Job Search Results for amazon
Mar 31, 2026
Seattle, WA
|
Recruiting / Staffing
|
Contract,Perm Possible
|
$37 - $47 (hourly estimate)
{"JobID":513489,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-122.34,"Longitude":47.63,"Distance":null},"State":"Washington","Zip":"98109","ReferenceID":"SEA-00d84928-2a7b-4f01-92a9-467ccfa695c0","PostedDate":"\/Date(1774999096000)\/","Description":"Our client is looking for innovative recruiters with a passion for customer service to join their talent acquisition organization focused on supporting senior level professional hiring in a Recruiting Business Partner capacity. We are looking for someone who can thrive in a challenging, fast-paced environment. The ideal candidate must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You will drive the effort to find and attract talent for our teams by collaborating with Sourcers, business leaders and HR. You?ll also take on a lead role in various projects that impact the recruiting team?s efficiency and strategies, strengthening our ability to hire quality, diverse talent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Recruiting Business Partner","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3+ years? experience in recruiting, supporting varying roles in a high hiring-bar environment -Ability to successfully manage a requisition load of 7-15 diverse requirements -Experience working directly with hiring teams, specifically the ability to establish effective working relationships and set clear expectations -Strong communication and influencing skills -Strong ATS experience-Dedication to a world-class candidate experience","Skills":"-Previous experience recruiting for Amazon, Apple, Google, Meta, Microsoft or Netflix -Previous Account Management experience from a recruiting agency-Passion to embrace new technology and automation to optimize the recruitment process","Industry":"Recruiting / Staffing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":46.5000,"SalaryLow":37.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Our client is looking for innovative recruiters with a passion for customer service to join their talent acquisition organization focused on supporting senior level professional hiring in a... Recruiting Business Partner capacity. We are looking for someone who can thrive in a challenging, fast-paced environment. The ideal candidate must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You will drive the effort to find and attract talent for our teams by collaborating with Sourcers, business leaders and HR. You?ll also take on a lead role in various projects that impact the recruiting team?s efficiency and strategies, strengthening our ability to hire quality, diverse talent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 11, 2025
Vancouver, BC
|
Software Engineering
|
Contract
|
$46 - $57 (hourly estimate)
{"JobID":427788,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.117164272727,"Longitude":49.2836627272727,"Distance":null},"State":"British Columbia","Zip":"V6Z2K2","ReferenceID":"VAN-7a0e7f85-c201-4456-ba4b-61a8673887f7","PostedDate":"\/Date(1752257800000)\/","Description":"Insight Global is seeking an experienced Software QA Analyst to join one of the largest Retail Clients in Vancouver BC. This person will be joining the Data Platform and Governance Team. We are seeking candidates with specialized expertise in Snowflake data warehousing. This role is critical to ensuring data integrity and system reliability across our enterprise data platform. The successful candidate will work collaboratively within a multi-tiered QA ecosystem, interfacing with upstream and downstream QA teams while leading complex Snowflake testing initiatives.Principal Duties and Responsibilities:Design, develop, and execute comprehensive test plans and test cases for Snowflake-based data pipelines.Perform functional, integration, and regression testing across multiple Snowflake environments.Identify, document, and track defects through resolution using established defect management processes.Collaborate with development teams to understand system requirements and translate them into effective testing strategies.Provide quality-focused feedback on database schemas and data transformation logic.Snowflake Migration TestingLead end-to-end testing efforts for Snowflake version migrations and platform upgrades.Develop and maintain automated scripts to validate data consistency, schema integrity, and functional equivalence between Snowflake versions.Create database comparison utilities to identify discrepancies in data, metadata, and performance characteristics.Execute pre-migration, migration, and post-migration validation processes.Document migration testing procedures and maintain testing artifacts for future upgrades.Database Testing \u0026 ValidationDevelop and maintain SQL scripts for data validation, comparison, and quality assessment.Perform comprehensive database testing including data integrity checks, and referential integrity validation.Establish and maintain test data management processes for Snowflake environments.Testing ExpertiseSolid understanding of software testing methodologies, SDLC, test design techniques, and QA best practices.Experience with test management tools (JIRA, TestRail, or similar).Knowledge of CI/CD