Job Search Results for automation

Insight Global is looking for a Service Desk Manager who will be responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service... More across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.Key ResponsibilitiesOperational Leadership?Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.?Monitor ticket queues, assign priorities, and ensure SLA compliance.?Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).?Implement and optimize ITIL-aligned service management processes.Team Management?Lead, mentor, and coach service desk analysts to maintain high performance and engagement.?Conduct regular performance reviews and facilitate ongoing training and skills development.?Manage staffing schedules and workload distribution.Customer & Stakeholder Engagement?Serve as the primary escalation point for service issues.?Maintain strong communication with business units to understand support needs and identify improvement opportunities.?Ensure a customer-centric culture within the service desk team.Process, Tools & Continuous Improvement?Maintain and enhance the knowledge base and documentation.?Identify recurring issues and work with technical teams to resolve root causes.?Drive automation and improvements in tools, workflows, and service delivery.?Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).Governance & Compliance?Ensure adherence to security, compliance, and organizational policies.?Participate in audits and produce required reporting.?Contribute to IT disaster recovery and business continuity plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Overview: Join the OpenShift Platform Engineering team on-premises at RBC. You will assist RBC in supporting Red Hat OpenShift 4.12 and 4.14 environments.Key Responsibilities:Actively... More participate in upgrading OpenShift.Provide suggestions and share knowledge on configuring Red Hat OpenShift and related Open Source and vendor technologies.Assist with projects, planning, architecture designs, installation, configuration, and patching of OpenShift instances.Perform standard system administration tasks such as designing, building, supporting, and troubleshooting OpenShift.Conduct OpenShift performance tuning, optimization, and system hardening.Review RBC health check and maintenance scripts.Ensure best practices for infrastructure settings.Develop and maintain executive and operational dashboards to visualize progress on success metrics.Participate in escalated support activities for OpenShift-related issues.Document OpenShift architecture, design, and integrated components in RBC internal knowledge repositories.Mentor RBC staff on OpenShift technology.Contribute to developing an RBC security standard for containers.Project (Delivery) Manager Responsibilities:Conduct project kickoff meetings with the client and consultant.Collaborate with the Client Project Manager to determine key objectives.Coordinate Red Hat support/engineering resources as needed.Provide briefings on resource utilization and activity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior DevOps Engineer on the Cloud Engineering team will be responsible for designing, automating, and optimizing cloud infrastructure and deployment pipelines to ensure scalability, security,... More and operational efficiency. This role requires a strong background in infrastructure as code, CI/CD automation, cloud architecture, and system reliability. You will collaborate closely with engineering, security, and operations teams to drive innovation, improve platform resilience, and streamline software delivery. 60% of the time will be spent scripting (i.e. creating a centralized pipeline framework), 20% meetings/communicating with teams, 10% YAML based pipelines, 10% configuration management.? Design, implement, and manage scalable and resilient infrastructure on AWS.? Architect and maintain Windows/Linux based environments, ensuring seamless integration with cloud platforms.? Develop and maintain infrastructure-as-code(IaC) using both AWS Cloudformation/CDK and Terraform.? Develop and maintain Configuration Management for Windows servers using Chef.? Design, build, and optimize CI/CD pipelines using GitLab CI/CD for .NET applications.? Implement and enforce security best practices across the infrastructure and deployment processes.? Collaborate closely with development teams to understand their needs and provide DevOps expertise.? Troubleshoot and resolve infrastructure and application deployment issues.? Implement and manage monitoring and logging solutions to ensure system visibility and proactive issue detection.? Clearly and concisely contribute to the development and documentation of DevOps standards and best practices.? Stay up-to-date with the latest industry trends and technologies in cloud computing, DevOps, and security.? Provide mentorship and guidance to junior team members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The AI Engineer II will design, build, and deliver production-grade generative AI applicationsthat solve real business problems across innovation and pilot initiatives. This role is highlyhands-on... More and ownership-driven, with responsibility spanning concept, architecture,implementation, and production deployment.You will operate with a high degree of independence, acting as an end-to-end engineer whotranslates business needs into scalable GenAI solutions. The role emphasizes applicationengineering, system design, and enterprise readiness, rather than traditional data scienceor model training.Technologies of interest include (but are not limited to): large language models (LLMs),automation, cloud platforms, agentic workflows, solar PV, energy storage, transmission,and wind.Key Responsibilities? Design and deliver generative AI applications that address real operational andbusiness challenges, from concept through production? Translate business requirements into GenAI system architectures, selectingappropriate models, tools, and integration patterns? Build and maintain full-stack applications, including LLM-powered tools, internalplatforms, and APIs? Implement LLM integrations using approaches such as RAG, prompt engineering,tool calling, and API-based workflows? Balance rapid experimentation with enterprise-grade reliability, security, andgovernance? Apply DevOps best practices to support CI/CD, monitoring, and scalable clouddeployments? Collaborate with engineering, IT, and business stakeholders while owning technicalexecution independently? Evaluate and prototype emerging GenAI tools and platforms for potential businessimpact? Clearly communicate technical