Job Search Results for Customer Service

INTL- Data Onboarding Specialist - LATAM

The Data Onboarding Specialist plays a key role in supporting the successful onboarding of new customers and properties onto the Fortress platform. This role is responsible for the preparation,... More transformation, and migration of property data from existing management systems into Fortress, ensuring it is accurate, complete, and ready for system setup. Working closely with the Property Onboarding Manager, the Data Onboarding Specialist will execute data-related onboarding tasks with a high level of precision while also identifying opportunities to improve data processes and efficiency over time. This role includes direct communication with customers as needed to clarify data requirements, resolve discrepancies, and support a smooth onboarding experience. This role is ideal for someone who enjoys working with complex datasets, has strong Excel skills, and takes pride in delivering clean, reliable data in a fast-paced environment. Prepare, clean, and transform property data from external systems for onboarding into the Fortress platform Execute data migrations with a high degree of accuracy, ensuring data is complete and properly structured Build and utilize advanced Excel formulas and models to manipulate, reconcile, and validate large datasets Identify, investigate, and resolve data discrepancies, inconsistencies, and gaps prior to migration Perform thorough data validation and quality assurance checks to ensure successful onboarding outcomes Assist with configuration and setting up of customer accounts and properties within the Fortress system Communicate directly with customers as needed to gather, clarify, and validate data requirements and resolve data-related issues Collaborate closely with the Property Onboarding Manager to support onboarding timelines and deliverables Maintain clear and organized documentation of data mapping, transformation logic, and onboarding processes Support onboarding efforts for both new customers and existing customers, adding new properties Identify patterns in data onboarding workflows and recommend improvements to increase efficiency, accuracy, and scalability Contribute to the development of standardized templates, tools, and best practices for data onboarding Communicate data-related risks, issues, and progress to internal stakeholders in a timely mannerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Secret C/C++ Software Engineer

Insight Global is looking for a C/C++ Software Engineer to join one of our clients fully remote. They will help design, develop, and maintain critical system software components for Joint Simulation... More Environment (JSE) at the Joint Integrated Test and Training Center ? Nellis (JITTC-N), Nellis AFB, NV. As part of a team providing on-site Modeling and Simulation (M&S) support to establish and deliver high-end Advanced Tactics, Training, and Test capability for Government personnel operating under USAFWC/ACC, this candidate will contribute to the development and maintenance of NAVAIR?s Next Generation Threat System (NGTS), a continually evolving synthetic environment generator that provides constructive entities to the battlespace simulation and supports multiple platform/services training, testing, analysis, and research and development. The Software Engineer will leverage their expertise in C++/C, along with strong design skills, to enhance the functionality and integration of NGTS with other JSE components like GRID (Global Reusable Interface Domain) in a complex simulation and training environment. This role requires a solid understanding of software architecture and development of best practices.What You Will DoDeveloping software for an advanced synthetic training environment. This software is integrated into flight simulators to support pilot training against potential threats. Support software development, software integration, customer training and demonstrations. ?Demonstrates a knowledge of standard programming algorithms, design patterns, and object-oriented software design.?Evaluate and review C++ language code. Programming using C++, C, Python 3.?Develops parallel processes, threading, process communication.?Utilizes Git for daily code management, including branching, merging, and resolving conflicts within a collaborative development environment.?Works proficiently with Git in both Bash (Linux) and Windows environments.?Interacts with remote repositories, pushes code updates, and manages local repositories.?Adheres to established branching strategies and understands the implications of working with master/production branches.?Collaborates with team members to design future enhancements.?Familiarity with time-series analysis a plus.Compensation: $62/hr to $64/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Python Cloud Developer (INTL Latam or India - REMOTE)

A large healthcare company is seeking an experienced Python Cloud Engineer to join its enterprise security team. The client is over $370Bn in revenue and operates over 9,000 locations. They are... More dedicated to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. Seeking experienced developer, with strong cloud/systems background, to work on exciting projects implementing security-as-code in a large multi-cloud environment, leveraging & enhancing modern frameworks, DevOps tools & processes. This is a senior role requiring hands-on development across multi-cloud environment and strong AI proficiencyJob responsibilities:-Design & build automated controls to monitor and enforce security policies across all hyperscale cloud providers - GCP, Azure & AWS-Develop API/microservices to automate reusable components -Standardize and automate security operational procedures and processes-Maintain and enhance IaC (Security) scanning solution-Translate cloud security controls into OPA rules-Research cloud services, identify event pattern and build event based controls-Build IaC templates for repeatable deployments across key cloud providers-Develop policies and automate enforcement for securing AI services, models, agents, etc-Design & Develop AI agents to meet variety of needs, including productivity improvement, enhanced user experience & cloud security enforcementsCompensation:$10/hr to $13/hr in India, $15-20/hr in Latam. Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital/Technical Product Manager

