Job Search Results for it
May 20, 2026
Raleigh, NC
|
Software Engineering
|
Perm
|
$187k - $230k (estimate)
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You\u0027ll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every employee can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business. Responsibilities:? Ship the near-term foundation: governed connectors, a seeded skills library, a validated AI surface, and eval infrastructure. ? Own Internal AI platform - the workspace where every employeecan find, use, and contribute AI skills and workflows. This includes the skills flywheel, agent surfaces, and observability infrastructure that make it safe to scale. ? Drive measurable business outcomes: faster time to insight, higher KPI confidence, operational efficiency, and revenue impact tied directly to the team\u0027s work. ? Partner closely with Applied AI, Analytics, Business Systems, IT, and GTM Operations ? understanding their needs well enough to build ahead of them. ? Make informed build vs. buy decisions, including knowing when to throw work away when something better comes along. ? Translate technical decisions into business impact, clearly and consistently, for leadership and operating stakeholders. ? Architect for scale while moving at the speed the business requires, avoiding over-engineering and knowing when good enough ships. ? Set a clear direction while remaining open to changing course.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Director- Data, \u0026 Internal AI Platform","City":"Raleigh","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 8 years in data, engineering, or similar roles, with demonstrated people leadership experience across senior technical ICs. ? Strong command of data architecture, analytics engineering, BI platforms, and modern data stacks ? you can engage deeply with the technical work, not just manage it. ? Experience building internal platforms or tooling, with an understanding of the governance and operational trust required for company-wide adoption. ? Track record owning company-critical metrics, semantic layers, and governance frameworks ? stakeholders trusted your numbers. ? Comfort leading across blended disciplines: data engineering, analytics engineering, BI, and software engineering. ? Excellent judgment and prioritization skills, with a clear, confident communication style that translates technical work into business outcomes. ? Intellectual restlessness ? you stay current on a fast-moving landscape and are genuinely willing to change course when the data demands it.","Skills":"? Hands-on experience with dbt, Fivetran, BigQuery, or similar modern data stack tooling. ? Familiarity with AI observability and evaluation tooling such as LangSmith or Gemini ADK. ? Experience with BI platforms that include a semantic layer ?Omni or similar). ? Prior use of Claude Enterprise or similar AI platforms in an enterprise context. ? Experience enabling self-serve analytics at scale across a non-technical user base.","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":230000.0000,"SalaryLow":187000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This company runs on data and AI, and this team owns the foundation that makes both work. The Data & AI Platform team builds and maintains the trusted data infrastructure, semantic layer, BI... platform, and internal AI tooling that powers every insight, automation, and AI-enabled workflow across the company. The team spans data engineering, analytics engineering, BI, and software engineering, and the edges between those disciplines are intentionally blurry. If you find that energizing rather than uncomfortable, this role was written for you. We're looking for a Director to lead this team ? not to maintain what exists, but to build a platform that's still being defined. You'll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every employee can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business. Responsibilities:? Ship the near-term foundation: governed connectors, a seeded skills library, a validated AI surface, and eval infrastructure. ? Own Internal AI platform - the workspace where every employeecan find, use, and contribute AI skills and workflows. This includes the skills flywheel, agent surfaces, and observability infrastructure that make it safe to scale. ? Drive measurable business outcomes: faster time to insight, higher KPI confidence, operational efficiency, and revenue impact tied directly to the team's work. ? Partner closely with Applied AI, Analytics, Business Systems, IT, and GTM Operations ? understanding their needs well enough to build ahead of them. ? Make informed build vs. buy decisions, including knowing when to throw work away when something better comes along. ? Translate technical decisions into business impact, clearly and consistently, for leadership and operating stakeholders. ? Architect for scale while moving at the speed the business requires, avoiding over-engineering and knowing when good enough ships. ? Set a clear direction while remaining open to changing course.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 23, 2026
Deerfield Beach, FL
|
Business Analysis
|
Contract
|
$54 - $68 (hourly estimate)
