Job Search Results for service desk

Insight Global is supporting a client in the construction and engineering space seeking a Revit/BIM specialist to support their VCS team and projects. This role focuses on Revit model management,... More standards, and content creation, while also providing project detailing support as needed.Role OverviewThis individual will serve as the primary point of contact for Revit families, templates, and model standards within the VCS department. The role also supports collaboration tools such as Revizto and Navisworks, drives efficiency improvements, and assists with training and onboarding.Key ResponsibilitiesManage and maintain Revit families, templates, and standards used for detailing and fabricationCreate new Revit families based on approved submittals and validate existing contentMaintain a centralized Revit family library and template settings (views, sheets, worksets, etc.)Troubleshoot Revit models, families, and templates; escalate issues to the ConTech team as neededSupport Revizto model setup and coordination for collaborative projectsAssist with Navisworks model setup for clash detection and coordinationIdentify and implement process improvements and efficiencies (including use of Dynamo where applicable)Provide part-time detailing support as project schedules allow, following company drafting standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$28/hr to $33/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency... More in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.IS Specialist Duties and... More ResponsibilitiesSupport the end users on incidents logged in our online ticket system or help with regional requestsSupport basic level Windows server and UnixTake care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurementSupport on network issues (LAN, WAN, Wi-Fi)Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer serviceBasic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementationOn call for after-hours IS issues and prepared to travel and support other offices in the networkServer room maintenance and administration (including backups)Automation & Innovation (including PowerShell)Procurement, Asset management, and InventoryAudio/visual equipment maintenance and troubleshootingTelecom administration and maintenanceAdministration of Expeditors Proprietary ApplicationsAdministration of 3rd Party SystemsCapacity utilization and planningHelpdesk administrationTrainingDisaster recovery & high availabilityCybersecurityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Remote Hands Specialist will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... More demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a VIP/Executive IT Support Specialist to serve as the technical point of contact for our client's new office location. You will be supporting executive leadership and... More other VIP users. This role requires strong technical expertise and the ability to work alone in an enterprise environment. Aside from providing high touch IT support to senior leadership, you will also assist other onsite and remote users as needed. You will serve as the dedicated IT team member for the New Jersey office, ensuring day-to-day operational support. Responsibilities: ? Assist with user and device access management using Active Directory and Entra ID (Azure AD).? Support account provisioning, deprovisioning, group membership, and role-based access requests.? Ensure executive endpoints comply with security policies, including MFA, endpoint protection, and encryption.? Handle sensitive information with strict confidentiality and adherence to security best practices.? Provide technical support for executive meetings, board meetings, and high-visibility events.? Perform pre-meeting technology checks and remain on standby during critical sessions.? Configure and troubleshoot conference room AV systems, displays, and hybrid meeting setups.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Atlanta, GA (near Perimeter Mall)Team Operating Hours:Monday?Saturday: 9:30 AM ? 10:00 PM ESTSunday: 12:00 PM ? 8:30 PM ESTA company in Atlanta, GA is seeking Technical Support... More Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.Key ResponsibilitiesProvide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)Troubleshoot hardware, software, and connectivity issues related to:PCs and Windows operating systemsPOS hardware and softwareIT networks, including routers and modemsSupport telecom porting and portability requests, including wireless number transfers between carriers (training provided)Accurately document all incidents, troubleshooting steps, and resolutions within ServiceNowEscalate unresolved or complex issues to Tier 2 support as appropriateMaintain a professional, customer-focused approach while assisting users with varying technical skill levelsPerform additional duties as assignedWork Environment100% phone-based support roleFast-paced helpdesk environment supporting multiple retail locationsCollaboration with Tier 2 support teams for advanced issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school inventory refresh project. This person will be responsible for taking... More devices out of administration work spaces as they do office remodels of new furntiure and then reassembly the work stations for faculty use, storing equipment not to be used any longer, replacing several models of computers with new hardware, process for surplus, and taking inventory of hardware as they migrate over to their new ticketing system. This position will take place in work spaces that are not traditional in office environments, such as schools and administration buildings during the summer months.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Technician II for a well-established services organization supporting multiple corporate and branch locations. This individual will serve as a escalation... More point, delivering hands-on desktop and infrastructure support while driving proactive improvements across systems and processes. The ideal candidate is highly technical, comfortable traveling to multiple sites, and motivated to take ownership of projects ranging from endpoint lifecycle management to new location installations. This role offers the opportunity to work in a dynamic, distributed environment with growth potential based on experience and tenure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less