Job Search Results for automation

Insight Global is looking for a Service Desk Manager who will be responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service... More across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.Key ResponsibilitiesOperational Leadership?Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.?Monitor ticket queues, assign priorities, and ensure SLA compliance.?Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).?Implement and optimize ITIL-aligned service management processes.Team Management?Lead, mentor, and coach service desk analysts to maintain high performance and engagement.?Conduct regular performance reviews and facilitate ongoing training and skills development.?Manage staffing schedules and workload distribution.Customer & Stakeholder Engagement?Serve as the primary escalation point for service issues.?Maintain strong communication with business units to understand support needs and identify improvement opportunities.?Ensure a customer-centric culture within the service desk team.Process, Tools & Continuous Improvement?Maintain and enhance the knowledge base and documentation.?Identify recurring issues and work with technical teams to resolve root causes.?Drive automation and improvements in tools, workflows, and service delivery.?Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).Governance & Compliance?Ensure adherence to security, compliance, and organizational policies.?Participate in audits and produce required reporting.?Contribute to IT disaster recovery and business continuity plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking experienced DevOps Engineers to support a major cloud and platform transformation for a healthcare technology organization focused on measuring and improving patient care... More quality. This initiative supports systems that manage clinical quality data, reporting pipelines, and application workflows that directly impact how patient outcomes are measured and reported across healthcare standards. The client is undergoing a large-scale AWS modernization effort, transitioning from hundreds of distributed AWS deployments into a centralized, managed cloud environment. Engineers will work within small, fast-moving pods and play a critical role in containerization, infrastructure automation, and platform standardization.Key Responsibilities - Design, build, and support AWS-based cloud infrastructure to enable scalable, reliable healthcare applications and data pipelines- Lead containerization efforts, migrating services into Kubernetes (EKS) using standardized frameworks and multiple namespaces- Develop and maintain Infrastructure as Code (IaC) using Terraform to support repeatable, controlled deployments- Support the transformation of distributed AWS environments into a centralized, managed platform- Migrate and support databases as part of platform modernization- Enable and support messaging and event-driven architectures using Kafka and internal messaging frameworks (e.g., Genesis)- Partner closely with application engineers supporting Java / Spring Boot?based services- Improve CI/CD pipelines and deployment workflows to support increased release velocity- Collaborate with lead engineers across 4?5 delivery teams to meet aggressive transformation timelinesCompensation: $7/hr to $15/hrExact compensation may vary based on several factors, including location, skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Embedded Test Engineer to to improve reliability across our IoT-enabled cold chain logistics platform serving healthcare and pharmaceutical customers. This role is... More firmware-focused and hands-on. You will spend significant time running manual tests on real hardware, reproducing issues, collecting logs, and performing ship testing (pre-deployment verification) to ensure devices behave correctly before they go out to customers.You will work closely with firmware and hardware engineering, and coordinate with backend and operations as needed to validate end-to-end behavior.Responsibilities?Validate firmware releases on hardware against defined scope and acceptance criteria?Execute manual regression testing across core device behaviors (power, sensors, charging, connectivity, fault recovery)?Perform ship testing and pre-deployment verification, including device setup, configuration checks, and release readiness validation for outgoing units?Run dedicated firmware test passes for each release (smoke, regression, and targeted suites) and report clear pass/fail results?Validate GPS functionality and firmware behavior, including time to first fix, accuracy checks, signal loss and recovery, and low-signal edge cases?Reproduce and triage device issues using logs and lab tools (serial logs, in-house tools)?Partner with firmware and hardware engineers early to clarify expected behavior, edge cases, and testability needs?Validate connectivity behavior relevant to firmware, including pairing and stability?Support investigation and reproduction of customer-impacting issues by capturing device evidence and helping isolate root cause boundaries?Contribute light scripting and tooling to speed up repetitive checks (Python, shell), but automation is not the core requirement?Communicate quality status, risks, and tradeoffs clearly to cross-functional stakeholdersCompensation: up to $115k (possible flex., based on experience) + Health/Dental/Vision/401k BenefitsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Elicit, analyze, and document business, functional, and technical requirements for enterprise integrations, including system-to-system, API-based, and data-flow solutions.? Act as a bridge between... More business teams, integration developers, platform owners, and vendors to ensure requirements are clearly understood and implemented as intended.? Support integration initiatives across all phases of the SDLC, including