processes and integration testing within DevOps environments.Experience with automated testing frameworks and tools.Understanding of data warehousing concepts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Software QA","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience in software quality assurance and a strong understanding of software testing methodologiesExpert-level SQL skills with proven ability to write complex queries, and database comparison scripts.Strong experience in database migration testing including version upgrades and platform transitions.Proficiency in scripting languages (Python, Shell scripting) for test automation.Strong communication skills with ability to work effectively across multiple teams.Experience with ETL/ELT testing and data pipeline validation.Experience with Microsoft Azure and Amazon","Skills":"Basic understanding of PowerBI Experience with testing snowflake migrations and platform upgrades Familiarity with Salesforce is an advantage","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an experienced Software QA Analyst to join one of the largest Retail Clients in Vancouver BC. This person will be joining the Data Platform and Governance Team. We are... seeking candidates with specialized expertise in Snowflake data warehousing. This role is critical to ensuring data integrity and system reliability across our enterprise data platform. The successful candidate will work collaboratively within a multi-tiered QA ecosystem, interfacing with upstream and downstream QA teams while leading complex Snowflake testing initiatives.Principal Duties and Responsibilities:Design, develop, and execute comprehensive test plans and test cases for Snowflake-based data pipelines.Perform functional, integration, and regression testing across multiple Snowflake environments.Identify, document, and track defects through resolution using established defect management processes.Collaborate with development teams to understand system requirements and translate them into effective testing strategies.Provide quality-focused feedback on database schemas and data transformation logic.Snowflake Migration TestingLead end-to-end testing efforts for Snowflake version migrations and platform upgrades.Develop and maintain automated scripts to validate data consistency, schema integrity, and functional equivalence between Snowflake versions.Create database comparison utilities to identify discrepancies in data, metadata, and performance characteristics.Execute pre-migration, migration, and post-migration validation processes.Document migration testing procedures and maintain testing artifacts for future upgrades.Database Testing & ValidationDevelop and maintain SQL scripts for data validation, comparison, and quality assessment.Perform comprehensive database testing including data integrity checks, and referential integrity validation.Establish and maintain test data management processes for Snowflake environments.Testing ExpertiseSolid understanding of software testing methodologies, SDLC, test design techniques, and QA best practices.Experience with test management tools (JIRA, TestRail, or similar).Knowledge of CI/CD processes and integration testing within DevOps environments.Experience with automated testing frameworks and tools.Understanding of data warehousing concepts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 21, 2026
Huntington Beach, CA
|
Security Engineering
|
Perm
|
$140k - $160k (estimate)
{"JobID":485130,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-118,"Longitude":33.72,"Distance":null},"State":"California","Zip":"92647","ReferenceID":"SDG-fa59074a-3ed2-42a9-aa47-4aa347020ed6","PostedDate":"\/Date(1769026393000)\/","Description":"Overview:Insight Global is looking for a well-rounded very technical hands-on person to join our team as an Application Security Engineer. This person should be able to work independently in a very fast-paced environment. They will have the opportunity to work and grow in all aspects of the cybersecurity program. The ideal candidate shall also possess a background in application development to go with their security knowledge and experience. They will focus on identifying and mitigating security vulnerabilities in software applications throughout their lifecycle They will also be asked to work closely with our development team to integrate security practices and ensure applications are designed, developed, and deployed securely.Responsibilities:? Play a crucial part in the security development life cycle from beginning to end.? Define and enforce security requirements and standards for application development, ensuring compliance with regulatory requirements as well as industry best practices.? Conduct regular security assessments and code reviews to identify potential vulnerabilities.? Conduct security reviews of applications and infrastructure to identify and address vulnerabilities.? Work with our developers to promote and implement secure coding best practices, providing guidance and training on security vulnerabilities.? Penetration testing of applications to identify any potential weaknesses and work with our developers to remediate them.? Identify potential security threats and vulnerabilities in applications? Manage and address security incidents, including root cause analysis and remediations.? Stay up to date with the latest application security tools, technologies, and techniques.