Job Search Results for call center

Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager, Senior to provide direction and oversight for our omnichannel customer service operation. ... More The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and workforce optimization systems preferably Cisco Webex and Calabrio One. The candidate will play a critical role in developing and executing strategies and tactical planning that align with the departments strategic plan with a focus on enhancing the employee and customer experience and ensuring organizational readiness for the implementation of new processes and technologies.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center... More team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,... More fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all... More users contacting the Command Center. What you'll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA's are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a highly skilled and experienced Data Center Network Administrator on a contract basis to join our team at Verizon's data center in Bedminster, NJ. The ideal candidate will have a... More strong background in managing Cisco Nexus N9K and Cisco 55A1 switches, along with a deep understanding of data center network operations. This role will be responsible for the administration, configuration, and management of complex network infrastructure, ensuring seamless connectivity, performance, and security across our data center environment.Network Administration & Management:oConfigure, monitor, and manage Cisco Nexus 9000 (N9K) series switches and Cisco 55A1 switches in a high-availability environment.oAdminister and support network infrastructure including switches, routers, and firewalls to maintain performance, availability, and security.oEnsure high availability and reliability of the data center network infrastructure by proactively monitoring network performance, troubleshooting issues, and resolving incidents.oMaintain network performance by performing network upgrades, patching, and optimization.Data Center Network Design & Optimization:oCollaborate with network engineers to design, plan, and implement network configurations and updates within the data center.oImplement best practices for network architecture, including Spanning Tree Protocol (STP), VLANs, VXLANs, BGP, OSPF, and other data center-specific protocols.oOversee the implementation of network security policies, including access control lists (ACLs), port security, and network segmentation strategies to protect against unauthorized access.Network Monitoring & Troubleshooting:oUtilize monitoring tools (e.g., Cisco Prime, SolarWinds, etc.) to identify network performance issues and resolve them in a timely manner.oAnalyze network traffic, identify bottlenecks, and optimize routing and switching configurations.oTroubleshoot and resolve network-related issues with minimal downtime, including Layer 1, 2, and 3 issues.Documentation & Reporting:oCreate and maintain accurate network documentation, including topology diagrams, configuration templates, change logs, and operational procedures.oGenerate and analyze network reports to track performance metrics, usage trends, and capacity planning.Collaboration & Support:oWork with other teams (e.g., systems, storage, security, etc.) to ensure seamless integration of network infrastructure with other IT components.oProvide technical support to internal teams and end-users, ensuring efficient resolution of network-related issues.oParticipate in on-call support rotations to provide 24/7 network support.Continuous Improvement:oStay current on networking technologies, trends, and best practices related to data center environments and Cisco networking.oAssist in the planning and execution of network upgrades and improvements to meet growing business needs.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-3-5 years of experience working in a Data Center-Hardware troubleshooting experience-Network troubleshooting experience-Ability to work in a fast-paced environment-Experience working with cables and... More switchesPR: $30-$32We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... More Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Controlling Energy Marshal is a quality assurance/supervisory role that ensures vendors and contractors Energy Isolation and Electrical Safety Programs meet or exceed company safety policy... More requirements as established by the Authorizing Energy Marshal.**Executive Summary:**Energy Isolation Management is a significant part of construction and commissioning efforts. To ensure focus and compliance for all aspects and types of energy isolation, a Controlling Energy Marshal is required for each campus or project. This critical role implements learnings, provides consistency, and drives rigor into energy isolation and electrical safety programs. The Controlling Energy Marshal oversees and assures the Authorizing Energy Marshal (GC) and supplemental vendor support comply with the overall Energy Isolation Program Management on a datacenter construction campus.**Responsibilities and Support of Field Execution:**- The Controlling Energy Marshal is an assurance role that ensures the vendors and contractors Energy Isolation Program meets or exceeds any safety policy requirements as established by the Authorizing Energy Marshal.- Utilize SPS-101 Energy Isolation SPS and SPS-101 Energy Isolation Guidebook as the baseline and foundation of the Energy Isolation Program implemented throughout the campus and project.