analysis, design, development support, testing, implementation, and post-deployment stabilization.? Coordinate and support integration and system testing efforts by assisting with test planning, validating data movement across systems, tracking defects, and facilitating business sign-off.? Partner with business and IT teams to identify integration gaps, data inconsistencies, or process inefficiencies and recommend improvements or automation opportunities.? Communicate project status, risks, dependencies, and impacts to both technical and non-technical stakeholders in a clear and timely manner.? Serve as the primary point of contact between third-party vendors and internal business, technical, and security teams, coordinating requirements, timelines, issue resolution, and ongoing communication.? Maintain accurate and up-to-date business, technical, and operational documentation to support delivery and long-term system support.? Collaborate with internal teams and external vendors to ensure delivered solutions meet documented requirements and organizational standards.? Support business and IT teams during acquisitions by analyzing legacy systems, documenting current- and future-state processes, defining integration and data migration requirements, coordinating cross-functional onboarding efforts, and supporting testing and cutover activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary:As a Contracts Manager on our growing contracts and compliance team, you will be a key player in supporting the full lifecycle of government-related agreements. You will work closely... More with cross-functional teams?legal, sales, product, operations, and finance?to review, redline, negotiate, and manage a wide range of contracts. The ideal candidate is a detail-oriented, solutions-driven professional with the flexibility and initiative to thrive in a high-growth, fast-paced environment.This role demands a self-starter who can operate independently, drive contracts to closure, and ensure compliance with internal policies and applicable regulations.Key Responsibilities:?Oversee end-to-end state and local government contracting processes beginning with request for proposal or sole source opportunity through wind-down in accordance with applicable regulations, statutes and laws for contracts in the Contract Manager's region. ?Support cradle-to-grave contract lifecycle activities including intake, review, negotiation, execution, compliance monitoring, amendments, and close-out.?Partner with stakeholders to ensure contractual obligations, deliverables, and risk mitigation measures are understood and actionable.?Coordinate contract approvals and documentation in alignment with internal Delegation of Authority (DOA) and governance frameworks.?Provide guidance to internal clients on contractual interpretation, risk exposure, and escalation paths.?Maintain accurate contract records and data in our CLM system (Cobblestone/Salesforce), identifying opportunities for automation and process improvement.?Maintain compliance artifacts in Microsoft SharePoint/tools. ?Help develop and refine contract templates, playbooks, SOPs, and training materials.?Support audits, compliance reviews, and reporting obligations in collaboration with Finance, Legal, and Executive leadership.________________________________________We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking NPD Equipment Engineer with a strong focus on manufacturing data collection, pilot execution, and process control to support medical device production in the Blue Ash, OH area.... More This role bridges manufacturing execution with data systems to enable robust process monitoring, capability analysis, and continuous improvement. The ideal candidate excels in pilot build coordination, manufacturing data systems, and translating production data into actionable insights that support compliance, efficiency, and scalability. Core responsibilities will include:-Support New Product Development (NPD) and manufacturing scale-up in compliance with FDA, ISO 13485, and internal quality systems.-Plan and execute engineering and pilot builds, coordinating cross-functionally to transition processes into full production.-Develop and execute process characterization plans to identify and optimize CPPs and CQAs.-Design and execute DOE and statistical analyses; establish process capability metrics (Cp/Cpk, Pp/Ppk).-Define and implement process control limits, control plans, and monitoring strategies using manufacturing data systems.-Lead Measurement System Analysis (MSA) and Gage R&R activities to ensure data integrity and measurement reliability.-Provide hands-on manufacturing support during development, qualification, validation, and production stabilization.-Author and execute protocols and audit-ready completion reports in support of process validation and regulatory inspections.-Support validation and troubleshooting of PLC-controlled manufacturing systems in collaboration with automation and controls teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You will be responsible for ensuring the quality of software products by identifying defects, conducting tests, and validating that the software functions as expected. Your role will be critical in... More maintaining high software quality standards and providing reliable solutions that meet user and business requirements.The ideal candidate has strong analytical and problem-solving skills, an understanding of software testing methodologies, and the ability to work collaboratively with cross-functional teams. If you're passionate about delivering high-quality software and improving testing processes, we encourage you to apply. We offer competitive compensation, benefits, and opportunities for career advancement.Objectives of this role? Designing, developing, and executing test plans, test cases, and automated scripts to