Job Search Results for Customer Service

Intelligence & Analytics Manager (Lead) - INTL India

Our client is looking for a senior leader to own and scale their Engineering Intelligence function ? a capability that transforms raw engineering and business data into strategic insights that drive... More executive decision-making across a $100M+ engineering investment portfolio spanning 1,800+ features. This is not a traditional BI or reporting role. You will be the voice of engineering data, translating complex delivery metrics into business narratives that shape portfolio prioritization, resource allocation, and organizational strategy.You will inherit a strong foundation: a suite of operational dashboards and analytics tools already built and gaining traction with leadership. Your mandate is to productize these, build real-time data infrastructure, and evolve from reactive reporting to proactive intelligence that anticipates risks, surfaces opportunities, and quantifies business impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Innovations & AI Solutions Engineer

The Innovations and AI Solutions Engineer position is part of our client's Innovation Department. This position will be responsible for developing, optimizing and growing the firm?s corpus of... More innovation and AI solutions for both practice and enterprise side use cases, as well as optimizing data collection and flows across these solutions. The role will support our attorneys and staff with software development, low/no-code solutions, and data initiatives. The Innovation and AI Solutions Engineer is a self-directed, people-oriented employee who is comfortable supporting the development and data needs of the organization, including clients, attorneys, practice groups and administrative teams. Duties include the below:-Support innovation projects by facilitating and participating in discussions, meetings with management and department groups, developing business processes, implementing data integrations and recommending best practices on the effective use of data and data analytics tools. -Build and maintain innovation and AI solutions alongside optimal data API and pipeline architectures. -Design, build and implement machine learning models, including the development of AI Models and prompts for various applications. -Collaborate with business users and technical teams to support and improve how data is collected, analyzed, and reported throughout the organization. -Analyze user's needs to determine business and data requirements, effectively applying technology to meet the firm?s strategic objectives. -Assemble and manage large, complex data sets that meet business and technical requirements. -Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and improving infrastructure within assigned projects and data systems. -Build system infrastructure and processes for the efficient extraction, transformation, loading and integration of data to and from a wide variety of data sources using SQL, Power BI and Azure technologies. -Develop and/or apply analytics tools that utilize data pipelines to provide actionable insights into customer acquisition, operational efficiency, billing analytics, case outcomes, and other key business and legal practice performance metrics. -Ensure firm and client data security across multiple office locations, data centers, vendors and applications. -Develop data visualization and reporting tools to effectively convey meaningful insights from complex and diverse data sets. -Leverage statistics and computational techniques in problem solving. -Be familiar with common NLP and machine learning techniques. -Research and use applicable models in creative problem solving. -Work with GitHub and software version control. -Demonstrate the ability to efficiently and smartly document code and end-to-end processes. -Implement models in a production environment via custom API?s and enterprise solutions such as AzureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Secret / TS SWE - C#, React

C#, React, MSSQL, Azure DevOps) ? Secret ClearanceWe are seeking a hands on Technical Development Engineer to design, develop, enhance, and maintain C#/.NET applications, React front end components,... More and MSSQL backed systems supporting mission critical programs. The ideal candidate is a strong individual contributor with deep Microsoft stack expertise, experience working in complex legacy environments, and the ability to support modernization and integration efforts while aligning with program and customer requirements.This role focuses on full stack engineering, system enhancement, and technical problem solving, working closely with program teams, architects, and stakeholders to deliver reliable, secure, and scalable solutions.________________________________________Primary ResponsibilitiesC# / .NET Application Development?Design, develop, and maintain C#/.NET applications, APIs, and services supporting enterprise and mission systems.?Work with legacy .NET Framework components while modernizing to .NET 6+ where appropriate.?Implement object oriented design principles, design patterns, and modular architectures to support maintainability and scalability.?Develop and maintain reusable .NET libraries and shared components.Front End Development (React)?Build and enhance React based UI components integrated with backend APIs.?Maintain legacy front end elements where required (e.g., older JavaScript, jQuery).?Ensure responsive, accessible, and secure user interfaces.Database Development (MSSQL)?Design, optimize, and maintain MSSQL schemas, stored procedures, queries, and data models.?Troubleshoot performance issues and support data driven application enhancements.Code Quality, Debugging & Maintenance?Perform code reviews to ensure adherence to .NET, React, and secure coding best practices.?Identify, troubleshoot, and resolve defects, performance issues, and technical debt across existing codebases.?Support refactoring efforts to improve code quality, stability, and long term maintainability.?Write unit and integration tests to validate functionality and support regression testing.Technical Proofs of Concept & Modernization?Develop technical POCs to evaluate new frameworks, architectures, or approaches within the Microsoft ecosystem.?Support technology insertion and refresh efforts, integrating new tools and capabilities into existing systems.?Evaluate emerging technologies and assess their applicability to program requirements.?Assist with incremental modernization while maintaining operational continuity.System Integration & Lifecycle Support?Collaborate with program management, system architects, and technical stakeholders to ensure solutions meet functional and non functional requirements.?Support the full software development lifecycle, including design, implementation, testing, deployment, and sustainment.?Work within secure and compliance driven environments, ensuring solutions meet mission and security requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer