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Application Security Developer","City":"Huntington Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 4-7+ years of experience in software development and understanding of the SDLC.? Last 2-3+ years in application security ? Experience with Microsoft Azure and/or Amazon AWS (preference on Azure)? Hands-on experience with: ? Static \u0026 dynamic analysis tools (Sonarqube or similar tools)? Vulnerability scanners? Application penetration testing tools (Burp Suite and/or Kali Linux preferred)? Excellent communication and collaboration skills.","Skills":"? Relevant industry certifications such as SANS, CASE, CSSLP? Familiar with NIST or ISO frameworks and PCI requirements.","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":140000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Overview:Insight Global is looking for a well-rounded very technical hands-on person to join our team as an Application Security Engineer. This person should be able to work independently in a very... fast-paced environment. They will have the opportunity to work and grow in all aspects of the cybersecurity program. The ideal candidate shall also possess a background in application development to go with their security knowledge and experience. They will focus on identifying and mitigating security vulnerabilities in software applications throughout their lifecycle They will also be asked to work closely with our development team to integrate security practices and ensure applications are designed, developed, and deployed securely.Responsibilities:? Play a crucial part in the security development life cycle from beginning to end.? Define and enforce security requirements and standards for application development, ensuring compliance with regulatory requirements as well as industry best practices.? Conduct regular security assessments and code reviews to identify potential vulnerabilities.? Conduct security reviews of applications and infrastructure to identify and address vulnerabilities.? Work with our developers to promote and implement secure coding best practices, providing guidance and training on security vulnerabilities.? Penetration testing of applications to identify any potential weaknesses and work with our developers to remediate them.? Identify potential security threats and vulnerabilities in applications? Manage and address security incidents, including root cause analysis and remediations.? Stay up to date with the latest application security tools, technologies, and techniques.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 12, 2026
Seattle, WA
|
Recruiting / Staffing
|
Contract-to-perm
|
$38 - $47 (hourly estimate)
{"JobID":506163,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-122.34,"Longitude":47.63,"Distance":null},"State":"Washington","Zip":"98109","ReferenceID":"SEA-fcd4fdca-5226-4397-8620-71f457c1d23e","PostedDate":"\/Date(1773353824000)\/","Description":"Our client is looking for innovative sourcing recruiters with a passion for customer service to join their talent acquisition organization focused on supporting senior level professional hiring. We are looking for recruiters who can thrive in a challenging, fast-paced environment. The ideal candidate must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You will drive the effort to find and attract talent for our teams by collaborating with Recruiting Business Partners (Client Leads), business leaders and HR. You?ll also take on a lead role in various projects that impact the recruiting team?s efficiency and strategies, strengthening our ability to hire quality, diverse talent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Operations Recruiter","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3+ years? experience sourcing candidates for varying roles in a high hiring-bar environment -Ability to successfully manage a requisition load of 7-15 diverse requirements -Passive sourcing experience; ability to proactively network and establish effective working relationships -Strong communication and influencing skills -Strong ATS experience-Dedication to a world-class candidate experience","Skills":"-Previous experience sourcing or recruiting for Amazon, Apple, Google, Meta, Microsoft or Netflix -Passion to embrace new technology and automation to optimize the recruitment process","Industry":"Recruiting / Staffing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":47.0800,"SalaryLow":37.6640,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Our client is looking for innovative sourcing recruiters with a passion for customer service to join their talent acquisition organization focused on supporting senior level professional hiring. We... are looking for recruiters who can thrive in a challenging, fast-paced environment. The ideal candidate must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You will drive the effort to find and attract talent for our teams by collaborating with Recruiting Business Partners (Client Leads), business leaders and HR. You?ll also take on a lead role in various projects that impact the recruiting team?s efficiency and strategies, strengthening our ability to hire quality, diverse talent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 29, 2026