concepts, tradeoffs, and recommendations to nontechnicalstakeholders? Stay current with evolving GenAI capabilities, internal initiatives, and industry trendsPay Rate: $40-50hr depending on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Project Coordinator to join our dynamic EPC project team. This role involves resource tracking and management, data analysis for strategic decision making... More and optimizing processes for successful execution of large scale capital projects. Success in this role requires a commitment to precision, collaboration, and alignment with mission-driven goals. What You?ll DoCollaborate with stakeholders across disciplines (e.g., Electrical, CSA, Mechanical, and I&C) to ensure accurate and timely submission of daily timekeeping logs for labor resources; proactively address discrepancies and implement tools to maintain compliance and data qualityVerify timekeeping data for accurate allocation to project scopes, ensuring alignment with labor invoicing requirements and contractual obligations; conduct audits to identify and resolve billing variances, supporting financial accuracyPopulate and maintain weekly labor hour reports, incorporating tracking, project burn rates, and variance analysis; provide insights on trends and recommendations for optimizations to enhance resource efficiency and cost controlPerform data analysis on project metrics to identify trends, efficiencies, and areas of improvement; generate reports to support decision-makingHelp develop and implement standards, best practices, and standard operating procedures (SOPs) for projects; conduct reviews to refine processes and enhance efficiencyBuild and implement downstream workflows to enhance operational efficiencies; collaborate with teams to streamline processes, reduce redundancies, and integrate tools for automation and better resource flowManage and implement document workflows, including version control, archiving, and distribution; ensure all records (e.g., contracts, reports, and compliance documents) are accurate, up-to-date, and compliant with internal policies and standardsPay rate range is $35-45/hr based off years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for a Junior?Mid Generative AI Engineer (typically 1?5 years of experience) with strong Python, solid computer science / computer engineering fundamentals, and hands-on experience... More building and deploying AI-enabled applications. You?ll partner with product, engineering, and data stakeholders to design, prototype, and productionize LLM-powered agentic workflow. This role is ideal for someone who enjoys shipping production software, writing clean code, and learning quickly in a rapidly evolving GenAI ecosystem?while applying disciplined engineering practices (testing, observability, security, performance).Key ResponsibilitiesBuild & Deliver GenAI Features? Implement and iterate on GenAI capabilities such as: Retrieval-Augmented Generation (RAG), semantic search, summarization, classification, and workflow automation? Design prompt strategies and guardrails (e.g., structured outputs, prompt templates, evaluation criteria)? Integrate LLMs into applications via APIs and frameworks (LangChain/LlamaIndex or Strands Agents, similar)Engineering Excellence & Software Craft? Write high-quality Python services and libraries with strong software fundamentals? Apply core CS concepts: data structures, algorithms, concurrency, networking, APIs, and system design? Create and maintain automated tests (unit/integration), CI/CD pipelines, and code reviewsAWS Cloud-Native Implementation? Build and deploy services using AWS-native components such as: Lambda, API Gateway, ECS/EKS, S3, DynamoDB/RDS, CloudWatch, IAM, KMS, SQS/SNS, Step Functions? Implement infrastructure using IaC (Terraform/ CloudFormation/ CDK preferred)? Support security and compliance patterns (least privilege IAM, encryption, secrets management)Use Modern Developer Productivity Tools? Use code-generation and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, IDE copilots) responsibly to improve delivery speed and quality? Understand limitations, validate generated code, and maintain secure coding practicesCollaboration & Stakeholder Engagement? Partner with senior engineers, architects, and product owners to refine requirements and deliver iteratively? Communicate trade-offs, document designs, and contribute to internal enablement (best practices, patterns, reusable components)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a AI Platform Engineer to join the AI Powered Engineering Team. This team enables engineers across lululemon to build, operate and evolve software more effectively... More through AI-Driven tooling and platforms. The team focuses on developer experience, automation, and responsible use of AI to reduce cognitive load improve quality, and accelerate delivery. This team partners closely with product engineering, platform, security, and data teams to ensure AI tooling is safe, scalable, and aligned with enterprise standards. As a Senior AI Platform Engineer, you operate as a technical and organizational multiplier. You drive adoption of AI-powered engineering tools, shape tool strategy and roadmap in partnership with stakeholders, and ensure tools deliver clear value through measurable usage and outcomes. You also lead learning, enablement, and community practices that help engineers confidently and responsibly use AI in their daily work. This role blends technical leadership, platform enablement, metrics, and community building, with influence that extends well beyond a single team.Responsibilities: - Drive enterprise adoption of approved AI-powered engineering tools by partnering with engineering teams, platform owners, and leadership- Act as a trusted advisor on when and how AI tools fit into engineering workflows- Champion responsible and compliant usage patterns aligned with internal AI guidelines- Evaluate new and emerging AI tools and capabilities for engineering use cases- Partner with product, security, legal, and architecture stakeholders to assess risk, value, and readiness- Collaborate on the AI tooling roadmap, balancing near-term productivity gains with long-term platform strategy- Define and capture metrics related to AI tool deployment, adoption, and usage- Use data to inform roadmap decisions, investment recommendations, and continuous improvement- Ensure tooling integrates cleanly with existing enterprise platforms and developer experiences- Curate and recommend high-quality educational resources for engineers adopting AI toolsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for an experienced Data Engineer for an on-site, contract opportunity in the Cincinnati, Ohio area. The client is a large bank and the Data Engineer III contract role will... More support the Principal Data Engineer by developing, testing, and monitoring high quality ETL code for several time sensitive, enterprise level initiatives. The position requires strong technical expertise to deliver efficient, accurate, and scalable data solutions that follow established governance and coding standards. Core responsibilities include building and optimizing ETL pipelines using IBM DataStage, Snowflake, dbt, and MettleCI, with a focus on code quality, data accuracy, and operational reliability. The ideal candidate will be able to rapidly contribute to critical project milestones while maintaining strict adherence to best practices and governance processes.ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Design, build, test, and maintain scalable data management systems and pipelines.? Develop high performance algorithms, predictive models, prototypes, and custom software components to support analytics and data processing needs.? Ensure all data systems adhere to business requirements, governance standards, and industry best practices.? Demonstrated experience with data pipeline testing, including: Unit testing for ETL/ELT components, Integration and regression testing, Data quality and validation frameworks, Automated testing within CI/CD workflows? Integrate new data management tools, engineering technologies, and automation capabilities into existing architectures.? Establish and optimize processes for data modeling, data mining, and data production workflows.? Research and identify new opportunities for leveraging existing data assets.? Utilize a variety of programming languages, integration tools, and platforms to connect systems and enable seamless data flow.? Collaborate closely with cross functional partners, including solution architects, IT teams, and data scientists, to achieve project objectives.? Recommend and implement improvements to enhance data quality, reliability, and performance.? Maintain and update disaster recovery procedures to ensure system resilience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior Program Manager to lead a large scale, multi track Quality Engineering (QE) Transformation program within a global retail organization. This is a true... More transformation role, requiring strong program leadership across strategy, delivery, governance, vendor enablement, and change management. This role will partner with senior engineering leaders, QE teams, product, managed service vendors, and business stakeholders to shape ambiguity into clear roadmaps, drive execution across multiple concurrent workstreams, and ensure measurable outcomes. While QE/QA domain experience is valuable, program management strength and transformation leadership are the top priorities. Key responsibilities include:-Program Leadership & GovernanceoOwn end to end program delivery including roadmap, scope, budget, risks, dependencies, and benefits realizationoEstablish and operate governance structures (steerco, working groups, release forums) across a large stakeholder baseoShape and evolve integrated master plans across digital, engineering, QE, and vendor teamsoTake over in flight initiatives while also initiating new tracks of work from concept to executionoProvide clarity, structure, and accountability (RACI) in a highly matrixed environment-Transformation DeliveryoLead a broad transformation program spanning automation, shift left practices, AI enabled capabilities, metrics, and operating model changesoDrive alignment and execution across multiple parallel workstreams with wide organizational reachoTranslate ambiguity into actionable plans, timelines, and outcomesoTrack progress, risks, dependencies, and value realization; communicate clearly at all levels-Managed QE Service Enablement & OperationsoLead engagement with managed service (MS) partners, including onboarding, operating models, and governanceoEstablish and mature SLAs / OLAs, service cadence, QBRs/QPRs, and performance managementoSupport organizations early in their managed services maturity, helping define best practices and expectationsoDrive continuous improvement and corrective action planning-Change Management & Stakeholder LeadershipoLead enterprise wide change, influencing managers, directors, delivery teams, and senior leadersoManage complex stakeholder dynamics across Digital NA and Global EngineeringoAct as a central hub connecting technical teams, vendors, and business leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Flow Forming/Heat Treat Engineer is responsible for developing, optimizing, and supporting manufacturing processes related to flow forming, heat treatment, and associated metallurgical operations... More for aerospace components. This role ensures that all processes meet rigorous aerospace standards for quality, performance, and repeatability while supporting continuous improvement and cost reduction initiatives. The position requires execution of the following essential job functions:?Develop, document, and improve flow forming and heat treatment processes to meet aerospace specifications and customer requirements?Define process parameters and controls to ensure consistent dimensional accuracy, mechanical properties, and metallurgical integrity?Evaluate and implement new technologies, tooling, and automation to improve process capability and throughput?Provide daily technical support to manufacturing operations, troubleshooting process and equipment issues in real time?Lead root cause analyses and corrective action implementation for nonconformances or process deviations?Support shop floor personnel with technical guidance, process training, and best practices for flow forming and heat treat operations?Ensure processes comply with customer, AS9100, and NADCAP standards?Develop and maintain process documentation including work instructions, process control plans, FMEAs, and validation reports?Support audits, process qualifications, and customer source inspections?Collaborate with design engineering on manufacturability, material selection, and heat treat requirements during product development?Support cost estimation and new product introduction (NPI) efforts related to flow forming and heat treat capabilities?Utilize statistical process control (SPC), data acquisition, and analytical methods to monitor and improve process performance?Develop and track KPIs for process capability, quality, and efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less