Insight Global is looking for a seasoned Network Engineering consultant to support one of our largest telecom customers on a Data Center Migration initiative for one of their financial banking... More clients. This role is responsible for leading and overseeing data center migration initiatives, supporting the transition of customers from one data center to another. The individual will serve as the primary point of coordination with clients, participating in migration calls to gather required technical information, review proposed changes, ensure approvals are obtained, and manage escalations or troubleshooting as needed throughout the migration process. While the hands-on execution is largely handled by third-party partners, this role maintains accountability for successful delivery, providing guidance and oversight. The position requires strong experience with Cisco routing and switching, proficiency with ServiceNow for submitting and managing tickets, and familiarity with network monitoring tools to ensure stability and performance during migration activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead Saviynt Engineer

The Lead Saviynt Engineer will own and evolve our Saviynt Enterprise Identity Cloud (EIC) platform, which is the centerpiece of our Identity Governance and Administration program. This role is... More responsible for supporting day-to-day operations of the Saviynt IGA system and driving enhancements, including managing entitlements, configuring security systems & connectors, setting up endpoints for target systems, and enforcing segregation of duties (SoD) policies. As a lead, the engineer will guide the IAM team in implementing new capabilities, integrating applications (on-premises and cloud such as Entra ID/Azure AD, AWS, GCP), and ensuring the platform meets compliance requirements like SOX.Team Collaboration: Works with the technical IAM team and coordinates with Business Analysts and project managers on identity projects. Works with application owners, database administrators, and IT teams across the enterprise to onboard systems into Saviynt. Frequently collaborates with the Security Compliance/Audit team to support access certification campaigns and SoD controls, and with IT service teams (e.g., HR systems, ServiceNow team) to integrate identity workflows.Key Responsibilities:?Saviynt Platform Ownership: Serve as the primary Architect and Engineer for the Saviynt EIC platform. Manage global configuration settings, identity repositories, and platform upgrades/patches to ensure Saviynt is running optimally and securely. Monitor system health, job queues, and workflows, addressing any issues or performance bottlenecks.?Connector & Integration Management: Configure and maintain Saviynt connectors and endpoints for various systems: e.g., Active Directory (on-prem AD), Entra ID (Azure AD), SaaS applications, databases, and cloud infrastructure (AWS, GCP). Ensure that accounts and entitlements from these systems are being imported and provisioned correctly. Develop new connectors or scripts (using REST APIs or JDBC) for any custom integrations required. Oversee integration with ServiceNow for access request workflows.?Entitlement Management & SoD: Define and manage entitlement catalogs and role definitions within Saviynt for applications. Implement Segregation of Duties (SoD) policies and preventative controls in the platform ? e.g., set up SoD rules and risk matrices so that access requests and role assignments trigger appropriate SOD conflict checks. Work with business owners to configure certification campaigns and automated access reviews aligning with regulatory requirements (such as periodic SOX user access reviews).?Project Leadership & Enhancements: Lead Saviynt-related projects and enhancements (e.g., onboarding new applications, enabling new features like identity analytics or mobile access). Gather requirements from stakeholders and design solutions using Saviynt?s capabilities (e.g., build dynamic roles, create custom workflows, implement identity triggers). For instance, spearhead upcoming integrations for cloud platforms ? building connectors for AWS and GCP accounts to manage their lifecycle through Saviynt. Ensure changes are tested (UAT) and follow change management processes before production rollout.?Compliance & Audit Support: Oversee the execution of access certification campaigns and onboarding of high-risk applications to meet compliance needs. Provide technical support during internal and external audits ? generating reports on user access, SoD violations, and remediation status from Saviynt. Implement controls and remediation in the Saviynt system as audit findings demand and ensure the platform?s security configuration aligns with industry best practices and SOX controls.?Team Leadership & Knowledge Sharing: Guide and mentor a small team of IAM engineers working with the Saviynt platform. Establish best practices for configuration management, development (promotion of changes across Dev/UAT/Prod), and incident response for identity services. Document key configurations and train backup personnel to administer Saviynt. Coordinate with the Saviynt vendor support for complex issue resolution and stay updated on new EIC features and releases.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Development Executive ? Army

Preferred candidates will have prior Army service or deep Army mission-network experience, ideally as a former officer (O-3/O-4), warrant officer, or senior enlisted leader (E-7 to E-9), with... More established relationships across Army cyber, IT modernization, network, spectrum, and electronic warfare communities. The role will primarily focus on Army cyber, IT modernization, cloud, zero trust, enterprise networks, and managed IT services. Secondary focus areas include electronic warfare, spectrum operations, EMSO, RF-enabled mission systems, and opportunities aligned to Indigo IT's Xtremis/spectrumOS strategic partnership ecosystem.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer

