Job Search Results for Customer Service

Marketing Campaign Operations Manager

As a Marketing Campaigns Operation Manager, you will be responsible for executing high impact demand generation, market awareness, and sales acceleration programs and campaigns. You will collaborate... More with stakeholders across the this company's Global Marketing department and regularly interlock Revenue Operations, Global Partner, and IT teams. You will also engage external agencies and consultants to maximize the efficiency and effectiveness of our Marketing Automation Platform (MAP), Eloqua, and other critical systems and tools inside of the MarTech stack. Finally, you will contribute directly to the measurement and analysis of the Global Demand programs and campaigns with an emphasis on Global Marketing impact on pipeline and revenue targets. Here is a breakdown: ? Absorb our team?s core roles and responsibilities and understand the integrated campaign strategy for the solution and pr campaigns running in market. You will also have a basic understanding of our MarTech stack and lead management and lead flow processes. ? Operate as the primary point-of-contact for Marketing Shared Service (MSS) requests submitted by, but not limited to, Global Demand stakeholders. These requests will include outbound email communications, campaign response uploads, and global landing page creation requests. ? Execute MSS requests in Eloqua and/or triage the requests to external agencies or contractors.? Contribute to key data management initiatives involving Eloqua and other Omnissa MarTech systems. A key point of emphasis will be the overall hygiene of customer/partner/prospect data maintained in Eloqua and Salesforce.com.Assume the role of primary owner for all external Marketing Shared Service support agencies and manage all budgeting, SOW development, and spend tracking with those external agencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Product Manager - Enrollment Payor

Insight Global is seeking a Technical Product Manager to support a healthcare payer organization, focused on provider enrollment, portfolio setup, and configuration-driven platforms. This role will... More lead a single value stream, owning the roadmap, features, and delivery of functionality that enables enrollment workflows, portfolio/customer setup, and downstream system integrations. The individual will translate business and operational requirements into epics, features, and user stories, partnering closely with engineering teams to deliver scalable, cloud-based solutions. Key Responsibilities?Own and manage the product roadmap for a payer-focused value stream centered on enrollment, portfolio setup, and configuration-based platforms?Define and maintain epics, features, and user stories, ensuring alignment from roadmap through execution?Partner daily with engineering teams to clarify requirements, support design decisions, and remove blockers?Lead and support Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives?Manage all work within Jira, ensuring stories meet Definition of Ready / Definition of Done standards?Collaborate cross-functionally with business stakeholders, architects, and technical teams to prioritize work that delivers measurable business value?Document requirements, decisions, dependencies, and delivery progress clearly within Jira and supporting tools?Ensure solutions align with an established Agile SDLC and enterprise standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program/Project Manager: INTL Mexico

A Fortune 100 client is seeking a Program/Project manager for it's Global Network Design (GND) Program, which is a centralized, enterprise-wide supply chain strategy and modeling capability that... More designs, evaluates, and optimizes the client's end-to-end physical network?spanning sourcing, manufacturing, warehousing, transportation, and customer delivery?across all regions and business units.The main purpose of this role is to provide best-in-class project management delivery to initiatives serviced by the Project Management Office Center of Excellence. This role will be responsible for leading the governance, performance management, schedule management, scope management, and cost management of Global Transformation priority programs to ensure all deliverables are executed on time and on budget and benefits realization.The role will ensure that Global S&T programs are implemented on-time and in-full and the new capability (tool or process) is embedded effectively, by integrating both a strategic, tactical and human-centric approach that is holistic and gets the most value implementation of a faster, stronger and better process.The role will own the strategy and delivery of Supply Chain transformation programs/projects, ensuring timely and accurate completion of all lifecycle deliverables, including governance, status reporting, RAID management, schedule and scope management, and cost and benefits realization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Web Developer (Front End) - INTL LATAM

An employer in the Cincinnati, Ohio area is looking for a Front End Web Developer for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an... More exciting opportunity for someone to join a key AI-driven initiative. We are seeking a mid-level Front-End Web Developer to help build and evolve modern, customer-facing web experiences in a fast-paced product environment. You will work closely with product managers, UX designers, and senior engineers to deliver responsive, high-quality web features through iterative releases. This role is ideal for developers with strong front-end fundamentals who can move quickly, communicate clearly, and contribute consistently within a distributed, nearshore team. Exposure to real-time or AI enabled web experiences is a plus, but not required.Key Responsibilities:?Develop and maintain React-based web applications using TypeScript and modern front-end best practices.?Build reusable UI components and implement user flows based on product and design requirements.?Integrate backend services using RESTful APIs and standard client-side data-fetching patterns. Support real-time updates using technologies such as WebSocket (WSS) or Server-Sent Events (SSE), with guidance from senior engineers.?Collaborate effectively with backend, product, and QA partners in a remote, nearshore environment.?Deliver high-quality code in a rapid, iterative delivery model.?Optimize applications for performance, accessibility, and responsiveness across browsers and devices.?Participate in code reviews and follow established front-end standards and conventions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 75-78/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Level 1.5 Support

A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple... More regulatory and document management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Taxonomy Analyst (SKU & Product Data Focus)

We are building a Master Data team to support a scalable, searchable, and high-quality digital experience across our website and distribution network. The Taxonomy Analyst will play a key role in... More designing, maintaining, and governing SKU-level product taxonomy and classification, ensuring clean product content, accurate specifications, and strong search performance.This role will initially focus on SKU data supporting website build-out and distribution center enablement, with future expansion into customer and supplier data domains.You will work closely with a Senior Taxonomy Manager, Experience Manager, and cross-functional partners across eCommerce, Supply Chain, IT, and Category Management.Key ResponsibilitiesBuild, maintain, and evolve product taxonomies and classification structures across 700+ categoriesSupport website product content including attributes, specs, bullets, and digital metadata to improve search and discoverabilityEnsure data quality, consistency, and governance across SKU dataPartner with business and technical teams to align taxonomy with evolving business needsSupport distribution center (DC) data needs as the organization transitions from Direct-to-Branch to field-based DCsCollaborate with third-party taxonomy partners in the short term, with a long-term goal of bringing ownership in-houseUse PIM tools to manage and audit product data at scaleAssist in defining and enforcing data standards and best practices across teamsPay Rate: $40-$58 an hour depending on skills and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE HRIS Analyst

- A customer is seeking a fully remote HRIS Analyst. This role will serve as a strategic partner between HR, Payroll, and IT, ensuring HR processes are aligned with enterprise IT standards for... More security, auditability, and scalability. This role is critical in helping modernize and streamline HR systems while maintaining strong relationships with HR and Payroll stakeholders. - The ideal candidate brings a consulting mindset, deep technical expertise in UKG Pro with ADP and LMS integrations, and the ability to navigate complex organizational dynamics. Success in this role requires the ability to build trust, understand current-state processes, and guide teams toward more standardized, secure, and efficient future-state solutions. - Partner closely with HR and Payroll to understand existing processes and identify gaps relative to IT, security, and audit requirements - Provide thoughtful recommendations to align HR workflows with enterprise IT standards while respecting functional ownership - Act as a trusted advisor, helping HR understand why certain processes must follow IT governance models - Influence without authority, guiding teams toward adoption of standardized processes and controls - Serve as the primary subject matter expert for UKG Pro, including configuration, enhancements, and ongoing optimization - Manage and support integrations between UKG Pro, ADP, LMS platforms, and other HR-related systems - Support multiple platform versions and integration patterns as systems evolve - Develop and maintain reports, dashboards, and analytics within UKG Pro to support HR, Payroll, and leadership needs - Can pay up to $130,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 78-80/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less