Job Search Results for Customer Service

ServiceNow Software Developer

Job SummaryWe are seeking a Senior Software Developer with strong experience in ServiceNow development, Community Portals, and enterprise system integrations. The ideal candidate will have deep... More hands-on expertise in REST APIs, JSON-based integrations, ServiceNow portals (including Community Portals), and large-scale enterprise environments.PR: $50-$55/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

B2C Identity Engineer

The B2C Identity Engineer is responsible for designing, implementing, securing, and supporting customer-facing identity solutions using Azure Active Directory B2C, with a strong emphasis on custom... More policies, federation, and standards-based authentication. This role partners closely with application teams, Customer Data Management (CDM), security, and business stakeholders to deliver scalable and secure customer identity experiences while clearly articulating platform capabilities and limitations.The ideal candidate has deep technical expertise in identity protocols and Azure PaaS services, thrives in complex authentication flows, and can quickly develop mastery of internally supported B2C policies and provisioning models.________________________________________Key ResponsibilitiesIdentity Engineering & Platform Delivery?Design, develop, and maintain Azure AD B2C Custom Policies using XML, claims transformations, orchestration steps, and extensions.?Configure and manage Azure AD B2C application registrations, identity providers, user flows, and federation integrations.?Implement and support authentication and authorization using OAuth 2.0, OpenID Connect (OIDC), and SAML.?Develop and support identity-related services using: oAzure Function AppsoAzure App ServicesoAzure Static Web AppsoAzure Automation?Support logging, monitoring, and troubleshooting using Azure Log Analytics and KQL.?Participate in on call or escalation support for B2C authentication and federation issues.Policy & Platform Expertise?Rapidly gain in-depth understanding of internally supported B2C custom policies, including: oHRD (Home Realm Discovery)oJIT 3oEVDoSpark Mobile?Support platform evolution efforts, including: oTransitioning away from JIT2oEnhancing or refactoring existing custom policies?Understand and clearly communicate: oAzure AD B2C platform limitationsoWhat is supported todayoWhat could be enabled with development effortoWhat is not feasible within the B2C platformFederation & Provisioning?Support customer federation onboarding, including: oIdentity provider configurationoBasic HRD and JIT3 federation patternsoPartner communication and technical guidance?Understand and support user provisioning and lifecycle processes across: oAzure AD B2CoCDM (Customer Data Management) or related downstream systems?Collaborate with security and architecture teams to ensure compliant identity integrations.DevOps & Automation?Contribute to and maintain Azure DevOps Repositories for B2C policies and supporting services.?Build and maintain Azure DevOps CI/CD pipelines for: oB2C custom policiesoInfrastructure-as-code (where applicable)oSupporting application components?Use Git for version control, branching, and peer review.Collaboration & Advisory?Partner with application teams and developers to design secure and usable customer identity flows.?Act as a trusted technical advisor to the business by translating identity concepts into clear, actionable guidance.?Provide documentation and knowledge transfer to enable long-term platform sustainability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer IV (Palo Alto Prisma)

The Network Engineer IV ? Palo Alto Prisma will be responsible for 24?7 operational support, escalation, and lifecycle management of enterprise Prisma SD WAN and Prisma Access solutions within... More Managed Services and Network as a Service (NaaS) environments. This role serves as a Tier 3 escalation engineer, supporting complex global, hybrid, and cloud customer networks, leading high severity incident response, and ensuring service quality, stability, and customer satisfaction. The engineer works cross functionally with Managed Services, Security, Network, Engineering, Presales, Product, and Service Management teams, while mentoring junior engineers and contributing to platform maturity, automation, and operational excellence.Key Responsibilities?Provide Tier 3, 24?7 operational support for Prisma SD WAN, Prisma Access, GlobalProtect, IPsec, and FWaaS?Lead major incident response, customer communications, and root cause analysis?Own the full service lifecycle: onboarding, changes, upgrades, migrations, and decommissioning?Design and validate secure, resilient Prisma SASE architectures with proper routing, segmentation, and HA?Support advanced routing and SD WAN (BGP required, OSPF) across global WANs?Enable and troubleshoot cloud connectivity (AWS, Azure, GCP)?Support Zero Trust services including ZTNA, SWG, and identity integrations?Drive automation, observability, documentation, and operational standardization?Mentor Tier 1/2 engineers and support cross vendor SASE/SD WAN environments as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inside Sales Representative

Responsibilities: In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will... More answer incoming calls and emails and will provide sales support to users of our education products and services. The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.1.Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.2.Track customer inquiries using online support management systems and tools.3.Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.4.Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.5.Participate as needed with company meetings and training of new team members.6.Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learning?s multiple websites and applications.7.Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.8.Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Solutions Engineer

An employer based in Ohio is looking for a Solutions Engineer to join their growing customer-facing team to help take customer demand and turn it into wins. This is a customer-facing role for someone... More who combines systems engineering credibility with shaping solutions, building proposals, and delivering executive briefings that move opportunities from pipeline to contract. This person will own the company's technical side of business development, from early customer discovery and needs analysis through proposal strategy, and post-award transition. They will lead pre-sales solutioning, conduct competitive intelligence and market assessments across the defense digital engineering landscape, and partner with Business Development to qualify opportunities. This person will sit specifically within the USAF Business Unit product portfolio, so knowledge of the push towards open architectures, authoritative engineering data, and model-based practices is crucial. This is a full-time permanent position that is able to sit remote, but does require 25-50% travel. The salary range for this position is $150,000 ? $180,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Epic Certified EpicCare Ambulatory Analyst

