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We are seeking a dedicated and experienced contractor to oversee our L1 Support team for Gen AI security operations. The ideal candidate will be responsible for managing customer queries related to... More security blocks on Gen AI products, ensuring seamless escalation to L2 support for more technical issues, and maintaining up-to-date knowledge articles. This role involves monitoring a servicing queue, overseeing the feedback loop between L1 and L2/L3 support for configuration recommendations, and tracking and logging all support requests and remediation steps.Key Responsibilities:-Customer Support: Respond to customer queries regarding security blocks on Gen AI products.-Escalation Management: Escalate complex technical issues to L2 support and ensure timely resolution.Knowledge Management: Create, update, and maintain knowledge articles to assist the support team and customers.-Queue Monitoring: Monitor the servicing queue to ensure efficient handling of support requests.-Feedback Loop: Oversee the feedback loop between L1 and L2/L3 support to recommend configuration changes and improvements.-Tracking and Logging: Track and log all support requests and remediation steps to ensure accurate documentation and reporting.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Secret Cleared Software Engineer in the Huntsville, AL area. This resource will focus on Modeling & Simulation, software design requirements, application development,... More integration, testing and deployment supporting a DoD customer.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled Technical Writer to review and document our development projects, which include over 10 web applications. The initial project is estimated to last 3-6 months, with the option... More to either renew the contract or hire for ongoing documentation updates and maintenance. The Technical Writer will create user guides, tutorials, how-to documents, quick guides, FAQs, and API documentation. The documentation should be concise, easy to read, well-designed, and structured, including images and any necessary information to help users understand how the applications work.Compensation:$40-45 HRExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The ideal candidate will provide support through phone calls, emails, and ticketing systems, ensuring inbound callers receive the help they need quickly and efficiently. The Customer Care... More Representative will also ensure all customer issues are dealt within company compliance/policy.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day:Insight Global is seeking a detail-oriented and organized Administrative Data Entry Clerk to join a client that is a bail bonding company in the Atlanta, GA area. This individual will be... More helping the client in their Jonesboro office conducting administrative tasks in their own office suite Monday - Friday. Responsibilities:Filing: Organize and maintain physical and digital filing systems to ensure documents are easily accessible and properly stored.Data Entry: Accurately input data into company databases and systems, ensuring information is up-to-date and error-free.QuickBooks: Assist with financial data entry and management in QuickBooks; training will be provided.CRM Management: Maintain and update customer relationship management (CRM) systems to ensure client information is current.Making Phone Calls: Conduct outbound calls as needed.Documentation: Prepare and manage court notices and dates, ensuring all legal documentation is accurately recorded and filed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Portfolio Manager (Packaging Materials) to join one of our largest manufacturing clients. This person will lead the strategic direction and global growth of the IC... More Packaging Materials business within the business group. This role involves full ownership of portfolio strategy, execution, and performance, including driving sales, profitability, customer engagement, and operational excellence. You will lead cross-functional teams to develop and implement innovative, data-driven marketing and product strategies, manage new product introductions (NPIs), and expand market presence through ecosystem partnerships and customer insights. With a focus on continuous improvement and roadmap advancement, you will shape next-generation solutions aligned with market trends and business goals, while ensuring effective global launches and sustained growth through robust planning and execution.This role requires people go onsite 3 days per week in the St.Paul, MN area.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a seasoned Program Manager to join our Front Office Group within the Department of Defense. The ideal candidate will have significant experience managing intricate Air Force... More programs, a thorough understanding of DoD 5000 series regulations, and a proven ability to deliver large-scale projects within the DoD framework. The Program Manager will oversee various projects, ensuring effective coordination among multiple stakeholders and successful execution of program objectives aligned with strategic goals. Mainly this person will need to assist in preparing for milestone reviews, decision briefings, and program updates in accordance with the DoD 5000 acquisition process.Pay $55-70/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an AV Specialist for our client in Phoenix, Arizona. Responsibilities for this position include:Providing first-level audiovisual (AV) support for college events,... More conferences, and classes.Installing and configuring AV equipment, including microphones, speakers, projectors, screens, PTZ cameras, control panels, and displays.Performing basic installation tasks such as cable pulling, terminations, rack fabrication, wire management, labeling, soldering, and crimping.Reading and interpreting AV system drawings, signal flow diagrams, and installation schematics.Setting up, testing, and staging AV systems and components.Troubleshooting, diagnosing, and resolving basic AV equipment and system issues.Assisting with maintenance and repair of AV systems, including low-voltage audio, video switching, and control systems.Maintaining accurate records, logs, and documentation using modern office software and tools.Monitoring inventory, scheduling maintenance, and supporting project timelines and deadlines.Gathering, analyzing, and summarizing data for reports and decision-making.Researching industry trends, emerging technologies, and best practices in the AV field.Providing excellent customer service and effective communication to support faculty, staff, and event participants.Adhering to safety protocols when using ladders, lifts, and hand/power tools; capable of lifting up to 50 lbs.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Process Engineer to join one of our largest Pharmaceutical clients 5x/week onsite in Rensselaer, NY. This individual will be joining the Manufacturing Technical Services... More team which manages the start-up phases of various pieces of equipment within new facilities across the business. This team is currently responsible for the new fill/finish facility and is managing the packing and process development of the line. This individual will be tied to the Process Engineer on the team, focused on the assembly of the syringes for the fill/finish line as well as the process development of recipe foundation procedures for the line. They will not be creating any new recipes rather utilizing recipe foundations created by the vendors of the existing equipment and programming equipment accordingly. They will also be expected to develop set points and parameters for the equipment. They will be working 50/50 between their desk and on the floor with other teams of engineers so soft skills are a must.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our largest financial clients is looking for technical support analysts to join their on-site team in New York City. These candidates are being brought on for BAU work supporting on-site... More deskside support end-users. They will be tracking tickets in Service Now, performing PC refreshes, assisting new user set-ups and doing some manual work all for roughly 3500 end users. They will be responsible for Hardware and Software, Setting up new pcs. A/V break fix, Network printer breakfix, various other hardware and software break/fix, first line trouble shooting phone and network issues. They are looking for someone with strong customer service skills to bring value to the team. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less