Insight Global is looking for a seasoned Network Engineering consultant to support one of our largest telecom customers on a Data Center Migration initiative for one of their financial banking... More clients. This role is responsible for leading and overseeing data center migration initiatives, supporting the transition of customers from one data center to another. The individual will serve as the primary point of coordination with clients, participating in migration calls to gather required technical information, review proposed changes, ensure approvals are obtained, and manage escalations or troubleshooting as needed throughout the migration process. While the hands-on execution is largely handled by third-party partners, this role maintains accountability for successful delivery, providing guidance and oversight. The position requires strong experience with Cisco routing and switching, proficiency with ServiceNow for submitting and managing tickets, and familiarity with network monitoring tools to ensure stability and performance during migration activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Data Engineer

Insight Global is seeking a Data Engineer to join our actuarial consultant customer 100% remotely. In this position as a Data Engineer of our client?s Data Platform, you will be responsible for... More designing and implementing robust Data Platform solutions that meet business objectives while ensuring compliance with industry-leading data privacy standards. You will collaborate closely with cross-functional agile teams to drive data architecture decisions, implement best practices, and contribute to the success of our client?s projects. Responsibilities include: ?Data Platform: Creation of a Databricks Data Warehouse(s) and Lakehouse solutions for a healthcare data focused enterprise. oData Governance: Configuring and maintaining unity catalog to enable enterprise data lineage and data quality oData Security: Building out Data Security protocols and best practices including the management of identified and de-identified (PHI/PII) solutionsoExternal Data Products: Building data solutions for clients while upholding the best standards for reliability, quality, and performanceoETL: Building solutions within Delta Live Tables and automation of transformationsoMedallion Architecture: Building out performant enterprise-level medallion architecture(s) oStreaming and Batch Processing: Building fit-for-purpose near real-time streaming and batch solutions oLarge Data Management: Building out performant and efficient enterprise solutions for internal and external users for both structured and unstructured healthcare dataoPlatform Engineering: Building out Infrastructure as Code using Terraform and Asset BundlesoCosts: Working with the business to build cost effective and cost transparent Data solutions?Pipeline/ETL Management: You will help architect, build, and maintain robust and scalable data pipelines, monitoring, and optimizing performanceoExperience working with Migration tools i.e., AWS DMS, AWS Glue, Fivetran, integrate.iooIdentify and implement improvements to enhance data processing efficiencyoExperience with building out effective pipeline monitoring solutionsoBuild the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Delta Live Tables, Python, Scala, and cloud-based ?big data? technologies.?Data Modeling: Lead design, implementation, and maintenance of standards based (FHIR, OMOP, etc.) and efficient data models for both structured and unstructured dataoAssemble large, complex data sets that meet functional and non-functional business requirementsoDevelop and maintain data models, ensuring they align with business objectives and data privacy regulations?Collaboration: Partner internally with key stakeholders to ensure we are providing meaningful, functional, and valuable dataoEffectively work with Data, Development, Analysts, Data Science, and Business team members to gather requirements, propose, and build solutions. oCommunicate complex technical concepts to non-technical stakeholders and provide guidance on best practices.oEnsure that technology execution aligns with business strategy and provides efficient, secure solutions and systems?Processes and Tools: Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.oBuild analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.oCreate data tools for clinical, analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Controls Engineer

Insight Global is looking for a Controls Engineer to join the supply chain organization of a large retail customer. Primary responsibilities are to assist Engineering and Maintenance in design,... More development, optimization and maintenance of automated material handling equipment and warehouse control systems in all the Distribution Centers. The Controls Engineer will design overview control systems for industrial material handling solutions. This includes development of specifications, device layout drawings, control schematics, PLC logic, SCADA systems and implementing solutions which deliver exceptional value. Controls Engineer will also work closely with project teams to design systems which meet or exceed the project requirements.ESSENTIAL FUNCTIONS % OF TIME?Controls Function: Supporting Projects60?Perform on-site commissioning, to implement and validate Control Systems design with Integrator.?Review vendor?s Control Systems specifications and scope documentation. ?Create Controls sequence of operation document, to ensure that the design meets our expectation.?Design/overview system layouts, schematics and control devices?Maintain a Control Systems progress schedule that relates to project milestones foreach project.?Prepare/overview schematics and specifications for control panel fabrication.?Controls Function: Optimize and Support Distribution Center Control Systems 30?Provide/overview documentation and support for field wiring. ?Optimize/troubleshoot and write (PLC) Programmable Logic Controller programs. ?Configure HMIs and RTUs.?Configure and troubleshoot SCADA systems.?Perform Control Systems modeling and simulation.?Work closely with Warehouse Control Systems team to investigate/integrate Controls solutions.?Provide guidance/direction in assistance with Lead Engineer to train and guide 10Controls Technicians for all sites.?Provide Control Systems technical support and training to local users.?Work closely with DC Operations and Distribution Engineers, for achieving Controls reporting and dashboard.?Design and implement Control Systems changes and improvements. ?Controls Function: Perform other Control Systems related tasks/duties as assigned. ?May require travel. This position will be 100% remote (working EST) but will require travel around 1x a month. Pay rate will be defined by hiring manager throughout the interview process based on years of experience but will be in the range of 50-65/hr. to align with salary upon conversion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less