Job Search Results for Customer Service

REMOTE Senior Security Engineer - Cisco (Must Sit in Mid-West Region)

A client of Insight Global is looking for a Remote Senior Security Engineer in the mid-west region to execute all technical components of an enterprise sales and delivery cycle. These components... More include architecting complex solutions, providing demonstrations and presentations, leading technical discussions, developing product customizations, planning and executing customer proof of concepts, providing product training and support, and leading rapid deployment efforts.Essential Duties and Responsibilities:The individual must be able to perform the essential functions of the role successfully, with reasonable accommodation provided where applicable.?Design, implement, configure, troubleshoot, and manage security solutions while researching, evaluating, and recommending security tools and emerging technologies aligned to client needs.?Collaborate with end users and stakeholders to design security solutions, develop policy recommendations, and translate business requirements into functional and technical specifications.?Develop solution architectures and implementation plans that increase system reliability, reduce risk, and optimize total cost of ownership.?Create and evaluate alternative solution designs to meet customer performance, scalability, and cost requirements.?Support engineering teams with complex technical tasks, including debugging, hardware and system support, and advanced troubleshooting.?Diagnose, resolve, and provide root-cause analysis for complex issues escalated from the help desk.?Deliver technical demonstrations, presentations, proposals, and solution collateral to communicate the organization?s value proposition and support sales and branding efforts.?Provide pre sales technical support and identify professional services opportunities across security, networking, systems, storage, virtualization, and voice/mobility solutions.?Oversee project execution by monitoring work assignments, timelines, and deliverables; document solution designs and project scope accurately and concisely.?Contribute to professional services statements of work (SOWs), provide project management support as needed, and deliver client knowledge transfer.?Ensure accurate activity tracking and reporting in Salesforce in compliance with company policies and procedures.Core Competencies:?Demonstrates a strong commitment to delivering exceptional customer service.?Maintains and continuously develops technical expertise in products, applications, and emerging technologies.?Effectively addresses and overcomes technical and business objections from prospective customers.?Proactively learns and applies new tools, technologies, and methodologies based on project requirements.?Communicates effectively at all organizational levels, from end users to senior leadership, on both business and technical topics.?Exhibits strong project management, scoping, troubleshooting, problem resolution, documentation, and customer engagement skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Associate Technical Services Engineer

We are seeking an?Associate Technical?Services Engineer?who will provide frontline?product?and technical support to customers, troubleshooting issues,?identifying?solutions, and... More ensuring?timely?resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement.?The ideal candidate will?demonstrate?a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.?Key Responsibilities:?Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines?Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to?identify?root causes and implement effective solutions??Triage and prioritize customer issues, delivering?timely?workarounds and guiding users on best practices and preventive measures??Escalate complex issues appropriately while?maintaining?clear communication with customers throughout the resolution process??Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities??Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Systems Process Engineer - Back Office

Our client in the Manufacturing industry is building a customer-facing enterprise data ecosystem that serves as a universal data layer across multiple ERPs and channels. They are seeking a Business... More Systems Process Engineer/Solutions Architect with deep manufacturing domain experience to help define how business data is structured, standardized, and delivered as trusted data products that power analytics and KPIs across the enterprise. This is a business-focused, architecture-level role centered on understanding how manufacturing data flows across ERP, CRM, ecommerce, and contact center systems ? and ensuring KPIs accurately reflect real operational and commercial performance.? Partner with manufacturing, commercial, and analytics teams to define enterprise data products that support trusted KPIs? Ensure master data consistency across systems and downstream analytics? Serve as the bridge between manufacturing business processes, source systems, and analytics? Lead discovery sessions to understand how manufacturing data objects (orders, invoices, line items, customer interactions) are created and consumed? Define data mappings, data models, and conceptual solution architectures across manufacturing systems? Help identify and address data quality issues across manufacturing systems ?Create and present system maps, data flows, and conceptual architecture artifactsIdeal Pay Rate: $75-$90/hr (dependent on years of experience)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Direct Mail Marketing Specialist

We are seeking a results-driven Direct Mail Marketing Specialist to lead and scale a seven-figure customer acquisition program focused on probate funding. This individual will own performance across... More our marketing channels and play a key role in optimizing volume and efficiency of cases.This is a high-impact, individual contributor role reporting to the SVP of Marketing. The right candidate is a disciplined performance marketer who understands how to test, measure, optimize, and scale acquisition channels. While direct mail will be the primary focus, this role will partner closely with digital marketing and may expand in scope over time.If you are energized by owning outcomes, managing meaningful budgets, and driving measurable growth, this role offers significant opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Solution Architect (Near-Shore - Netsuite + Jitterbit)