We are seeking an experienced EpicCare Ambulatory Analyst to support a maternity leave backfill and assist with ongoing build, support, and optimization efforts within the Ambulatory application.... More This individual will play a key role in enhancing workflows, resolving tickets, and partnering closely with end users to improve system performance and usability.The ideal candidate brings strong build experience, deep knowledge of Epic SmartTools and reporting, and excellent customer-facing communication skills.Key ResponsibilitiesProvide day-to-day application support for EpicCare Ambulatory, including issue resolution and escalation managementLead and execute system build and configuration, including enhancements and optimization initiativesDesign, build, and maintain SmartTools (SmartSets, SmartPhrases, SmartTexts) and rule logic to support clinical workflowsDevelop and support reporting solutions, including use of Workbench reporting toolsPartner with clinical and operational stakeholders to gather requirements and translate them into system solutionsManage and resolve support tickets, ensuring timely follow-up and clear communication with end usersIdentify workflow inefficiencies and recommend system improvements to optimize user experienceProvide end-user support and training, ensuring strong adoption and satisfactionCollaborate with cross-functional IT teams to support upgrades, integrations, and ongoing system maintenanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Applications Engineer

Our customer is seeking a Field Application Engineer to support their sales organization. The Field Application Engineer will support Transector and Polyphaser solutions. Candidates will possess... More extensive knowledge of surge protection (AC, DC, RF, & Data products) and a power background, a plus. The ideal candidate will have experience with technical sales support, working with engineers, product line managers, and program managers. The candidate must have experience working with various customer influencers to support the business development sales team in winning new business. All potential candidates must have strong networking skills, technical presentation experience, up-to-date knowledge of industry standards (UL, IEEE, IEC, etc.), and a proven track record of customer support. General Duties and Responsibilities?Collaborate effectively with customers on new projects to understand their needs, to find the right solution, and support product innovation for surge protection (AC, DC, RF, & Data products), EMI/EMP, and AC power products. ?Bridge the technical gap between sales and the customer?s engineering groups/product line managers to communicate product needs to internal stakeholders from engineering, manufacturing, and product line managers. ?Support Sales in the acquisition of new customers and the ongoing needs of existing customers. ?Support regular customer engagement via video, phone, email, face-to-face, and live web chat ?Providing remote and on-site support ranging from installation to troubleshooting.?Resolve customer issues, questions, and complaints professionally and collaboratively. ?Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed revenue goals.?Support trade shows, be involved in key organizations/groups, and give customer-facing presentations on various topics to educate our customers. ?Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases.oIdentify customer and competitor trends and provide technical feedback to marketing and product groups. ?Support new product development process by gathering technical specs and business cases to create new product requests. ?Other duties as assigned.This role pays between $100-120K Annually + annual bonus potentialWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Data Scientist/AI Engineer - INTL

We are seeking a hands-on Data Scientist/AI Engineer/ML Engineer to design, build, evaluate, and deploy customer-facing LLM applications?with a primary focus on retrieval-augmented generation (RAG),... More agentic workflows, and production-grade Azure deployments.This role will be responsible for delivering a web-enabled, customer-facing chatbot that combines proprietary knowledge with live web search, integrates securely with enterprise systems, and meets high standards for accuracy, reliability, observability, and safety.This is not a research-only role. You will write production code, build evaluation harnesses, and own models and services from prototype through live deployment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Adobe Sales Director

As an Outbound Sales Director, you will drive new business growth by prospecting, engaging, and acquiring clients for our Adobe Experience Cloud solutions. You will be responsible for prospecting and... More acquiring new clients through outbound sales efforts, with a primary focus on selling our Adobe solutions (i.e. Experience Manager Sites & Assets, Target, Analytics, Real-Time CDP, Customer Journey Analytics). Your expertise in software sales and strong communication skills will be instrumental in effectively presenting our products, understanding customer needs, and closing deals. While a deep technical background is not strictly needed, a technical-functional expertise on Adobe product services and in particular on innovation features such as AI-related functionalities is required.Salary will range between $160,000 and $200,000 with total compensation being $260,0000+. This is depending on skills and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Architect

The Team Lead provides technical, consulting, and operational leadership for a team of Solutions Architects and Solutions Estimators supporting the GCDC vertical. This role oversees the front-end... More design, consulting, and commercial development of large-scale enterprise, data center, and regulated security projects, ensuring alignment between customer requirements, technical design, and cost strategy. The Team Lead guides Solutions Architects in delivering customer-facing consulting services - including security standards, technology roadmaps, and RFP development - while directing Solutions Estimators in the preparation of accurate, compliant, and competitive cost models and proposals. Acting as the senior technical authority and escalation point, the Team Lead establishes and enforces design standards, governs global design consistency through defined playbooks and review processes, and ?blesses? final solutions across regions. They support clients globally. On a day-to-day basis, the role partners closely with sales leadership, architects, general contractors, customers, and internal delivery teams to prioritize opportunities, manage risk, mentor technical staff, improve processes, and ensure solutions are technically sound, scalable, and positioned to win.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less