Job Search Results for call center

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... More and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact Center Analyst, you will support the core applications (NICE... More CXone and supporting products) that enable the Contact Center organization to provide support. You will be a subject matter expert, assuming responsibility for routine moves, adds and changes. This role requires experience supporting omni-channel contact center solutions. You will have proven technical experience supporting medium-large Contact Center environments and strong customer service mindset. This position will serve as support to the implementation team, partnering with the business to ideate, design, implement and support core functionality as well as future innovation. This individual will work closely with the other Nice CXOne Engineers to troubleshoot the implementation of about 400 seats in the call center. Primary work will include troubleshooting & admin work in the new platform. You will gather tasks through ServiceNow, an internal platform, & Teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a solution center analyst for one of our top clients in Richmond VA. The position involves the use of a problem management database and ticketing system. Pay Range:... More 18-25/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... More Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Cybersecurity Security Operations Center (CSOC) Managers core function is to provide leadership and oversee the administration of the CSOC, including security engineers and security analysts. The... More CSOC is responsible for monitoring and alerting on cybersecurity events, ensuring the maintenance of current and future technologies, and continually analyzing threat data to find ways to improve the organization's security posture. This position requires both the ability to tactically focus on immediate threats at hand as identified in alerts and intelligence as well as strategically remain focused on Initiatives tasked by senior leadership. Candidates must be highly analytical, technically competent, and have the ability to provide focus and calm during incident response scenarios. The ability to lead groups or move forward initiatives is essential. In addition, the ability to plan for future team needs requires staying informed of current events in technology platforms and the Cybersecurity industry.RESPONSIBILITIESOperational ManagementManage team employees reporting directly to you. Responsibilities include preparing midyear and annual staff evaluations and addressing both opportunities for growth (such as promotions) or improvement (such as employee performance improvement plans) as performances warrant.Manage the on-call rotation and time off for the SOCProviding regular training sessions and mentorship opportunities to facilitate knowledge-sharing within the team. Hiring new staff members or contracting outside services to supplement your team's capabilities when needed.Responsible for vendor management - existing and future contractual relationships with technology and service providers. This includes working to address support issues, contract renewals / discrepancies, bi-weekly meetings, Quarterly Business Reviews, etc. Track tool performance / utilization to measure return on investment and support future evaluation / rationalization needs.Responsible for identifying tool / service evaluation opportunities. Working closely with the Security Threat Architect.Responsible for day-to-day CSOC budget managementLead your team and communicate with management during incident response (IR) to ensure timely notification and containment occur. Responsibilities include ensuring communicating, documenting IR progress, and following through with post-mortem reviews.Ensure CSOC meets regulatory compliance of both internal and external auditors by adherence to policies and procedures. Ensure version control of SOC alerts as well as least privilege access to logs and investigation data.Ensure synchronization and collaboration between the CSOC and Cyber Threat Intelligence team.Work with other departments to identify the root causes of security incidents and develop strategies to mitigate these risks.Strategy & Planning Work with employees on Individual Development plans. Interface with management and Human Resources to ensure plans meet business needs and provide measurable advancement steps to employee promotion and realization of career goals.Responsible for building and briefing at the monthly Governance Board meetings for existing or future spend as appropriate. Responsible for planning and prioritizing annual spend for CSOC in support of Operational Plan Development and advising upper management on budget forecasting. Improve incident response times, reduce false positives and other extraneous alerts, and enhancing threat detection capabilities.Work with CSOC and architecture in determining technology and resource requirements.Participate in engagement with other service families and departments in addressing CSOC logging and monitoring needs. Engage with same groups in developing Enterprise logging and monitoring strategies and solutions.Stay abreast of business and technological developments to properly prepare CSOC future posture.Acquisition & DeploymentWork with upper management to understand budget availability to shape CSOC efforts. Supervise team and/or perform compliance assessments to include Proof of Value (PoV) or Proof of Concept (PoC) for new program security tools.Provide an accurate technical evaluation of the software application, system, or network, documenting the security posture, capabilities, and vulnerabilities against relevant information assurance policies.Incidental FunctionsAssist with other projects as required to contribute to efficiency and effectiveness of the organization.Travel may be required but should not exceed 10% of work time.Work outside the standard office 7.5-hour workday may be required with on-call availabilitySalary Range: $115,000- $150,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect) and integrate with Avaya PBX systems to ensure seamless operation and performance-... More Design, develop, and support self-service IVR applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers- Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure and integration points- Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with CCaaS solutions to enhance functionality and automate workflows- Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. - Focus on improving customer experience through strategic integrations and automation- Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis- Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA- Develop and maintain custom scripts and tools for system integrations and automation to streamline processes across different platforms, ensuring seamless communication between CCaaS, CRM, and other internal systems- Support Avaya-specific features such as ACD, trunks, and dial patterns, ensuring proper integration with cloud-based contact center solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones. Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays *This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Lead the design, deployment, and configuration of CCaaS platforms and integrate with Avaya PBX systems to ensure seamless operation and performance- Design, develop, and support self-service IVR... More applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers- Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure and integration points- Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with CCaaS solutions to enhance functionality and automate workflows- Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. - Focus on improving customer experience through strategic integrations and automation- Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis- Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA- Develop and maintain custom scripts and tools for system integrations and automation to streamline processes across different platforms, ensuring seamless communication between CCaaS, CRM, and other internal systems- Support Avaya-specific features such as ACD, trunks, and dial patterns, ensuring proper integration with cloud-based contact center solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less