Ashburn, VA
|
Database Administrator (DBA)
|
Contract-to-perm
|
$54 - $67 (hourly estimate)
{"JobID":512296,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.48,"Longitude":39.04,"Distance":null},"State":"Virginia","Zip":"20147","ReferenceID":"DC0-96a6f621-2861-4485-8203-e1d59c01b81d","PostedDate":"\/Date(1774803943000)\/","Description":"Our client is seeking a Database Administrator to support a federal end customer with a build and modernization effort. The Database Administrator will champion all aspects of data architecture, analytic methodology, and visualization functions including engineering standards, governance processes, and providing vision and context to explore and effectively utilize emerging technologies.?Work with database developers and administrators across multiple product teams.?Serve as a data and technology expert across a broad and diverse set of mission critical applications?Actively participate in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives and solution releases?Analyze project-related problems and create innovative solutions involving technology, analytic methodologies, and advanced solution components.?Deliver deployable software in short sprints.?The ability to be adaptable and work constructively with a technically diverse and geographically separated team is crucial.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Top Secret Database Administrator","City":"Ashburn","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Active Top Secret Clearance?College degree (B.S.) in Computer Science, Software Engineering, Information Management Systems or a related discipline. Equivalent professional experience will be considered in lieu of degree?Professional Experience: at least seven (7) years related technical experience, with databases, including designing, implementing, and optimizing database systems.?Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA.?Experience with data modeling, tuning, scaling, security, backup, recovery, and integrity of RDBMS, specifically PostgreSQL in AWS.?Solid understanding of concepts such as data types, indexing, performance tuning, query plans.?Ability to take high level requirements and work with Product Architects to create a data model to store transactional data.?Understanding of Oracle, Microsoft SQL Server, or MySQL, as well as understanding of NoSQL databases like DynamoDB, MongoDB, Cassandra, or Couchbase.?Strong SQL skills for querying, analyzing, and managing data, as well as creating and maintaining stored procedures, triggers, and views.?Experience with CDC (change data capture) concepts and usage.?Knowledge of security best practices, including encryption, authentication, and access control, to ensure that sensitive data is protected and compliant with government regulations.?Experience with cloud-based database services such as Amazon Web Services (AWS) RDS, Google Cloud SQL, or Microsoft Azure SQL Database.?Experience with data integration tools and techniques, including ETL (Extract, Transform, Load) processes, and queue-based messaging systems to ensure seamless data flow between systems.?Familiarity with microservices based architecture and its impact to data storage.?Skills in analyzing and optimizing database performance, including indexing, partitioning, and query optimization.?Ability to work effectively with cross-functional teams, including developers, data analysts, and business stakeholders, to gather requirements and communicate complex database concepts.?Experience helping customers and mission users conceptualize and prioritize their data analysis and visualization needs.","Skills":"?Experience with NoSQL databases such as DynamoDB, DocumentDB, or Mongo a plus.?Experience with geospatial data management a plus.?Experience with Apache Kafka for messaging and data streaming a plus.?Experience with data governance platforms such as Collibra a plus.?Experience in Continuous integration, Continuous Deployment (CI/CD) and DevOps processes and tools?Experience implementing or migrating to Cloud environments like Amazon Web Services (AWS), Google Cloud, or Microsoft Azure.","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":67.0000,"SalaryLow":53.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Our client is seeking a Database Administrator to support a federal end customer with a build and modernization effort. The Database Administrator will champion all aspects of data architecture,... analytic methodology, and visualization functions including engineering standards, governance processes, and providing vision and context to explore and effectively utilize emerging technologies.?Work with database developers and administrators across multiple product teams.?Serve as a data and technology expert across a broad and diverse set of mission critical applications?Actively participate in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives and solution releases?Analyze project-related problems and create innovative solutions involving technology, analytic methodologies, and advanced solution components.?Deliver deployable software in short sprints.?The ability to be adaptable and work constructively with a technically diverse and geographically separated team is crucial.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 21, 2026