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We are seeking a hands-on, business-facing Business Intelligence Analyst to own and scale Power BI reporting across the organization. This individual will partner closely with business leaders and... IT/data teams to transform complex data into clear, trusted insights within a governed analytics environment. This role is execution-oriented and ideal for someone who can operate independently, lead in-person working sessions, and own Power BI solutions end-to-end?from data analysis and semantic modeling to DAX and report delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 13, 2026
Charlotte, NC
|
Desktop Support
|
Contract
|
$12 - $15 (hourly estimate)
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The Support Desk Specialist will provide first-level IT support to internal end users in a high-volume call center environment. This role is heavily focused on identity verification, password resets,... account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 25, 2026
Edgewater Park, NJ
|
Programmer / Developer
|
Contract,Perm Possible
|
$46 - $57 (hourly estimate)
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One of our major retail clients is seeking a Java/Android Developer to support ongoing application development across their internal systems. This role will work closely with cross-functional IT... teams to enhance, maintain, and modernize applications that support store operations, supply chain, and enterprise workflows. The ideal candidate brings strong hands-on development experience, solid communication skills, and the ability to thrive in a collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 07, 2026
San Jose, CA
|
Business Analysis
|
Perm
|
$140k - $175k (estimate)
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A client of Insight Global is seeking a Business Architect to support a large technology client. You will operate as the end-to-end Component Supply Chain Business Architect, partnering daily with... supply chain leaders, domain architects, analysts, and IT to translate business strategy into executable solutions. Lead cross-domain discussions spanning planning, manufacturing, sourcing, quality, logistics, and systems to ensure solutions work holistically across the full Plan?Make?Source?Deliver?Fulfill lifecycle. Synthesize inputs from multiple domains into integrated transformation roadmaps, guide solution design with IT (primarily Oracle-based), support PI and portfolio planning, and help define scope, constraints, and success metrics. Engage regularly in operational, project, and architecture forums to resolve cross-functional gaps, bring manufacturing partners into B2B and digital workflows, and continuously optimize processes, data flows, and system architecture with minimal technical debtA salary expectation is $175K annuallyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 04, 2026
San Francisco, CA
|
Corporate Operations
|
Contract-to-perm
|
$25 - $31 (hourly estimate)
{"JobID":526086,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-122.39,"Longitude":37.78,"Distance":null},"State":"California","Zip":"94105","ReferenceID":"SFR-90815f22-1d68-48e0-8e2e-9f96353d5c43","PostedDate":"\/Date(1777911476000)\/","Description":"SCHEDULE: Hybrid ? 3 days onsite | 9:00am?5:00pm (training for the first few weeks)ABOUT THIS ROLE:Strava is the leading subscription platform at the center of connected fitness, with more than 100 million community members in over 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.Insight Global is seeking a People Operations Specialist to support the People Operations/ People Team. This role plays a critical part in supporting the employee lifecycle while ensuring operational excellence, accuracy, and a strong employee experience. The People Operations Specialist will partner closely with cross-functional teams including Workplace, IT, and business stakeholders to support onboarding, offboarding, employee inquiries, and People Ops processes.DAY-TO-DAY:? Support the full employee lifecycle, including onboarding, transitions, and offboarding? Maintain and update employee data across People systems, ensuring accuracy and compliance? Prepare employment documentation including new-hire paperwork and separation agreements? Serve as a point of contact for employee questions, escalating when appropriate? Coordinate closely with Workplace, IT, and business partners to support employee needs? Present or support People Ops updates, including bi-weekly or internal communications? Partner cross-functionally while working independently with a high level of ownership? Support ongoing People Ops projects and process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"People Operations Specialist","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 1-2 years of experience in People Operations, HR Operations, or People Ops Associate roles within the tech space? Experience supporting onboarding, offboarding, and employee lifecycle documentation? Strong data entry skills with experience using Workday or similar HRIS tools? Experience answering employee questions related to People Ops processes and policies? Ability to coordinate with cross-functional partners including Workplace, IT, and business stakeholders? Strong attention to detail with the ability to document processes accurately? Comfortable working in fast-paced environments and managing multiple priorities","Skills":"? Experience preparing separation agreements and employment documentation? Experience presenting information or updates to groups or stakeholders? Prior experience supporting high-growth or tech environments","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":31.0000,"SalaryLow":24.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
