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May 21, 2026

Knoxville, TN

|

Engineering (Non IT)

|

Perm

|

$89k - $134k (estimate)

{"JobID":533172,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-83.94,"Longitude":35.97,"Distance":null},"State":"Tennessee","Zip":"37932","ReferenceID":"NAS-47f9483f-f459-4bc3-a37f-5e11c0f74a5c","PostedDate":"\/Date(1779394881000)\/","Description":"Insight Global is looking for a HVAC Controls Supervisor local to Knoxville, TN to oversee the day-to-day activities of a field technician team, including route planning, team performance, and overall execution of building automation and HVAC controls work. This individual will lead and develop Electrical Installers and Controls Technicians, ensuring proper training, coaching, and consistent delivery across projects.The HVAC Controls Supervisor will serve as the primary technical resource for controls-related issues, supporting HVAC systems such as air handlers, chillers, and hot water systems while providing daily troubleshooting guidance to field teams. They will partner closely with Project Managers, Sales, and the Install Manager to coordinate technician scheduling, support sales opportunities, and ensure successful project execution.This role is responsible for driving team performance, analyzing operations, and recommending process improvements to ensure profitability, safety, and client satisfaction. The individual will also assist with estimating, review bids for accuracy, and ensure contractual obligations and service expectations are consistently met.The HVAC Controls Supervisor will oversee workforce planning, support hiring and retention, and deliver performance reviews and development plans for direct reports. They will lead operational and financial reviews, ensure safety compliance, and maintain alignment with overall business strategy and branch goals.This position supports multiple locations including Knoxville and Chattanooga, requires local travel within a 90-mile radius, and may include occasional weekend work. A company vehicle is provided, and relocation assistance may be available based on candidate needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"HVAC Controls Supervisor","City":"Knoxville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 5+ years of progressive experience in HVAC services and/or building automation systems (BAS/controls)? 3+ years of experience in a leadership or supervisory role, directly managing and developing field technicians.? Strong technical background in HVAC systems (air handlers, chillers, heating/cooling systems) and how they operate within a building? Hands-on experience troubleshooting controls systems and supporting field teams with technical issues? Experience overseeing day-to-day field operations, including scheduling, workforce planning, and performance management? Ability to drive team performance tied to profitability, safety compliance, and customer satisfaction? Strong communication skills with the ability to work cross-functionally with PMs, sales, and internal leadership","Skills":"? Experience with Metasys or similar BAS platforms? Bachelor?s degree in Engineering, Business, or a related field? HVAC or controls experience with increasing leadership responsibility? Experience reviewing estimates, bids, and supporting project financials? Exposure to Six Sigma or process improvement methodologies (Green Belt or similar)? Experience supporting multi-site operations or multiple branch locations? Background in both mechanical and electrical systems within commercial buildings","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":134000.0000,"SalaryLow":89000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a HVAC Controls Supervisor local to Knoxville, TN to oversee the day-to-day activities of a field technician team, including route planning, team performance, and... overall execution of building automation and HVAC controls work. This individual will lead and develop Electrical Installers and Controls Technicians, ensuring proper training, coaching, and consistent delivery across projects.The HVAC Controls Supervisor will serve as the primary technical resource for controls-related issues, supporting HVAC systems such as air handlers, chillers, and hot water systems while providing daily troubleshooting guidance to field teams. They will partner closely with Project Managers, Sales, and the Install Manager to coordinate technician scheduling, support sales opportunities, and ensure successful project execution.This role is responsible for driving team performance, analyzing operations, and recommending process improvements to ensure profitability, safety, and client satisfaction. The individual will also assist with estimating, review bids for accuracy, and ensure contractual obligations and service expectations are consistently met.The HVAC Controls Supervisor will oversee workforce planning, support hiring and retention, and deliver performance reviews and development plans for direct reports. They will lead operational and financial reviews, ensure safety compliance, and maintain alignment with overall business strategy and branch goals.This position supports multiple locations including Knoxville and Chattanooga, requires local travel within a 90-mile radius, and may include occasional weekend work. A company vehicle is provided, and relocation assistance may be available based on candidate needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 21, 2026

North York, ON

|

Engineering (Non IT)

|

Perm

|

$85 - $100000 (hourly estimate)

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We?re seeking a Production Operations Supervisor to lead day-to-day manufacturing operations within a regulated production environment. This role is responsible for delivering results across safety,... quality, and productivity while leading frontline teams and driving continuous improvement initiatives.This is a hands-on leadership role suited for early-career supervisors (3?5 years of experience) who have demonstrated ownership of shift performance, team leadership, and operational improvements in industries such as pharmaceutical, food, CPG, automotive, or oil and gas.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 12, 2026