Columbus, OH
|
Desktop Support
|
Contract,Perm Possible
|
$25 - $31 (hourly estimate)
{"JobID":484752,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-82.98,"Longitude":39.98,"Distance":null},"State":"Ohio","Zip":"43219","ReferenceID":"COL-d76703e0-12bc-47b5-903f-b35050710508","PostedDate":"\/Date(1768998386000)\/","Description":"Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk. Responsibility includes incident and request processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment. They will be responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.they will performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune and contribute/maintain currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA\u0027s and is responsive to performance metrics. The client is currently moving to a new location. These roles are designed for support of the infrastructure prior to the move Pay: 28-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"PC Technician","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?3-7 years of Windows/Intel PC hardware and software experience supporting a client base of 500+ customers in a 7x24x365 operational environment?Exceptional working knowledge of personal computers, accessories, peripherals as well as posess a strong understanding of hardware refreshes/ reimaging ?Proficiency with Microsoft Windows OS (Windows 10/11), Office Suite, \u0026 Endpoint Management tools (SCCM/Intune)?Experience with Servicenow, Active Directory, Intune, CMDB tools?Knowledge and understanding of ITIL concepts","Skills":"?Experience with Apple Macs and/or JAMF a plus?Experience with VDI (Citrix, Microsoft, Amazon Workspace) a plus?Certifications (A+, Network+, Security+, MCP, etc.) a plus?Knowledge and experience with scripting languages a plus (batch, SQL, PowerShell)","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":31.0000,"SalaryLow":24.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk. Responsibility includes incident and request... processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment. They will be responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.they will performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune and contribute/maintain currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA's and is responsive to performance metrics. The client is currently moving to a new location. These roles are designed for support of the infrastructure prior to the move Pay: 28-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 16, 2026
Hartford, CT
|
Software Engineering
|
Contract-to-perm
|
$42 - $52 (hourly estimate)
{"JobID":506744,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-72.7015,"Longitude":41.7694,"Distance":null},"State":"Connecticut","Zip":"06105","ReferenceID":"HTD-4d56709c-10b5-4389-8cfe-9a63f7e77547","PostedDate":"\/Date(1773663936000)\/","Description":"?Experience: Relevant professional experience in software development, with specific hands-on experience in Java, Spring Boot, AWS, Kafka and with the MongoDB Atlas platform and MongoDB connectors?Programming Languages: Strong proficiency in Java and object-oriented programming (OOP) principles.?Frameworks \u0026 Tools:oJava Ecosystem: Expertise in Spring and Spring Boot frameworks, Hibernate/JPA, and build tools like Maven or Gradle.oCloud: Hands-on experience with AWS services, including AWS Lambda, EC2, S3, and RDS. Also knowledge around networking required for integrations.oMessaging: Experience with Apache Kafka and event-driven design patterns.oDevOps: Familiarity with GitHub Actions, CI/CD toolsets (e.g., Jenkins), Git for version control, and monitoring tools.?Soft Skills: Strong problem-solving, analytical, and communication skills, with the ability to work effectively in a team environment following Agile methodologies?Education: A Bachelor\u0027s degree in Computer Science, Engineering, or a related field is typically required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote Software Engineer with Kafka and MongoDB","City":"Hartford","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Design and Development: Design, develop, and maintain secure, high-quality, and scalable software applications using Java, Spring Boot, and microservices architecture.?Cloud Integration: Leverage and integrate various AWS services (such as AWS Lambda, EC2, S3, RDS, SQS, SNS) to build cloud-native solutions and manage infrastructure.?Event Streaming: Implement and manage real-time data pipelines and event-driven systems using Apache Kafka (producers, consumers, streams, Connect APIs \u0026 using Kafka MongoDB connectors ).?Collaboration: Collaborate with cross-functional teams, including QA, DevOps, and product teams, to define system architecture, gather requirements, and deliver high-quality solutions.?Testing and Quality: Ensure software quality and security through best practices, participate in code reviews, and develop and maintain automated unit and integration tests.?Deployment and Operations: Utilize CI/CD pipelines and DevOps practices to automate deployment and monitor application performance and reliability using tools like GitHub Actions, Jenkins, AWS Code Pipeline, and Amazon CloudWatch.?Troubleshooting: Monitor system health and troubleshoot issues to ensure minimal downtime and optimal performance","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