Insight Global is looking for a Digital/Technical Product Manager. This person will have several responsibilities and daily tasks. They will independently leverage Digital or Technology research,... More business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer ?needs? and ?wants? as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in ?big picture? thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Fullstack GO Developer

One of Insight Global?s retail clients is seeking a Fullstack Go Developer to join their Members Mark Community (MMC) initiative?a greenfield member-engagement platform being built for Sam?s Club?s... More Member?s Mark brand. MMC is designed to give members a space to submit ideas, provide feedback, and influence future product creation. This engineer will primarily build and maintain backend APIs in Go while also contributing to user-facing features using React. They will work across the stack to support microservices, event-driven services, and the member-facing portal, collaborating closely with backend, data, and frontend engineers. This is not a pure frontend role, but the ideal candidate is comfortable jumping into React work without heavy hand-holding.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Payment & Billing Systems Engineer

Studio is an AI-powered creative platform where creators generate, edit, and manage digital avatars and media. Our business runs on subscription revenue (Free, Pro, and Max tiers), usage-based... More credits, and real-time AI workflows. We operate a fully self-hosted production environment on DigitalOcean with 14+ servers and handle a high volume of asynchronous jobs and payments daily.We?re hiring a Payment & Billing Systems Engineer to own and harden the most business-critical part of our platform: payments, subscriptions, and financial reliability.This is not a greenfield role and not a surface-level ?payments integration.? Billing bugs directly impact revenue, trust, and support volume ? and today, this system needs a dedicated technical owner who has built real payment infrastructure before and understands the edge cases that only show up in production. If you?ve architected billing systems, debugged reconciliation gaps, and shipped reliable subscription logic under real-world pressure, this role was built for you.Responsibilities: - Own the full payment stack, including Authorize.net (primary payment processor) and cryptocurrency payments (Solana, Ethereum, Polygon)- Design and maintain the subscription state machine covering: - Activation and upgrades - Downgrades and plan changes - Past-due recovery and retries- Build robust webhook ingestion systems with: - Idempotency guarantees - Ordering and deduplication safeguards - Retry and failure recovery logic- Implement billing reconciliation workflows (hourly, daily, monthly) with: - Audit trails - Ledger-style balance verification- Design and support refund, void, and chargeback workflows- Write comprehensive automated tests for payment flows- Implement fraud prevention controls, rate limiting, and payment endpoint hardening- Support PCI compliance requirements and payment security best practices- Partner with product and support teams to reduce billing-related escalations and revenue-impacting incidentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Azure Platform Engineer

Insight Global is seeking a highly skilled and motivated Senior Azure Platform Engineer to join a dynamic team. This role is critical in designing, implementing, and maintaining product... More infrastructure in Microsoft Azure. The successful candidate will build out product infrastructure for new product lines, lead DevOps initiatives, develop Infrastructure as Code (IaC) using Bicep, and contribute to backend services through C# Azure Functions. You will collaborate closely with the clients development teams to ensure scalable, secure, and automated deployments across environments, while aligning with compliance frameworks such as ISO 27001 and SOC 2. The role includes defining and building Azure infrastructure for scalable, internet-facing web applications, following best practices for security, performance, reliability, and scalability. This role focuses on product infrastructure, not corporate IT infrastructure. This is a senior individual contributor role with significant influence over platform and architectural decisions. Key Responsibilities ? DevOps & CI/CD: Design and maintain CI/CD pipelines using GitHub Actions for automated builds, tests, and deployments. ? Infrastructure as Code: Develop and manage IaC templates using Bicep and ARM for provisioning and configuring Azure resources. ? Cloud Architecture: Architect and optimize Azure-based infrastructure for high availability, scalability, and security. ? Azure Function Development: Build and maintain serverless solutions using C# Azure Functions to support product features. ? Security & Compliance: Implement and enforce security best practices, including identity and access management, encryption, and monitoring, ensuring compliance with ISO 27001, SOC 2, and other relevant standards. ? Security & Compliance Automation: Automate security and compliance checks within CI/CD pipelines. ? Monitoring & Observability: Configure monitoring, logging, and alerting using Azure Monitor and Application Insights. ? Containerization & Orchestration: Implement container-based solutions (Docker, Azure Container Apps/Kubernetes). ? Collaboration: Work closely with software engineers to integrate infrastructure and deployment strategies into the development lifecycle. ? Edge & Global Routing: Design and manage global traffic routing and application acceleration using Azure Front Door. ? Web APIs: Design, build, and secure Web APIs using Azure Functions, Azure App Services, and/or Azure API Management. ? External Identity: Implement and manage customer and external identity solutions using Microsoft Entra External ID. Documentation as Code: Maintain architecture diagrams and infrastructure documentation using Markdown and MermaidWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Project Manager