Roanoke, TX

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Help Desk

|

Perm

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$60k - $70k (estimate)

{"JobID":529636,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-97.23,"Longitude":33,"Distance":null},"State":"Texas","Zip":"76262","ReferenceID":"DEN-84ebb762-4a6b-4299-a12c-400d2a6f26cc","PostedDate":"\/Date(1778618015000)\/","Description":"The Senior Field Technician is a hands-on, client-facing role responsible for performing onsite IT support, remediation, and technology standardization at customer locations. This individual serves as a field-based technical resource focused on aligning client environments with operational, security, and support best practices. The role includes deploying and supporting end-user hardware, assisting with light network and infrastructure work, identifying risks and gaps during onsite visits, and improving documentation and asset visibility. Success in this position requires strong troubleshooting skills, comfort working independently in the field, and the ability to communicate clearly with both end users and internal support teams. The ideal candidate has prior onsite IT or MSP experience, strong attention to detail, and a proactive mindset focused on creating clean, well-documented, and supportable client environments.This is a full time, permanent position that requires on-site and field work. This position is posted at $60,000 - $70,000/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Field Technician","City":"Roanoke","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Hands-on onsite IT support experience supporting business environments (desktops, laptops, peripherals, printers, and end users)Strong workstation deployment and hardware lifecycle skills, including imaging, user setup, swaps, office moves, and asset trackingWorking knowledge of Microsoft 365 and Windows 10/11, with basic Active Directory / Entra user administrationFoundational networking knowledge (TCP/IP, switching, wireless, DHCP/DNS, patch panels, firewall and access point support)Excellent client-facing communication and documentation skills, with the ability to work independently onsite and follow standards","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":70000.0000,"SalaryLow":60000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Senior Field Technician is a hands-on, client-facing role responsible for performing onsite IT support, remediation, and technology standardization at customer locations. This individual serves... as a field-based technical resource focused on aligning client environments with operational, security, and support best practices. The role includes deploying and supporting end-user hardware, assisting with light network and infrastructure work, identifying risks and gaps during onsite visits, and improving documentation and asset visibility. Success in this position requires strong troubleshooting skills, comfort working independently in the field, and the ability to communicate clearly with both end users and internal support teams. The ideal candidate has prior onsite IT or MSP experience, strong attention to detail, and a proactive mindset focused on creating clean, well-documented, and supportable client environments.This is a full time, permanent position that requires on-site and field work. This position is posted at $60,000 - $70,000/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 08, 2026

Manakin Sabot, VA

|

Computer Engineering

|

Perm

|

$120k - $200k (estimate)

{"JobID":480537,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.7,"Longitude":37.64,"Distance":null},"State":"Virginia","Zip":"23103","ReferenceID":"RIC-bc436c7d-f542-4391-bed5-b3d901dc0c5d","PostedDate":"\/Date(1767905459000)\/","Description":"We?re looking for a Financial Systems Manager to own and scale our Workday Adaptive Planning environment. This role will partner closely with IT to support, secure, and enhance the platform, lead the migration of Excel-based FP\u0026A processes into Adaptive, and leverage AI to automate and simplify planning, reporting, and analysis. You?ll coach one team member while serving as a hands-on system administrator and transformation lead.Administer Workday Adaptive Planning: roles, security, versions, metadata, and dashboards.Partner with IT on integrations (ERP, HRIS, data warehouse), SSO, and environment management.Lead migration of Excel models to Adaptive Planning, ensuring governance and standardization.Implement AI and automation tools (e.g., Microsoft Copilot, Power Automate) to streamline processes.Build reporting and dashboards using Adaptive Office Connect and BI tools.Maintain compliance with SOX/ITGC and enforce change-control processes.Provide training and support to users; manage intake and SLAs.Manage and develop one direct report.Pay Range - 120-170KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Financial Systems Manager","City":"Manakin Sabot","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5?7+ years in FP\u0026A or Finance Systems roles, with 2+ years administering Workday Adaptive Planning.Proven experience migrating Excel models to planning platforms.Strong collaboration with IT on integrations and security.Exposure to AI/automation tools in finance.Excellent communication and stakeholder management skills.People management experience.","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":200000.0000,"SalaryLow":120000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We?re looking for a Financial Systems Manager to own and scale our Workday Adaptive Planning environment. This role will partner closely with IT to support, secure, and enhance the platform, lead the... migration of Excel-based FP&A processes into Adaptive, and leverage AI to automate and simplify planning, reporting, and analysis. You?ll coach one team member while serving as a hands-on system administrator and transformation lead.Administer Workday Adaptive Planning: roles, security, versions, metadata, and dashboards.Partner with IT on integrations (ERP, HRIS, data warehouse), SSO, and environment management.Lead migration of Excel models to Adaptive Planning, ensuring governance and standardization.Implement AI and automation tools (e.g., Microsoft Copilot, Power Automate) to streamline processes.Build reporting and dashboards using Adaptive Office Connect and BI tools.Maintain compliance with SOX/ITGC and enforce change-control processes.Provide training and support to users; manage intake and SLAs.Manage and develop one direct report.Pay Range - 120-170KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 30, 2026

