Job Search Results for Customer Service

Payment Accuracy Advisor

Our client is a Healthcare Software company that provides revenue and payment cycle management and connects payers, providers, and patients to the healthcare system. They are looking to hire a... More Payment Accuracy Advisor for an 12-month contract opportunity with potential to be extended or brought on full time.The Payment Accuracy Advisor (PAA) role functions to implement and maintain the ClaimsXten (CXT) Rules and Rule Logic for customers' use. As such, the PAA is assigned customers, as part of the Services Delivery Team, to understand the customers' claim system(s), payment policies, and integration data elements managed using CXT for total payment accuracy, to carry out actions and activities such as:* Consulting, gathering, and documenting intent and technical requirements for rules and non-rule work* Triage, troubleshooting, and problem-solving for rule and non-rule issues reported during implementation and upgrade projects, Go Live, and post Go Live production support* Guiding customers thru impacts for routine CXT content and rule updates* Estimating level of effort for new or existing rule work for forecasting and/or pricing* Confirmation of milestone completions by supporting works to trigger customer invoicing* Collaborating with Sr PAA and Engagement Managers for planning and managing client works* Meeting and exceeding metrics such as utilization, time entry, forecasting, etc.As a PAA, for rule and non-rule work, he/she will:* In conjunction with his/her assigned Service Delivery Team (i.e., including any off-shore resources) ensure high-quality, on-time client deliveries.* Assert confidence and reliability as a trusted adviser to drive client-facing initiatives through to conclusion.* Work on issues where analysis of situations or data requires an evaluation of intangibles.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Point-of-Sale (POS) Analyst

A Fortune 500 client, within the Hospitality/Food and Beverage industry, is looking for a Point-of-Sale Analyst to join their team remotely. Will be responsible for supporting new and/or existing... More point-of-sale (POS) solutions, systems, processes, etc. This will involve deploying, configuring, implementing, testing, etc. of POS technologies/functionality and ensuring client satisfaction from pre to post go-live. Will be receiving escalated tickets, understanding requirements, creating and verifying configurations, working with the field users to ensure that new implementations/installations are operating successfully, and more. Key Responsibilities: ? Engineer and setup POS and commerce solutions as we open new accounts and locations.? Become an expert in the commerce hardware and software, ensuring the successful deployment of POS, Kiosk, Self-Check-Outs, Mobile Apps, and Websites across the U.S. and Canada? Maintain application and user security, adhering to Payment Card Industry (PCI) standards.? Build and maintain POS menus, process new item requests, and manage data for dashboards.? Programming of payment keys, discounts, and menu templates for point-of-sale touchscreens.? Manage deployments and upgrades, ensuring environment stability and proper documentation.? Champion excellent customer service by resolving issues efficiently, communicating clearly, and building strong relationships with our field users.? Document current configurations and processes to ensure knowledge transfer and maintain efficiency. ? Provide second-level support for POS technologies, including troubleshooting, reconciliation, network, and trend analysis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

VP of Sales

About the OrganizationA fast-growing deep-tech firm founded in 2019, recognized globally as one of the most promising AI companies. With a multicultural team of 180+ professionals, the company... More delivers advanced software solutions that empower enterprises through quantum computing and artificial intelligence.Flagship products include:? CompactifAI: A cutting-edge compression tool for foundational AI models using Tensor Networks, designed to make large-scale AI systems more efficient and portable.? Singularity: A quantum and quantum-inspired optimization platform used by leading companies in finance, energy, and manufacturing to solve complex problems and boost performance on classical and quantum hardware.Role OverviewThis role leads commercial growth in the Bay Area market. It?s ideal for a senior sales executive with a strong track record in consultative enterprise sales and multimillion-euro revenue generation. Initially an individual contributor, the position will evolve into building and leading a high-performing sales team.The VP will shape go-to-market strategies, develop strategic relationships with top-tier clients, and position the organization as a trusted AI partner for enterprise innovation.Key Responsibilities? Develop and execute sales strategies to exceed annual revenue targets (>$12M).? Lead enterprise-level consultative sales to large corporates and blue-chip clients.? Build long-term relationships with senior decision-makers (C-level).? Manage the full sales cycle from lead generation to deal closure.? Collaborate with Marketing, Product, and Customer Success teams.? Maintain accurate forecasts and a data-driven pipeline.? Provide market insights to inform strategic decisions.? Define scalable sales processes and prepare for future team expansion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Fullstack Engineer (Vendor Compliance) - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education. A Fortune 100 retail client of Insight Global is looking to hire elite... More Full Stack Engineers to support a Vendor Compliance web application on their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data & Advanced Analytics AI Specialist ? INTL Mexico