SCHEDULE: Hybrid ? 3 days onsite | 9:00am?5:00pm (training for the first few weeks)ABOUT THIS ROLE:Strava is the leading subscription platform at the center of connected fitness, with more than 100... million community members in over 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.Insight Global is seeking a People Operations Specialist to support the People Operations/ People Team. This role plays a critical part in supporting the employee lifecycle while ensuring operational excellence, accuracy, and a strong employee experience. The People Operations Specialist will partner closely with cross-functional teams including Workplace, IT, and business stakeholders to support onboarding, offboarding, employee inquiries, and People Ops processes.DAY-TO-DAY:? Support the full employee lifecycle, including onboarding, transitions, and offboarding? Maintain and update employee data across People systems, ensuring accuracy and compliance? Prepare employment documentation including new-hire paperwork and separation agreements? Serve as a point of contact for employee questions, escalating when appropriate? Coordinate closely with Workplace, IT, and business partners to support employee needs? Present or support People Ops updates, including bi-weekly or internal communications? Partner cross-functionally while working independently with a high level of ownership? Support ongoing People Ops projects and process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 24, 2026
Tampa, FL
|
Business Analyst (BA)
|
Contract
|
$54 - $68 (hourly estimate)
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Support and enhance SAP FI/CO processes, with a focus on Costing and Material LedgerPartner with business teams on financial and controlling requirementsManage FI/CO integration with PP and SD/SOP... processesSupport month-end close, reporting, and reconciliation activitiesCollaborate with IT and vendors on system enhancements and issue resolutionLead or contribute to SAP implementations, rollouts, and continuous improvement effortsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 17, 2026
Rancho Cordova, CA
|
Programmer / Developer
|
Contract
|
$62 - $77 (hourly estimate)
{"JobID":520256,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.26,"Longitude":38.6,"Distance":null},"State":"California","Zip":"95670","ReferenceID":"SMF-d711ba6e-9430-4f85-8b45-045e182dbd75","PostedDate":"\/Date(1776448561000)\/","Description":"The PACS Specialist is responsible for the implementation, integration, and configuration enterprise medical imaging systems in support of the UC Berkley project, with a primary focus on Visage PACS, PDI Workflow Orchestrator, ACUO DICOM Router, and Nuance Powerscribe One. The PACS Specialist works closely with Enterprise Imaging IT (UCDH \u0026 UCB), radiology staff, vendors, and clinical leadership to ensure that the systems meet performance, compliance, and usability standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"PACS Specialist","City":"Rancho Cordova","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?3?5 years of experience in PACS administration, medical imaging informatics, or clinical IT?Hands-on experience with Visage PACS, PDI Workflow Orchestrator, ACUO DICOM Router, and/or Powerscribe One?Strong working knowledge of DICOM and HL7 standards and troubleshooting?Ability to read and interpret DICOM conformance statements and HL7 message structures?Excellent troubleshooting and communication skills.?Knowledge of data privacy and security regulations, especially HIPAA.","Skills":"?CIIP (Certified Imaging Informatics Professional) certification?Experience with enterprise RIS/HIS platforms (Epic preferred)?Knowledge of PACS storage architectures including VNA and cloud-based archiving","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":77.0000,"SalaryLow":61.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The PACS Specialist is responsible for the implementation, integration, and configuration enterprise medical imaging systems in support of the UC Berkley project, with a primary focus on Visage PACS,... PDI Workflow Orchestrator, ACUO DICOM Router, and Nuance Powerscribe One. The PACS Specialist works closely with Enterprise Imaging IT (UCDH & UCB), radiology staff, vendors, and clinical leadership to ensure that the systems meet performance, compliance, and usability standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 20, 2026
South San Francisco, CA
|
Desktop Support
|
Perm
|
$171k - $186k (estimate)
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As a senior leader, you will drive operational excellence while modernizing support through automation, AI-enabled solutions, and strong IT service management practices.In this position, you will partner closely with senior IT leadership to align support capabilities with business priorities, serving as both a strategic contributor and escalation point for complex technical challenges impacting business-critical and lab systems. You will lead a distributed, multi-site team, ensuring a consistent and high-quality user experience while building a culture centered on accountability, responsiveness, and continuous improvement. Responsibilities include developing and executing a long-term roadmap for service evolution, implementing scalable global support models, and optimizing vendor partnerships and staffing strategies.Additionally, you will oversee major incident response and root cause analysis, establish mature ITSM processes aligned with industry best practices, and