Our company is launching an IT modernization project focused on back-office systems, operational processes, and platform integration. We are seeking a Salesforce Solution Architect to lead a targeted... More evaluation of our Salesforce environment and its connections to other enterprise systems critical to our legal research and e-commerce business.This is a contract role designed for an experienced architect who can engage immediately, communicate effectively with business and technical teams, and deliver actionable architecture and integration plans across platforms.Key Responsibilities?Evaluate the current Salesforce environment, including Sales Cloud, Service Cloud, and Salesforce Identity?Review existing architecture and design optimized, scalable solutions aligned to business goals?Lead the assessment of Salesforce?s integration with:oJitterbit (iPaaS platform)oSalesloft (sales engagement)oMarketo (marketing automation)oStaxbill (subscription billing)oNetSuite (financials and order management)?Identify pain points and recommend integration strategies, data mappings, and governance frameworks?Collaborate with internal stakeholders and technical teams to gather requirements and present findings?Provide clear documentation including architecture diagrams, interface flows, and improvement roadmaps?Address specific e-commerce challenges related to selling legal research to law firms and government organizations?Contribute to system readiness for future enhancements, including self-service portals and entitlement-based accessWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Azure Data Analyst - INTL India

A client is looking for a Data Analyst/Engineer to join their team in India. They will be supporting our platform, Mosaic which delivers a systemized capability for the complete planning &... More forecasting process by each customer, product, and business unit across the sector, as well as reporting analytics for actuals. They will use Databricks to gather, cleanse, transform and analyze large datasets in preparation for data scientists to build data models with. They will then use Synapse Analytics to integrates big data and data warehousing to query structured and unstructured data as well ata Teradata to handle enterprise-level data warehousing with SQL-based transformations. Involved in stakeholder management, guiding them with data driven insights.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Guidewire Jutro Portal Developer ? INTL India

We are seeking two Senior Guidewire Jutro Developer to design and build modern digital insurance portals using Guidewire Jutro and the Engage digital experience framework. This role is focused on... More developing customer and agent-facing Guidewire portals, while integrating deeply with Guidewire PolicyCenter through Edge APIs and backend services. The ideal candidate combines strong front-end engineering expertise with solid Guidewire integration knowledge and a disciplined approach to testing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Asset Coordinator (REMOTE)

IT Asset Coordinator This role supports our client's remote fleet management for a large U.S. enterprise environment with ~35,000 devices. The focus is on asset accuracy, SLA performance, operational... More oversight, and continuous improvement?not ticket-based support. The analyst ensures devices are properly titled and accounted for, researches asset discrepancies, manages supplies, and holds vendors accountable to contractual SLAs. Success in this role requires strong problem-solving skills, attention to detail, and the ability to improve processes using existing tools.Asset & Device ManagementVerify and maintain accurate device records, including device titling and lifecycle status.Research asset discrepancies (e.g., determining whether devices were added, updated, or missed).Support IMAC-related asset updates and documentation across systems, including ServiceNow.Supplies & Order ManagementOrder, track, and reconcile device-related supplies.Monitor shipments, resolve discrepancies, and maintain accurate inventory records.SLA & Vendor Performance ManagementMonitor HP?s performance against SLA metrics and contractual commitments.Identify risks, gaps, and trends that could impact SLA compliance.Proactively escalate issues and recommend corrective actions to keep services on track.Process Improvement & EfficiencyIdentify opportunities to better leverage existing tools and data.Drive efficiencies through process improvements and workflow optimization.Simplify manual or fragmented processes into repeatable, scalable solutions.Collaboration & SupportPartner with internal teams, vendors, and customer stakeholders to support service delivery.Provide clear operational updates and insights as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

LATAM - Technical Project Manager - Remote

The Digital Commerce team is seeking a Technical Program Manager (TPM) to amplify product delivery and relieve a Product Manager who is currently balancing product discovery alongside multiple... More concurrent projects. This TPM will drive program execution across cross-functional teams?translating product intent into clear plans, predictable delivery, and measurable outcomes?while ensuring work is well-managed in GitHub (where our PM workflows now live). This role is ideal for someone who thrives at the intersection of product, engineering, and operations?bringing structure, visibility, and momentum to complex initiatives, and enabling the PM to focus on customer and market discovery.?Own end-to-end program management for multiple digital commerce initiatives, from intake through delivery and rollout.?Build and maintain integrated plans (milestones, dependencies, risks, resourcing, timeline) across product, engineering, data, QA, security, and partner teams.?Drive delivery rituals: standups, sprint/iteration planning support, backlog readiness, dependency reviews, status reporting, and go/no-go readiness.?Serve as the connective tissue between Product, Engineering, and business stakeholders?ensuring alignment on scope, sequencing, tradeoffs, and ?definition of done.??Proactively manage dependencies, risks, and decisions; escalate with context and options, not just problems.?Ensure clear communication across teams and leadership with concise updates and action-oriented readouts.?Help standardize how initiatives are tracked in GitHub (e.g., issues, epics, project boards, milestones), driving consistent hygiene and visibility.?Improve team throughput by reducing friction in processes and tooling (templates, workflows, reporting, intake).?Identify opportunities to use AI-enabled workflows to reduce overhead (e.g., release comms drafting, backlog grooming support, automated status summaries, incident triage workflows, documentation acceleration) while maintaining governance and quality.?Partner with engineering and product to implement pragmatic automation that improves delivery efficiency.?Coordinate release plans across teams: readiness checklists, rollout sequencing, communication plans, training/support readiness, and post-launch monitoring.?Ensure operational handoffs and documentation are complete for production support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less