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Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI's headquarters-based users. Coordinates... More problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As part of our client's film group, this position is responsible for delivering design solutions to key business initiatives; provide support to application issues on a day-to-day basis; innovate,... More design, and implement software solutions within company standards; and collaborate effectively with the our client's business team, the other IT cross-functional teams and business units to provide expert system development life cycle support. Responsibilities will include:oLead the requirements analysis/gathering, business process definition and design sessions with the business stakeholders to deliver new functionalitiesoCreate functional and high-level technical designs based on business requirements which includes "As Is" and "To Be" workflows, use case specification, screen and high level conceptual table design, test plans and other established documentationoCreate functional and technical designs for system interfaces that use the ETL (Extract-Transform-Load) tool InformaticaoCollaborate with the client team (project managers, analysts, developers) to ensure that the functional and technical specifications are correctly translated into application code for an efficient system development lifecycleoParticipate in peer design reviews to ensure that the design is complete and up to the team's standardsoWork independently to review the system documentation and learn the existing functionality oCreate and execute test plansoProvide expert trouble-shooting capabilities to assess, identify, test, and resolve reported application issues for daily production support of the application oCoordinate with other IT project teams within the organization to design new automated interfaces with upstream/downstream source systems and provide support for the existing interfacesoProvide training, support and guidance to the user community on application features and enhancementsoWork closely with the director and project managers to establish project scoping, prioritization and provide regular project statusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented WMS Administrator to support and optimize our Deposco Warehouse Management System. This role serves as the first line of system support, partnering with... More Supply Chain, IT, and Operations to keep warehouse processes running smoothly.Experience with Deposco or Manhattan Associates WMS is strongly preferred.What You?ll Do? Configure, maintain, and optimize the Deposco WMS to meet daily operational needs.? Troubleshoot and resolve WMS issues; act as the primary support contact for users.? Train and support warehouse and logistics staff on effective WMS usage; develop training materials, conduct sessions, and maintain user documentation.? Monitor overall system health and performance, perform routine checks, apply updates or patches, and ensure smooth day-to-day WMS operation.? Ensure data accuracy and oversee system integrations with shipping carriers and e-commerce platforms.? Generate reports and analyze performance metrics to drive efficiency.? Maintain documentation for system setup, procedures, and troubleshooting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for MES Technician / Field Engineer to work on site in Austin, TX and support the strategy and introduction of products based on unique and highly differentiated... More capabilities of a preeminent foundry for semiconductor systems and defense electronics companies. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing technology that will define future roadmaps of semiconductor devices including logic, memory, 3D packaged devices, including thermal management, etc. The MES Technician / Field Engineer is responsible for supporting, maintaining, and troubleshooting Manufacturing Execution Systems (MES) in a high-volume, high-reliability semiconductor manufacturing environment. This role serves as a critical link between manufacturing operations, automation, IT, and engineering teams to ensure system availability, data integrity, and seamless production execution.The ideal candidate is hands-on, technically strong, and comfortable working directly on the manufacturing floor, supporting production tools, operators, and engineers while responding to real-time system issues.Key Responsibilities:Provide frontline (Tier 1?2) support for MES applications used in semiconductor manufacturing operationsMonitor MES system health, job execution, and data flows to ensure uninterrupted productionTroubleshoot and resolve MES-related issues impacting equipment integration, lot tracking, recipe execution, dispatching, and reportingSupport field deployments, upgrades, patches, and configuration changes to MES platformsAct as on-site technical support for production issues, including off-shift or on-call support as requiredInterface with manufacturing engineers, process engineers, equipment technicians, and IT teams to diagnose and resolve system issuesSupport integration between MES and factory systems (e.g., equipment interfaces, SPC, ERP, automation systems)Perform system validation, testing, and documentation for MES changes and releasesAssist with root cause analysis (RCA) and continuous improvement initiatives related to manufacturing systemsMaintain accurate documentation, logs, and standard operating procedures (SOPs)Train operators and engineers on MES functionality and best practices as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's largest pediatric health system clients is seeking a PACS Analyst/Imaging Informatics Specialist to support enterprise cardiology and imaging systems. This role provides... More day-to-day administration, troubleshooting, and optimization of Syngo Dynamics PACS to ensure reliable access to cardiology imaging and clinical data. This person will collaborate with cardiology clinical teams to maintain device integration, data integrity, and efficient procedural workflows. Responsibilities include vendor coordination, system upgrades, interface monitoring, and issue resolution across cardiology imaging platforms. The position works closely with IT, cardiology, and clinical operations to deliver stable, secure, and patient-centered imaging technology solutions. This position is hybrid, with 2 days remote and 3 days/week onsite in Wilmington, DE.