maintains physical security and logical security accounts for assigned systems? Monitors and resolves entry-level issues relating to systems, network, and security? Performs entry-level remedial actions to correct problems? Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products? Relocates technical equipment to and from an assigned locationSpecial assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job SummaryA client in San Diego, CA is looking for an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of... More high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.Key ResponsibilitiesProvide hands-on technical support for hardware, software, and service-related incidents and requests.Ensure timely resolution and thorough follow-up on all open tickets.Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.Support and execute security remediations as needed.Assist in root cause analysis and resolution of recurring or trending issues.Maintain detailed and user-friendly internal knowledge base documentation.Maintain accurate inventory and asset records in the asset management system.Take part in onsite and virtual Walk-up desk rotations.Take part with On-Call rotations to support global 24/7 business operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in Huntsville, AL is looking for a Secret Customer Support Admin to join their team! This Customer Support Admin will oversee and support the customer's hardware, software, network and... More users. Job Responsibilities- Troubleshoot computers, printers, operating systems, software and Microsoft Office Products- Provide support to MDA end users remote and in person- Install hardware such as monitors, desktops, laptops at end users' offices- Support the coordination and delivery of large-scale projects and activities.- Collaborate with stakeholders and team membersThis position is onsite full-time in Huntsville, AL, the pay range for this role is between $28-30/hr depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer based in Roanoke TX is looking for a Level 2 IT Support Engineer to join their growing MSP organization. This person will partner alongside Level 1 engineers to support various client... More infrastructure. This person will hold a variety of responsibilities including managing system security including Active Directory roles and permissions, they will help design and support customer cloud and virtualized environments, they will install LAN, WAN, mobile, and other systems infrastructure, and help to analyze and isolate issues and provide solutions. They will also support various internal applications including Sentinel One, Datto BCDR, Datto RMM, CyberQP, SAAS Alerts, and other security-related applications. This is a full time, permanent role sitting on site 5 days a week. This role is posted at $80-$100,000/yr base salary (before benefits) based on tenure, skillset, background, and certifications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less