?Experience: Relevant professional experience in software development, with specific hands-on experience in Java, Spring Boot, AWS, Kafka and with the MongoDB Atlas platform and MongoDB... connectors?Programming Languages: Strong proficiency in Java and object-oriented programming (OOP) principles.?Frameworks & Tools:oJava Ecosystem: Expertise in Spring and Spring Boot frameworks, Hibernate/JPA, and build tools like Maven or Gradle.oCloud: Hands-on experience with AWS services, including AWS Lambda, EC2, S3, and RDS. Also knowledge around networking required for integrations.oMessaging: Experience with Apache Kafka and event-driven design patterns.oDevOps: Familiarity with GitHub Actions, CI/CD toolsets (e.g., Jenkins), Git for version control, and monitoring tools.?Soft Skills: Strong problem-solving, analytical, and communication skills, with the ability to work effectively in a team environment following Agile methodologies?Education: A Bachelor's degree in Computer Science, Engineering, or a related field is typically required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 16, 2026
Westlake, OH
|
Network Engineer
|
Perm
|
$130k - $145k (estimate)
{"JobID":507095,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.92,"Longitude":41.45,"Distance":null},"State":"Ohio","Zip":"44145","ReferenceID":"CLV-2a2580c3-6087-4ed8-8061-868779a8ee07","PostedDate":"\/Date(1773689110000)\/","Description":"Lead and manage a team of approximately 10 network professionals distributed across Brazil, the US, and IndiaOversee day-to-day network operations across global data centers in the US, Europe, Australia, and TokyoConsolidate and unify previously separate compute and VM layer teams into a cohesive network operations unitHelp build and shape the network operations team structure as the organization grows and reorganizesContribute to the long-term cloud migration strategy, transitioning infrastructure from colocation to predominantly Azure and AWS over the next 3?5 yearsAdvise on cloud architecture decisions, operational best practices, and design considerations for Azure and/or AWS environmentsManage team performance asynchronously across multiple time zones, ensuring operational continuity and clear communicationSupport 500+ customers across thousands of instances and multiple hosted productsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Network Manager (Cloud AWS+Azure)","City":"Westlake","ExpirationDate":null,"PriorityOrder":0,"Requirements":"4?5+ years of people management experience in a network manager or equivalent leadership roleHands-on experience with Microsoft Azure and/or Amazon Web Services (AWS) ? experience in both is ideal, but one is requiredStrong understanding of network operations principles, including compute infrastructure and VM layer managementProven ability to lead distributed, asynchronous teams across multiple time zones and geographiesExperience supporting large-scale, multi-data-center environments (enterprise-level preferred but not required)Strong communication skills with the ability to collaborate across technical and non-technical stakeholders","Skills":"Experience working at SAS company","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":145000.0000,"SalaryLow":130000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Lead and manage a team of approximately 10 network professionals distributed across Brazil, the US, and IndiaOversee day-to-day network operations across global data centers in the US, Europe,... Australia, and TokyoConsolidate and unify previously separate compute and VM layer teams into a cohesive network operations unitHelp build and shape the network operations team structure as the organization grows and reorganizesContribute to the long-term cloud migration strategy, transitioning infrastructure from colocation to predominantly Azure and AWS over the next 3?5 yearsAdvise on cloud architecture decisions, operational best practices, and design considerations for Azure and/or AWS environmentsManage team performance asynchronously across multiple time zones, ensuring operational continuity and clear communicationSupport 500+ customers across thousands of instances and multiple hosted productsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 03, 2026
Santa Monica, CA
|
Help Desk
|
Contract
|
$30 - $37 (hourly estimate)
{"JobID":501591,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.49,"Longitude":34.01,"Distance":null},"State":"California","Zip":"90401","ReferenceID":"BOS-c744c917-f4a0-43d2-97f1-8464ae940740","PostedDate":"\/Date(1772542907000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Santa Monica)","City":"Santa Monica","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 21, 2026
Los Angeles, CA
|
Help Desk
|
Contract
|
$30 - $37 (hourly estimate)
{"JobID":485484,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.25,"Longitude":34.05,"Distance":null},"State":"California","Zip":"90071","ReferenceID":"BOS-e9bb602b-4dbd-4c34-a6d3-93d6dcf58558","PostedDate":"\/Date(1769029211000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite LA)","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.