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for Project Manager for one of our top Utility clients. In this role you will be joining the PMO and will be responsible running a new project where they will be implementing... More the Security Operations module of ServiceNow. A typical day for an IT Project Manager includes:Planning & Forecasting: Develop and maintain project plans, timelines, and budgets.Risk Management: Identify and document risks, and implement mitigation strategies.Progress Monitoring: Track milestones and deliverables, ensuring projects stay on schedule.Stakeholder Engagement: Communicate updates and manage expectations across business units.Meeting Facilitation: Lead project meetings with internal teams and external vendors.Vendor Coordination: Manage relationships and deliverables from third-party providers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key ResponsibilitiesData Engineering & Solution DevelopmentDesign, build, and maintain SQL-based datasets, views, and data models that support marketing use casesSource, profile, and research data... More already living in the data warehouse to make it campaign-readyEngineer new data solutions end-to-end, from ingestion through business consumptionSupport identity-based and customer-level data use cases (e.g., prequalification strategies, audience growth, net-new identification)Business Partnership & StrategyPartner directly with Marketing Operations to enable audience creation, campaign execution, and customer experiencesCollaborate with Marketing Analytics to explain data structures, create new analytical layers, and support executive-level reportingTranslate business questions into technical requirements and scalable data solutionsPresent findings, trends, and insights back to marketing stakeholders in a clear and compelling wayAnalytics, Dashboards & ControlsBuild dashboards and visualizations that show trends, population shifts, and segment performanceDevelop internal monitoring and control dashboards to detect data issues (population changes, load failures, anomalies)Support testing, validation, and quality checks prior to deploymentOperational SupportCoordinate with internal testing and deployment teams to move solutions into productionContribute to documentation, governance, and ongoing improvements of marketing data assetsDay-to-Day Breakdown~60%: Data discovery, profiling, research, and business alignment~20%: Dashboarding and data visualization~10%: Testing, audits, and data quality controls~10%: Administrative work and coordinationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary:The Developer?s primary role is to transform business functional requirements into technical solutions as well as provide 2nd and 3rd level tier support for Salesforce applications.... More The Developer is expected to perform analysis, design, development, and implementation of process and technology within the Salesforce suite of applications. Position Responsibilities may include, but not limited to:? Analysis, design, development, and implement new and/or existing business applications and software. Development will include interface and integration work. ? Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, business requirements and goals.? Manage development environments including multiple sandboxes and the migration process for code and configuration to production Salesforce environment.? Work closely with business teams to develop complex solutions that follow best practices evaluating configuration versus code to best support the long-term strategy of the organization while maintaining simplicity in the environment.? Interact with business stakeholders and users as necessary to better understand project objectives and capability requirements.? Provide tier-two support of Salesforce environment, primarily related to customized applications, workflows, and integrations.? Work with IT Service Center and business on support issues with high degree of responsiveness and resolution.? Provide technical expertise when evaluating and designing solutions ensuring all components and subsystems impacted are properly addressed during business application build and deployment.? Act as a liaison to IT and business to improve both IT and business processes to reduce costs or enhance services where applicable.? Provide technical analysis and design expertise during development of business applications.? Create test cases and assist in technical and end-user testing. May be required to help deploy solutions.? Collaborate and coordinate with the business and with all areas of the IT function. ? Other projects or duties as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Support Desk Specialist will provide first-level IT support to internal end users in a high-volume call center environment. This role is heavily focused on identity verification, password resets,... More account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less