Insight Global is looking for an experience IT Project manager to support a Fortune 500 retail customer in Atlanta. GA. In this role you will be managing projects for a Supply Chain Technology... More organization. This is a 100% remote role, with preference to candidates located in the Atlanta, GA area. The contractor will play a critical role in planning, executing, and finalizing projects according to strict deadlines and within budget. The contractor will develop effective plans to control project scope, schedule, and cost, ensuring adherence to the project plan. Assignment tasks will include creating and coordinating documentation to manage and communicate changes to the project baseline, as well as maintaining detailed logs of all submitted changes and their status.In this assignment, the contractor will also develop and implement a robust communication plan to keep the project team and stakeholders informed. This includes preparing written status reports, scorecards, and presenting project reviews to senior leadership. The contractor will be expected to document project issues and manage their timely resolution.Risk management is a crucial part of the assignment, and this assignment will lead the identification and mitigation of project risks. The contractor will monitor project activities for potential risks and take timely action to address or escalate them, advising stakeholders as needed.Key Tasks:? Develop an effective plan for controlling project scope, schedule, and cost, and monitor project execution to ensure adherence to the plan.? Create and coordinate documentation to explain changes or potential changes to the baseline and ensure approved changes are implemented.? Maintain project logs of all submitted changes and their status.? Develop an effective plan for communicating project information to the project team and stakeholders.? Prepare written status reports and scorecards and create/present project review documents to senior leadership.? Collect and document project issues and manage their timely resolution.? Monitor project activities for the occurrence of risks and take timely action to escalate or mitigate risks.? Advise project team members and stakeholders of actions required or completed regarding risk management.? Capture key lessons learned at the completion of a project or project phase and communicate to peer Project Managers.? Effectively apply lessons learned in subsequent projects.Pay rate will be between 50-55/hr. determined by the hiring team during the interview process due to a list of consideration factors such as years of experience, relevant project exposure, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Construction Manager

A client of Insight Global in the retail & technology sector is seeking Construction Project Managers to support the programming and coordination of sustainable building designs for customer... More fulfillment and logistics building programs. As a Construction Manager (CM), you will work with a broad set of stakeholders including Real Estate, Operations, Design, Launch, Startup, Delivery Experience, Legal and Retail to take the fulfillment center design from concept through the hand off to Operations. This position requires a firm understanding of engineering, planning, program management, contract administration and operations. Responsibilities include but are not limited to: ?Lead the Request for Proposals (RFP) process and vetting qualified contractor proposals, assemble bid submissions and foster the selection of the design build contractors?Coordinate with the designers, building teams, cost estimators to establish proper project budget, scope and schedule.?Assist in obtaining the information and decisions needed from Amazon which are required to complete the construction drawings.?Manage approvals and permissions needed from the building Landlords?Act as a facilitator of information required for by internal functional teams (IT, Safety, Loss Prevention, Food Safety, Operations)?Perform duties as the primary representative on permitting required with authorities having jurisdiction?The Construction Manager will monitor and assist with all utility integrations such as phone service, electrical power, water, sewer?Schedule: The Construction Manager will be the principle schedule auditor, monitor site production, determine target milestones, track and communicate progress?Develop capital appropriation requests and manage fiduciary responsibility for approved budgets?Perform site visits on a periodic basis to confirm schedule progress, attend contractor meetings and act as the single point of contact for the general contractor partners?Review the contractor?s buyout, subcontracting, material purchase schedule and long lead orders.?Coordinate with the launch/startup teams regarding schedule and phased area turnover to insure coordination with all stakeholder functions?Audit the contractors punch list completion progress ?The Construction Manager will direct the contractor through the document turnover and close out process?Coordinate with property management to transition the building facilities to their care?Lead continuous improvement and lessons learned efforts to improve standards, reduce costs and expedite timelines for construction programsThis role is mostly remote but may require roughly 50% travel across the US to various sites. Travel time will be paid for and expenses are reimbursed but must be purchased on a personal credit card. A recommended credit limit of 5k to appropriately support travel is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr. Public Sector Client Executive - Texas

A client of Insight Global is seeking a highly skilled Client Executive to join a leading Value-Added Reseller (VAR) specializing in providing cutting-edge technology solutions to SLED institutions.... More This individual will be responsible for bringing past contacts, hunting for new business within Houston and Santa Fe, building their portfolio and market share within the education industry. Additionally, this resource will be set up with pre-existing territory. This role will offer a base salary of 125-150k + Commission. This role can sit remotely on a day-to-day but will require meeting clients face to face to drive and close revenue opportunities.Comp Plan:?1st year: $400k Gross Profit ? 25% ($100k)?2nd year: $600k Gross Profit ($120k)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less