Job Search Results for helpdesk

Manage a team of 4 helpdesk analystsAddress and prioritize helpdesk ticketsDevelop and implement helpdesk policiesTrain and mentor staffCollaborate with IT teams to resolve issuesReport on helpdesk... More performance and capacity planningOversee new hire processes and equipment managementPartner with HR for onboarding/offboardingWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job DescriptionA large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call... More center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is Tuesday-Saturday 7a-3:30p.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A leading Aerospace and Defense client is seeking a dedicated and detail-oriented Engineering Applications Analyst to join. The successful candidate will be responsible for managing access and... More accounts for over 140+ various engineering applications, troubleshooting installation and license issues, and interfacing with vendors to resolve problems. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their issues, and prioritizing tasks effectively. This role operates on a 9/80 and is fully onsite in the clients Hunt Valley, MD facility.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day-to-Day:Insight Global is looking for a Digital Media Engineer II for one of our top clients in the Sacramento area. This person will be responsible for providing a high level of technical support... More through requirements gathering, design, installation, configuration, troubleshooting, upgrading, and maintaining collaboration and video surveillance technology. In addition to support of daily operations, this position includes vendor and customer interactions in the evaluation, technical design and implementation of projects that advance the state of digital media technology at the University. This position is responsible for third-level AV support for the HelpDesk and can be assigned up to 5-10 tickets a day via ServiceNow to attend to.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The COMSEC Administrator is responsible for managing and maintaining the security of communications equipment and ensuring the integrity of sensitive information. This role involves both... More administrative and engineering tasks, including configuration, monitoring, and troubleshooting of Taclanes and other COMSEC equipment. Responsibilities include: -Pull and review audit logs monthly to ensure compliance and security.-Rekey and verify configuration for OCONUS backup/spare Taclanes.-Update software on Taclanes across the enterprise remotely.-Conduct bi-monthly inventory on COMSEC equipment.-Configure replacement Taclanes and arrange shipping.-Manage daily operation reports and tickets, including occasional tickets for Taclanes fixes.-Update Taclanes keys monthly.-Pull and track auto logs and generate daily reports on logs.-Monitor network stability and performance, perform triage and troubleshooting on network issues.-Signal and monitor COMSEC equipment for health and performance.-Remotely walk Helpdesk personnel through fixing Taclanes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position is for a large software client. The Senior Systems Cloud Administrator will be responsible for the overall evaluation, design and daily operation of the Corporate IT SAS (Server and... More Application Services) environment. This role serves as a "hands-on" server administrator who evaluates complex system requirements and then designs, implements and maintains the most efficient solutions. This role will develop and document technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve system and application issues. The Senior Systems Cloud Administrator will be directly responsible for the installation, configuration, upgrade, patching, maintenance and monitoring of the SAS environment across the entire Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be: ensuring 100% availability of the environment; implementing fault and performance management; enforcing corporate network, system and application security procedures.GENERAL RESPONSIBILITES *Vulnerability management and monthly system patching and maintenance *Create, implement and document the following processes for SAS Infrastructure:operformance monitoringoproblem troubleshooting / helpdesk responseoutilization, availability and growth patterns (capacity planning)olandscape design, configuration and standardso24/7 support, escalation and SLA modelsoIMAC (installation, move, add, change) services for systems and applicationsochange management methodology and communication strategy *Create and maintain server/application diagrams and workflows *Perform/coordinate incident diagnosis, corrective action, and root cause analysis *Oversee the configuration, testing, installation, modification, and servicing of all server components and applications *Independently organize work requests based on departmental priorities and system criticality *Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components *Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration). *Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions *Maintain responsibility for end-user (customer) satisfactionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Analyst level III for a large agriculture client in the Lancaster PA area. The candidate will provide lead support for all service requests reported to... More the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of all IT incidents and service requests regarding the use of application software products and/or infrastructure components, including desktops, laptops, mobile devices, and related peripherals. They will be responsible for collecting information through customer conversations, accessing support tools, and additional support staff if needed. Issues beyond the scope of their ability/responsibility are resolved by engaging other service resources or escalate to the proper IT team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a NOC Help Desk candidate in the Bridgewater, NJ, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position... More focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position is responsible for providing technical and operational support to our Clinician Network (Providers) and internal employee groups. Our clinician network includes healthcare professionals... More (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our propritary mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorWhat will you do? Day to day technical and application support for external clinician network and internal employees Customer engagement via ticketing system, inbound and outbound, and email channels Resolve Apple iPad, iOS, and Signify application support for Clinicians. Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) Escalate and manage tickets transferred to other departments Keep customers/end users and ticket documentation up to date Collaborate on ad hoc projects Ability to work occasional overtime, weekend, and holidaysWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less