leverage data-driven insights to improve service performance. You will also provide technical leadership across Microsoft technologies (including identity, collaboration, and endpoint management platforms), while ensuring secure and compliant usage across the organization. The role includes ownership of AV and collaboration support, IT asset lifecycle management, onboarding and offboarding processes, and ensuring seamless support for regulated lab environments. This position requires regular collaboration with cross-functional teams and occasional travel between sites to maintain alignment and service quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr Manager End User Support","City":"South San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Bachelor?s degree in Information Technology, Computer Science, or related discipline? 8+ years of experience in End User Services or IT support, including 3+ years in a leadership capacity? Proven experience supporting organizations with 1,000+ users across multiple locations? Strong experience managing distributed teams and global or follow-the-sun support models? Deep hands-on knowledge of Active Directory, Azure AD, and Microsoft 365? Experience with endpoint management tools such as Intune and Autopilot? Demonstrated ability to handle complex Tier 3 escalations and lead incident response? Experience with ITSM platforms (e.g., FreshService or comparable tools)? Solid understanding of ITIL-based service management practices? Background in leveraging automation and AI to improve support efficiency and reduce ticket volume? Experience building and delivering operational and executive-level reporting (weekly, monthly, quarterly)? Expertise supporting enterprise AV and conferencing technologies (e.g., Teams Rooms)? Experience working in regulated or mission-critical environments (e.g., healthcare, labs, or similar)? Strong leadership, communication, and stakeholder management skills? Willingness to travel occasionally (~5%) between locations","Skills":"? ITIL v4 certification? Experience with AI-driven ITSM, digital employee experience (DEX), or advanced analytics tools? Familiarity with Microsoft Power Platform (Power Automate, Power Apps)? Prior experience in healthcare, life sciences, or laboratory-based organizations? Microsoft technical certifications? Experience managing external vendors and service providers","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":186000.0000,"SalaryLow":171000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking an experienced and forward-thinking Senior Manager of End User Services to lead the strategy, delivery, and continuous improvement of end user support across a dynamic organization of... approximately 1,000 employees spanning corporate and laboratory environments. This role is responsible for the full lifecycle of end user services, including Service Desk operations, desktop and field support, endpoint management, user provisioning, and collaboration technologies. As a senior leader, you will drive operational excellence while modernizing support through automation, AI-enabled solutions, and strong IT service management practices.In this position, you will partner closely with senior IT leadership to align support capabilities with business priorities, serving as both a strategic contributor and escalation point for complex technical challenges impacting business-critical and lab systems. You will lead a distributed, multi-site team, ensuring a consistent and high-quality user experience while building a culture centered on accountability, responsiveness, and continuous improvement. Responsibilities include developing and executing a long-term roadmap for service evolution, implementing scalable global support models, and optimizing vendor partnerships and staffing strategies.Additionally, you will oversee major incident response and root cause analysis, establish mature ITSM processes aligned with industry best practices, and leverage data-driven insights to improve service performance. You will also provide technical leadership across Microsoft technologies (including identity, collaboration, and endpoint management platforms), while ensuring secure and compliant usage across the organization. The role includes ownership of AV and collaboration support, IT asset lifecycle management, onboarding and offboarding processes, and ensuring seamless support for regulated lab environments. This position requires regular collaboration with cross-functional teams and occasional travel between sites to maintain alignment and service quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 15, 2026
Toronto, ON
|
Business Analyst (BA)
|
Contract
|
$46 - $57 (hourly estimate)
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Insight Global is hiring for a Senior IT Business Analyst to support large-scale Agile transformation initiatives within a high-visibility, customer-facing application environment. This role supports... multiple domain-based Agile pods across areas such as lending, credit cards, deposits, money movement, and servicing flows. This is a hands-on role for a seasoned BA who can hit the ground running. The ideal candidate is proactive, highly independent, and comfortable operating without a ramp-up period. You will partner closely with Product Owners and technology stakeholders to break down complex problems, translate requirements into technical solutions, and drive delivery from day one.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.