Philadelphia, PA

|

Managerial / Professional

|

Perm

|

$130k - $160k (estimate)

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In addition, the Technology Support Manager collaborates across departments to align technology support with organizational goals, ensuring a seamless and responsive experience for users. Above all, the Manager ?owns? the outcome of support interactions, ensuring every user has a positive experience with IT and that the Firm?s reputation for service excellence is upheld.Essential Functions \u0026 Responsibilities?Leadership \u0026 People Development?Supervise, coach, and mentor User Support and Senior Support Technicians.?Provide guidance on troubleshooting methodology, root cause analysis, and customer service best practices.?Foster development of soft skills (empathy, communication, expectation-setting) and technical skills.?Model and reinforce accountability for SLA compliance, ensuring the team consistently meets or exceeds standards for responsiveness, updates, and resolution quality.?Conduct performance reviews, set goals, and create development plans.?Recruit, train, and retain staff to ensure a high-performing and diverse team.?ServiceNow \u0026 Operational Oversight?Manage daily operations in ServiceNow, ensuring tickets are assigned, updated, and resolved in compliance with SLA requirements.?Monitor open and in-progress tickets daily, ensuring meaningful updates are provided and escalations are handled properly.?Approve and maintain Knowledge Base articles, ensuring high-quality, relevant, and accessible documentation.?Perform weekly quality assurance reviews of ticket handling and communication.?Create and maintain reports and dashboards in ServiceNow to visualize team performance, SLA compliance, and service trends for IT leadership.?Track and report on key metrics, including first response time, resolution time, escalations, and survey results.?Oversee and track IT equipment inventory across all offices, ensuring accurate asset records and minimizing loss through standardized tracking and reconciliation processes.?Own and maintain the Firm?s ITSM system (ServiceNow), including configuration, workflows, report creation, and dashboard management; serve as the point of contact for ITSM-related requests from other departments and IT leadership.?Escalation \u0026 Technical Guidance?Serve as escalation point for complex or sensitive tickets, working closely with Senior Support Technicians.?Partner with Subject Matter Experts in Applications, Systems, Networking, Communications/AV, Development, and Training to ensure escalations are well-documented and efficient.?Provide technical guidance and act as a resource for troubleshooting advanced or recurring issues.?Drive problem management initiatives by identifying root causes and recommending solutions.?Process \u0026 Quality Improvement?Identify patterns in recurring issues and implement process improvements to reduce ticket volume and increase efficiency.?Ensure knowledge sharing and consistency across the team.?Collaborate with IT leadership on departmental projects, security initiatives, and technology rollouts.?Stay current with trends in IT support, law firm technology, and ITSM best practices.?User Experience \u0026 Customer Service?Take ownership of delivering a high-quality support experience for every user interaction.?Ensure clear, professional, and empathetic communication with attorneys and staff.?Build trust and confidence in IT by holding the team accountable for user satisfaction as well as technical accuracy.?Additional Responsibilities?Maintain a high level of security awareness by advising users on safe practices, ensuring personal adherence to Firm security policies, and modeling secure behavior in all interactions.?Exercise heightened diligence in safeguarding data and systems, recognizing that elevated administrative rights require strict adherence to privacy, confidentiality, and compliance standards.?Adhere to Firm professional dress and appearance standards when working onsite or on video calls.?This role requires in-office work in accordance with Firm policy and may involve additional office days as business needs dictate.?May be assigned special projects by the Director of User Engagement or CIO.?Other duties as assigned by supervisorsThis role is hybrid, 2 days in-office per week and is open to all of the firm\u0027s office nationwide: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Technology Support Manager","City":"Philadelphia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s degree in Information Technology or related field preferred; equivalent work experience considered.?5?7 years of IT support/help desk experience, with at least 2 years in a supervisory/managerial role.?Experience with ServiceNow or equivalent ITSM system required.?Prior experience in law firm or professional services environment strongly preferred.?Skilled in data-driven management and reporting.?Strong leadership and coaching skills with proven success in developing high-performing teams.?Expert knowledge of ITSM platforms (ServiceNow strongly preferred).?Deep understanding of SLA-driven service delivery.?Excellent communication and interpersonal skills, with ability to mentor both technical and soft skills.?Strong troubleshooting and problem-solving skills.?Familiarity with law firm technologies: Microsoft 