Job Search Results for helpdesk

Insight Global is seeking an Executive Helpdesk Support Analyst to join one of our largest financial clients onsite five days a week in their Draper, UT office. This individual will support the... More Senior Service Desk team, which delivers the highest level of technical assistance to the firm?s top global executives and operates 24/7, 365 days a year. In this fast-paced environment, the team partners closely with global technology groups to provide exceptional workplace support for internal leaders and their clients. It is imperative that this person remain calm under pressure and play a critical role in ensuring that every executive issue is handled with accuracy, urgency, and the utmost professionalism.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Helpdesk Technician to assist a customer of ours in Huntsville, AL. The role involves assembling, configuring, installing, monitoring, maintaining,... More troubleshooting, testing, and repairing various telephone equipment, PCs, printers, modems, and related hardware and software systems. It includes assisting senior IT personnel with the installation, configuration, maintenance, troubleshooting, testing, and repair of fiber-optic and other data and voice circuits, as well as wide area network and local area network equipment such as transceivers, switches, routers, and cabling. Responsibilities also include assembling and imaging new computers, upgrading user computers with peripheral hardware and software, and providing IT support to end users. This support often requires collaboration with other Technicians and Application Support. The role coordinates network system maintenance and upgrades with vendors and IT staff, recommending system enhancements and modifications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the Lexington, MA area is seeking a Senior Systems Engineer to support a government customer in developing acquisition strategies and systems engineering... More initiatives.Responsibilities:Review program portfolios to evaluate plans, improve processes, and ensure system/subsystem performance meets specificationsConduct program/design reviews and analyze test results for performance and complianceDevelop technical documentation, reports, and presentations to support planning and decision-makingPerform system validation, define criteria/procedures, and evaluate engineering resultsProvide engineering support across acquisition, development, integration, deployment, and sustainment efforts. Pay range $45-55/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Atlanta, GA (near Perimeter Mall)Team Operating Hours:Monday?Saturday: 9:30 AM ? 10:00 PM ESTSunday: 12:00 PM ? 8:30 PM ESTA company in Atlanta, GA is seeking Technical Support... More Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.Key ResponsibilitiesProvide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)Troubleshoot hardware, software, and connectivity issues related to:PCs and Windows operating systemsPOS hardware and softwareIT networks, including routers and modemsSupport telecom porting and portability requests, including wireless number transfers between carriers (training provided)Accurately document all incidents, troubleshooting steps, and resolutions within ServiceNowEscalate unresolved or complex issues to Tier 2 support as appropriateMaintain a professional, customer-focused approach while assisting users with varying technical skill levelsPerform additional duties as assignedWork Environment100% phone-based support roleFast-paced helpdesk environment supporting multiple retail locationsCollaboration with Tier 2 support teams for advanced issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Tier I Help Desk Technician to support a large-scale enterprise software platform within Palantir Foundry. This individual will serve as the first line of support for... More user-submitted issues, focusing on ticket triage, issue resolution using established runbooks, and escalation to internal engineering teams when needed. This is a true Level 1 support role with a strong emphasis on communication, responsiveness, and problem-solving, rather than deep technical debugging. The ideal candidate is a quick learner and strong communicator who can navigate a high-visibility support environment, interpret user issues, and drive tickets to resolution or proper escalation.Key Responsibilities:?Triage and respond to incoming support tickets related to Palantir Foundry applications?Utilize predefined runbooks, FAQs, and canned responses to resolve common user issues?Gather additional context from users to properly scope and route issues?Determine next steps for each ticket (resolve, request more info, or escalate)?Escalate complex issues to L2/L3 engineering teams as needed?Maintain and contribute to internal documentation and runbooks?Communicate clearly and professionally with both technical and non-technical users?Identify trends, recurring issues, and potential risks from user-reported problems?Collaborate with internal teams to ensure timely resolution of escalated issuesPay Range: Pay will be hourly and varies by level of experience. Average Range: ~$23-51/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large chemical manufacturing client of Insight Global is seeking an IT Helpdesk Technician to join their team in Plaquemine, LA. This person will be responsible for providing timely delivery of... More quality technician support services for all internal customers. This includes setting up all new hire equipment and required software (20%), break-fix of computers and their components, installing software manually, assisting with password resets and connection to scanners/monitors/phones, and moving equipment to and from various locations onsite. This role will require travel to other sites, typically planned 2 weeks in advance. The established pay rate for this role is $25-27/hr, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

10-12/hrInsight Global is hiring for 2 Tier 1 / Tier 2 Helpdesk Support individuals who are fluent in Spanish, Portuguese, and English to support internal employees across Latin America. These roles... More will provide frontline technical support, own incident resolution end-to-end, and ensure a high level of customer service for their multilingual user base. On a day-to-day basis, provide Tier 1 and Tier 2 Helpdesk support to internal Bureau Veritas employees, deliver exceptional customer service and customer support via phone, email, and ticketing systems, own issues from intake to resolution, ensuring accurate documentation and timely follow-up, troubleshoot and resolve common hardware, software, access, and connectivity issues, escalate complex issues appropriately while maintaining accountability, support an average of 30?50 tickets/incidents per day, communicate clearly and professionally with end users in Spanish and PortugueseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for an ESS Helpdesk Technician to join the team immediately. This position requires an active SECRET clearance or the ability to obtain one immediately upon hire. As a Electronic... More Security Systems Help Desk Technician, you will:Monitor and respond daily to submitted C?Cure and Milestonehelp tickets.Acknowledge receipt of tickets and gather additional information from end users.Document troubleshooting steps, resolutions, and updates in the ticketing system.Close completed tickets and escalate unresolved issues to the COR weekly.Provide weekly reporting on ticket status, common issues, and resolution times.Troubleshoot and support:C?Cure 9000 (v3.0 or higher) access control systemsMilestone XProtect Corporate (2022 or higher) video management systemsiSTAR Door Controller hardware, Recording Servers, encoders, and decodersConfigure and modify badge programming, monitor views, and camera settings.Maintain a detailed log of help desk activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager.?Provide Tier 1 support of the CCaaS (AWS Connect) application to SSA customer agents.The pay for... More this position is $30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less