The Data & Advanced Analytics AI Specialist will play a key role in transforming business data into actionable insights, enabling informed decision-making and improving operational efficiency. This... More role is responsible for designing and maintaining Power BI dashboards, conducting data analysis to identify trends, evaluating processes for improvement opportunities, and championing AI-driven initiatives to enhance business performance. The ideal candidate is detail-oriented, analytical, and passionate about leveraging data and intelligent automation to solve business challenges.Key Responsibilities? Develop, design, and maintain interactive Power BI dashboards and reports to provide meaningful insights for business stakeholders.? Gather and translate business requirements into effective reporting solutions andensure data models are optimized for accuracy, performance, and scalability. ? Analyze large datasets to identify patterns, trends, and opportunities across business operations. Partner with cross-functional teams to support strategic planning and performance improvements and perform root-cause analysis and generate clear, data-driven recommendations.? Conduct process reviews and evaluations to identify inefficiencies and gaps. Recommend improvements based on data analysis and industry best practices. Support implementation of improvements through process mapping, KPI development, and monitoring.? Support the development and deployment of AI/ML solutions, such as predictive analytics, automation, and workflow optimization. Identify areas where AI can enhance productivity, accuracy, or customer experience. Collaborate with technical teams to build, test, and refine models or automation tools.? Work closely with business leaders to understand operational challenges and analytics needs. Present insights through reports, presentations, and data storytelling. Provide training or documentation to help teams interpret dashboards and use analytics tools effectivelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

iOS Developer - INTL LATAM

An employer in the Cincinnati, Ohio area is looking for a Data Analyst for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an exciting... More opportunity for someone to join a key AI-driven initiative. We are seeking a mid-level iOS Front-End Developer to support the delivery of high-quality,customer-facing mobile experiences in a fast-paced product environment. You will work closely with product managers, designers, and senior engineers to implement features, improve performance, and contribute to iterative product releases. This role emphasizes strong fundamentals in iOS development, the ability to adapt quickly to changing priorities, and clear communication within a distributed team. Exposure to real-time and AI-enabledexperiences is a plus, but not required.Key Responsibilities:?Develop and maintain iOS application features using Swift and SwiftUI.?Implement UI components and user flows based on product and design specifications.?Integrate backend services using RESTful APIs and standard iOS networking patterns.?Support real-time updates using technologies such as WebSocket (WSS) or Server-Sent?Events (SSE), with guidance from senior engineers.?Collaborate effectively with backend, QA, and product teams in a remote, nearshore setup.?Deliver high-quality code in a rapid, iterative development environment.?Apply best practices for performance, accessibility, and responsiveness across iOS devices.?Participate in code reviews and contribute to shared coding standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program/Project Manager: INTL Mexico

A Fortune 100 client is seeking a Program/Project manager for it's Global Network Design (GND) Program, which is a centralized, enterprise-wide supply chain strategy and modeling capability that... More designs, evaluates, and optimizes the client's end-to-end physical network?spanning sourcing, manufacturing, warehousing, transportation, and customer delivery?across all regions and business units.The main purpose of this role is to provide best-in-class project management delivery to initiatives serviced by the Project Management Office Center of Excellence. This role will be responsible for leading the governance, performance management, schedule management, scope management, and cost management of Global Transformation priority programs to ensure all deliverables are executed on time and on budget and benefits realization.The role will ensure that Global S&T programs are implemented on-time and in-full and the new capability (tool or process) is embedded effectively, by integrating both a strategic, tactical and human-centric approach that is holistic and gets the most value implementation of a faster, stronger and better process.The role will own the strategy and delivery of Supply Chain transformation programs/projects, ensuring timely and accurate completion of all lifecycle deliverables, including governance, status reporting, RAID management, schedule and scope management, and cost and benefits realization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Product Manager - Enrollment Payor

Insight Global is seeking a Technical Product Manager to support a healthcare payer organization, focused on provider enrollment, portfolio setup, and configuration-driven platforms. This role will... More lead a single value stream, owning the roadmap, features, and delivery of functionality that enables enrollment workflows, portfolio/customer setup, and downstream system integrations. The individual will translate business and operational requirements into epics, features, and user stories, partnering closely with engineering teams to deliver scalable, cloud-based solutions. Key Responsibilities?Own and manage the product roadmap for a payer-focused value stream centered on enrollment, portfolio setup, and configuration-based platforms?Define and maintain epics, features, and user stories, ensuring alignment from roadmap through execution?Partner daily with engineering teams to clarify requirements, support design decisions, and remove blockers?Lead and support Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives?Manage all work within Jira, ensuring stories meet Definition of Ready / Definition of Done standards?Collaborate cross-functionally with business stakeholders, architects, and technical teams to prioritize work that delivers measurable business value?Document requirements, decisions, dependencies, and delivery progress clearly within Jira and supporting tools?Ensure solutions align with an established Agile SDLC and enterprise standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 75-78/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less