365, Citrix/VDI, iManage, Litera, Mimecast, Adobe Acrobat, VPNs.?Knowledge of networking, Active Directory, MFA (DUO), and endpoint management tools (Intune, etc.).","Skills":"","Industry":"Managerial / Professional","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":130000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an a Technology Support Manager to join the IT Department of an AM 200 law firm. The Technology Support Manager leads the Firm?s Help Desk, overseeing both User Support... Technicians and Senior Support Technicians to deliver exceptional technical support and user experiences. This role is responsible for daily operational oversight of the ITSM system (ServiceNow), ensuring SLA compliance, managing the Knowledge Base, and maintaining the highest standards of communication and technical accuracy.The Manager plays a critical role as a mentor, coach, and technical advisor ? developing troubleshooting skills, critical thinking, soft skills, and technical expertise within the team. In addition, the Technology Support Manager collaborates across departments to align technology support with organizational goals, ensuring a seamless and responsive experience for users. Above all, the Manager ?owns? the outcome of support interactions, ensuring every user has a positive experience with IT and that the Firm?s reputation for service excellence is upheld.Essential Functions & Responsibilities?Leadership & People Development?Supervise, coach, and mentor User Support and Senior Support Technicians.?Provide guidance on troubleshooting methodology, root cause analysis, and customer service best practices.?Foster development of soft skills (empathy, communication, expectation-setting) and technical skills.?Model and reinforce accountability for SLA compliance, ensuring the team consistently meets or exceeds standards for responsiveness, updates, and resolution quality.?Conduct performance reviews, set goals, and create development plans.?Recruit, train, and retain staff to ensure a high-performing and diverse team.?ServiceNow & Operational Oversight?Manage daily operations in ServiceNow, ensuring tickets are assigned, updated, and resolved in compliance with SLA requirements.?Monitor open and in-progress tickets daily, ensuring meaningful updates are provided and escalations are handled properly.?Approve and maintain Knowledge Base articles, ensuring high-quality, relevant, and accessible documentation.?Perform weekly quality assurance reviews of ticket handling and communication.?Create and maintain reports and dashboards in ServiceNow to visualize team performance, SLA compliance, and service trends for IT leadership.?Track and report on key metrics, including first response time, resolution time, escalations, and survey results.?Oversee and track IT equipment inventory across all offices, ensuring accurate asset records and minimizing loss through standardized tracking and reconciliation processes.?Own and maintain the Firm?s ITSM system (ServiceNow), including configuration, workflows, report creation, and dashboard management; serve as the point of contact for ITSM-related requests from other departments and IT leadership.?Escalation & Technical Guidance?Serve as escalation point for complex or sensitive tickets, working closely with Senior Support Technicians.?Partner with Subject Matter Experts in Applications, Systems, Networking, Communications/AV, Development, and Training to ensure escalations are well-documented and efficient.?Provide technical guidance and act as a resource for troubleshooting advanced or recurring issues.?Drive problem management initiatives by identifying root causes and recommending solutions.?Process & Quality Improvement?Identify patterns in recurring issues and implement process improvements to reduce ticket volume and increase efficiency.?Ensure knowledge sharing and consistency across the team.?Collaborate with IT leadership on departmental projects, security initiatives, and technology rollouts.?Stay current with trends in IT support, law firm technology, and ITSM best practices.?User Experience & Customer Service?Take ownership of delivering a high-quality support experience for every user interaction.?Ensure clear, professional, and empathetic communication with attorneys and staff.?Build trust and confidence in IT by holding the team accountable for user satisfaction as well as technical accuracy.?Additional Responsibilities?Maintain a high level of security awareness by advising users on safe practices, ensuring personal adherence to Firm security policies, and modeling secure behavior in all interactions.?Exercise heightened diligence in safeguarding data and systems, recognizing that elevated administrative rights require strict adherence to privacy, confidentiality, and compliance standards.?Adhere to Firm professional dress and appearance standards when working onsite or on video calls.?This role requires in-office work in accordance with Firm policy and may involve additional office days as business needs dictate.?May be assigned special projects by the Director of User Engagement or CIO.?Other duties as assigned by supervisorsThis role is hybrid, 2 days in-office per week and is open to all of the firm's office nationwide: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 23, 2026

Wellesley Hills, MA

|

Engineering (Non IT)

|

Contract-to-perm

|

$32 - $40 (hourly estimate)