- Utilize SPS-102 Electrical Safety SPS and SPS-102 Electrical Safety Guidebook as the baseline and foundation of the Electrical Safety Program implemented throughout the campus and project.- Establish and manage an Energy Isolation assurance process and work with site teams to close any gaps identified in assurance audits. Alignment Checklist SPS 101 Energy Isolation is provided as a reference/guideline.- Ensure approval process for proposed Energy Isolation procedures is in place.- Work with the Authorizing Energy Marshal to establish an Energy Isolation Permit process.- Work with Safety Representatives to ensure all aspects of electrical safety on site are within the bounds of all regulations.- Ensure SoWs, MOPs, and Scripts are reviewed, and all sources of energy are identified.- Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a centralized LOTO with all site entities.- Ensure process is established that verifies qualifications, training, and PPE of personnel performing the work.- Delegate alternates that are qualified to assume role during multi-shift and peak energization time frames.- Liaise Operations where energy isolation activities may potentially impact operating datacenter core operations.- Act in coordination with the Authorizing Energy Marshal as a subject matter expert in all Energy Isolation incident investigations in area of responsibility.- Serve as an independent authority for stopping all unsafe work practices regarding Energy Isolation.- Oversight of critical electrical switching/commissioning milestones.- Attend daily and weekly High Risk Activity (HRA) / Job Hazard Analysis (JHA) Meetings and provide procedure preparation support associated with Energy Isolation.- Input / Review on MEP Change Order / Management Process.- Communication of Technical Service Bulletins to Contractor.- Review and provide input on Quality and Scope Controls for MEP Trades.- Review and Approval of Equipment Commissioning Scripts.- Review and provide feedback of MEP & OFCI Vendor related trades Pay Applications.- Review and Understand Project Schedule and Look-a-head Schedules.- Practice and set a culture of safety, collaboration, and leadership.- Review / Audit adherence to safety and training program.- Support Professional Safety Advisor (PSA) and participate in monthly performance reports of Contractors, Trade Partners, and Vendors.- Attend Weekly Project Meetings related to MEP trades.- Support PSA in any Incident Response and Escalation Support. This includes on-call availability and support in the event of an emergency.- Participate in Weekly Safety and Incent Review Meetings.- Support with any escalation related to the performance of Direct Vendors.- Participate in Weekly Meeting with OFCI Vendors.- Act as the team's MEP SME and provide technical training to personnel as necessary.- Support and collaborate on process development or improvement with other team members at a Campus and Regional Level.- Support successful turn over to Operations.**Deliverables:**- **Project Start-Up:** - Ensure the Contractor has an approved Energy Isolation Program Plan (Commencement of Energy Isolation Activities with updates throughout the project). - Communicate and provide guidance on SPS-101 Energy Isolation program documents. - Confirm Authorizing and Performing Roles are in place. - Establish Acceptance Criteria for Authorizing Authoritys site Energy Isolation Plan.- **Weekly Deliverables:** - Energy Isolation Assurance - Minimum of one audit and findings to include inspections, issues, deficiencies, and best practices within the Energy Isolation Program. - Minimum of three safety observations entered into the platform. - Energy Isolation Reports - Report highlighting the activities and general status of the Energy Isolation Program. - Provide report out of commissioning tagging of equipment.- **Monthly Deliverables:** - Support the PSA with the Monthly Trade Partner Report out.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a Data Analyst with experience in call center operations to help drive performance improvements by analyzing call center data, identifying trends, and delivering actionable insights.... More This role will involve evaluating key performance metrics, generating reports, and working closely with call center teams to optimize customer service operations. You will be responsible for providing data-driven recommendations to enhance efficiency, customer satisfaction, and agent performance. Pay rate: $27-$32We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global's is looking for a Desktop Support Technician who will provide:- Call Center Support: Provide technical support in a call center setting, assisting users both remotely and... More in person.- Computer Imaging: Unbox and set up computers, connect them to the network, initiate PXE boot, and ensure all applications and systems (Windows 10 and 11) are fully operational before deployment.- Inventory Management: Maintain accurate records of incoming and outgoing equipment, monitor inventory levels, and order supplies as needed for audit periods.- Shipping and Receiving: Handle the logistics of shipping and receiving equipment, ensuring timely and accurate processing.- Troubleshooting: Address issues related to computer imaging; no requirement for advanced troubleshooting such as VDI access.- Warehouse Operations: Operate in a warehouse-style environment, including lifting and moving equipment.- Equipment Requests: Fulfill equipment requests from remote users, ensuring their needs are met promptly.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less