ensure software quality.? Performing functional, regression, performance, and security testing to identify bugs or defects.? Collaborating with developers, product managers, and other stakeholders to understand product requirements and testing needs.? Identifying, documenting, and tracking software defects, ensuring clear communication of issues and their resolutions.? Conducting thorough reviews of product specifications and software design to identify potential areas of concern before testing.? Using test automation tools and frameworks to increase the efficiency of the testing process.? Ensuring the software meets customer and business requirements by validating the functionality and performance.? Assisting in continuously improving QA processes, tools, and best practices to enhance software testing efficiency and effectiveness.? Supporting user acceptance testing (UAT) and assisting clients with product validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a SAP PTC Windchill Consultant to work for a leader in the consulting industry. We are supporting a client who has already gone through implementation and will help lead the... More operate function. We need this person to play as the lead of a four person team. You will be in constant communication with business and IT teams related to ticket triage, updates, and enhancements to the system.In this role you will also be responsible for the following:System Operations & Administration- Manage daily operations of the Windchill PLM environment including monitoring, uptime, and performance- Configure and maintain lifecycles, workflows, and data structures- Perform user access management, security roles, and permissions - Ensure data integrity, version control, and compliance within PLM - Provide technical support and troubleshooting for end users (engineering, manufacturing, supply chain) - Diagnose system issues and perform root cause analysis for recurring defects - Manage tickets, defects, and service requests via tools like ServiceNow - Support incident management, problem management, and SLA adherence- Apply patches, upgrades, and system updates to maintain performance and security - Conduct system monitoring, log reviews, and performance tuning - Identify opportunities for process optimization and automation- Support configuration changes and minor enhancements aligned to business needsWe need this individual to be attentive to detail, willingness to hit ground running and be a go-getter.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a Technical Lead (Engineer III) to join their team in Irving, TX. We are looking for a hands-on Engineer III who operates as Technical Lead?someone who can both architect... More within guardrails and execute in code. You are responsible for the technical roadmap of our digital ecosystem, ensuring that our Salesforce integrations, frontend architecture, and deployment pipelines are world-class. You establish the standards for TDD (Test-Driven Development), automation, and AI adoption.You?ll play a critical role in advancing the client's E-Commerce and Marketing technology ecosystem, leading technical solution design and guiding a cross-functional engineering pod across platforms like Salesforce Commerce Cloud (SFCC), Salesforce Marketing Cloud (SFMC), MuleSoft, and modern CMS tools. This is not a pure oversight role?you are expected to actively code, design, and elevate engineering quality standards, leveraging AI to accelerate development and testing. We need someone that is full stack and has strong Salesforce Commerce Cloud experience since this is the bulk of the work being done. You will be owning end-to-end technical solution design following architecture hand-offs across: oSFCC (headless, SCAPI-based), SFMC (Journeys, integrations), Mulesoft API's and CMS platforms. You will translate business and product requirements into scalable, maintainable technical solutions and drive integration patterns across commerce, marketing, and data platforms while leveraging AI-assisted coding tools (e.g. Cursor) to accelerate delivery and improve code quality. This role is required to go onsite in the Irving, TX location four days a week with Friday being remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is ideal for a seasoned commercial HVAC professional who enjoys troubleshooting complex systems and keeping high-profile facilities operating at peak performance.This position supports a... More large corporate headquarters campus in Palo Alto, CA. You?ll be responsible for maintaining, repairing, and improving a wide range of building mechanical systems, ensuring reliability, safety, and occupant comfort across the site.The role sits within a technical services group focused on preventive maintenance, system optimization, and responsive repairs for critical building infrastructure.Key Responsibilities:-Service, repair, install, and optimize HVAC and refrigeration systems, including electrical, steam, and chilled water components-Calibrate and maintain related controls, sensors, gauges, and instrumentationPerform routine inspections and preventive maintenance to ensure equipment operates efficiently and in compliance with safety standards and local codesTroubleshoot system failures, determine root causes, and recommend or implement corrective actions and system enhancements-Use building automation systems to monitor, adjust, and manage building performance-Diagnose and repair self-contained refrigeration equipment, including 4?C, -20?C, and -80?C units-Provide guidance and technical support to other technicians by sharing expertise and best practices-Influence team outcomes by collaborating across functions and supporting operational and project-based initiatives-Operate with autonomy while following established policies, procedures, and safety guidelinesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less