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We are seeking a highly skilled and collaborative Data Scientist to join our team and lead thedevelopment of series of customized GenAI solutions. This role will focus on building... scalable,production-grade systems using Python and modern frameworks, with a strong emphasis ongenerative AI applications such as Retrieval-Augmented Generation (RAG) and intelligentagents. The ideal candidate will thrive in a dynamic, agile environment and be comfortableworking consultatively with stakeholders to clarify requirements and present results.Compensation: $40-50/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 24, 2026

Berkeley, MO

|

Engineering (Non IT)

|

Contract

|

$41 - $51 (hourly estimate)

{"JobID":523118,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-90.24,"Longitude":38.63,"Distance":null},"State":"Missouri","Zip":"63134","ReferenceID":"MIC-84daedbc-5947-4859-8222-3c8a3112dfdc","PostedDate":"\/Date(1777059385000)\/","Description":"Insight Global is seeking a Engineering Liaison to support one of our large DoD customers in the St. Louis area. This role is onsite 5 days per week. This position is second shift 2:00 PM - 10:00 PM. You will be responsible for working hand in hand with the manufacturing teams to conduct analysis on discrepant/defective parts and determine if they are salvageable. ? Identifies analyses fleet data, collects and evaluates data on customer findings for product/process improvement opportunities that may include recurrent product support issues.? Supports activities to identify deviations that could impact design intent and safety.? Participates in Material Review Boards and Integrated Product Teams (IPTs).? Assists with the design of interim structural repairs to restore damaged structure to original design strength capability.Compensation:$50/hr to $55/hrExact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Engineering Liaison","City":"Berkeley","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Ability to obtain a U.S. Secret Clearance Post-Start is required.? Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.? Understanding of MRB? Level 3: 5+ years of work-related experience within an manufacturing environment","Skills":"- Active Secret Clearance - Prior MRB authorization","Industry":"Engineering (Non IT)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":51.0000,"SalaryLow":40.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Engineering Liaison to support one of our large DoD customers in the St. Louis area. This role is onsite 5 days per week. This position is second shift 2:00 PM - 10:00 PM.... You will be responsible for working hand in hand with the manufacturing teams to conduct analysis on discrepant/defective parts and determine if they are salvageable. ? Identifies analyses fleet data, collects and evaluates data on customer findings for product/process improvement opportunities that may include recurrent product support issues.? Supports activities to identify deviations that could impact design intent and safety.? Participates in Material Review Boards and Integrated Product Teams (IPTs).? Assists with the design of interim structural repairs to restore damaged structure to original design strength capability.Compensation:$50/hr to $55/hrExact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 01, 2026

Hanahan, SC

|

Engineering (Non IT)

|

Contract-to-perm

|

$21 - $26 (hourly estimate)

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Insight Global is searching for a 1st shift (5:30-2:30) Engineering Technician II for a client in Hanahan, SC. The candidate will be responsible for the following but not limited to: *Perform... moderate to complex vehicle integration tasks to include cable routing, installations, and technical support to integrate, install, modify, and perform upgrades in support of C5ISR systems.*Provide occasional assistance to related support areas*Read and follow integration documentation, written or verbal instructions, schematics, rough sketches, drawings and diagrams, layouts, and plans often requiring interpretation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 02, 2026

Mobile, AL

|

Engineering (Non IT)

|

Contract-to-perm

|

$18 - $22 (hourly estimate)

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A client of ours is looking for an ISP Technician with some skillset, that is teachable, will arrive on time prepared, follow instructions, show improvement, maintain a positive attitude, and the... ability to work on a team or unsupervised at times. The position is working mainly on Mobile Arena, University South Alabama, and Springhill College. This candidate will need a clean enough record to pass a background check. There is an opportunity within the SNS crew and company to travel to work projects, mainly military sites, all over the US and some other countries. Anywhere from 3weeks-7months (with time back of course). However, traveling is NOT required for this position, just an option. Hours are typically 7-3:30. The hours can shift slightly depending on what is going on that day or the next. Overtime is available from time to time depending on the work production, job, and schedule, but not every week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 02, 2026

Piedmont, SC

|

Engineering (Non IT)

|

Perm

|

$92k - $150k (estimate)

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The NDT Level III serves as the technical authority for nondestructive testing at a large aerospace manufacturing facility producing flight-critical turbine components. This individual is responsible... for developing, approving, and maintaining NDT procedures; overseeing certification and training of NDT personnel; and ensuring full compliance with NAS 410, FAA, NADCAP, and customer requirements. The role partners closely with engineering, manufacturing, and quality leadership to ensure inspection systems effectively detect defects while supporting safe, efficient production.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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